bu47920206, unfortunately, there is no other option than "Annual plan" for "Student and Teacher" plans Kind Regards, Maurice ... View more

vladom54566169, what you see there is Aliasing, which happens when you try to scale a (low-res?) video to... say 4k. You could mask the entire wire frame-by-frame and apply a Gaussian Blur filter to it. That's tedious, however... You might also want to try the "Unsharp Mask" filter and see if it helps. Best Regards, Maurice ... View more

ольгаг2913851, I understand your frustration, but there is really not much we can do here... We are regular users - just like you. The only way to let Adobe know directly is via the available Support channels. Kind Regards, Maurice ... View more

ольгаг2913851, we can't help you as this is a user-to-user forum. You need to get in touch with the Customer Care Team. Please try again Monday. On weekends, both Chat and Phone support are not available. Kind Regards, Maurice ... View more

AyagrafDesign, you're welcome I've also found this help page, which might be helpful for you: » Learn how to make a payment after your payment fails Kind Regards, Maurice ... View more

pongpadd63446176, please note: this is a user-to-user forum. If you need to talk to the Adobe Customer Care Team, follow this link. What doesn't work, though? A bit more information would be good. Kind Regards, Maurice ... View more

rjh5687, CS5 Apps can be downloaded directly from this official Adobe help site: » Download Adobe Creative Suite 5 products You will need your original serial number, which might be listed in your Account. Kind Regards, Maurice ... View more

For the "boxes checked by default" issue, use the following form to give Adobe feedback on this: » Feature Request/Bug Report Form For the other issue, you should get in touch with the Customer Care Team. This is mainly a user-to-user forum. ... View more

donovanc70354394, even Apple doesn't let you delete your own Account. It is for safety and legal reasons. Kind Regards, Maurice ... View more

andrewp65557179, as you may have noticed, this is mainly a user-to-user forum. We can't really help you with your issue, since we ACPs ( ) are no Adobe Employees ( ) The only way to get this resolved is through the Chat. You could also try tweeting at @AdobeCare​​ if you own a twitter account. Kind Regards, Maurice ... View more

Hi lenal70300252, the Adobe Support Advisor application has been discontinued long time ago due to improved installation support mechanisms in all Creative Cloud apps. The Creative Suite 6 isn't supported by Adobe anymore, thus kglad's link above might be the only solution. Kind Regards, Maurice ... View more

Hi again, you're very welcome, Doug I'm happy to hear that you found a solution. Feel free to open up a new thread, should you experience new issues when using Photoshop CC 2015. Until then, have a great Sunday! Kind Regards, Maurice ... View more

Hi sukonthajitw59479620, please follow the link that John gave you. If there's no "Cancel" button for you, then you will need to get in touch with the Adobe Customer Care Team by clicking the following link: » Contact Customer Care Keep in mind that the Chat is only operated weekdays (Monday - Friday). Adobe's Customer Care Team is also available on twitter: @AdobeCare Kind Regards, Maurice ... View more

Kuddlesnot, I'm really sorry for asking, but out of curiosity: what prevents you from using the current Premiere version? Kind Regards, Maurice ... View more

no1jazz, I think that's what Thargal meant Do make a backup of any folders in question or move them to a different folder - just in case! Kind Regards, Maurice ... View more

dougw5493001, for Windows, there are actually a lot of possible solutions​. On Mac, the best solution is to change your Screen Resolution to one being lower than your actual Resolution and change it back to your desired one. Kind Regards, Maurice ... View more

Hi there, please note that this is a user-to-user forum. For Assistance through Adobe's Customer Care Team, please follow this link​ and choose "Contact Us" from the very bottom of the page. In your screenshot, it says "GPU not available - incompatible device or CUDA driver". The CUDA driver itself seems outdated (?). (Download and Install NVIDIA CUDA 387.99 via NVIDIA's website) [Edit] There's also more information about this in the following thread: CUDA issues in After Effects CC 2018 on MacOS Kind Regards, Maurice ... View more

ETANA_F, as per Activate and deactivate Adobe products : To activate your software manually: Make sure your computer is connected to the Internet. Launch the application. Choose Help > Activate. (If this option is dimmed, you have already activated your software.) Sign in with your Adobe ID and password to activate your software. If you don’t have an Adobe ID, you see an option to create one. Follow the onscreen instructions. Hope this helps Kind Regards, Maurice ... View more

Hello all, please check this Adobe Help web page regarding Cancellation: » How to cancel your Adobe Creative Cloud plan or membership I truly understand your frustration! However, because this is a user-to-user forum, there's not much we can do here As some of you experienced issues contacting the Customer Care via Chat, I have escalated the thread to some Adobe Staff members. Someone will follow-up and reply here shortly. Until then, please do have patience everyone Kind Regards, Maurice ... View more

johnnygriego, under Windows, some applications can take exclusive control of an audio device's driver while in use so that other applications can not play audio through that device at the same time. There's a Guide here on how to "fix" this (replace any "Apollo" stuff with your Device instead - Realtek for example): » https://help.uaudio.com/hc/en-us/articles/209562526-How-to-Disable-Exclusive-Mode-in-Windows-Sound-Preferences Do you still encounter the same problem after trying out this? Kind Regards, Maurice ... View more

emilyd10353868, what kglad said Photoshop Extended 13.0 is CS6, however. You can download Installer files for all Adobe App Trials at ProDesignTools - link for CS6: » Download Adobe CS6 Trials: Direct Links (no Assistant or Manager) | ProDesignTools Kind Regards, Maurice ... View more

Hi stephenc37976968, in the past, customers were indeed able to receive a Creative Cloud DVD - containing Installer files - directly from Adobe by contacting the Customer Service. However, according to ProDesignTools, it is no longer possible to get one. (Maybe ProDesignTools can chime in and update us on this?! ) Now onto your issue: It sounds like the process isn't shutting itself down successfully when you close Premiere. Could you please open Premiere and close it again, taking a peek at the Task Manager / Activity Monitor and see, if there's still a process with Premiere in its name listed? Kind Regards, Maurice ... View more