Account, Payment, & Plan

I don’t understand why my iPad does not get the same features that my phone and laptop get. I pay for a premium subscription and I’m logged into my same adobe account on all three devices, however, my iPad does not have access to these features. What’s the deal??

On the 22nd of May, money was deducted from my account 20,747.50 & 4,837.50 which I later cancelled the subscription almost immediately cause I don't need the service at the moment. I was promised that in the next five working days I will be refunded and up until now my money has not been refunded. This is the 32nd day and my money has not been refunded. Why ?  

Last June 13 when my husband notice a payment go through on his (Gotyme account ) twice first is 1891 and second is 441 even his card is locked and it was taken by adobe , he reach the bank but they instructed him to reach out the merchant to request the refund since he did not authorized the transaction or the payment. this account is not supposed to be active since i only use it once and i never use it again since i dont really need it . Im not jus aware that the account will be linked to his card and will be deducted automatically with out his permision 

Hi. I signed up for a 7 day free trial and cancelled it ahead of the deadline. I was charged anyway and somehow on my account it appears I will be charged monthly. How do I stop this? I did receive an email from Adobe saying the subscription had ended, so I don't understand why I was charged and why it appears I will be charged monthly! want to ensure that I get refunded for €7.92 which I was charged; and ensure also that I will not be charged again.  I need to be removed from the monthly subscription which I did not sign up for. 

I cancelled my subscription within 3 days. This is almost two weeks and I haven’t gotten any refund. Please help, I need my refund. Thank you

Hello Adobe Support Team,I purchased an Adobe Premiere Pro subscription, and the payment of ₹398.99 has been successfully debited from my account. However, I have not received access to the software or any confirmation regarding the activation of my subscription.Here are the transaction details:Amount: ₹398.99 Date & Time: 13 June 2026, 7:06 AM Merchant: Adobe Systems Software Ireland Limited UPI Transaction ID: 103474274805 Google Transaction ID: CICAgNJZopDmMg Payment Method: Google Pay (Union Bank of India)I have attached the payment screenshot as proof of the transaction. Kindly verify the payment and activate my subscription or process a refund if the payment was unsuccessful.Please assist me in resolving this issue as soon as possible.Thank you.Regards,Shubham Lakhara

VERY poor service, and VERY unprofessional to get charged without being warned about price increase. I ABSOLUTELY want a refund and i don't want to hear anything about it. I can't even begin to describe how furious I am.

Es que no me di cuenta que tenía la suscripción por más de 1 mes y 15 días. Estuve revisando mi correo y vi la suscripción, y por eso tuve que cancelar. Osea no me pueden reembolsar.

already submit automated cancellation form when can know the result

I recently cancelled my subscription after they just charged me, is there any way to get a refund??

I did not purchase the order shown on the invoice. I want a refund to the account from which the money was withdrawn.

I’m trying to cancel Acrobat Pro but I’m being charged an early‑cancellation fee. I want to downgrade to Acrobat Standard and keep my account active. Please waive the fee and convert my plan.”

I didn’t expect to need Find and Replace in Illustrator.I tried the Find and Replace option under the Edit menu, but found it wasn’t very user-friendly.The main issue is that the layout gets locked when using it.It also lacks regular expression support and a history feature.Does anyone have any better suggestions?Thanks.

Looking for help finding the Align to Baseline Grid in CS6 Mac with KJC typography activated.Where it is supposed to be located I have the Kinsoku set and the Mojikuni set.Any help is welcomed. KJCタイポグラフィを有効にしたCS6 Macで、「ベースライングリッドに揃える」機能が見つからないのですが、どうすれば良いでしょうか？本来あるべき場所には、KinsokuセットとMojikuniセットが入っています。よろしくお願いします。

I just got a subscription and cancelled it in less than an hour because I didn't find any interresting features... but I didn't get a refund of the amount that was taken off my debit card!!! Any explanations?

Hello Adobe Stock team,I'm trying to submit my drone footage as a contributor, but I keep getting the error: "Our Account and Submission policy does not allow multiple Contributor accounts."I previously had a second account, which I have already deleted, but the error still appears. I also opened a support case about this around two weeks ago (Case #00515944) but have not received any reply yet.I would like to keep only ONE contributor account and have the other one fully closed. I can share both account emails privately via DM if a moderator can assist. I confirm I intend to operate a single contributor account going forward.Could a moderator please help escalate this so the residual link from the old account is cleared and I can submit again? Thank you for your help.

I made a payment on May 30. Two days later, I tried to cancel my subscription and thought it had gone through, but it seems it didn’t. I finally canceled it on June 14, which means more than 15 days had passed. Is there any way for me to get a refund in this situation?

I started a free trial for Adobe Acrobat Pro and AI Assistant for Acrobat. The welcome email stated that after the free trial ended on May 24, 2025, Acrobat Pro would be billed at CAD $40.94/month and AI Assistant would be billed at CAD $9.44/month.I later received a cancellation confirmation email stating:"You cancelled your Adobe Acrobat Pro subscription. You will continue to have access until May 21, 2025, after which your account will revert to a free membership."Despite receiving this cancellation confirmation, I continue to be charged CAD $9.44 per month.It appears that cancelling Acrobat Pro may not have cancelled the associated AI Assistant for Acrobat subscription, or the billing system is continuing to charge after cancellation. Is the CAD $9.44 charge for AI Assistant for Acrobat? Why did that subscription remain active after Acrobat Pro was cancelled? Can the subscription be cancelled immediately, even when it does not show up on my account?

Good evening. I deactivated the 20 GB photo plan (expires at the beginning of next month) but I would like to reactivate it because I need it. Am I still in time?

Does anyone from Adobe look at this? I have been trying for hours yesterday and again today to cancel an account, followed all correct steps and just end up with a spinning circle. There is no link for any account support email listed. If someone knows how the send a real email, please send a link 

Hello Adobe. I would like to get a refund. I was charged for 35.99 euros today on my card. I've used adobe once on a free trial for university and then canceled. I have no idea why is my card being charged now. I can't even see the transaction on my account here with todays date.

Prélèvement sans prévenir, interdit

I recently installed a perpetually licensed Adobe Acrobat Pro 2020 on a new machine. I went to Products → activated devices to remove it from the old machine and I do not see any activated devices. When launching the program, I do receive a warning about not being able to use the product in 30 days. In the past there was a list here of every device. Is there a way to reset this or bring it current? Thanks,Theo

Dear Adobe Support Team,I am interested in purchasing the Adobe Creative Cloud Student and Teacher plan with the introductory price of US$7.99/month.Before subscribing, I would like to confirm the eligibility and verification requirements for a teacher in Vietnam. The person who would register is currently a lower secondary school teacher at a Vietnamese secondary school.Could you please help clarify the following questions?Is a lower secondary school teacher in Vietnam eligible for the Adobe Student and Teacher plan? For teacher verification, could you please confirm what types of documents are accepted? In particular, would a teacher ID card together with an official employment verification letter from the school be sufficient, or is a recent payslip mandatory? Also, do the documents need to be in English, or are Vietnamese documents accepted? Can the verification documents be submitted as scanned copies or clear photos? If the school does not provide an official school email address

Hello! I was charged by Adobe after my trial ended yesterday. I forgot to cancel my trial and I haven’t been using the application ever since I signed up for it. When I go to “Manage plan”, is says “Unable to manage, You must resolve an issue with your payment details before making any changes to your plan.If you take no action, your plan will be suspended.” How am I able to resolve my issue without my card getting charged for incase I put some money in it?