Account, Payment, & Plan

I have two Adobe accounts: a free one for personal and school use and a paid one (Acrobat) for work, which I pay for myself and am not reimbursed by my employer. I use the paid account to manage PDFs for clients at a business I don't own, while keeping my projects separate. I typically access the free account on my personal laptop and phone, and the paid account on my work desktop, company laptop, and occasionally on my personal laptop and phone. Switching between the two accounts is inconvenient. It would be easier to have the features of the paid account accessible through both emails, but that’s not economically feasible right now. I need to combine the accounts while ensuring privacy, especially due to HIPAA regulations. How can I do this, or do I need to keep both accounts? Trish 

I am considering getting a subscription for the CC suite.  Can I assume since it is cloud based, hardly anything is physically stored on my computer??   My computer's hard drive almost always has at least 600 gb available.  Will all of the CC's programs hog down and slow down my computer? Thank you.Kevin

assinei um teste gratuito e não fui informada sobre essa taxa absurda, não tenho condições de pagar essa taxa e não sei como entrar em contato com eles, o que eu faço?

Shamful burying of a cancellation fee of a flipping $100 in the T&Cs....labeled "Cancellation fee will apply" again when I was forced to keep something inorder to not lose such money, with ZERO showing of the amount anywhere or any way to see what such fee is, for a constantly jumping, always flashing and cycling page.... The AI jumps and interferes over and over when trying to do a simple thing. Boo.

Hi everyone,I'm trying to download a large asset (around 40GB) from Adobe Experience Cloud. However, after downloading approximately 1GB, the process fails with a "connection lost" error — even though my internet connection remains stable and uninterrupted. I’ve tested this on both Safari and Chrome, and the issue persists in both browsers.I also tried using download managers (such as IDM and Free Download Manager), but they either fail to capture the link properly or still encounter the same interruption.Is there a recommended method for downloading large files from Adobe Experience Cloud?Would using a desktop application like Adobe Bridge help in this situation?Alternatively, is it possible to split the asset into smaller parts for easier download?I'd really appreciate any insights or suggestions from those who’ve experienced a similar issue.Thanks in advance!

Dearest users,is there any way to send in a formal complaint about the Adobe support? It is completely unacceptable. I have an Adobe account running through my university, which I have been using for the last three years, it also has a lot of cloud-stored files which are pretty important. Last time I tried to renew my subscription, I got a message saying my account has been deactivated - no reasons given. I can't log in because of this and I also can't create a new account with my universities information, because there is already an existing account with that information: SHOCKER!!!! It's my old account, to which I have no access to for whatever reason. I have clearly communicated this to the support team twice, the first person just left the conversation, the second set me up with a student tariff running through my g-mail. Thats completely fine, at least I can use Adobe Apps again, but they just wouldn't tell what I'm paying for, I had to look up the plans myself. I asked

When exactly should i cancel my subscription to avoid paying the fee for "early cancellation"?And how long is the period in which this is possible? Bonus question: If i cancel now, do i still have access to the apps until my subscription ends (in april)? (screenshot is in danish but says that a i have to pay for the remainder of the period) 

I tried to cancel my subscription for few times and I couldn't because the cancellation tab won't work and keeps buffering.is that means I stuck?

hi so a bit ago i signed up for the free trial on my laptop that was later broken therefore i cant use the perks that come with the subscription & ive spent an hour trying to guess my password. now that im on my account i've tried to cancel my subscription only to be met with a whopping £270 for the creative cloud subscription and another, adobe stock, which i have no idea when i signed up for that but requires a £100 cancellation fee. can anybody help??? paying the fee is not an option i'm just a kid and don't even have a job nor do i receive pocket money. no i cannot ask my parents for help that is my last last last option. please help asap!!!!!!!

Fiz a assinatura com o periodo de 7 dias para cancelamento apos o teste, nao estou conseguindo efetuar o cancelamento, amanha dia 04julho eh o ultimo dia. como faco para cancelar

제가 시간이 없어서 바로 플랜 취소를 진행하였습니다. 취소 수수료는 1년간 사용하면서 처음 들어보는데 이부분 해결 부탁드립니다.바빠서 빠른 시일 내에 부탁드릴게요.I didn't have time, so I canceled the plan right away. I've never heard of the cancellation fee for a year, so please solve this part.I'm busy, so I hope you solve this problem.

I was charged on June 30 for Adobe Podcast, and I canceled the subscription, which stated that I would receive a refund. I would like to know the status of my refund or how long it will take to receive it.

I'm having persistent "We can't verify your subscription status" errors each day I launch Photoshop. This started happening about two weeks ago. Nothing on my computer has changed, no major upgrades or updates were done to it. I have an iMac M3 (2023) running macOS 15.5 with 24 GB RAM.   I've tried many things to solve this problem, including the following:  Confirmed my Mac's clock is being synched automaticallyFirewall turned off on my network Using Google's DNS for my WiFi service Not using any VPNs Used the CreativeCloudCleanerTool to remove CC and Photoshop apps fullyDeleted the Adobe cache files from ~/Library/Application Support/Adobe/OOBEDeleted all Adobe and CC entries from KeychainKilled any CC or Adobe processes still running in Activity MontiorRebooted my computer Re-installed CC and Photoshop and logged back into my CC account  Despite doing all this, every day when I start Photoshop (26.8.1) I get the above subscripti

Bonjour. Après plusieurs années d'abonement à PS (+Lightroom) au prix de 11,99€/mois, je viens de me rendre compte d'avoir à présent été prélevé de plus  18€. Quelle est donc la justification de cette augmentation sans aucune prévention préalable ?... Merc.

대학교 종강을 하게 되어 어도비 앱을 이용할 필요가 없어졌습니다.불행히도 아직 대학생이고 취소 수수료르를 낼 만큼 돈이 없습니다. 개강 후 다시 사용할 수 있도록 노력할것입니다.결제가 저번 주 일요일에 되어 결재 후 14일이 지나지 않아 수수료를 낼 필요가 없는 것 같다고 생각합니다.플랜 취소와 취소수수료 환불을 원합니다

I'm paying $89.99 a year and can't edit a pdf I created. Does this sound right?

Hi all, I don't know if this is the right place to bring this up, but if not, I apologize in advance for the inconvenience.On June 24, I started a one-week trial period and downloaded Acrobat. After about an hour, I realized it wasn't useful for me, so I uninstalled it and canceled the subscription. I even received an email titled “We're sorry to see you go.” Today, Adobe tried to charge my account for the subscription fee. Why? Can anyone help me figure out how to resolve this?Thanks

Good day, I am a student at the Technical University of Zvolen, and I was informed that if I log in to Adobe using my school email, I should be able to obtain a free license for Adobe products for educational purposes for one year. I was also told that I would need to follow the same process annually to renew it as a student for free. I would use it primarily for creating images for assignments and similar tasks. Therefore, I would like to ask if you could advise me on how to access this free license. Thank you for your response,Kyseľ My mail <email address removed>

Hi all,I just found out tonight that my longtime LR app account is signed in with an email I no longer use. I do have a backup email associated with it, and I'd like to swap the backup to be the primary. I only have the app. Can anyone assist? thank you!

I BOUGHT THE AE monthly subscription but never used it, now it wants me to pay TWO HUNDRED dollars to cancel my subcription, can anyone help me please i do not have the money to cancel my subscription let alone pay for it everymonth!!!!!!

I want to cancel my Adobe account subscription immediately. You are blocking my bank accounts and there is no immediate cancellation box!!

Todos los meses se me debita el servicio de la aplicacion de la tarjeta, pero este mes cuando ingrese a la aplicacion no tenia renovado el servicio. Pese a que se debito ya hace 15 dias

Hello, On de 23 of April 20205 I paid my annual subscription of Adobe and then cancelled it, so I received a refund on my credit card in June. I then changed plans to a smaller plan and paid for that. But now I see 4 charges that were made to my credit card in April and have a large debt on my credit card which I think should not be there. Could you please help me understand what these additional charges are that appear on my credit card and how to get rid of them? Will I also get a refund this month? Attached are my credit card statements with the charges.   [Edited by moderator: Please refrain from sharing your personal details here, as this is a public forum accessible to all.]

Dear Adobe Support Team,   I hope this message finds you well.   I am writing to report an issue with my Acrobat Reader Premium subscription. On May 21, 2025, at 17:27:28, I made a payment of ₦11,500 (Nigerian Naira) for the premium plan. This payment was deducted from my account following the end of the trial period, as I had subscribed for your free trial offer.   However, I was surprised to discover today that my account has been reverted to a free user, despite the successful deduction of the subscription fee.   I would appreciate it if you could kindly review this issue and restore my premium access or provide clarity on why this downgrade occurred. I am attaching any relevant payment confirmation details or screenshots to help with your investigation.   Account Email:  Date of Payment: May 21, 2025 Amount Paid: ₦11,500 Time of Payment: 17:27:28 Payment Method: Debit Card   Please let me know if you need any further information or documentation t

So I recently changed to a new workstation, which finally allowed me to be on par with the latest versions of AI, PS, etc, since my previous machine was no longer supporting new releases.Long story short, all these new built-in Generative AI features within Illustrator, for example, insisting that they will cost you 1 credit unless you have an unlimited plan its just outright disgusting.I dont resort much to Gen AI on Illustrator, but just knowing that paying for the full Adobe CC suite seems not to be enough to access certain features that are BUILT INTO the apps is a new low on a long history of lousy moves.Downright appaling, greedy and shameless atempt at money grabbing long time users.Shame on you.