Account, Payment, & Plan

Dear Adobe Support,I am writing to express my extreme dissatisfaction with the handling of my ongoing Creative Cloud subscription issue. Despite having an active, fully paid subscription, I have been unable to access the services due to a technical issue on your end. After numerous attempts to resolve this with your support team, I have now been advised to cancel my current subscription and purchase a new one, with a promise of a refund within 5–7 business days.This is unacceptable.I have already paid for a service that I cannot use, and this workaround only delays access further, while disrupting my workflow. More importantly, this delay has caused me to lose valuable time, face frustration, and even lose clients due to your service failure.I demand the following:Immediate adjustment of my current payment toward the new subscription without waiting for a refund.Compensation for the downtime and inconvenience caused.A serious escalation of this issue — I expect to be contacted by someo

Why can't I buy the photography plan in Namibia.?The website forces me to buy a creative cloud plan through a reseller?

恢复购买提示已在 PlayStore 通过不同的 Adobe ID 购买此次订阅, 但是只有一个 AdobeID, 因为直接使用谷歌账号登录的

Üyeliğimi iptal ettim ama kredi kartıma yansıdı ve çekimi yapıldı. Şimdi ise hem üyelik ücreti alındı hemde aboneliğim iptal oldu ve nereye ulaşıp bunu çözebilirim bilmiyorum. 

Bonjour, Je tombe aujourd'hui sur un mail m'indiquant que j'avais suscrit à un abonnement mensualisé il y a 14 jours avec période d'engagement annuel.... Bien évidement, lorsque j'ai pris la période d'essai Lightroom sur une offre spéciale, cela n'était pas du tout clairement mentionné. Ce qui était mentionné, c'était abonnement mensuel, a aucun moment je n'ai vu passer une noton d'abonnement annuel, hormis dans ce fichu Mail qui me dit d'annuler avant le 11/5. Devinez quoi... Aujourd'hui je tente d'annuler et ... PAF 80€ de frais de résiliation. Je n'ai pas du tout les moyens de moffrir adobe pour 1 an, je voulais savoir si je pouvais contacter quelqu'un afin de négocier quelque chose, parce que franchement ce sont des pratiques trompeuses qu'il faut dénoncer. Biensur, le 14e jour de l'abonnement tombe un dimanche.... Et je ne peux joindre personne a part cette IA qui tourne en boucle...Merci d'avance a ceux qui m'aideront, bon dimanche à tous! Rémi 

Hi, please excuse for my bad English. I'm not familiar with buying plans on Adobe or other apps. That's why I made a mistake on buying annual subscription with monthly payments, which cost me a huge amount of money to cancel the plans. I'm a student and living by my family money, I can't pay all the fees. Is there any chance I can get my money back? Please help me!!!

hello, can i asi for a refund for my subscription? i didnt want to pay another month, but the app didnt let me know about payment.

Guten Tag liebe Community, hatte jemand von euch schon mal das Problem gehabt, dass ihr zb. das Abo von Lightroom kaufen wolltet und ihr nach dem regestrieren, E-Mail bestätigen, verifizieren und den kauf mit Paypal einfach nichts passiert? Ich habe keine kaufbestätigung von Adobe bekommen und keine Nachricht von Paypal das Geld abgebucht wird in nächster Zeit. In der Creative Cloud wird unter Applikationen auch nicht angezeigt dass ich das Abo besitze. Ich habe das gestern und heute ausprobiert und nun ja, ich weiß nicht weiter. Vielleicht könnt ihr mir ja helfen

Hello.I have Photoshop's basic Photography 20GB plan. I originally bought it for use on my MacBook, but I do *not* have the MacBook anymore as I switched to a Windows laptop; can I install Photoshop on said laptop? If it helps, the MacBook is gone because I sold it which means Photoshop and all Creative Cloud-related things were unistalled and completely removed from it beforehand. Thank you so much and have a great Sunday.

Hi:  Any suggestions on how to cancel my free 7-day subscription to Adobe?  I went into my account, manage account, cancel subscription and a "can't download" "try again, etc." - Thanks.   

I want my credit card deleted under GDRP. I also want a DSARS. A DSAR stands for Data Subject Access Request. It's a request made by an individual (the data subject) to an organization, asking for information about the personal data the organization holds about them.Under regulations like the General Data Protection Regulation (GDPR) in the European Union, individuals have the right to access their personal data and understand how it is being processed. When a person submits a DSAR, the organization must provide:Confirmation that their data is being processed.A copy of the personal data that is held.Information about the processing (e.g., the purpose, recipients, and retention periods).The source of the data if it was not provided by the individual.Information about the rights of the individual, like the right to rectify or erase data.

When Login in ore opening the App on the Tablett, Illustrator is loading but Then ends again on the Abo Button. Sometimes i got luck and can log in but often the App just tells "you have got already an Abo" but then still Stays in the loding screen with the Abo Button. Long Story Short Illustrator does Not manage to confirm that i have got the license and also can Not leg me log in ist just turning in Circles

I was wondering is there any way I can cancel my subscription after the window? I only used adobe once and considering I'm still a kid I don't really have the money to pay for it. If you can do that then that would be amazing thank you.

Hello, I am trying to cancel my Adobe subscription on the website, but it shows "Plan cannot be managed" and only offers the "Change payment method" option. I want to cancel my subscription, but I cannot do it through the site. Could you please help me with this? Thank you.

I got an email from adobe that if I will cancel my plan before April 11, I will receive a full refund and avoid the fee. I canceled my plan on 10th and had to pay the 109,94 € fee, so I did it thinking that I will get the refound anyway. Unfortunately I got nothing. Also can't contact anyone, no email nothing. Can anyone help me with this or at least explain? Thanks

Necesito cancelar antes del 19 de mayo y no me aparece la opción de administrar plan para poder cancelarlo. AYUDA

Bonjour, Cela fait plusieurs jours que j'ai fait la demande de résilation de ma période d'essai gratuite, et il me semblait que tout était ok, mais là, je reçois un mail de relance m'indiquant que mon paiement par carte pour mon abonnement n'est pas passé (j'avais enregistré une carte virtuelle). Du coup, je retourne sur mon compte pour vérifier que j'avais bien résilié ma période d'essai, et apparemment non, j'avais jusqu'à hier, et l'abonnement est toujours en cours et payant maintenant (formule standard). Sauf que nulle part je ne peux annuler ma demande ni même écrire au support pour en demander la résiliation, et on me dit que tant que je n'aurai pas mis à jour mon moyen de paiement, je n'aurai pas accès à la gestion de mon contrat. Mais je ne veux pas mettre ma carte à jour car je ne souhiate pas être prélevée alors que j'avais fait le nécessaire...Merci d'avance pour la marche à suivre

I have this problem with Adobe payment, i kinda missed my payment by 2 days, and when i actually have the funds to pay, I clicked the retry this payment method, then it says payment failed, i tried that 3 times in a row hoping it was an error, BUT ADOBE DID CHARGED FOR THE SO CALLED FAILED PAYMENT 3 TIMES IN A ROW. And then, in my adobe account, it only shows that i've been charged 1 times by adobe, which is weird, my bank was charged multiple times, the balance is lowering, yet why only 1x showed up in the adobe invoice?This is a screenshot of my bank account mobile banking appAs you can see all of them was on 18th of may where i try to repay with this payment method but failed 3 times. and here is the screenshot of the adobe's invoice :the previous months were correct, but in may they only charged me once???? Is there any way to get a refund for this???

Subject: Urgent: Request for Refund and Data RemovalDear Adobe Team,I am writing to express my concern regarding an issue with my subscription. I had requested the cancellation of my Adobe account at the end of March, and I received confirmation from your team regarding this request (please refer to the email below for reference).Despite this, Adobe has continued to charge me a monthly fee of 203 MAD, even after the cancellation was supposed to be effective. I also paid an early termination fee of 280 MAD, which I accepted as part of the cancellation process.However, I have now discovered that charges have continued beyond the cancellation date (see attached invoices). This is both unexpected and unacceptable.I am therefore requesting the following:A full refund of the unauthorized charges that were billed after the cancellation date.The complete removal of my banking information from your systems in accordance with data protection regulations.Please treat this matter as urgent and con

ich habe am 11.05.25 mein Adobe Abo während der Probe-/Testzeit gekündigt. Jetzt sehe ich auf meiner Abrechung, dass mir trotz der Kündigung die Gebühren für einen Monat abgebucht wurden. Leider habe ich keinen Live Support gefunden und auch keine Telefon Nummer oder ähnliches.Ich hoffe, dass mir auf diesem Wege jemand bei dem Problem weiterhelfen kann.Viele GrüßeJulia 

Hi Adobe Team,I've been unable to complete my payment for 3 days now due to a persistent backend issue.Case: ADB-39956497-W7D5— I was offered a discounted price (ARS 174,480/year excl. tax)— Submitted new card + billing info as requested— Card accepted, but payment fails at the subscription step— Your system keeps loading outdated card info (wrong name auto-filled)— I tried incognito mode, different browsers, and received confirmation that card data was accepted— I receive SMS from my bank saying "transaction failed" after pressing "Agree and subscribe"I’ve contacted 4 different agents. One closed the chat mid-escalation.I’ve already lost 2 full days of work, may lose a third. I’m facing client penalties due to missed deadlines.Please escalate this. This is critical. I’ve used Adobe for years, and I’m shocked this still isn’t fixed.Thanks.

I made a free trail of adobe acrobat using an email adress with a typo using my card after i realised i wanted to end the trail and use my real email but i couldn't access the account with the wrong email because i need an activation code i dont have. I already lost 35 chf would it be possible for an adobe worker to delete my account.

Hiya, I started the online subscription for a free trial as i needed an e signature for a visa. I ended up using a different website for the signature and have not used adobe. Unfortunately i forgot about the subscription and have gone to cancel is too find a 110 pound cancellation fee. Does anbody know if this can be avoided. if you have not once used thier services. Thank you, Beth 

This is an update to my earlier post.My account was debited on the 25th of March and I think I cancelled it on the day. I even got an email saying my cancellation was processed. See the attached proof. They even cancelled the adobe subscriptions (I had no access to the cloud service). See the attached proof. However, I got no refund. Hence I made the post here. So I paid for something I never used.Guess what? They debited my account again on the 25th of April. That's when I had enough of this robbery. I contacted my bank and they refunded the 25th of April amount. However, they didn't refund the amount on the 25th of March. My bank said it's because I never cancelled the service 15 days prior. But the cancellation went through and adobe cancelled the service successfully. I had no access to adobe service. So essentially I paid for nothing. According to adobe policy I should be fully refunded, but not only did they fail to refund me they even dared to debit my accout again. That's unacc

I have been over charged for 3 months without notification of the increase. I would like to know if I will be reimbursed. Additionally, have subsequently changed my plan and would like to know if my previous plan is cancelled automatically. Thank you