Account, Payment, & Plan

I am so frustrated. Adobe has been deducting money from my credit card for a subscription I didn't sign up for. I need this to be cancelledWhy is it so difficult to get in contact with them? 

I did not apply for this. Why am I being charged? Adobe saggart    Title edited... Moderator

1년 구독 신청을 해서 매월 결제를 해왔는데더 이상 사용하고 싶지 않아서 남은 기간의 결제를 원하지 않아요. 

3월 18일부터 한달간 결제되는 26,400는 제가 직접 구매한거 맞지만4월 22일부터 시작된 39,600은 도대체 어디서 결제가 진행된걸까요?저는 4월초부터 이용을 전혀 안하고있습니다.어도비에 접속한 적도 없기 때문에 제가 구매한게 아닌데구독 취소하려니 수수료까지 내라고하네요.확인 부탁드립니다.확인 후 잘못 결제된거라면 4월 22일, 5월 19일, 6월 19일 그리고 결제 수수료까지모두 환불해주셨으면 합니다.   [Edited by moderator: Please refrain from sharing your personal details here, as this is a public forum accessible to all.]

It was canceled after applying for the experience in July 24.However, from July 24 to June 25, automatic payment has been in progress.I have not used Adobe services during this period. Also, the price is too expensive.I canceled the partial plan, so please refund it.And please refund the 12-month subscription fee paid in the meantime.ㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡ 24년 7월 체험 신청 후 해제 하였습니다.그런데 24년 7월부터 25년 6월 현재까지 계속 자동 결제가 진행되고 있었습니다.저는 이 기간동안 어도비 서비스를 이용한적이 없습니다. 해당 부분 플랜취소 하였으니 환불 해주세요.그리고 그동안 결제된 12개월치 구독료 환불해 주세요. 

Ciao buongiorno, a gennaio 2025 ho modificato il mio abbonamento per un piano meno costoso.pero mi son reso conto controllando gli estratti conti delle mie carte che state ritirando i soldi del vecchio e del nuovo abbonamento, praticamente sto pagando con 2 carte diverse 2 piani creative cloude: 1 da 68,13 euro e un altro da 15,86. vorrei risolvere questo problema. grazie 

Hi, my Creative Cloud subscription plan that I had started more than 10 years ago at 9.99€ per month has recently been increased to 15€ per month (this happened two months ago I believe) and since then, I no longer have the ability to download the monthly invoices on the Adobe.com website like I used to. The list in the history is totally empty, where I should at least find the two latest invoice with the new pricing.

    Hello Community,     At Adobe, we are constantly working to enhance the creative apps and tools you rely on every day. We want to empower you with more time to explore ideas and create, so we are focused on continually upgrading your apps’ performance, delivering innovations to your core workflows, and integrating generative AI-powered capabilities across Creative Cloud and through our new Firefly app.    Aligned with those improvements and ongoing innovation, today we are sharing updates to our Creative Cloud All Apps plan—including changes to its name, price, and benefits.    What does this mean for you?    If you're a Creative Cloud All Apps subscriber in North America, your plan will automatically upgrade to Creative Cloud Pro on June 17, 2025. For subscribers outside North America, this change will take effect on August 1, 2025.   Individual customers in Belarus, China, Russia, and South Korea are not currentl

Cancelled subscription but still being charged

Hi,I subscribed to Adobe Stock (I think it was a 30 or 60-day trial offer), just for a school project. I don’t usually use Adobe Stock. I completely forgot to cancel after the trial, and when I tried to cancel, I saw there were early cancellation fees of €161.95. Since I couldn’t afford that, I kept the subscription by default and it charged me €36/month for 3 months. I called support. The first call was cut off. On the second call, the agent helped me cancel the subscription without the €161 fee, which I really appreciate.But for the 3 months already charged, she told me she couldn’t refund because she didn’t know if I had used the subscription. As far as I know, I did not use Adobe Stock after the trial. Or maybe I used it only during the trial period, but nothing afterwards. I checked my Adobe account and under “Generative AI,” it shows 500/500 generative credits remaining, and it says the credits expire on July 20. I believe this is linked to the Stock subscription. That

I joined today and signed up for 7 day free trial, however you have taken the first months payment out of my bank. Why is this? liza 

I did not buy acocunt but adobe charge me money. I want refund

 

Bonjourj'ai bien résilié a temps mon essai gratuit de 14 jours, cependant j'ai tout de meme été débité.. je souhaiterai donc pouvoir parler a un conseiller pour obtenir un remboursement.j''ai bien le mail indiquant avoir résilié avant la date butoir de la periode d'essai merci d'avance pour votre aide 

Não consegui converter o arquivo que eu queria. Não deu certo pra mim. Quero cancelar minha assinatura que acabei de fazer.@

salve chiedevo come si può parlare con un operatore in italiano ? perchè al telefono ti dice di digitare un numero e parole ma non funzuiona... c'è un modo alternativo? grazie 

I paid my monthly bill through Lightroom. The screen refreshed, but the page appeared blank. Some time later, they were charging me for two other monthly payments that I didn't even request. I asked the bank to dispute the transaction, and to this day, you are deducting two extra amounts from my account. I have been trying to contact you for a little over two months, but there is no way to resolve my problem. I am very upset because it is your fault and you are charging me for canceling something that I did not even authorize. Can you please resolve this problem?

I subscribed only free subscription for 7 days but it took full amount from my bank account I want my refund I don't want this one year subscription please kindly help me to solve this issue 

Hubo aumento del precio? 

Hello! I'm a subscriber to the Premier Pro Plan. I tried to cancel it a few months ago because I didn't use the plan anymore, but I couldn't cancel it because the cancel button didn't show up, so I didn't renew the payment. As a result, I got a monthly message to renew the payment method, and I didn't see the cancel button every time. I didn't use the plan during that period, and I want to cancel the subscription. I had something to do next year, so I was thinking of subscribing to another plan again, but due to the current situation, I can't do anything. Can you cancel the plan that I haven't used? +And this is an additional question, if I continue to sign up with the current plan in this state, do I have to pay for the plan that I haven't used before? I haven't used it because I haven't paid a subscription fee, so I'm restricted from using it. Or do I just paying the default value? +And this is an additional question, if I keep signing up with the current plan in this state, do

I did cancel my plan, but the payment still has been charged. How can I fix this?

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I purchased a Lightroom Mobile Premium subscription (in-app purchase), but the app says my subscription has expired and I don't have access to Creative Cloud storage or Selective Gradients. When I try to renew my subscription, the app says I'm already subscribed.

Habia cancelado la subscripción pero me la cobraron de igual manera. Quería saber si tenían alguna política de reembolso. La subscripción se me cobró el día de ayer 27 de junio de 2025, 70 dólares en total. Hoy volví a cancelarla a la subscripción. Necesito saber si hay posibilidad de que me devuelvan el dinero ya que no utilice los servicios. Muchas gracias! Aguardo respuesta

i have tried 6 times to buy the pro version each time paying through PayPal i get a message about regions do not match so i do not get it, Once with an English debit card. Once with a Bulgarian, yes, I am English, live in Bulgaria, and have money, which idiot set the sales thing up. Looks like I will have to find a bootleg version if this can't be sorted out. I tried phoning them but no chance to find humans