Account, Payment, & Plan

Hola no se si este es el lugar y si alguien podrá ayudarme, pero hace poco inicie una prueba gratuita de abobe acrobat pro, por el periodo de 7 días, inmediatamente al realizar la prueba gratuita se me descontó de mi cuenta bancaria la cantidad de quince dólares, lo cual me confunde pues según entiendo al finalizar la prueba gratis (de 7 días) debía realizarse en caso no cancelara antes, el respectivo cobró, situación que me tiene inconforme ya que si es prueba gratuita no veo la razón para cobrar iniciando la supuesta prueba gratis, por ese motivo cancele la prueba gratis y no veo que se me haya realizado aún la devolución del dinero que se me cobró.Algo que me preocupa es que en la página de facturación de adobe no figura el cobro que se me hizo, de hecho, según la plataforma no se me hizo ningún cobro, quise comunicarme con soporte técnico, pero de momento ha sido imposible.

Sou assinante do plano "Creative Cloud Todos os Apps, 100 GB" e recentemente precisei utilizar o pacote Substance 3D. Esse pacote não está disponível para meu plano, porém está disponível para estudantes e professores. Na condição de professor solicitei minha assinatura e nesse pedido foi solicitado o email da instituição onde trabalho, achei que esse plano seria vinculado a minha conta original, pois eu estava logado. Mas não, agora tenho 02 contas com 02 logins diferentes, existe alguma forma de vincular minha conta de professor com a minha conta pessoal? 

I just received an email from Adobe that my Photography Plan is going up from €12.29/mo to €18.60, an increase of 51%. I'm guessing that there are no extras added for this increase, other than the evolution of Lightroom/Photoshop. While I probably would have been OK with an increase in line with inflation, 51% is just absurd, so I think this is going to be it for our relationship (which has been going for quite a number of years). It'll be painful to swith to a new tool, but I'll soon see how difficult it is to switch.   [Mod: Moved to the Account, Payment & Plan forum]  

Dear Adobe Customer Support,I hope this message finds you well.I am writing to request the cancellation of my current subscription plan. I recently realized that I no longer need the service and, unfortunately, was not aware of the 50% early termination fee until now.I kindly ask for your understanding and support in canceling my subscription without applying the 50% early termination fee, as I was unaware of this condition when I signed up. I believe this cancellation aligns with Adobe’s commitment to customer satisfaction and fairness.Please confirm the cancellation and ensure that no further charges will be applied to my payment method.Thank you very much for your assistance and understanding.Best regards,

Anyone else cancel a subscription, delete their account ... yet Adobe has continued to bill for months afterwards (I can't even access these products I am still paying for) Can't even stop the payments myself (I need to call the bank) ... cause crazy enough I DON'T HAVE AN ACCOUNT TO 'MANAGE SUBSCRIPTIONS' I expected better from a big company  

Hola, acabo de cancelar mi suscripción a Adobe Acrobat Pro AI Assistant. El cobro fue reciente, pero no autoricé esa renovación ni utilicé el servicio. ¿Podrian ayudarme a obtener mi reembolso?

I currently have an Adobe Portfolio plan. If I upgrade to a full Creative Cloud plan (paying a bit more for it), will I be able to cancel my Portfolio-only plan since Portfolio is already included in the full plan? Also, what happens to my current Portfolio layout and files? Will they be lost or will they be preserved?

Hi Folks, I want to delete my account but I dont find the option under privacy and it wont let me contact them about the situation as far as i can tell.I don't have any active plans or administrator roles I may have to cancel explained here: https://helpx.adobe.com/manage-account/using/delete-adobe-account.html?x-product=Helpx%2F1.0.0&x-pro...

Hallo Community, mein Studenten Abo ist vor Kurzem abgelaufen (jährlich). Ich möchte es reaktivieren (bin auch noch eingeschrieben und habe den Account mit Studi Email). Aber jedes Mal wenn ich die Zahlung abschließen will - egal mit welcher Zahlungsmethode - geht es nicht weiter, wegen einem Fehler mit der Ust-IdNr. die ich zu dem Profil hinzugefügt hatte. Es ist eine ausländische Id, weil ich im Ausland gelegentlich als Freelancer arbeite und ein Unternehmen hierfür gegründet habe.Ich kann die IdNr nicht ändern, weil das Abo nicht aktiv ist und ich kann das Abo nicht reaktivieren, weil die IdNr nicht stimmt. Außerdem gibt es keinen Kundendienst mehr (bei so einer teuren Software könnte man das wirklich erwarten). Der Chat-Bot dreht sich im Kreis. Danke für eure Hilfe.

I have used the Lightroom + Photoshop 20GB Cloud Photographer Plan for years.I recently received an email from Adobe stating that they are going to raise the plan price to $29.10 NZD per month.However, I haven't changed my payment method and the card is still valid, but the payment failed. I added another payment method and checked multiple times, but it didn't solve the problem.The alternative is a more expensive plan with 1TB of cloud storage, which I don't need.Yes, I can pay for the more expensive plan, but I don't want to pay more than double for the same service, especially when I already received an email from Adobe with the fixed price written in it.

I have a program called Adobe Illustrator that I bought many years ago.Suddenly, I found out that the trial version has expired. Then, when I try to register the license by entering my Adobe ID, I get an email saying:"Delivery has failed to these recipients or groups:Adobe (message@adobe.com)The recipient's mailbox is full and can't accept messages now. Please try resending your message later, or contact the recipient directly.' It's been like this for three days.What's the solution?

Hi please tell me step to step guide on refund, I have not downloaded pdf premium tried it out and unfortunately this program isn't for me. I tried unsubscribed unfortunately the billing still went though. How do request a refund 

I accessed the free plan of Adobe Pro. I forgot to cancel it and was charged the monthly fee. Now I want to close the account, but I'm being asked to pay a high cancellation fee. How can I fix this situation? How can I switch my plan from annual to monthly and close my account without paying the cancellation fee, which was not clearly stated when I created the account? Thank you.

Nie mogę anulować planu. Nie mam odsyłacza na stronie. Czekam 3 dobę W ciągu 7 dni mam prawo zrezygnować a nie dajecie mi możliwości. Nie mogę sie z nikim skontaktować  

Tentei pedir o cancelamento da minha assinatura assim que acabou o período de teste porém não estava disponível a opção de cancelamento no site, estou muito insatisfeita com essa empresa, agora após 30 dias estão me cobrando o valor mensal + uma taxa para cancelamento absurda, em nenhum momento fiz uma assinatua anual, para mim era apenas uma assinatura mensal que eu poderia cancelar  a qualquer momento. Quero cancelar minha assinatura sem taxa e estorno do valor descontado no meu cartão sem autorização!Não consigo falar com nenhum agente para resolver meu problema, solicito um email ou chat para isso.

Assinei hoje o período grátis do InDesign, porém meu notebook não suporta. Agora, não estou conseguindo cancelar o teste, entra na página de cancelamento e aparece a mensagem "não foi possível carregar os dados". Alguém me ajuda por favor 

I was using Adobe premium for creative cloud and recent paid for my subscription, and about 45 mins ago I got mail that someone changed my email.What should I do, will I be able to get back my account even without the premium if possible.I am very panicked rn.When I tried to login to my account I was not able to find one and had create new account with same Id.

Ein Ostergruß in die Community!Vor kurzem wurde mir mitgeteilt, dass sich der Preis meines Foto-Abos ändern wird. Gleichzeitig bekam ich das Angebot, von monatlicher Zahlung auf jährliche Prepaid-Zahlung umzustellen und dadurch Geld zu sparen. Wenn ich aber mein Abo auf diese Zahlung verändern will, wird mir immer angezeigt, dass der Vorgang nicht möglich ist und ich es später noch einmal versuchen soll. Aber es klappt nie!Die Hilfeseite von Adobe zu diesem Thema kenne ich und sie hat mich auch nicht weitergebracht, da ich es wie angegeben mache.Es ist ärgerlich, wenn erst die Preiserhöhung kommt, dann ein Angebot, um Geld zu sparen, aber das dann tagelang nicht möglich ist, mit dem Hinweis, es später nochmal zu versuchen, was aber nichts ändert.

Hello I have subscription Lightroom ai photo editor from Google play now when I'm logging iny new device it's showing duplicate purchase issue    

Hello all,I am trying to cancel my current plan, but I get an error "unable to load data". I suspect this is because there is no payment method linked to my account, however I may be wrong . This is  my final month of  Substance 3D for Students and Teachers plan and would like to cancel it before it (potentially) auto-renews. Does anybody know what happens in case I am unable to cancel it before the deadline? Will Adobe just cancel my subscription or do they charge me through some other means (e.g. phone number or maybe  they charge the university which afterwards charges me for the amount)?  Thanks in advance 

I recieved the email with the order number.  I go to my account.  It is not there.   Trying various approaches I got to where I could down load the product ........... buy then is asks me to signin to start my "Free Trail". How do I get to my order so I can get the serial number, or what ever esle I need to do to get my real product I paid for?Carl 

I have been approved for the nonprofit rate for Adobe Acrobat Pro through Adobe's website. When I try to apply the discount, it says my subscription is invalid. When I try to get help, the agents say they can't help me. How can I receive the discount? I also need to set this up for multiple employees. 

Greetings, colleagues. I live in Ukraine and use Engllish as the primary language.  Despite this, I keep on receiving emails and Adobe Transaction Invoices each month in a wrong language, that is ruZZian. ruZZia wages war against Ukraine, and it's painful to see the enemy's language (ruZZian) in my emails from Adobe. I applied to the Support team via the chat a number of times. Each time I applied, the Agents have been very friendly and helpful, and assured me I was going to obtain Ukrainian or English versions of my emails and invoices the next time. However, I keep on receiving the emails and invoices in ruZZian over and over again. What can I do about it? Can this problem be solved? Is it possible to get the invoices and emails in Ukrainian or English at all? How many times do I have to apply to the support agents to make sure my request is met?Thank you

Hallo kann man dies hier kaufen, wenn man noch nicht Lieghtroom/Photoshop hat und kann man dies nach einem Jahr bei z.b. den Amazon Black Friday Codes verlängern??Man kann wohl ein laufendes ABo damit nicht verlängern."Es wird ein neuer Benutzer Innerhalb Ihres Accounts bei Adobe angelegt." s. gelber Kasten.Was bedeutet das auf Bezug wenn man schon ein Adobe Konto hat?Ich frage mich wenn man ein Adobe Konto hat, aber noch kein Abo, ob man dies hier kaufen kann und es sich im dem vorhandenen Account einklinkt und man es nach einem Jahr mit z.b. den Black Friday... Angeboten verlangern kann?

I am uncertain why but Adobe Customer support has gotten significantly worst every year. I used to be able to contact them and they would work with me to try and stop me from deleting my account now when I call them it is like they don't even want my money. They have zero interest in rentention and it is super obvious. So then what is the point of even having customer support if they are just rude and unhelpful?