Account, Payment, & Plan

 bonjours , j'ai payé l'abonnement lightroom mais impossible de telecharger la version pc windows j'ai acces que a la version web quand je clique sur lightroom classic et lightroom sur creative cloud desktop ça me dit d'acheter et quand je clique sur acheter on me dit que j'ai deja la license

Habe heute diese E-Mail bekommen: Bestätigung der AussetzungDein Abo wurde ausgesetzt. Wir haben versucht, Kontakt mit dir aufzunehmen, damit du deine Zahlungsinformationen aktualisierst, die Zahlung ist jedoch fehlgeschlagen. Während dieser Aussetzung hast du keinen Zugriff mehr auf die kostenpflichtigen Tools in deinem Abo, du hast jedoch weiterhin Zugriff auf dein Konto und alle Inhalte im Rahmen unseres Speicherkontingents für Benutzer mit kostenloser Mitgliedschaft. Während der restlichen Laufzeit deines Abonnements werden wir weiterhin versuchen, die Zahlung abzubuchen. Sobald die Zahlung eingegangen ist, wird dein Abonnementzugang vollständig wiederhergestellt.Bitte aktualisiere deine Zahlungsinformationen über dein Konto oder den Kunden-Support.Mit freundlichen GrüßenDas Creative Cloud-Team In meinem Adobe-Konto gibt's keine aktiven Abos und ich hab' eine Bestätigung meiner Kündigung per E-Mail erhalten, als ich gekündigt habe. Antworten auf die E-Mail geht natür

I've fallen in to the same trap as a great many people it seems. I tried acrobat for a trial period and it ticked over on to a subscription plan as I forgot to cancel it (I really don't use it at all and didn't find the software worth while), my fault in missing that, however I thought that I would be on a month to month plan and it was what was completely unclear to me at the time was that this is an annual plan that requires you to pay an early cancelation fee if you want to cancell within the year! At no point was I aware that I was commiting to a full year of this extortionate pricing. Yes, it's in the T&C that now reasonable person could possibly be expected to be able to read through just to use some pdf editing software, but I hear that so many people have fallen for the same thing and after mentioning to a friend, they told me that they've spoken to a lawyer who is eager to start a class action lawsuit. Is this something worth being involved in, has any one else managed to

Hello!I hope that someone can help me.I used to live in Russia, but 2 years ago I moved to the European Union (to Croatia). Now I'm trying to change the data in the account - but the system does not allow access to change the place of residence. At the same time, it gives information that access to Adobe products is closed due to my location.I have completely despaired of finding a way to fix this myself, I need help.P.S. I have all the documents on hand about my residence, as well as the changed country of residence in the Google account to which the account is linked.

Why is my plan suspended? Payment was made on 07/23/2025. Constantly warned that there is no payment methodAdd a payment method to work without interruptions.

Quero apenas cancelar minha assinatura, queira só utilizar o periodo de teste, usei uma unica vez!! E para cancelar vocês estão bloqueando, como se fosse obrigatorio pagar! Sendo que não utilizei, pensei que fossem uma empresa seria, mas apenas arrumam qualquer forma para prejudicar e tirar dinheiro dos usuários!!!! Apenas cancelem minha assinatura! Além do fato de cobrarem automaticamente dos cartõessss.  

i was register for trail version after 2 days i tried to cancel the subscription but its failed becaue the procesure of cancel is so complecated and it's kinda misleading, so i couldn't cancel sucessufully.  so i received the credit bill and notice i was bill and actually i dont want the service and i know i dont need it also, but i try to cancel the plan again, it said will charge HKD 1006 cancelation fee, how can i cancel my plan without it, it dose not make sense because i really try my best to cancel, i dont even know the cancel it failed. Who or what email i can contact with to cancel my plan without cancelation fee. Please help me to slove 

My plan is through paypal.  I created an account online afterward and am not showing a plan.  Please help!

I accidentally cancelled my plan and was charged. I would like to reverse this. 

I have attempted to cancel my subscription and I get an error that "Unable to laod data".I'm in California and this is against the law.  I contacted support and a rep by the name of "Subbaiah" refused to cancel the subscription.

Bonjour,J'ai remarqué que depuis janvier j'étais prélevé deux fois par Adobe. Une fois pour un abonnement étudiant à 19,50 € et une autre fois pour un abonnement au tarif normal à 23,99€. Ces deux abonnements donnent exactement accès au même contenu.Les deux ne se trouvent pas sur le même compte mais je n'en ai pas besoin. Les deux abonnements ont été pris en début d'année visiblement, sauf que je ne m'en rappelle pas, et pour cause ce début d'année j'étais en très mauvaise santé. Je ne sais plus quoi faire puisque j'ai beau venir sur le site quand le support est normalement contactable (donc du lundi au vendredi de 9h à 17h), pas une seule fois le site ne m'a indiqué que le support était ouvert et donc pas une seule fois je n'ai eu non plus accès au numéro du support puisque bien entendu le numéro n'est pas donné si le support est fermé...Je suis étudiant, j'ai des problèmes de santé, je ne peux pas me permettre des prélèvements mensuels de 24€ en plus de ce que je paye déjà. Je

I'm disputing the charge for 176,000 because I was charged without my consent after a free trial. I'd like a refund and I've also contacted the Google support inquiry.Order ID GGPA.3394-3361-5037-79141..0  

A los 7 días de mi prueba gratuita, Adobe me ha cobrado 24 euros.Cuándo me devolvereis el dinero? Eran 14 días de prueba gratuita!!

제목: 고지 없는 요금 인상에 따른 자동결제 환불 요청 안녕하세요. 저는 Adobe Creative Cloud를 사용 중인 고객 장종태입니다.Adobe ID: <Removed by moderator>구독 시작: 약 7~8년 전결제 카드사: 국민카드결제일: 매월 25일 처음 1년간은 35,200원이 자동결제로 청구되었으며, 해당 요금으로 수년간 이용해왔습니다.그러나 2024년 7월부터 사전 안내 없이 요금이 78,100원으로 인상되어 현재까지 약 1년 이상 자동 결제가 진행되었습니다. Adobe 측에서는 이메일로 고지했다고 하나, **저는 해당 고지를 전혀 인지하지 못했고**, 받은 편지함/스팸함/홍보탭 등 모든 경로를 확인해도 관련 메일은 확인되지 않았습니다. **전자상거래법 제13조**에 따라, 소비자에게 명확하게 인지 가능한 방식으로 요금 인상 내용을 사전 고지해야 함에도 불구하고 이를 지키지 않은 것은 소비자 권리를 침해하는 부당 행위입니다. 이에 아래 사항을 요청드립니다:1. 요금 인상에 대한 사전 고지 미이행에 따른 2024년 7월 이후 차액 전액 환불2. 향후 고지절차에 대한 개선 또는 사전 안내 보장3. 정기결제 중지  관련 민원은 현재 한국 공정거래위원회 소비자24에 접수 중이며, Adobe의 책임 있는 답변과 빠른 조치를 요청드립니다. 감사합니다. - 이름: 장종태- Adobe ID: <Removed by moderator>- 결제 카드사: 국민카드- 결제일: 매월 25일

Hello people 🙂I need to cancel the trial and I know how to do it (If worked). The problem is that the subscriptions is not diaplayed on App Store at all, not as current not as past or cancelled. There is no costumer service. How can I solve it?Thanks in advance 🙂M

Hello, I am user from India. As per requirement of Indian Tax laws I require your tax residency certificate, No Permanent establishment declaration and Form 10F for the year 2025.Please share urgently on my registered email ID 

Hello,   Previously I had paid for a 1 year creative cloud membership cloud. However, I realized I'm not going to use it for a full year and asked the associate if there's an expiration for this since I want to save it for a time I know I will use it more. The associate back then said there's no expiration for this. I'm trying to activate this card now, but there's nowhere for me to input the code? I chatted with two agents and they told me if I post a question here "my issue will definitely get resolved". I really hope I didn't pay for a full year of membership that I can't even use? Please help!   Attached a photo of the front of card I have. The backside has a code that I obtained through scratching off with a coin.      

Hello,I got an e-mail from Adobe that my Adobe studentaccount is ending. I'm still studying, so I tried to extend my student license. When I click on the link in the e-mail from Adobe, I get the same error everytime. I'm Dutch, so to translate: "Something went wrong. We can't process your request at this time. Please contact Adobe support." Does anyone have a solution? Or should I cancel my account and continue on another one. Will I lose my documents if I do this? 

So I was trying to buy the creative cloud student plan today, after entering the details, it said that the payment is done, but I didn't get a mail and no sms regarding the deduction of money, so is it okay if I try and purchase it again, or should I wait? I am very worried regarding this (this is my first time buying it too)

   Hello everyone! Not so long ago I discovered that my paid current premium Lightroom subscription crashed. The application gives the following message: "Subscription is not available. Adobe has suspended all new sales of goods and services in your country." And in the application itself there is information that the subscription has expired. Although the App Store shows that the subscription is valid until August 2, 2025!Question: what to do? I have been working in this application for several years, and because of the political situation that happened almost 3 years ago, you delete access to the subscription, despite the fact that we, like other users, paid for it? Why in this case they didn't close access 3 years ago, but only now, what's the point of it?Terribly unpleasant story, all work is suspended, terrible attitude to their users who pay money for the product and do not receive it!

***I am asking this question to know about alternative free applications of all ADOBE programs. So, no spoilers. Please. *** Hi... For the third time, I tried to find better applications like adobe programs and which works exactly like adobe. I can't.  Can anyone list out the adobe softwares without free trial, paying, subscription and fantastic like all adobe applications ? ( Please don't mention paid softwares. I only want to know permanently  free ones. )Thank you for who reply me.  

I did the same.  I first installed in my computer, then I realized that I don't need it anymore, as I thought that the price is too expensive to take out from my salary.  So right after, I cancelled my subscription.  It worked.   I saw that my subscription was cancelled.   I just didn't screen shot it because I trusted ADOBE, I know that they are a prestigious company as I bought a software from them before (software from the disc).  now I feel very bad as I was so relaxed that my subscription has been terminated only to find out that it was deducted to my credit card, which now I have to pay.  :'(   I feel really, really bad.  IS THIS A NEW TRICK?  

안녕하새요. 저(김민창: <removed by Moderator>)는 귀사 제품 구독 신청을 했다가 회사의 사용중인 타사 SW 버전과 충돌이 있어 당일 어렵고 엄청 복잡한 취소 절차에 따라 취소를 헀는데, 1달 요금이 청구되어 황당함을 가진 고객입니다.   첨부된 자료를 확인하시고 신속한 취소를 요청드립니다. 그리고 국내이든 해외이든 전화를 신속하게 받거나, 아님 메일로 간단히 확인해서 고객이 정말 토할만큼 힘들게 취소하는 이런 절차를 없에 주시면 감사하겠습니다. 아무튼 이 모든 번거로움이 반복되지 않도록 처리바랍니다.   

Meine Erfahrung beim Kündigen eines Abos für Photoshop: Erst wenige Stunden vor dem Ende der Widerspruchsfrist wurde die Kündigung des Abos freigeschaltet, danach das volle Jahresabo als "Gebühr" für die Kündigung. Unseriös und frech!   [Moderator detatched this from an unrelated thread and moved the thread to the correct forum]

مرحباتم تفعيل التجربة المجانية لمدة 7 أيام بتاريخ 15/7/2025 وتنتهي في 22/7/2025 تم الغاء الأشتراك صباحا بتاريخ 21/7/2025 قبل المدة المحددة لسحب المبلغ , ولكن مع ذلك تم سحب المبلغ من رصيدي وتجميده بعد المدة التجربيبة أتمنى استرداد المبلغ لألغائي الاشتراك قبل تاريخ السحب المحدد من قبلكم وهو 22/7/2025 وهذا ما تم توضحيه لي اثناء الأشتراك في التجربة المجانية .