Account, Payment, & Plan

Hi, I subscribed to a one-month membership through the Google Play platform on May 25. However, when I tried to use it on June 2, I found that it wasn't working and the system showed that my subscription had expired. I followed the official instructions to troubleshoot the issue, but it still shows the same message. Could you please help me look into this?

I am a designer from Indonesia. I used BCA bank account. I also used Adobe. Specifically I used BCA Debit Online Feature which said "accepting international payment" but not Adobe. BCA said Adobe is not a secured merchant platform. I hate jeni*s, jag* bank, I want to have a simple life and simple payment only 1 bank. which is BCA. but BCA just dont want accept Adobe. . Do you have any plan/ official community in Indonesia that might want to propose to BCA to consider that adobe is a secure platform?#AntiRibetRibetClub

Hola, tengo contratado Adobe Creative Cloud. Ayer tuve un problema con el banco y el recibo fue devuelto. Sin embargo, pocas horas después realicé el pago correspondiente.Ahora, no puedo instalar las aplicaciones en mi ordenador.¿Podrían indicarme qué debo hacer para solucionar este problema?Gracias

Hello. There is a problem with my free trial. I got a free trial, it has been almost a week and i want to cancel it, but there is no information about it on my account, and there is no option to cancel it because it says ,,Unable to load plans''. im scared that i will be charged for not canceling because i got a illustrator plan for a year, but i only wanted to try it. What can I do, and do I even have the plan?  

I signed up for a Creative Cloud subscription where I was given 7 days of free use. In the end, I didn't have enough money on my card to pay the fee. But I did not cancel the subscription. Now I can't cancel it because it says "you must resolve a problem with your payment information before you can make any changes to your plan. If you do not take action, your plan will be suspended." How can I cancel this plan?

How do I request a refund after a successful plan cancelation? In other words is the refund automatic or not? Thank you in advance.

Hello, ideally need help from adobe directly with a simple email address from support/something like that. I have been getting charge 9.98GBP each month for around 6 months now. Using the two emails i have and my partners i have no active subscriptions. So trying to cancel the payment and using the chat assitant goes in cicrles as there is nothing to cancel. I have tried searching for an email address and the different help services on the website but i am getting no where.does anyone know how to solve this or enlighten me on an email that works and i can speak to a human and not a chatbot. Thanks

Hello everyoneI was signing in to my Adobe account with a Google account of my work email.I left my work and canceled by Adobe subscription on work email. Before I did I downloaded all the invoices.  But apparently there was a cancelation fee and I cant access the invoice for the cancelation fee because my Google account for work email is no longer active.  Now need help with retracting that invoice

Hola, encantada. Me gustaría saber si es posible cambiar de un PLAN ANUAL DE PAGO MENSUAL a un plan MENSUAL DE PAGO MENSUAL, es decir, tener la opcion de cancelar mi plan otra vez sin tener que pagar el 50% de la cuota por cancelación anticipada. Gracias. 

Renovei a assinatura e não consigo usar, só da assinatura expirada.

Hey! I took the route of trying adobe products as as student. I always wanted to cancel my trial, but my user got locked and i was unable to cancel my trial. Now im tied to one year plan and i don't think thats fair.Best regards, Joni

My account is active, last payment was on May 21st, but my apps all show Subscription Expired. I've tried logging off and logging back on, but that did not fix the problem.Are there any other bits of wisdom I can use to fix this issue?TIA.

這個軟體我不在使用，想要取消訂單，解除月繳。 

I accidently cancelled my subscription. I have a project and I don't have the money for the cancellation fee and resign-up for lightroom.

I currently have an active “Export PDF” plan, but I’d like to upgrade to the Acrobat Pro Individual plan (the one that allows full editing of PDFs). Unfortunately, I don’t see this option available under “Change Plan” — only more expensive business or team options.Could you please assist me in upgrading to the Individual Acrobat Pro plan at the standard pricing? I’m based in South Africa and happy to cancel my current plan if needed.Please let me know the next steps. Thank you!

Quero continuar minha assinatura mas a conta está no meu e-mail pois sou eu que irei usar, porém a conta do cartão será de outra pessoa. No processo de inscrição pede Nome, sobrenome e CPF. Esses dados são do dono da conta Adobe ou do titular do cartão?

Hi Adobe Support,I signed up for the 7-day Adobe trial about two weeks ago. I canceled my subscription two days before the trial ended, expecting no charges. However, today I noticed a charge on my card for the full subscription amount.Could you please help me understand why this charge occurred and assist me with a refund if possible? I’d appreciate your prompt support.Thank you!

I'm having some difficulty with accessing Adobe Illustrator and I can't figure out what is going on. I have the Creative Cloud student plan that is supposed to include Illustrator. I know this as I've used it many times. Although, when I went to open Illustrator today it asked me to "Try" or "Buy" it. Help @adobe, 

2달체험후 학생용으로 구독하려고 했는데 일반으로 구독되었습니다.학생할인으로 년단위로 구독 하려고 하는데 어떻게 진행하면 되나요 이미 결제된것은 환불이 되는지 그금액을 제외하고 결제하면되는지 알고 싶습니다.  신청하는곳이 어딘지 모르겠어요.. 여기저기 찾다가 여기로 왔습니다. 빠른 답변 바랍니다. 

Dear Sirs, May I change the ownership(Adobe ID account) to another email. Thanks,Henry 

I’m extremely disappointed. I missed the trial cancellation by just one day due to a family emergency, and now I’ve been charged £99.99. I had already deleted the app because it constantly crashes and wasn’t useful to me. I understand a small charge for being late, but a full year’s subscription for something I don’t use and can’t afford feels really unfair. I’ve tried reaching out, but contacting support seems nearly impossible—hence this review. I’m currently in serious debt, and this unexpected charge is a huge financial strain. I’m kindly asking for a partial refund for the unused months. Please understand my situation and help resolve this.

So basically, I'm trying to login to my other email that I used to purchase my products, instead of my usual one (my school account). I click sign out on Creative Cloud, but it then tells me to sign in again. I click sign in once again, but it auto signs me into my school account, which is the account I do not want to log into. I want to type in the information for my other account... Not sure if this is related, but I tried out going into Photoshop directly to see if it would ask me to log into an account with a Photoshop purchase. It constantly says it can't verify my subscription status because it can't reach the Adobe servers. I've tried using my home wifi and my phone data network, but I don't think it is my internet issues as I can connect properly to anything else but Adobe apps. I tried out uninstalling every Adobe file and product on my computer, but when I install Creative Cloud, it keeps on auto logging me into my school account. Can someone please help me out? Tha

Buens tardes, soy de Lima Perú, quiero realizar la compra de creative cloud pero al colocar los datos y el código postal, rechaza ambos, he tratado con distintas tarjetas y distintos códigos postales y no me acepta nada, he usado chrome y edge. Sin embargo el problema persiste.

I started a free trial on Adobe products that turned out to not be compatible with my set-up. I tried to cancel the subscription immediately afterwards, but the website wouldn't let me because "I can only cancel a subscription after the first payment" which is absurd since it was a free trial and none of this was written on the T&C.  They eventually charged me and I asked for a refund, which they approved 6 MONTHS AGO. Anytime I ask costumer service about why the refund has not been issued yet they tell me to keep waiting, that "back-end" is solving the issue, and then stop the conversation.I'm probably never getting the refund and I keep getting told to wait even after 6 months!DONT. BUY. ADOBE. PRODUCTS. IT IS A SCAM. THEY WILL NOT ISSUE REFUNDS. YOU WILL NOT GET YOUR REFUND! 

My Behance Account was deactivated without any reason. I dont have any control on my profile all works are private nobody couldn't find my account or view my projects.