Account, Payment, & Plan

I tried to cancel my subscription for few times and I couldn't because the cancellation tab won't work and keeps buffering.is that means I stuck?

hi so a bit ago i signed up for the free trial on my laptop that was later broken therefore i cant use the perks that come with the subscription & ive spent an hour trying to guess my password. now that im on my account i've tried to cancel my subscription only to be met with a whopping £270 for the creative cloud subscription and another, adobe stock, which i have no idea when i signed up for that but requires a £100 cancellation fee. can anybody help??? paying the fee is not an option i'm just a kid and don't even have a job nor do i receive pocket money. no i cannot ask my parents for help that is my last last last option. please help asap!!!!!!!

Fiz a assinatura com o periodo de 7 dias para cancelamento apos o teste, nao estou conseguindo efetuar o cancelamento, amanha dia 04julho eh o ultimo dia. como faco para cancelar

제가 시간이 없어서 바로 플랜 취소를 진행하였습니다. 취소 수수료는 1년간 사용하면서 처음 들어보는데 이부분 해결 부탁드립니다.바빠서 빠른 시일 내에 부탁드릴게요.I didn't have time, so I canceled the plan right away. I've never heard of the cancellation fee for a year, so please solve this part.I'm busy, so I hope you solve this problem.

I was charged on June 30 for Adobe Podcast, and I canceled the subscription, which stated that I would receive a refund. I would like to know the status of my refund or how long it will take to receive it.

I'm having persistent "We can't verify your subscription status" errors each day I launch Photoshop. This started happening about two weeks ago. Nothing on my computer has changed, no major upgrades or updates were done to it. I have an iMac M3 (2023) running macOS 15.5 with 24 GB RAM.   I've tried many things to solve this problem, including the following:  Confirmed my Mac's clock is being synched automaticallyFirewall turned off on my network Using Google's DNS for my WiFi service Not using any VPNs Used the CreativeCloudCleanerTool to remove CC and Photoshop apps fullyDeleted the Adobe cache files from ~/Library/Application Support/Adobe/OOBEDeleted all Adobe and CC entries from KeychainKilled any CC or Adobe processes still running in Activity MontiorRebooted my computer Re-installed CC and Photoshop and logged back into my CC account  Despite doing all this, every day when I start Photoshop (26.8.1) I get the above subscripti

Bonjour. Après plusieurs années d'abonement à PS (+Lightroom) au prix de 11,99€/mois, je viens de me rendre compte d'avoir à présent été prélevé de plus  18€. Quelle est donc la justification de cette augmentation sans aucune prévention préalable ?... Merc.

대학교 종강을 하게 되어 어도비 앱을 이용할 필요가 없어졌습니다.불행히도 아직 대학생이고 취소 수수료르를 낼 만큼 돈이 없습니다. 개강 후 다시 사용할 수 있도록 노력할것입니다.결제가 저번 주 일요일에 되어 결재 후 14일이 지나지 않아 수수료를 낼 필요가 없는 것 같다고 생각합니다.플랜 취소와 취소수수료 환불을 원합니다

I'm paying $89.99 a year and can't edit a pdf I created. Does this sound right?

Hi all, I don't know if this is the right place to bring this up, but if not, I apologize in advance for the inconvenience.On June 24, I started a one-week trial period and downloaded Acrobat. After about an hour, I realized it wasn't useful for me, so I uninstalled it and canceled the subscription. I even received an email titled “We're sorry to see you go.” Today, Adobe tried to charge my account for the subscription fee. Why? Can anyone help me figure out how to resolve this?Thanks

Good day, I am a student at the Technical University of Zvolen, and I was informed that if I log in to Adobe using my school email, I should be able to obtain a free license for Adobe products for educational purposes for one year. I was also told that I would need to follow the same process annually to renew it as a student for free. I would use it primarily for creating images for assignments and similar tasks. Therefore, I would like to ask if you could advise me on how to access this free license. Thank you for your response,Kyseľ My mail <email address removed>

Hi all,I just found out tonight that my longtime LR app account is signed in with an email I no longer use. I do have a backup email associated with it, and I'd like to swap the backup to be the primary. I only have the app. Can anyone assist? thank you!

I BOUGHT THE AE monthly subscription but never used it, now it wants me to pay TWO HUNDRED dollars to cancel my subcription, can anyone help me please i do not have the money to cancel my subscription let alone pay for it everymonth!!!!!!

I want to cancel my Adobe account subscription immediately. You are blocking my bank accounts and there is no immediate cancellation box!!

Todos los meses se me debita el servicio de la aplicacion de la tarjeta, pero este mes cuando ingrese a la aplicacion no tenia renovado el servicio. Pese a que se debito ya hace 15 dias

Hello, On de 23 of April 20205 I paid my annual subscription of Adobe and then cancelled it, so I received a refund on my credit card in June. I then changed plans to a smaller plan and paid for that. But now I see 4 charges that were made to my credit card in April and have a large debt on my credit card which I think should not be there. Could you please help me understand what these additional charges are that appear on my credit card and how to get rid of them? Will I also get a refund this month? Attached are my credit card statements with the charges.   [Edited by moderator: Please refrain from sharing your personal details here, as this is a public forum accessible to all.]

Dear Adobe Support Team,   I hope this message finds you well.   I am writing to report an issue with my Acrobat Reader Premium subscription. On May 21, 2025, at 17:27:28, I made a payment of ₦11,500 (Nigerian Naira) for the premium plan. This payment was deducted from my account following the end of the trial period, as I had subscribed for your free trial offer.   However, I was surprised to discover today that my account has been reverted to a free user, despite the successful deduction of the subscription fee.   I would appreciate it if you could kindly review this issue and restore my premium access or provide clarity on why this downgrade occurred. I am attaching any relevant payment confirmation details or screenshots to help with your investigation.   Account Email:  Date of Payment: May 21, 2025 Amount Paid: ₦11,500 Time of Payment: 17:27:28 Payment Method: Debit Card   Please let me know if you need any further information or documentation t

So I recently changed to a new workstation, which finally allowed me to be on par with the latest versions of AI, PS, etc, since my previous machine was no longer supporting new releases.Long story short, all these new built-in Generative AI features within Illustrator, for example, insisting that they will cost you 1 credit unless you have an unlimited plan its just outright disgusting.I dont resort much to Gen AI on Illustrator, but just knowing that paying for the full Adobe CC suite seems not to be enough to access certain features that are BUILT INTO the apps is a new low on a long history of lousy moves.Downright appaling, greedy and shameless atempt at money grabbing long time users.Shame on you.

I am so frustrated. Adobe has been deducting money from my credit card for a subscription I didn't sign up for. I need this to be cancelledWhy is it so difficult to get in contact with them? 

1년 구독 신청을 해서 매월 결제를 해왔는데더 이상 사용하고 싶지 않아서 남은 기간의 결제를 원하지 않아요. 

3월 18일부터 한달간 결제되는 26,400는 제가 직접 구매한거 맞지만4월 22일부터 시작된 39,600은 도대체 어디서 결제가 진행된걸까요?저는 4월초부터 이용을 전혀 안하고있습니다.어도비에 접속한 적도 없기 때문에 제가 구매한게 아닌데구독 취소하려니 수수료까지 내라고하네요.확인 부탁드립니다.확인 후 잘못 결제된거라면 4월 22일, 5월 19일, 6월 19일 그리고 결제 수수료까지모두 환불해주셨으면 합니다.   [Edited by moderator: Please refrain from sharing your personal details here, as this is a public forum accessible to all.]

It was canceled after applying for the experience in July 24.However, from July 24 to June 25, automatic payment has been in progress.I have not used Adobe services during this period. Also, the price is too expensive.I canceled the partial plan, so please refund it.And please refund the 12-month subscription fee paid in the meantime.ㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡ 24년 7월 체험 신청 후 해제 하였습니다.그런데 24년 7월부터 25년 6월 현재까지 계속 자동 결제가 진행되고 있었습니다.저는 이 기간동안 어도비 서비스를 이용한적이 없습니다. 해당 부분 플랜취소 하였으니 환불 해주세요.그리고 그동안 결제된 12개월치 구독료 환불해 주세요. 

Ciao buongiorno, a gennaio 2025 ho modificato il mio abbonamento per un piano meno costoso.pero mi son reso conto controllando gli estratti conti delle mie carte che state ritirando i soldi del vecchio e del nuovo abbonamento, praticamente sto pagando con 2 carte diverse 2 piani creative cloude: 1 da 68,13 euro e un altro da 15,86. vorrei risolvere questo problema. grazie 

Hi, my Creative Cloud subscription plan that I had started more than 10 years ago at 9.99€ per month has recently been increased to 15€ per month (this happened two months ago I believe) and since then, I no longer have the ability to download the monthly invoices on the Adobe.com website like I used to. The list in the history is totally empty, where I should at least find the two latest invoice with the new pricing.

    Hello Community,     At Adobe, we are constantly working to enhance the creative apps and tools you rely on every day. We want to empower you with more time to explore ideas and create, so we are focused on continually upgrading your apps’ performance, delivering innovations to your core workflows, and integrating generative AI-powered capabilities across Creative Cloud and through our new Firefly app.    Aligned with those improvements and ongoing innovation, today we are sharing updates to our Creative Cloud All Apps plan—including changes to its name, price, and benefits.    What does this mean for you?    If you're a Creative Cloud All Apps subscriber in North America, your plan will automatically upgrade to Creative Cloud Pro on June 17, 2025. For subscribers outside North America, this change will take effect on August 1, 2025.   Individual customers in Belarus, China, Russia, and South Korea are not currentl