Account, Payment, & Plan

Cancelei a assinatura, e mesmo assim foi cobrado no meu cartao, quero o estorno ou reembolso urgente! Nao vou pagar 124,90 em algo que nao utilizei ! Aguardo retorno! 

I can't see my plan details anywhere , It keep showing me this "unable to load" screenI'm currently using brave browser. It's showing the same in Chrome and edge browsersIs there any soultion for this??

In April I activated a 12 month photography plan 20GB code that I bought from Amazon in Black Friday sales last year. The code was accepted and on the Account Management plan the plan was displayed, but on Creative Cloud on my PC plus on Lightroom apps on PC, iOS, iPadOS, and even the web browser version don't show the subscription and show prompts to resubscribe. Some other parts of Adobe's website also showed me as a free user and contained prompts to resubscribe. I tried uninstalling and reinstalling everything including with Adobe customer service remote accessing my PC and clean reinstalling using CCCX, but it seems clear it's an accounts issue due to the errors on the website as well. My next subscription payment price, which wasn't for 12 months, also showed as only £6 which hasn't been the monthly cost for a long time (would've been great value if it actually worked). Three weeks ago Adobe promised to send a new redemption code which would solve the issue, but couldn'

I can't contact adobe, but they took money from my account, but I thought I removed my card and cancelled my subscription after the free trial. I can't access contact support because it says to go through my administration (being my uni), however, they aren't the ones paying for it!!! If anyone knows if there is a way to get my money back, please help, I don't use adobe generally, I used it for a free trial thing and haven't since, I don't have 20 pounds to lose on thissss T-T

I was having the same billing issue, was able to log in into my account an hr ago and now my account does not exist. They offered to refund me instead of reactivating my account, which I paid a month ago, so absolutely no reason to suspend my account. People answering the phone are not listening and talk over you repeting the same script which has nothing to do with what I requested. 

Hola, quiza la explicación o solución sea mas sencilla de lo que creo, pero preciso una respuesta. el día de ayer hice la suscripción a Creative cloud, creé mi mi cuenta de adobe, añadí una tarjeta, pagué y se me hizo el cargo, inmediatamente despues del pago se me indicó que podía hacer uso de Creative cloud y descargar aplicaiones, descargue el instalador de PS y LRc pero inmeditamente despues, en mi cuenta no me marcaba ninguna suscripción, como si nunca hubiera pagado la suscripción, hasta el momento siguie igual, intente comunicarme al telefono de soporte pero no recibí atencion ni respuesta. qué podría ser? noté que el cargo en mi app del banco ya se realizo pero tiene la leyenda, "movimiento en transito" será que este es el motivo? a alguien mas le llegó a pasar? es mi primera vez intentando suscribirme a Creative cloud.

Hey everyone,I’ve been dealing with a frustrating situation with Adobe and wanted to get some advice or thoughts from others who may have gone through something similar.A while after I signed up for Adobe Creative Cloud, I checked my subscription page and was surprised to see it said I had 215 days of free trial remaining. It even stated that I wouldn’t be charged until several months later. I also received an official email from Adobe confirming this — so naturally, I felt safe planning my learning around that timeline.But then, out of nowhere, I got charged — well before the trial was supposed to end.I reached out to Adobe support and was eventually escalated to a supervisor. After showing screenshots and the email, they admitted it was a technical glitch — that the 215-day trial was never meant to be there.They offered me two options:Cancel and get a refund, but I’d lose access to the apps immediately (which was a problem because I had just started an Adobe-based cour

  ฉันยกเลิกไปแล้วมีใบแจ้งหนี้มา 495.41 ฿ อันนี้คือจ่ายค่าใช่เกินระยะเวลาใช่ไหม แต่ทำไมถึงมีค่าหักบริการถึง 2563.75 ฿ ฉันไม่มีเงินพอที่จะจ่ายมันมากเกินไป

Hello,I have a subscription to In Design at $35.99 per month, which began in February 2025. However I'm getting charged twice per month i.e. $35.99 x 2. Can this be fixed please and a refund  issued for the extra 4 payments. Thanks,George

Plese Help me

Dear Adobe Support,I am writing to express my extreme dissatisfaction with the handling of my ongoing Creative Cloud subscription issue. Despite having an active, fully paid subscription, I have been unable to access the services due to a technical issue on your end. After numerous attempts to resolve this with your support team, I have now been advised to cancel my current subscription and purchase a new one, with a promise of a refund within 5–7 business days.This is unacceptable.I have already paid for a service that I cannot use, and this workaround only delays access further, while disrupting my workflow. More importantly, this delay has caused me to lose valuable time, face frustration, and even lose clients due to your service failure.I demand the following:Immediate adjustment of my current payment toward the new subscription without waiting for a refund.Compensation for the downtime and inconvenience caused.A serious escalation of this issue — I expect to be contacted by someo

Why can't I buy the photography plan in Namibia.?The website forces me to buy a creative cloud plan through a reseller?

恢复购买提示已在 PlayStore 通过不同的 Adobe ID 购买此次订阅, 但是只有一个 AdobeID, 因为直接使用谷歌账号登录的

Üyeliğimi iptal ettim ama kredi kartıma yansıdı ve çekimi yapıldı. Şimdi ise hem üyelik ücreti alındı hemde aboneliğim iptal oldu ve nereye ulaşıp bunu çözebilirim bilmiyorum. 

Bonjour, Je tombe aujourd'hui sur un mail m'indiquant que j'avais suscrit à un abonnement mensualisé il y a 14 jours avec période d'engagement annuel.... Bien évidement, lorsque j'ai pris la période d'essai Lightroom sur une offre spéciale, cela n'était pas du tout clairement mentionné. Ce qui était mentionné, c'était abonnement mensuel, a aucun moment je n'ai vu passer une noton d'abonnement annuel, hormis dans ce fichu Mail qui me dit d'annuler avant le 11/5. Devinez quoi... Aujourd'hui je tente d'annuler et ... PAF 80€ de frais de résiliation. Je n'ai pas du tout les moyens de moffrir adobe pour 1 an, je voulais savoir si je pouvais contacter quelqu'un afin de négocier quelque chose, parce que franchement ce sont des pratiques trompeuses qu'il faut dénoncer. Biensur, le 14e jour de l'abonnement tombe un dimanche.... Et je ne peux joindre personne a part cette IA qui tourne en boucle...Merci d'avance a ceux qui m'aideront, bon dimanche à tous! Rémi 

Hi, please excuse for my bad English. I'm not familiar with buying plans on Adobe or other apps. That's why I made a mistake on buying annual subscription with monthly payments, which cost me a huge amount of money to cancel the plans. I'm a student and living by my family money, I can't pay all the fees. Is there any chance I can get my money back? Please help me!!!

hello, can i asi for a refund for my subscription? i didnt want to pay another month, but the app didnt let me know about payment.

Guten Tag liebe Community, hatte jemand von euch schon mal das Problem gehabt, dass ihr zb. das Abo von Lightroom kaufen wolltet und ihr nach dem regestrieren, E-Mail bestätigen, verifizieren und den kauf mit Paypal einfach nichts passiert? Ich habe keine kaufbestätigung von Adobe bekommen und keine Nachricht von Paypal das Geld abgebucht wird in nächster Zeit. In der Creative Cloud wird unter Applikationen auch nicht angezeigt dass ich das Abo besitze. Ich habe das gestern und heute ausprobiert und nun ja, ich weiß nicht weiter. Vielleicht könnt ihr mir ja helfen

Hello.I have Photoshop's basic Photography 20GB plan. I originally bought it for use on my MacBook, but I do *not* have the MacBook anymore as I switched to a Windows laptop; can I install Photoshop on said laptop? If it helps, the MacBook is gone because I sold it which means Photoshop and all Creative Cloud-related things were unistalled and completely removed from it beforehand. Thank you so much and have a great Sunday.

Hi:  Any suggestions on how to cancel my free 7-day subscription to Adobe?  I went into my account, manage account, cancel subscription and a "can't download" "try again, etc." - Thanks.   

I want my credit card deleted under GDRP. I also want a DSARS. A DSAR stands for Data Subject Access Request. It's a request made by an individual (the data subject) to an organization, asking for information about the personal data the organization holds about them.Under regulations like the General Data Protection Regulation (GDPR) in the European Union, individuals have the right to access their personal data and understand how it is being processed. When a person submits a DSAR, the organization must provide:Confirmation that their data is being processed.A copy of the personal data that is held.Information about the processing (e.g., the purpose, recipients, and retention periods).The source of the data if it was not provided by the individual.Information about the rights of the individual, like the right to rectify or erase data.

When Login in ore opening the App on the Tablett, Illustrator is loading but Then ends again on the Abo Button. Sometimes i got luck and can log in but often the App just tells "you have got already an Abo" but then still Stays in the loding screen with the Abo Button. Long Story Short Illustrator does Not manage to confirm that i have got the license and also can Not leg me log in ist just turning in Circles

I was wondering is there any way I can cancel my subscription after the window? I only used adobe once and considering I'm still a kid I don't really have the money to pay for it. If you can do that then that would be amazing thank you.

Hello, I am trying to cancel my Adobe subscription on the website, but it shows "Plan cannot be managed" and only offers the "Change payment method" option. I want to cancel my subscription, but I cannot do it through the site. Could you please help me with this? Thank you.

I got an email from adobe that if I will cancel my plan before April 11, I will receive a full refund and avoid the fee. I canceled my plan on 10th and had to pay the 109,94 € fee, so I did it thinking that I will get the refound anyway. Unfortunately I got nothing. Also can't contact anyone, no email nothing. Can anyone help me with this or at least explain? Thanks