Account, Payment, & Plan

Question in title. I cancelled last year and now need invoice copies for accounting, however I'm unable to get them as my account page throws errors: "Could not fetch your invoice and billing history."How do I get to my invoices so I can download them?

I am trying to unsubscribe from Adobe Acrobot Pro, but it seems impossible. Can anyone help

TO GET MOST OF YOUR MONEY BACK(skip to then end) context: a month or two a go I wanted to use a ai generated picture for a project that I was working on I, so I went to multiple websites after i searched up FREE ai picture generator I eventualy landed on adobe    I saw the 0$/ month free trial clicked on the link and I chose the cheapest option which was 39 bucks a month which they use multiple colors and savings calculators to make you think that compared to the $80 option althogh in fine print it says annual. Anyways i bought my subscription and generated a photo which was pretty terrible(if i could curse i wwould i dont want this post to get removed) and i forgot about adobe untill today when i saw i was randomnly charged 79.99. I checked every email i remembered i had this account and after trying to cancel my subscribtion adobe hits you with a $400+ fee to top it off. I saw the free and jumped out of seat, I mean i never even used the <profanity removed> product i

Hace 3 meses que caducó mi plan y antes de que me cambiasen las condiciones de pago, decidí suspender el servicio. En el proceso en la web, me dió un error. Mosqueado por si acaso, además di orden al banco de no pasar mas recibos de Adobe. Desde entonces, me llegan correos de adobe solicitandome que actualice los datos de pagos de mi cuenta. He intentado varias veces la cancelación de los planes pero siempre me da error y la gestión telemática es nefasta. Nunca me atiende una persona, siempre el maldito asistente virtual.  Me parece increible la atención al cliente de Adobe sea tan pésima. Para contratar la suscripción bien que no me dieron ningún problema en ninguna hora, pero para darla de baja, no hay ni una sola persona al otro lado y curiosamente siempre da error en el proceso. DA VERGÜENZA.  

Hello.I found this page while search for the terms upgrade elements to photoshop on google.https://landing.adobe.com/en/na/products/creative-cloud/191127-elements-to-ccpp.html It says you can upgrade from elements to photography cc for 9.99USD.The page doesn't work though when you press on the button to go trough the upgrade path there is a 404 + 500 error with an API key missing. Nextjs doesn't seem happy.When I look at my account and go to my products I don't see any option to upgrade my license and when I want to pay it's the same, there is no upgrade just the full price of Photography CC.How can I upgrade my license ?

What is this "ask the community" garbage?  I've paid $53 a month for 8 years.  How do I email support? 

hello,I recently noticed that I was charged twice for my Adobe subscription. I checked my billing history, and it appears that two separate transactions were made for the same period. I did not authorize this, and I would like to request a refund for the extra charge.Could someone from Adobe support assist me in resolving this issue? I have my payment details and can provide any necessary information.Thank you in advance for your help!Best regards, 

I already have CC Enterprise Subscription but not getting Lightroom Mobile Premium.Click "Try Lightroom Premium" showing Something went wrong.

Cancelei assinatura que foi debitada no meu cartão sem consentimento. Quero o estorno do valor com urgência.

Can someone please tell me how can I cancel my subscription that was linked to an email address that was deleted? Meaning I can't log in to my Adobe account with that email anymore or use the "swap emails" option. Customer support chat is useless.

Damit der Preis für das Foto-Abo gleich bleibt, muss ich meine Zahlungsweise von monatlich auf jährlich umstellen. Das würde ich gerne tun, aber wie? Ich finden keine Möglichkeit dies auf der Adobe-Seite zu tun. Die Beschreibung in der E-Mail Ankündigung ist hier nicht wirklich hilfreich. Wer hat das schon geschafft und kann mir weiterhelfen? GrüßeThomas

Buongiorno, chiediamo di inviare per mail le Vostre fatture in riferimento al mese di agosto e settembre 2021

The trial period started on 6th March, 2025 and the paid period started on 14th March, 2025. But what happened was that the payment did not go through my bank account. I did not receive any message that the payment went through my bank account. But when I checked the subscription, I had already received the subscription. They had also sent an invoice stating that the payment has been made, but not a single rupee went through my bank account. So, what does this mean? I am not able to understand...

Hola, buenas noches.Cancele mi plan anual de Adobe creative cloud. Dijeron que me harían el reembolso completo del monto. He de destacar que ya pasaron los 5 días hábiles para el reembolso Pero este reembolso no se ha reflejado en mi cuenta bancaria, ya llame al banco y me dijeron que lo tenía que checar con ustedes.Estuve hablando con algunos agentes de adobe pero me dijeron que lo tenía que checar con el banco, igualmente lo volví a checar y me manda con ustedes 

Hello everyone I want to buy Premium to my friend but I don't know how Can I just use their email before the page that requires the payment?   Thanks

  

Hey everyone, I used to have like 2 accounst, dont remember any logins for it, but i made them because i really needed premiere pro and photoshop for work, started a 7 day all apps trial with my credit card and after the 7 day period ended, i just kind of forgot about it (never got billed for it, i'm guessing its because i have never had enough money in my account, so i couldnt use the apps), now I'm scared that if i get more money in my bank account, the subscription will renew and since I don't even remember the email to that account, I won't be able to cancel it. Is that possible?

Hi,I purchased a redeem code in January, and it expired in February because I didn’t enter a new code to extend it. Now that I need it again, I bought a new redeem code, but when I entered it, it didn’t activate. Instead, I received a message saying that my package has been suspended. Can you please help me understand why this happened and how I can fix it?

My first subscription is Pro 14 Days Trial, But I was surprised  when Adobe deducted payment for 1 month! So Why????? It Should be free 14 Days! Please explain that for me. Thanks

Firstoff, I don't do graphics stuff for a living.About a year ago, I had a short-term personal project to do and got deceptively signed up for a plan I thought was "month to month."---When I tried to cancel, I was told that it was an annual plan and that cancellation would still have me pay for the remaining months--- so I stayed the course.---The annual date is approching and today, as I'm cancelling, I see this offer for, "The next 60 days of Creative Cloud All Apps 100GB are on us." I'm an advocate of the consumer, so if I click on this, will I be LOCKED in for another year, but this time at the new inflated rate of $34.95??? Thanks for your help!

Need to be able to have 3 users logged in and using creative cloud apps at once. We are tired of having to log each other out every time we each need to use an app.

I cannot find the option to upgrade Cloud storage in Lightroom.  When I click on "manage account," i get a notice to go to Apple because I purchased the subscription there.  There is no option to upgrade storage.  Also, is there a way to upload only the RAW files from a Leica?  I save both Raw and JPEG -- or at least to be able to quickly identify which is the RAW file and which is JPEG once uploaded to Lightroom so I can delete the JPEGS?  So frustrating.

I constantly get a message saying that there is a billing problem with my Creative Cloud Abo 100 GB. Checked all the Adobe bills with my bank account – all have been debited from my account.My payments have always been debited from the same account for years and there have been no changes at all.Anyway, I updated the payment method as asked (same account as before, typed everything again) also activated and read the mandate notice and received confirmation that the updated billing information has been received.Still the error remains.Locked out of Creative Cloud, restarted the computer – did also not work – the error remains.It always pops up and asks me to update my billing informations when I start an app or during work with an app. Absolutely annoying.Reading through the Adobe community, it looks like I am not the only one with this problem, since there are other users reporting exactly the same problem. Please fix this.

I bought Creative Cloud All Apps 100gb on december 7, it is a one-year offer and my payment plan is 29.99$ every month. However, I am charged 32.42$ in december and I am charged twice in january, feb and march, one for 29.99$ and the other for 32.42$. Can you solve this problem please? 

Ho un abbonamento annuale con rinnovo mensile e, per annullare il mio contratto, devo pagare €152,44. Non c'è nessun modo per bloccare il mio abbonamento senza pagare il costo di annullamento?Grazie