Account, Payment, & Plan

I cancelled my subscription 1 day after i was charged, I never received an email confirming that i would be refunded. I know the policy is if the subscription was cancelled before 14 days into the billing cycle you will get a refund processed. I just wanted to make sure I will receive a refund.

Two months ago I did a free trial. I used it for one day and didn’t like it so I canceled the trial. One month later I was charged 20 dollars after never using the app. I saw I still had a subscription active after canceling it. So I canceled it and never got my money back. Today a month later I was charged another 20 dollars I have zero subscriptions active. I’ve checked. Yes I’ll renew my card but they’ve taken over 40 dollars from me after never using the app

Guys, there isn't a dedicated Behance topic, so I'll post this here.My Behance profile has somehow been made private — all of my projects are private, and my profile no longer appears in search results.I've already submitted support tickets to Behance, but nothing happens and I haven't received any response.All of my privacy settings are set to public.Could someone please help me? I'm losing potential clients because I can't properly showcase my portfolio. I'm also a Behance Pro member, which makes the situation even more frustrating.Any advice would be greatly appreciated. 

I want an explanation on my account. This needs to be fixed. I pay with my Amex for this very reason and I don’t have to ask you for a refund but just tell Amex that you are not providing me services and still charged me a payment. They will reverse it. I have tried to contact customer service and that is a horrible experience. I want to know and understand what happened to my account for you to remove my access but still charge me a full price for it?????Mike Knoblochmknobloch038@gmail.com 

There is a weird email on my account and i can’t chane it what shall i do 

I want to change my normal account to a teacher account. Should I first cancel that account and next create a new one?

Realice la activación de la prueba gratuita, lo cancele antes de la fecha que generaba el cobro y me llego el correo de confirmación de que se había cancelado la suscripción gratuita, sin embargo ahora mismo están intentando hacer el cobro de la suscripción cuando ya se había cancelado (no se ha hecho el cobro efectivo porque tengo la tarjeta en 0), pero tampoco puedo administrar el plan por el supuesto problema con el pago. Necesito que me ayuden con esto.   

I had a monthly renewal charge occur on my adobe acrobat subscription one day prior to the automatic renewal date.  The renewal date was supposed to be on the 12th and the renewal charge occurred on my credit card at approximately 6:00 pm on the 11th, which was just 30 minutes prior to me going onto my phone to cancel the renewal. I am requesting a refund because this transaction was not a fair process as it contradicts the official date of the renewal date and I was not even given the chance I should have been permitted to cancel it one day prior to the official renewal date. I should be given a refund as I have had this subscription for 2 months and no longer needed it.  Please help with the refund. I can provide a renewal transaction receipt that was emailed to me on the 11th showing a charge of $9.99 at 6:01pm on the 11th (one day prior to the official subscription renewal date). 

  Hola! Tengo un problema. Había solicitado la prueba gratuita y la cancelé antes de los 14 días. Me metí el otro día a Adobe y resulta que me están cobrando una "multa" bastante alta (y fuera de mi bolsillo por ser estudiante) por "no haber cancelado la prueba gratuita" siendo que si lo hice. Intentaron cobrarme a través de mi tarjeta (que se encuentra en costo $0) y no lograron sacarme dinero y aún así la página habla de que ya cancelé mi suscripción y debo pagar la multa para YA NO TENER ninguna cuenta de Adobe.  Intenté comunicarme durante días con un agente y la IA me dice que no hay ninguno disponible. Necesito ayuda urgente por favor sobre qué hacer. Es una multa que sale de mi bolsillo totalmente y yo SI había cancelado la prueba gratuita dentro de los días que debía. 

Sempre faturaram minha assinatura no dia 8 de cada mês. Esse mês de abril não renovaram, eu não consigo acessar meus apps, porquê pedem pra eu assinar outros serviços sendo que já assino o Creative Cloud todos os Apps.  Quando tento Cancelar o plano diz que eu já paguei pelos dias sendo que nem no meu cartão foi cobrado.Gostaria de entender o que está acontecendo, pois preciso trabalhar e dependo de algumas ferramentas. PRECISO PAGAR MINHA ASSINATURA, MAS NÃO CONSIGO! Que loucura. 

в мене списали гроші с карти і я не хочу робити відео чи генерувати фото, я хочу щоб мені повернули кошти за підписку 

Here is my payment receipt no. since 24 hours now, but adobe keeps asking me to subscribeAE05700503402CUS

Hello, I have been charged twice now in February and May for 29.99 each. I have not used the service. I thought I cancelled my subscription immediately after the trial, but it did not cancel. I am requesting a refund, immediately. I have just cancelled my account today. Please refund me. 

I do not remember having purchased this product. I just reviewed my backing information. I was charged for a product I never even use. I only noticed because you sent me an email saying I missed a payment. This is crazy. I am seeking a refund for this “Subscription” I didnt even use. I dont even think I ordered it. Your subscription There's an issue with your payment details for: Payment method Visa ending in 8645 Due on 06/28/2026 PRODUCT   SUBTOTAL Creative Cloud Pro Paid Upfront   US$779.88/yr Subtotal:US$779.88/yr Tax/VAT: US$0.00/yr DUE: US$779.88/yr

Unfortunately, I forgot to cancel the trial before it ended. After the trial expired, Adobe tried to charge my account, but the payment did not go through because there were not enough funds.I was unaware that a charge would be made automatically after the free trial ended. Right now, I've been charged some money that matter so much to me.I also haven’t used any Adobe products or services since the free trial ended. Could you please help me cancel this plan and make sure a refund is made to my account?I understand there might be a cancellation fee for annual plans, but I would really like to avoid that if possible also. I also understand there is a 14-day refund policy, so if the payment has already gone through, I would appreciate your help in getting a refund.

Hello, I’m LJ. I’d like a refund i’m not even using this acc now and i checked the the plan and it is connected here in this acc. i’m not even using this since then. And the worst part is the payment was from my tuition exactly tmr. I badly need it because idk where to get the money anymore. Thank you so much in advance.

At 9:54 AM on August 1, 2025, while I was asleep, my salary was deposited, and by 10:16 AM, the Adobe subscription fee was automatically charged. I did not intend to continue using the service after the trial period. When I attempted to cancel and request a refund, I received a warning stating that I would need to pay an early termination fee. I kindly request assistance in canceling my subscription and receiving a refund for this charge.  

Bonjour,Je souhaiterais savoir s’il existe une formule mensuelle sans engagement pour Lightroom ? Quel est le tarif et où se trouve l’offre ?Car je ne me sers pas d’Adobe toute l’année, donc la formule mensuelle avec engagement de 12 mois ne me convient pas...Merci.

My account was automatically charged for the monthly subscription today, bu I cancelled it today as well. It mentioned that the refund would be processed after 5 days. Will the amount be automatically credited back to my account, or do I still need to submit a refund request via email?

I would like to request a refund on my subscription, i got charged $21.76 and $108.82 on may 27

어도비 결제한 적이 7월 빼고 없고 그 이후로 플랜 취소 했습니다. 근데 오늘 갑자기 돈이 나갔으며 취소 후 수수료 발생은 너무 당황스럽네요 저는 결제를 한 적도 없는데 돈이 나가니 황당하며 어도비 자체를 그 사이에 사용하지도 않았습니다. 환불 절차까지 복잡하고 힘드네요 빠른 답 부탁드립니다.

My free trial ended and I didnt notice it in time but adobe today charged my account. How do I ask for a refund and cancellation of my Adobe pro subscription.

I did not authorize Google Adobe Acrobat to take $76.43 out of my venmo account I had canceled a long time ago and I don't know why all the sudden they're taking out the money and I need it back soon not 7 to 10 days you can take it out right away you can put it back right away

Abo

I applied for the 7 day trial, and then decided i didnt want it so i cancelled it. Will i still get billed from my card after the free period ends even if i cancelled it or no?