Account, Payment, & Plan

Estou farta de tentar falar com alguem pelo chat e a única resposta que recebo é "Estamos ansiosos por ajuda-lo durante o horario de funcionamento", são 10h30, gostaria de saber qual é o vosso horário, uma vez que o vosso chat inteligente não o sabe indicar.Eu estava no plano de teste e foi-me renovado o plano de surpresa. Já o cancelei, não pretendo continuar a utilizar, até porque não o uso com tanta frequencia como pensei usar. Quero solicitar o reembolso o mais rápido possível.

Dear Adobe,My name is Naomy Gonzalez, a junior at Louisiana State University (LSU). I purchased an Adobe subscription during my sophomore year for a class (mass communication class) but after that class, I forgot to cancel it. I also recently learned that LSU now provides Adobe products for free/discount, which wasn’t the case when I subscribed.The subscription has cost me around $728, which is a significant expense. I’m kindly asking if I can receive a refund for the unused months or a partial discount.Thank you for your time and consideration. Please let me know if you need any additional details.

I was just going through my PayPal for another reason, and realized that Adobe has somehow reactivated my old account, closed in 2017 when I got a full time design job, since November of last year at €59.49/month. The website is an endless loop with no results in regards to contacting customer service. I've canceled on PayPal side as this is an unbelievable situation and I need to put a stop to it and get refunded! Since I have no active account, the website tells me I have no active account, so I can't cancel it on Adobe side obviously. Absurdities. There's no chat popup for me, i've disabled all ad blockers and enabled cookies. I can't contact anybody in any way. Please advise. Thank you for anybody's time and energy. 

Boa tarde,Como faço para solicitar o reembolso do valor de 26,86eur que foi debitado da minha conta? Obrigada.

i want to get a contact number and Turkish service05423653974

Hi, Just bought upgrade license for Lighroom 6. However, when i've selected pay by paypal, i got error message, that this transaction cannot be processed. However when i log in to paypal.com account, i can see, that the amount was sent do adobe.com and it's waiting for them (or you - adobe) to be processed. I can see following:Your payment method will be charged when Adobe Systems Ireland LTD completes your order. However i'm bit confused by the adobe.com web. No email notification. Basically i have no idea, if something went wrong or it's just "standart" payment @adobe. So anybody from adobe, pls have a look on this paypal transaction IDO-8H389893KL513963L.Btw: some kind of email communication, would be nice as well. When i've tried the phone numbers, there is no country code prefix. So basically from CZ i'm trying to call non-existent number -> so i have no idea, how i can reach your telephone. Maybe time to update your web a bit? Very confusing....

My primary email is my old school email. I want to change it to my real email. Every time I look up how, it says hit the change button next to the email. I can't find it. All the other things have a change or add button but not the primary email. How do I fix it?

Hallo meine Frage wäre...ich hatte davor ein Foto Abo in der testphase.Ich habe alles gelöscht gekündigt usw.Ich habe mich dann für ein Prepair Foto Abo entschieden.habe alles eingegeben wie gefordert mit einemn ProduktKey.es hat alles funktioniert....Wo kann man sehen oder kann man wo sehen das es eine Prepaid version ist?Ich kann niergends was finden. es würde mich nur interessieren. Nicht das ich parallel eine Rechnung bekomme weil vieleicht mit der kündigung der testphase was schiefgelaufen ist. danke

I WANT TO TAKE ADOBE PHOTOSHOP SUBSCRIPTION, BUT I DONT HAVE VISA OR MASTER CARD, IS THERE ANY ALTERNATE METHOD OF PAYING?? I AM FROM INDIA

I use Photoshop, In Design and Adobe Pro Only.I started my Adobe experience ar $29.99/Mo and after a year it jumped to $59.99/Mo.I apparently have cloud and several other softwares (that I don't use)I have carefully read through all of the EULAS and can find nothing about ever owning this software outright.So hypothetically, after paying this amount for 3 years, I will have paid $2159.00But I can never own the software and will never be free of that monthly fee.I am on Soc Sec. and it is painful to shell out this much. Of course I am 70yrs so it may not be an issue for that much longer.I love Photoshop and use it daily.I don't know what other options I have.Apparently You can't buy stand alone software anymore.Whose Idea was this and why?ThanksLauren

Buena tarde, vo a realizar el pago  me dice cógido postal no valido. Que debo hacer?

Hi There I got this email and I believe it's a scam as I look at my account and there's no issues with my payment. These thieves are getting very good.   

How is Adobe justifying raising student pricing by $15.00 starting March 1st when nothing new was added to my plan? Goodbye Adobe, Hello open source!

Guten Tag, ich möchte mein 3 Jahres Abo von PSE 2025 kündigen, vor ein paar Tagen erst bezahlt.Danke - MfG - Ferny 

Tenía suscripción prepagada de un año, pero ya no la quiero y me aparece error en Administración de Plan, aun estoy en tiempo de cancelación. Pero como no paso mi tarjeta dice que esta con problemas de facturación

Hello,I once had an active subscription connected to my school e-mail to verify myself as a student. I cancelled that subscription. I have several times logged into that account to double check that I have no active subscriptions. Everytime I checked on "Orders and invoices" it says that it can't find any orders associated with my account. On "activated devices" it says I have no active devices. I can't find where my card info is stored.  And I can't get access to the Adobe Support. So I have no way besides this to contact someone about me being wrongly billed by Adobe.

해지하려고 결제관리창에서 플랜 지웠고통장에서 위약금인지 얼마 빠져나가길래그러려니 하고 놔두고살았는데왜 자꾸 결제하겠다고 메일날아오는지 모르겠네요.정상해지 바랍니다.

I want to ask, if I have subscribed for 1 year in my home country, then I have only used it for 1 month and I will move to another country for a very long time, can I still use my Adobe account?, or do I have to buy another subscription when I'm in a different country?

Adobe subscription has automatically deducted fees, but I no longer need the service. Apply for a refund. Thank you.Order number: AE02275001046CTR4

I have received my renewal for £161.76, but if I bought Acrobat Standard as new the cost would be 157.68.Please explain this difference and why I am being charged the extra amount.

EVERY MONTH i PAY $ 19.99 AND i AM NOT USING IT, HOW i AM GONNA CANCEL , EVEN COULDN'T  FIND MY MEMBERSHIP THANK YOU

لقد اشتركت بالتجربة مجانية وكانت جيدة الى حد ما ، ثم نسيت ان اقوم بإلغاءها ، وتم سحب مبلغ الإشتراك من بطاقتي الإئتمانية ومن ثم حاولت ان الغي الإشتراك ولم يتم ، حاليًا تصلني رسائل سحب ولم اسددها لأنني لم اعد استخدم البرنامج ، كانت المرة الاخيرة عندما كانت تجربة مجانية ، اريد حل للمشكلة  

I have had Adobe Creative Cloud for a while now, but I just started college and want to change my account to a student account. Every time I try to do that in the manage accounts section it tells me I already have the apps and re-prompts me to look at the other plan options.

I need help!I thought I was paying off on my original account I have in adobe (as i missed a payment), and found out that I have got 2 accounts and never paid my original. I did the click the link in my email and thought it was fine as I had missed a payment before and decided to pay, but now I got a notification saying I didnt pay my account? Can I get this sorted out as I don't have a lot of money on me and need help?Thanks, Emma

I've been charged monthly for Adobe services and no longer have access to the email account associated with the account to be able to cancel the subscription. Any advice on how to get this sorted as Adobes Help Service Center won't put me in touch with a real person.