Account, Payment, & Plan

Eu fiz uma compra de todos os apps da adobe creative cloud dia 20 de junho, mas percebi que não usaria todos os apps e decidi cancelar dia 1 de julho me falaram quem em 4 a 10 dias uteis me reembolsariam, só que só emitiram o memorando de crédito e não me pagaram até hoje dia 09 de agosto. Falei com o banco falaram que é a empresa que tem que pagar não tem a ver com eles peço que me respondam já passou 1 mes e não devolveram meu dinheiro. 

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My formel account was made to my school email. which is not in use anymore.Still payments are running from my debit card. How can I stop these payments?

 Dear Adobe  Community Support ,I hope this message finds you well. I am requesting immediate assistance with an issue regarding my Adobe subscription.I recently noticed an unauthorized charge on my Visa card for a subscription period that I do not require. I had intended to cancel my subscription but, unfortunately, missed the renewal date.I have attempted to contact Adobe support via email at tcssup@adobe.com(4 days ago) and customerservice@adobe.com (8 days ago)but have not received a response.Could you please guide me on how I can directly contact the department responsible for addressing this issue? I would appreciate any assistance or direction you can provide.Thank you for your prompt attention to this matter.

Nhờ hệ thống huỷ dùm tài khoảng của tôi, do tôi không tự huỷ được

Do we need a subscription for adobe acrobat pro if we have adobe creative cloud all apps?I don't want double subsriptions if i don't have to.

Hello ! How can I have a reimbursement for my plan ? In the past I have start a trial but I didn't use the programs at all.You can check it. 1 minute probably. Today my card was debited €92 I really want to cancel that plan. 🙏

Ho sottoscritto un'iscrizione mensile. Mi hanno dato il mese  gratis ma ho disdetto l'abbonamento prima della fine della settimana. Perché mi sono stati addebitati 26 euro? 

Bonjour ça me dit que je ne suis pas abonné alors que je reçois des avis de paiement. 

I had opted for free trial for 1 month. But then why was 349 deducted ?

So today, I bought the Lightroom subscription at 12.99$, and I wanted the Classic instead. So I changed plans, but I got charged another 12.99$ even though the two plans are the same price. Will I get a refund or do I need to contact support?

So I was informed my Adobe subscription would automatically renew on or near August 7, 2024.  I made a calendar invite to wake up early on August 7 to cancel.  I woke up at 6:30 and went online to cancel my monthly subscription.  I saw my bank account was automatically charged a monthly fee by Adobe before 6am PST.  I went online to see what my recourse was.  I went to cancel my account on my account page only to find that I would be charged a fee.  I spent another 20 minutes trying to find a workaround with no luck.  If anyone from Adobe reads this message,  I would be happy to get some guidance.  I am angry and feel deceived.  I am not sure if accurate but heard a class action lawsuit is either already proceeding or in the works for Adobe using this hard to cancel tactic.  Again, I would love to hear from anyone from Adobe.  Thank you 

Buenas tardes, tengo una cuenta pagada pero no recuerdo el usuario ni la contraseña para entrar, solo tengo el dato bancario. que puedo hacer?

Noob here, be gentle. If I've misposted to this forum - please direct me to the appropriate set of ears... I represent a 501c3 and will be using TechSoup to procure our Adobe Creative Cloud Solution.I'm old school (Lets hear it for those IBM XT/AT Desktops) and am having difficulty understanding the difference between the Individual and Education Solutions enrollments offered. (Monthly fee / Not a boxed product)We will have multiple people using the product and wasn't sure if the Education version is like a "site license" (in my terms) where we are permitted to have several intances running with the single purchase or I'll need to buy/enroll for each person anyway under the Education offer.The Individual is considerable cheaper and I assume no difference in the product, so not sure why I would go the way of the Education if I'm gonna have to pay/enroll per user anyway. Thanks for your assitance!

I no longer have access to an Adobe subscription from my previous organisation. I've uninstalled and reinstalled all of the Adobe programs, however when I open Adobe Acrobat Reader, it still prompts me to log into my old organisational account using their login portal instead of the usual Adobe account login portal - "Your organization requires that you verify your identity to continue". If I close this pop up, it will just close the program completely, even though this program is free to use without an account. How do I get reset it back to the normal Adobe sign in portal or remove this organisational sign in popup altogether?

I'm trying to cancel a subscription that I keep getting charged for, however the email address used for the account is no longer active and I can't log in to reset the password as it has been suspended. I cannot contact adobe help centre as my active subscription is used under a different email. 

I have purchased the student creative cloud as my school instructor told us to. When I try to download the apps it says it comes with it keeps wanting me to buy them instead of installing them. I don't understand why this is happening and I need to do school work.

Hi there, I can't update my payment and this message appeared to me A transaction can fail for a variety of reasons. Double-check and make sure your payment information is entered correctly. If this issue persists, you may need to use a different payment method or contact your bank.   [Mod: Moved to the Account, Payment & Plan forum]  

In my case, I canceled my trial, and then I got a refund.  But I checked my bank account, and nothing has been returned to my bank account. Question:  How long will the refund last? 

Real problem between Apple and Adobe and PC in her having the fact that I've got two different kinds of operators as well I've got a MacBook and iPhone and android and the PC and then I have a real hard time getting them to understand I have to pay once, but they seem to think I have to pay for everything again and again and again if I did be charged me under three different email addresses now where I went where I've tried trying to try to get it sorted and change email addresses and stuff I've been with them like seven years. I've been taking more money out my bank and they owe me money, but you are lovely community. I love you very much and your artwork is amazing. I love light room light room is fantastic with glass of wine. 

Eu costumava pagar R$69,00 por mês em meu plano, no mês de julho foi cobrado R$165,00 não recebi nenhuma notificação do reajuste do valor, simplesmente foi cobrado do meu cartão. Gostaria de receber o reembolso e efetuar o cancelamento da minha assinatura.

Last year, an Adobe employee emailed us and asked if we wanted to try Adobe Stock free for one year. Saying YES was the worst thing ever. Now I can't get off the Pro Edition. I've called Adobe multiple times. Spent over an hour on the phone each time, being transferred to different people. Everyone has something different to say (The price is $x. No, the price is $y. You have to cancel and lose all your data. No, you will not lose your data.). I'm on my 7th rep already. Adobe customer service is the absolute worst!

That no matter what I do you guys won't cancel my subscription and stop trying to charge me. 

Please help me I wrongly subscribe on Adobe app. Now I want to cancel my subscription. But it shows I have to pay early termination fee. But I can't afford to pay this. Please cancel my subscription without fees.i request you to please help me. I am an international student. I don't have work. So please please cancel my subscription 

Hello do you find a resolution? It has been happening to me, and now I am paying two packages 😞