Account, Payment, & Plan

I have been trying to close my Adobe account for months. Whenever I attempt to delete my account, I receive a warning about a payment-related issue. Even after making a payment, I still encounter an error when trying to delete the account.

I had a 7-day free trial of Photoshop in my personal Adobe account, and am being given the option to extend it another week or cancel it. When I try to do either, be it in my laptop or phone web browsers, I get an error message that pops up in red and says, “an error occurred. Please try again”. So now I’m going to be charged for a year of Adobe against my will because it won’t let me cancel. I would’ve liked another week on my trial but it gives the same error for that too.  

This is ridiculous why is there no email to contact. I am trying to cancel a free trial but they have already tried to take money from an empty bank account so it won’t let me and they keep on trying so I can’t add more money into it otherwise they’ll take it.

Sorry but this is ridiculous why is there no email to contact. I’m trying to cancel my free trial but they’ve tried to take payment from an empty bank account so now it won’t let me and it keeps on trying so I can’t add any money into my account otherwise they’ll take it.

Dear Adobe Support Team,I attempted to cancel an unintentionally activated subscription about one month ago, around June 17, 2026. However, I was unexpectedly charged $6.99 today.I am unsure why the subscription remained active, as I did not use Adobe at all during the past month and had no intention of continuing to subscribe. As soon as I noticed the charge, I cancelled the subscription again immediately.Could you please confirm that my account is now completely free from all Adobe subscriptions and that no further charges will be made?I would also kindly request a refund of the $6.99 charge, as I did not use the service and did not intend to renew the subscription. I may have misunderstood some of the cancellation information due to my limited English, and I sincerely apologize for any confusion.Thank you very much for your understanding and assistance.Best regards,Linh Dan

Hi everyone,I am looking for advice on how to cancel my subscription when the system completely blocks my access.Recently, our company's graphic designer suddenly resigned, and I had to handle an urgent design task to solve an immediate problem. I signed up for a 7-day free trial of Photoshop just to fix that specific urgent work.Since my own computer's storage space was completely full, I couldn't even install the application on my machine. Instead, I had to log in and use Photoshop on another computer that already had the software installed. I used it for just that single day to finish the task, and I have never used the service or logged in anywhere again after that.Unfortunately, due to a heavy workload, I missed the cancellation deadline by just 1 day. Now, my account is locked/suspended with a red payment failure popup. When I click "Manage Plan," the popup blocks the entire screen, making it impossible for me to click "Cancel Plan" or "Change Plan" by myself.Has anyone experienc

I recently signed up for a Photoshop trial but couldn't install the app because my computer storage was full. Now the trial has ended, and my account is locked/suspended with a red billing error popup.I cannot click Cancel Plan or Change Planbecause the popup blocks everything. Also, the Live Chat icon is completely missing from my help page. Is there any way to contact Adobe support to cancel this plan and wave the unpaid fee when the system blocks all access?

Hello, good morning.I would like to know how I can download InDesign version 18.4, as it is compatible with my device and with my current and previous work.Thank you.

Ruego me ayudes con la cancelación de la suscripción, ya que no es lo que busco y no lo usaré .Ruego me hagan la devolución pertinente, ya que me han retenido 8.12€.Saludos y gracias  Giovanny Leveri 666469723

Col la Key: <Removed by Moderator> di 'ADOBE ACROBAT PRO DC 2022', licenza acquistata il 03/02/2025, con regolare fattura, vengo informato da Adobe che la licenza non sarà più valida fra alcuni giorni. Sapete dirmi il motivo? grazie

En mayo tomé una suscripción GRATUITA, y la suspendí antes de los 30 días que termine; sin embargo, en junio, julio, recibo constantes mensajes que tengo valores pendientes, que la cuenta va a suspenderse por falta de pago. Y no sé a quién dirigirme diciendo que NO tengo ninguna suscripción.   Por favor ayuda urgente, porque me preocupa que se vayan a acumular valores o me preocupa tener dinero en la cuenta y que me debiten por valores por una suscripción que fue cancelada oportunamente.  AYUDA

J'ai acheter la version d'essai d'Adobe Podcast et je peux resilier à tout moment sauf que depuis 1 semaine bientôt mon compte ne charge pas, la rubrique "formule" ne charge pas. De ce fait, je me retrouve bloqué avec un paiement qui va bientôt avoir lieu alors que je veux procéder à sa rélisiation.. Quelqu'un peut-il m'aider svp ?

Me pasó lo mismo, cancelé mi suscripción y por suerte no tenía dinero en la cuenta porque estos ladrones me estan cobrando algo que ya cancelé, ya realicé comprobación, tengo un mail que dice que la cancelación fue correcta, no me deja acceder a cambiar plan o a cancelar, pésimo servicio <Removed by Moderator due to containing personal information>

My 1TB storage is full, where/how can I buy/increase it? Thanks 

HolaComo he visto en otros posteos, tengo problemas al intentar suscribirme al pack "Creative Cloud Todas las aplicaciones 100 GB" anual, pago mensual. He intentado pagar con dos diferentes tarjetas de crédito y tres diferentes tarjetas de débito (inclusive con tarjeta mastercard de MercadoPago, tal como a algunos usuarios les ha funcionado. Inclusive he intentado pagar con una tarjeta registrada en otro país.He contactado a soporte teniendo éxito de hablar con un agente solo en una oportunidad, y todao los intentos posteriores el sistema de contacto indica que los agentes están inactivos aún intentado recibir soporte en horario comercial.Alguien ha tenido el mismo problema y ha podido pagar de alguna otra forma o ha podido efectivamente obtener respuesta por parte del soporte de Adobe?Gracias desde ya!

It just keeps rolling and I’m stuck at this stage. I’ve tried different browsers and system. And no, it’s not my network issue

契約期間が切れてしまい、自動で支払いが行われました。解約したときに「返金されます」と表示されましたが、まだ返金されていません。 返金されるまで、通常何日くらいかかりますか。自動支払いが行われた日：７月１５日解約した日：７月１７日 請求情報：ご請求番号 3519484504 発行日 2026年 7月15日支払い条件 PayPayご注文番号 7269859882お客様 1321452026注文書 AD04850710876CJP通貨 円。

Hello, I would like to request a refund for my Adobe subscriptions. I noticed that I was charged for two subscriptions: one charge for $19.99 and another charge for around $5. I did not intend to continue these subscriptions and would like to cancel them and receive a refund for the charges.Could you please help me with this request? Thank you.

I purchased a one-off lifetime subscription to Adobe Acrobat Pro DC in 2016 and it allows me to put the program on 4 separate devices. When I log in to my Adobe account, I cannot see my product there in order to change the devices I have instaled the program on and when I called Adobe they say they do not support my product any more. I have installed the product on an old laptop that I no longer have, so I cannot physically uninstall it on that device. I want to puit in on my new laptop but when I try, I am told that the program is already on 4 separate devices. How can I now alter the device list for my product and free up 1 device so I can install it on my new laptop?? 

I was charged for $29.99 and $6.99 but I was told only $6.99 would be refunded. Please help me get $29.99 refunded too

Why is Adobe charging me $19.99 when my plan is $10.99? This has happened before, so I've cancelled.

i used the free trial for a day then cancelled it the minute i was done. i got the confermation email and still got charged. what the hell?

우선 어도비 프리미어 프로 질문에 이러한 질문을 올려 매우 죄송하다 하지만 너무나 나에겐 중요한 사안이라서 질문을 드리고 싶다 26,400원이 한달에 한 번 결제가 된다 나는 매달 10일마다 자동 결제가 되는데 자동 결제가 된것을 보고 이 플랜을 취소해야겠다는 생각이 들어 플랜을 곧바로 취소했는데 돈을 환불 받지 못했고 오히려 직불로 26,400원이 추가로 결제가 되었다. 나에게는 너무 소중한 돈인데 두 번이나 결제가 되어버렸다 이것을 환불 받고싶다 부탁합니다  

I cancelled my subscription before the free trial ended but was still charged.I would like to be refunded please.