Account, Payment, & Plan

In September, I accepted Adobe's offer of two free months.On December 6th, when the offer expired, I was supposed to purchase the annual prepaid photography plan for €144.However, this morning (November 5, 2025), Adobe notified me via email that my account had been suspended for non-payment?!I contacted an agent via chat with the intention of suspending this payment request because November was still free.Instead, they offered to resolve the issue by immediately paying for the annual prepaid plan with an additional free month.I declined because I couldn't afford that this month, intending to proceed in December.Now, however, I no longer have offers for photography plans at €144 per year, but at much higher prices.What happened?Is there a way to resolve this?I've been using Adobe software since 2011 and don't want to abandon the suite now.

I signed up for a free trial of Adobe Creative Cloud for my company and entered my credit card information, but the page froze during the process. Since then, I’ve been prompted to confirm my email via a code — however, I’ve never received the confirmation email.I’ve checked my spam folder and tried resending the code multiple times, but I still can’t access my account. When I attempt to create a new account using the same email address, I receive an error stating that an account already exists.I’m concerned that since I entered my credit card details, I may be charged for the full subscription despite not being able to log in and cancel. Obviously, I would like to cancel the subscription if I cannot access the account.I’m currently reaching out from my private email address, as I cannot access the company account.Thank you for your help — I’d appreciate urgent assistance in resolving this.Best regards, Christian

When I log into/ sign into Creative Cloud, it shows all the apps are locked? Never happened before in at 5+ years. I have a pristine Adobe relationship/account. On an apple OS 26.1 My plan page, etc. is blank with the data also. Logged in. Logged out. Re-started, etc. What's going on? Thank you?

Hola.Quiero cambiar el código postal que aparece en mis facturas pero no sé cómo hacerlo.¿Alguien me puede ayuda?

Hi!I currently have the photography plan 20 gb. I would like to change this plan into lightroom for mobile/ipad 100 gb (premium paid version). I dont get the option to do this, lightroom for mobile does not come up as an option. How can I change the plan? Will I loose any data/pictures in the cloud or elswhere changing from photography plan to lightroom for mobile? Best regards!

hello!I purchased an annual premium subscription in the lightroom app for my phone, which unfortunately stopped working.I checked on the official website, he sees the subscription. and she's active. in the lightroom app, I tried to restore past purchases and he doesn't see them. the iphone phone. logging out of my account and restarting my phone didn't help. Please help me solve this issue! I can't work in the program, I'm a photographer, I really need it!Thank you in advance for your help!!!    

Hey i already unsubscribe before the deadline in the last month but still didn't get refund and also you deduct money this month please refund my amount.

I am unable to access Plans for the last 3 days (since 2/11/2025). The home page is just 2 spinning discs but pretty much everything else is working on my account page. No Plans access from any direction. I wish to cancel my plan since the 50% increase to the monthly payment. Is there an email address for adobe or a telephone contact as I can't seem to find either.Denis.

Hi,I wanted to start a free trial with my current email. Instead of logging in with my google account I typed in my email. Unfortunately, I mis-typed it with one wrong letter. And the result? A new 7 day free trial account is created with MY CARD details!As a software engineer to me this is outrageous! How on earth a big company like Adobe does not have a security check before activating an account! Before password creation! It's unbelievable! Was this done on purpose to rip people off as I can see some other users who were charged like this and they couldn't even access to real customer service agents!Does anyone know how to contact to a real agent as their customer service AI bot tells me I do not have an active account(not counting my free trial, very sweet Adobe!), so I am not allowed to access to their real agent?Please do let me know if there is anything I can try. I do not wish to cancel my card just because of this!

I took out a free one week trial of Adobe and cancelled before that week expired on 29th October 2025, but today i have received a charge of £29.96, please can anyone assist?

I wanted to restore my purchases from my new email account, but I subscribed to my old email account instead. 

I thought that the Creative Cloud 20gb plan had been withdrawn for new subscribers? However Amazon appear to be selling 12 month subscriptions for arounf £100 here in the UK. It states they are only for new subscribers, but then says  existing subscribers must first complete current membership term before linking new subscription term. Are these fake? It doesn't seem worth the hassle for the cost saving.thx

I have two accounts. My employer paid for an account in early October. A couple of weeks later an auto renewal happened with my personal account that is no longer needed. I would like a reimbursement please. I have had no success in reaching someone to address this situation.  

Unable to upgrade the installed free copy. Selecting the upgrade--error message generated, try later. Unable to resolve. a previous install and the upgrade subscription on Aug 21 worked for a couple of days. But, after the version 6.1.1 upgrade photoshop could not initialize-crashed every time. After a version 6.2.2 upgrade photoshop, the app worked-issue resolved. However, unable to upgrade to purchase version. i suspect I may need an uninstall tool to remove all photoshop files on my iPad iOS system and do a fresh install.  help appreciated. Thank youAnn  

I am having the same problem - and it is November 4, 2025.  Not due to the Amazon Web Service outtage.  So this is perhaps more of an issue......

I’ve been using Adobe products for over 10 years and have always valued their quality and creativity tools.But this experience was deeply disappointing.I paid for an Adobe subscription but couldn’t use it because my account was Russian, even though I live and pay in the EU now. When they refunded me, they called it a “Goodwill Gesture.”Imagine paying for something you can’t use and being told the refund is an act of kindness. 

i just wanna get rid of my account im done with this i just wanted for my billing info to be off the site after im done using it but i cant because they keep charging me then when i want to talk to support i just get an stupid AI that had to be programed by a men with down syndrome if your on the fritz of paying for this DONT they wont delete your personal info 

Hi ,i tried the 7 day free trail, but forgot to cancel the subscription after 7 days, now when i am trying to change/cancel my subscription it just showing (You'll be able to manage this plan shortly) since last 2 days, infact invoice is also showing that i have been charged on 2nd Nov with PDF but no Debit from my card yet! please help me ASAP!  I have tried every other way (clear browsing history, different browser etc) nothing worked!please help! and resolve this problem i want to CANCEL my subscripstion!!

Hello Adobe Support,I have an issue with the pricing of my Creative Cloud PRO plan.My plan reverted to the full standard price shortly before I could submit my academic verification documents.Status: My eligibility is now successfully verified (I am a certified Teacher/Educator).Problem: The subscription price remains at the full standard rate instead of the confirmed discounted academic rate.Could the Adobe Team please look into my account and adjust the billing to the correct educator/teacher discounted price? I also request a credit/refund for any overcharged amounts.Thank you for your prompt assistance!

Hello Adobe Support Team,I am a student from India, and I have been trying for the past three years to purchase Adobe Premiere Pro. Unfortunately, my debit card does not work for international transactions, and I do not have access to an international credit card. I also tried using virtual cards, but none of them worked.Could you please guide me on how I can purchase or subscribe to Adobe Premiere Pro (or the Teams/Enterprise version) using any alternative payment options available in India?Thank you for your time and understanding.

I can't upgrade / buy credits. This problem happens from the pop-up within Photoshop and directly through the Firefly website. The popup account list is empty and the website throws a 500 Internal Server Error. Thanks D

Hello, I subscribed to Adobe Premiere Pro (Creative Cloud Pro) in April for one month, but I did not realize it was set to auto-renew as an annual plan.Since May, the subscription has been renewed automatically and charged every month, but I have not used the service at all after April.I just found out about the ongoing charges and also saw that I would be charged an early cancellation fee of £64.94 if I cancel now.I kindly request:Waive the early cancellation fee.Cancel my subscription immediately.Issue a refund for the unused months (May to August) if possible.I have been a loyal customer and hope you can assist me in resolving this matter fairly.Thank you very much for your understanding.

As a pensioner I can no longer afford the 50% increase for Photoshop CC. I have been trying all day to canel the plan but nothing I do gets me past the "Wheel of Death".Anybody have a solution, or any way I can connect with a human being at Adobe ?Thanks

I made a new account just to share what I'm experiencing right now. About 3 weeks ago I made an Adobe account and started my free week trial. After it ended I got a failed transaction for the 80eu (luckily i dont have the funds), so I went on and tried to cancel my subscription. That's where I faced the first problem. I couldn't cancel my subscription because I had none. That wouldn't be a problem if I didn't get a notification from the bank that Adobe keeps trying to take funds from my account, so I deleted my account. A week after I deleted my account I got a notification today from the bank that Adobe tried unsuccessfully to take funds from my account ?? I don't even have an Adobe account anymore. The support leads nowhere and the AI chatbot is just a link to common issues. What can I do to stop getting charged for an account I dont even have anymore?

Bonjour Ma formule d'essai ACROBAT READER se finit le 22 Octobre. J'essaie depuis 24h de l'annuler mais IMPOSSIBLE de le faire depuis ma gestion de comptes. La page affiche "IMPOSSIBLE de collecter les données" Que puis-je faire? Je lis sur le FORUM que plusieurs personnes sont dans le même cas! Si c'est le cas c'est simplement et purement une fraude!