Account, Payment, & Plan

Hello everyone,This situation is quite unusual.I purchased the Student Creative Cloud Pro plan, and the transaction was successful. However, not all parts of Adobe seem to recognize the subscription. Depending on where I navigate within Adobe’s platform, it sometimes shows that I have an active plan and sometimes not.As a result, I’m unable to access Photoshop or any other applications included in the Creative Cloud Pro plan. I also can’t reach human support, since the virtual assistant only allows direct contact if an active plan is detected. This is especially frustrating as my 7-day free trial is running out.It also appears that Adobe doesn’t provide an email contact option, only phone numbers.Does anyone have any suggestions or ideas?    Apology, the screenshot is in Swedish, but here you can see a registered (edited for privacy) invoice on the plan.lly 

Hello, I attempted to pay for my plan earlier for Photoshop and payment was taken but I had an error message so I did not receive my product. I done this twice once with my bank account and once with my PayPal account and both done the same thing, money was taken out but no product.

Hello,I was charged twice for my Adobe Creative Cloud subscription.The first payment didn’t seem to go through, so I tried again, but now both payments were processed.I need a refund for the duplicate charge.Both payments were made on October 20, using the same Adobe account (mail starting with alparslan.beyza@17283611)).My account region is Turkey, and I cannot reach a live agent because the chat only shows an AI bot.Please help me contact the billing team or start a refund process.Thank you in advance.

Hello, can someone please help me? I have a free trial version and would like to cancel it before the end of the trial period. Unfortunately, I can't access the plans where I would cancel it, and the AI assistant doesn't work either. Do you know how to proceed, because I really don't want to pay for a service I don't use and I am prevented from canceling it. Does anyone have an email address for someone from support, a real person?

Bonjour,Je viens d’acheter la formule annuelle de Lightroom et je constate que mon abonnement est bien actif sur le site web d’Adobe. Cependant, sur l’application Adobe Creative Cloud ainsi que sur mon téléphone Android, il est toujours indiqué que mon abonnement est expiré. De plus, sur la version PC, je n’ai pas accès au logiciel : on me propose uniquement la version d’essai.Pourriez-vous m’aider à résoudre ce problème ? Je souhaiterais également savoir s’il est possible de prolonger mon abonnement du nombre de jours pendant lesquels le logiciel n’a pas été utilisable, ou à défaut, d’obtenir un remboursement pour cette période d’indisponibilité. Sans solution, je serais malheureusement contraint de résilier mon abonnement.Je vous remercie par avance pour votre retour et reste à votre disposition pour toute information complémentaire.Cordialement.

I decided to try Adobe Acrobat today and utilize the free seven day trial. Unfortunately it didn't meet my expectations so I decided to cancel the subscription. Now, the "manage" alternative has been blanked out under overview and I am unable to cancel the trial. I also have a "Photography-plan" on which the manage alternative is available, so it has nothing to do with cookies. I also have a spotless payment record with Adobe and have never missed a single payment, so this is not the reason it's blanked out. I have been in contact with the AI customer support, which gives me a link, bringing me one step further but failing to "load  data" when I attempt to cancel the Acrobat subscription . "Chat with an agent" is fruitless since no agent appears in the chatroom, in spite of me waiting an hour. What do I do? This is day one of the seven day free trial and I want to have it cancelled since this alternative was a part of the deal when I signed up on the subscription--a seven day

Paguei o premiere, mas nao consigo fazer download.Já tentei com todos os navegadores.

I didn't recieve/missed the renewal reminder. I believe I can get a refund if I cancel straight away, however I am finding it ridiculously impossible to contact adobe! It wants to charge to over £300 to cancel myself, which is barbaric. The chat is just not working for me and I cant find any other way. How do I get in contact before the cancellation window closes?!

Hi! I want to remove my membership. I would like to give up my plan. But when I want to access my plans, I get the error Unable to load plans.

Hola el día de hoy no me deja acceder a los planes de pago y no me deja accedes a mis aplicaciones ayudaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

I have looked into Adobe, and it says that we have 10/10 complimentary generations left.  Neither myself nor my husband has no idea what this is.  Any help would be greatly appreciated.  Many thanks

I am losing my mind. I have now hit "renew" and tried both "restoring purchase" and free trial and it keeps saying succesful and yet not letting me access anything and prompting me to renew. I have closed and reopened numerous times. Thank you in advance.

I created an account to test the tool, but I can't cancel it because the "plans" page won't open. All the others are working properly, except this one.I've already followed the links they provide and tried to edit my plan, but no page opens. I'm contacting my lawyer to find out what I can do. I've already emailed the Adobe team, but they haven't responded.

PAGUE 2 VECES ME COBRARON 2 VECES, Y SOLO 1 IMPACTO PERO NO ME ESTAN ACREDITANDO LOS CREDITOS EN EL PHOTOSHOP

Hi, All,No matter what I do, the Plans page won't let me access it, and support cannot be reached in any form, which makes this a super suspicious service. I’ve been trying to cancel my subscription for a few hours now, but for some reason, it’s not working despite my efforts. I’ve switched from my Mac to my Windows PC, and the issue persists. I’ve attached a photo for reference. I even tried different Wi-Fi networks, including a nearby coffee shop and my personal hotspot. Everything on the Adobe website works except the Plans page and the online support section. I’ve switched between Chrome, Safari, and Firefox, used private browsing on all, cleared my cache, and reset my firewall. I also tested it on my iPad, but the problem remains.This feels very suspicious, almost as if Adobe is intentionally preventing me from canceling my plan. I’m not seeking a refund; I’m canceling because I’m upgrading to a better service that better suits my needs. When I called their support number (1-800-8

My free trial subscription ends at October 23, but Adobe is not letting me cancel it. The images attached are the proof. That is is very serious. I demand my right to cancel my free trial subscription now!

Hi, I signed up for Acrobat and cancelled the same day when I realised it couldnt do what I needed. Adobe seems to have signed me up to an AI free trial which I didnt knowingly agree to. When I saw transaction on bank I have tried to cancel and 'manage account' is pretty much the only area of Adobe that handily enough isn't loading. I have no way to do it myself, live chat doesn't seem to work and there is no contact email or phone number. I can only find this page and the general advice on cancelling a subscription. I know how to do that, but can't. 

Hi,I wanted to purchase the Adobe plan with the student discount. I registered, selected the correct plan, and proceeded to pay with my credit card. I confirmed the payment through my bank, and the amount was charged, but the transaction failed on Adobe’s website and the subscription was not activated. At this point, I have neither access to the subscription nor the money. I’ve also had difficulty finding a way to contact Adobe support directly. The page where u can change or manage your plan is not working on my side. Could you please advise me on how to proceed in this situation? Thank you,Filip 

I signed up for teh free 7 day trial - it is not what i need - and now when i try to cancel the plan i get a constant error message únable to load data'.  I have cleared the cache, tried a different brower , tried at another time and still no luck.  There is also no one i can call or email to help me resolve the issue.  

Hi,  I got in 2024 November a redeem code and want to activate/extend today (2025 October) my 1 year plan, but it doesn't work.  Is the code even time related? Who has the experience?  I don't understand, I purchase two codes but it works only for 2024?? thanks

I purchased a Student Creative Cloud plan today, and the payment went through successfully (I can see the invoice), but I haven’t received any email to activate my account or verify my student status. I have checked both my inbox and spam folder, but nothing has arrived.When I try to access my Plans on the Adobe website, I get error messages, although I can see the plan in my invoices. I also tried the support phone number, but it seems unavailable. Has anyone experienced the same issue, or does anyone know how I can request the verification email again, or if it usually takes a day or two to arrive? Any help would be greatly appreciated. Thank you!

I wanted to test out the subscription so I started the free trial. However, when I wanted to end the trial it wouldn't let me so now it says that I need to pay for my subscription; What can I do? 

I followed the steps to manage my plan in order to cancel a trial for Firefly, but when I click on my plan there is no scroll down for all the apps. I tried two different browsers (on a PC). Any ideas?

Guten Morgen. Ich habe das gleiche Problem mit Premiere aktuell. Das Photo Abo konnte Problemlos beim gleichen Paypal acount abgebucht werden. vor 3 tagen habe ich mit einem mitarbeiter gechattet. dieser wollte eine neue abbuchung veranlassen. bis heute ist nichts passiert. die telefonnummer vom deutschen support funktioniert nicht. der chat funktioniert auch nicht. ich habe auch keine lust, dass premiere dann auf einmal abgeschaltet wird?! was kann ich tun? 

I've been having trouble to reach out to a real person and and customer service of Adobe through all the numbers provided for each countries and I've tried for Ireland, UK and United States and not working numbers at all. Seem like Adobe have invalide numbers on the websites