Account, Payment, & Plan

Hi Adobe Community,I recently signed up for the 7-day free trial of Adobe Acrobat Pro and provided my card details during the trial. However, I am now seeing billing issues related to ₹1,596.54/month and ₹398.84/month plans, which I did not intend to continue after the free trial.When I try to manage or cancel the plans, I encounter a message saying:"You must resolve an issue with your payment details before making any changes to your plan. If you take no action, your plan will be suspended."I’ve attached a screenshot for reference:I do not wish to update my payment details or make any payments. My goal is to cancel these plans and ensure no charges are made to my card.Could someone guide me on how to resolve this issue and cancel the subscriptions?Thank you,Aarthi

I never thought I would have to use a messaging board to try and connect with someone who can actually help me. Anyways back in October I subscribed to Adobes 7-day free trial to edit a document for a scholarship. The day of, I cancelled that subscription so I would not be charged. A couple months later I look at my billing history on my credit card and see I have been charged $19.99. Apparently I have been getting charged for the past few months AFTER I canceled my 7-day free trial. This is absurd and I want a refund of the times I've been billed AND my subscription cancelled without the cancellation fee. I am a college student and am barely scraping by. The last thing I need is hundreds of dollars from my bank account gone over a program I used once. I find it very slimy for this company to do this and not even send an email letting me know that I am being billed, I am very unhappy about this.

I purchased a one-off lifetime subscription to Adobe Acrobat Pro DC in 2016 and it allows me to put the program on 4 separate devices. When I log in to my Adobe account, I cannot see my product there in order to change the devices I have instaled the program on and when I called Adobe they say they do not support my product any more. I have installed the product on an old laptop that I no longer have, so I cannot physically uninstall it on that device. I want to puit in on my new laptop but when I try, I am told that the program is already on 4 separate devices. How can I now alter the device list for my product and free up 1 device so I can install it on my new laptop?? 

Why is Adobe charging me $19.99 when my plan is $10.99? This has happened before, so I've cancelled.

I want to change the info for the bills. Currently billings are on my name but i want to get bills on my company name. But i didn’t see any option for updating or changing the info for the bills on the account settings. How can i do that?

i used the free trial for a day then cancelled it the minute i was done. i got the confermation email and still got charged. what the hell?

It just keeps rolling and I’m stuck at this stage. I’ve tried different browsers and system. And no, it’s not my network issue

우선 어도비 프리미어 프로 질문에 이러한 질문을 올려 매우 죄송하다 하지만 너무나 나에겐 중요한 사안이라서 질문을 드리고 싶다 26,400원이 한달에 한 번 결제가 된다 나는 매달 10일마다 자동 결제가 되는데 자동 결제가 된것을 보고 이 플랜을 취소해야겠다는 생각이 들어 플랜을 곧바로 취소했는데 돈을 환불 받지 못했고 오히려 직불로 26,400원이 추가로 결제가 되었다. 나에게는 너무 소중한 돈인데 두 번이나 결제가 되어버렸다 이것을 환불 받고싶다 부탁합니다  

I cancelled my subscription before the free trial ended but was still charged.I would like to be refunded please.

Dear Adobe,i subscribed to a 7-day free trial 2 months ago and even though i cancelled my subscription before the 7 days were over i am still being charged 35 € every month.There is the possibility that my card is being charged by another account as i misstyped my email when creating my account and you dont require any kind of email confermation to activate the trial.Nevertheless please cancel any subscriptoins that are still open so that i do not get charged again this month. Furhtermore be so kind and refound the amount that was charged to my card over the last two months as I do not have any active subscription which i use or have been using that would authorize my card being charged.With best regards,an unhappy customer.  

Hi, I just got a mail from Adobe saying “Fraudulent activity detected on your Adobe Account” So I just got the subscription 2 days ago using my card and i was on a trail period. Though it shows “As a result, your subscription has been cancelled and you will no longer be able to access the included Adobe apps and services.” But, my genuine concern is will I be charged after the trail period ends or my subscription got auto cancelled and i have nothing to worry about or should i connect with the support team regarding my subscription or charges?Please Help

I started a free trail on the 3rd of July for 7 days and canceled it that evening. But I got charged and want my money back.

Hello,I received a refund from Adobe for ₦34,507.50. Adobe confirmed the refund has been processed and settled. They provided a Credit Memo and refund reference 0vk4a69j.However, my bank cannot locate the refund. They have asked me to provide the RRN (Retrieval Reference Number) or ARN (Acquirer Reference Number) so they can trace the transaction.Adobe support has only provided the internal refund reference 0vk4a69j. Could someone from Adobe or the community advise how I can obtain the RRN/ARN or another payment trace number?Thank you. 

Versuche es noch einmal oder wende dich an den Support, falls das Problem weiterhin besteht.E4DC54E85054EAB30A490D451784122119799 Ich finde aber keinen Support. Auch der Chatbot funktioniert nicht. Was jetzt?

Wanted to upgrade to photoshop elements 2026.Went to the site and downloaded a trail that last for seven days before being charged for the product. After using the software i decided not to purchase. Now I can’t find anywhere to cancel the trial. It is not in my Adobe account. Where can I find this product listed?

I want to migrate Acrobat Pro 2020 to a new MacOS Tahoe laptop (bought July 2026).  When booting, it freezes on the “Acrobat Licensing Application” screen - NOTHING appears on that screen. I have deinstalled, reinstalled & given full disc access permissions to Acrobat but it will still won't boot (My Adobe account that shows I have Acrobat Pro 2020 and the serial number). Any suggestions?

Hello everyone, I bought the original full version of Photoshop CS6 v13 for over PLN 2,000 a few years ago, bought on an invoice for my small company, currently Photoshop is activated on 1 laptop with Core I5 ​​4th gen. with Win8.1 and I have a used new laptop with I5 8th gen. win10 I want to install CS6 on a new laptop so I can continue working, but unfortunately, neither the installation by entering my product key directly, where it also appears as active and registered in my Adobe account, nor the offline installation option works :( After generating the request code, after installing CS6, when I go to the page where I enter the request code, then my product key, and the response code should be generated, the entire Adobe system says my key has been invalidated :((( It looks terrible and I feel totally cheated because I spent a lot of money :( And they're telling me the key has been invalidated, even though it works on my old PS6 laptop, and I hope no one from Adobe disables it beca

Hi Adobe Support,I'm hoping an Adobe representative can help me.I'm trying to cancel my subscriptions, but every time I click "Cancel plan", the website returns the message: "An error occurred. Please try again."I've already tried:Multiple browsers Refreshing the page Logging in againThe same error happens every time, so I am currently unable to cancel either of my subscriptions.I also noticed that I have an Adobe Stock subscription. My intention was only to subscribe to Premiere Pro, and I don't understand why I have a separate Adobe Stock plan. I would appreciate it if someone could review my account and explain how this subscription was added????????Could an Adobe representative please help me:Cancel my Premiere plan. Cancel my Adobe Stock plan. Investigate why the Adobe Stock subscription exists on my account. Confirm that I won't be charged while your website is preventing me from cancelling.Thank you.[Moved to Account, Payment, & Plan by a moderator］

Bonjour.J'ai un abonnement Créative Cloud enseignant depuis le 6 mars 2022.Cette année tout à coup, alors que mon identifiant reste une adresse email académique fonctionnelle, Adobe exige que je prouve de nouveau mon éligibilité. Soit.Faute de temps, j'ai validé mon éligibilité après le 6 mars 2026. Mon abonnement annue a été automatiquement renouvelé au plein tarif. Depuis la vérification (et mon compte Adobe mentionne bien mon statut “enseignant” vérifié), Adobe continue de prélever le tarif fort 76€/mois. Impossible de basculer sur la formule enseignant avec tous les choix, boutons et cases à cocher disponibles. Comment procéder pour revenir au tarif réduit ? Merci pour votre aide. Benoît 

Hola a todos. Active una version de prueba de adobe acrobat pro. Olvide cancelarlo a tiempo y se realizo un cobro. Posteriormente cancele la suscripcion y luego de un mes se volvio a realizar el cobro. En mi cuenta dice que no tengo productos activos entonces no se que hacer. Me pueden brindar alguna informacion de que puedo hacer?

Hello Adobe Team,I am writing from Cambodia. I own a printing company called Golden Eagle Printing.I would like to purchase a genuine Adobe Creative Cloud All Apps license for my company.Unfortunately, Adobe.com does not allow customers in Cambodia to purchase directly.I have already contacted more than 20 Adobe Authorized Resellers listed in the Adobe Partner Directory over the past several days, but unfortunately none of them have replied to my emails.I am ready to purchase immediately, but I cannot find any active sales channel for Cambodia.Could an Adobe employee please help me with the following?Is there any way for customers in Cambodia to purchase Adobe Creative Cloud directly from Adobe? If not, could you recommend an Adobe Authorized Reseller that is currently active and responds to customers in Cambodia? If possible, could someone from the Adobe Sales team contact me directly?I am trying to purchase a legitimate license and would greatly appreciate your assistance.Thank you v

안녕하세요.Adobe Photoshop 및 Illustrator 구독 결제와 관련하여, 제 상황을 한 번만 세심하게 살펴봐 주시고 7월 구독료와 중도 해지 수수료를 예외적으로 환불해 주실 수 있을지 정중히 부탁드립니다.저는 몇 년 전에 사용하던 기존 Adobe 계정에 더 이상 정상적으로 접근할 수 없게 되어 새로운 계정을 만들어 서비스를 이용했습니다. 그러나 시간이 지나면서 새로 만든 계정의 아이디와 비밀번호 등 로그인 정보를 정확히 기억하지 못하게 되었고, 기존 구독 계정을 찾으려는 과정에서 여러 개의 Adobe 계정을 추가로 만들게 되었습니다.그 결과 어떤 계정에 Photoshop 또는 Illustrator 구독이 연결되어 있는지, 어느 계정에서 실제 결제가 계속되고 있는지를 저 스스로도 정확히 파악하기 어려운 상황이 되었습니다.결제를 피하거나 서비스를 무료로 이용하려 했던 것은 전혀 아닙니다. 여러 계정과 로그인 정보가 뒤섞이면서 구독 상태를 확인할 수 없었고, 그 과정에서 사용하지 않은 구독에 대한 결제가 계속 이루어진 것입니다.저 역시 계정과 구독을 더 꼼꼼하게 관리하지 못한 책임이 있다는 점을 알고 있습니다. 다만 서비스를 계속 이용하려는 의도로 구독을 유지한 것이 아니라, 결제가 진행되는 계정을 찾지 못해 취소하지 못한 채 미사용 상태로 비용을 부담하게 되었다는 사정을 부디 이해해 주셨으면 합니다.6월에는 Photoshop을 하루 사용한 기록이 있으므로 6월 이용료는 정상적으로 부담할 의사가 있습니다. 그러나 7월부터는 Photoshop과 Illustrator를 사용하지 않았으며, 그럼에도 7월 구독료가 결제되었습니다.또한 결제 내역을 다시 확인해 보니, 7월 7일에 청구된 금액은 추가 구독료가 아니라 계약 중도 해지에 따른 수수료인 것으로 확인되었습니다. 그런데 해당 중도 해지 수수료가 월 구독료보다도 큰 금액으로 청구되어 매우 당황스럽고 부담스럽습니다.서비스를 전혀 사용하지 않은 기간의 구독료를 부담한 데 더해, 구독을 종료하는 과정에서 월 구

Quiero saber si tendré reembolso de mi dinero ya que hice una suscripción por los días de prueba gratis, pero se me cobró y cancelé la suscripción el mismo día que se cobro