Adobe Scan

Do I have to request a refund from adobe or does it automatically give it back to you?. I too, was only wanting to try the free trial and forgot to cancel it until today I seen a $75 charge from adobe on my account. And if I do have to request a refund, how do I do it, because I can't find technical support anywhere on the site. Thanks!!

Hi,I checked Adobe Scan today and was logged out from my account. Tried to reconnect using my one and only email address, but app said the address was never used as loggin. Tried with my phone numbers as well, did not work either. This mean I lost all my scans, as now, I have set up an account with my email address and it is like I never used the app before. Can somebody help?Kind regards,Quentin

Hello Adob scan comunity members,Can anybody tell me how to transfer old mobile adobe scan documents to new mobile Adobe scan app.

Hoje fui escanear uma documento, porém , deu um erros e saiu quando fui logar a conta deu como uma nova conta  e sumiram todos os meus arquivos.

I've got a new issue with Adobe Scan.  I am scanning single pages on my Android phone using Adobe Scan Version 25.09.12-gioogle-dynamic.  The PDF file looks fine on the phone.  I share and send a copy of the pdf file via email to my Windows 10 PC.  I open the pdf file in Acrobat Reader verion 25.001.20744, and again the file looks fine.  If I print from there, the printer prints only the top portion of the page, maybe a couple inches, and the remainder of the page is blank and the page is ejected.  I don't get any error messages.  If I open the pdf file in Chrome and print it, it prints fine, the whole page.  I tried uninstalling and reinstalling Adobe Scan on my phone.  I have done many successfull scans with Adobe Scan over the past few years and never seen this issue.  Has anyone been having this issue with the latest updates?  Can anyone suggest a fix?Thanks,Jim

お金を払っているので有料のプランのメニューを使えるように戻して欲しい

digitalizei varias imagens e salvei. Sumiu tudo

Ever since the new IOS 26 update, this app keeps crashing. Now it wont even open. It freezes and the loading screen then crashes. Are you guys going to patch this?

Hola que tal, espero alguien pueda ayudarme, el programa es excelente funciona bien, pero ya van varias veces que formateo el teléfono para poder usarlo, ya que por dia necesito escanear, no es mucho espacio son a veces 10 documentos de menos de 30 hojas, pero si ocupan 300 megas, empieza a llenarse hasta ocupar toda la memoria del telefono hasta que queda inoperable, borro el chache, y los datos que ahi estan los datos "fantasmas" y estos a veces ocupan hasta 20 gigas, depende del espacio que tenga libre, lo llena todo, y a veces no tengo nada escaneado y lo llena igual.Escaneo todos los dias y borro todo al día siguiente pero tengo que eliminar el cache y los datos entre un escaneo y el otro porque me empieza a llenar la memoria del telefono, tengo un S9 edge y no tenia problemas al principio.Me fije en la nube y solo tengo un documento guardado. No se de donde salen tantos datos sibtengo eo 0.6 % de los 5 gb ocupados segun la app.

Buema calidad y muchas funciones y un buen precio si requieren el premium

I was shown 7 day free trial but then was charged for 890 when the Autopay was set up. I'm furious about this scam. What should I do to get my refund. I wanted a 7 day free trial which was shown and not a subscription right away.

Dear Adobe Support Team,   I recently subscribed to Adobe Scan through Google Play under the impression that I would receive a free trial. However, within minutes of subscribing, I was charged the full annual fee of ₹6,200.   Details of my purchase:   Google Play Order ID: GPA.3309-1768-4333-29462   Purchase Date & Time: 26 Sept 2025, 10:49:43 pm IST   Account Email: <Removed by Moderator> Amount Charged: ₹6,200.00 (includes GST ₹945.76)   Payment Method: UPI (PhonePe)     I cancelled the subscription within 5 minutes and reported the issue immediately to Google. Unfortunately, they informed me the refund request was declined under their policy and advised me to reach out to you directly.   Since I never received the free trial, never used the premium service, and cancelled right away, I kindly request a refund of this transaction.   Thank you for your understanding and prompt support.   Sincerely, Salvin Johny

Dear Adobe Support Team, I recently subscribed to Adobe Scan through Google Play under the impression that I would receive a free trial. However, within minutes of subscribing, I was charged the full annual fee of ₹6,200. Details of my purchase: Google Play Order ID: GPA.3309-1768-4333-29462 Purchase Date & Time: 26 Sept 2025, 10:49:43 pm IST Account Email: salvinjohnyy@gmail.com Amount Charged: ₹6,200.00 (includes GST ₹945.76) Payment Method: UPI (PhonePe)  I cancelled the subscription within 5 minutes and reported the issue immediately to Google. Unfortunately, they informed me the refund request was declined under their policy and advised me to reach out to you directly. Since I never received the free trial, never used the premium service, and cancelled right away, I kindly request a refund of this transaction. Thank you for your understanding and prompt support. Sincerely,Salvin Johny

Reembolso urgente 

I scanned a large document in modified stages. The last modified scan was saved. I closed the app. I later opened the file to discover that wasn't saved, so I saved it again... this happened multiple times each time the file was saved complete. Then I got frustrated that after a number times that it was saved it stated that it was saved as I file so I clicked cancel and when I reopened and half the document was lost. This is unacceptable.

Dear Adobe support team,    I hope this message finds you well. I am writing to formally request a refund for a recent charge related to my Adobe reader subscription.    My mother was using Adobe reader for scanning her documents, however she was charged without realising she had an active subscription. I assume she made an accidental purchase.    I kindly request that the charge is reversed and a full refund is issued. Please let me know if any additional information is required from my side to process this request.        Thank you for your assistance.       Best regards,    Kulziya Kydyrbaeva        E-mail: [P.I removed by moderator]  

Until about a week ago all my scans included color, but now none of them do.  I can't find any settings that control that.  Could Adobe make a change to their app? There is some bright very vivid red in the document I just scanned but no red in the result.

Hi TeamIt's been subscribed accidentally for adobe scan premium but  cancelled the subscription 2 days before trial period ends but still amount got deducted. Please refund the amount. I have already tried the ways mentioned but I couldn't find a receipt anywhere. Appreciate your help in this asap.

Hi, my credit card was stolen a week ago, and someone signed up for this app without my consent. I'd like to know what steps I should take to recover my money from an app I've never used.

im trying to extract data from my adobe scanned files. as a coding newbie, im having a bit of trouble. i tried using the PDF Extract API but i ran into issues. the type of documents im working with are printed papers from the POS of a register. i'd like to extract, for example, the date from the printed report (just as an example).should i just stick to chatgpt to do this or is adobe's pdf services able to extract information accurately?😵

I did not want the Adobe Scan subscription. Please cancel it and refund my payment. [P.I removed by moderator]  

This is about the application named 'adobe scan.'I have canceled my premium subscription within half an hour after purchase. Please let me know when i get my refund.If there are other problems, contact me.

Heute wurde mein Jahres Abo fortgeführt. Da ich leider keine Warnung vorher bekommen habe, habe ich vergessen dieses zu kündigen. Könnte man dieses noch stornieren? Es ist erst vor 5 Minuten passiert und ich habe noch keine Vorteile benutzt.

How to add one drive client to Adobe Scanner.? I have Connected Adobe Acrobat , I can add google drive but i can't add one drive.Arletta

I signed up for the yearly 19.99 membership but found it didn't have everything I needed. I upgraded to the monthly premium membership of 9.99. Both payments are showing on Apple Pay / PayPal. What can I do for the 19.99 payment to not go through since I upgraded to the premium plan?