Bug Reports

Clicking on the Text button does nothing after a new update. I'm sick and tired of your incompetence

I will completely miss my deadline for a project because I cannot even generate a text field in an express file right now. AI is pigshit nonsense that only benefits capital owners and makes actual designers redundant. It is a hollow, empty resource that wastes energy and produces exclusively hogshit products and services.

Bonjour à tous et à toutes, J'ai un problème depuis ces dernières 24h sur Adobe Express. Il lag, les menus sautent tout le temps et lorsque je veux faire du traitement de texte, une fois sur deux il me supprime l'intégralité du bloc de texte et son calque attitré. Lorsque je veux changer la taille de la typo, tantôt je ne peut pas, tantôt il ne m'indique pas le bon nombre de pts. Ce qui fait que je ne sais même plus si la taille qu'il m'affiche est fiable ! Avant tout fonctionnait parfaitement, j'ai ensuite dupliqué un fichier pour bosser de manière non destructive et depuis c'est les problèmes. Je pensais que ça venait de la duplication, mais malheureusement les problèmes persistent lors de la création de nouveaux fichiers.Je bosse sur navigateur, Mozzilla Firefox, mais le problème est le même sur les autres navigateurs et même sur d'autres PC dont j'ai fait le test.Je suis totalement perdu, je ne trouve aucune information sur le net et j'ai l'impression de perdre un temps m

When going to 'your stuff > projects' there should be a folder for my team named 'everyone' there we store all brand templates for content creation.  Now there appears to be a bug, sometimes the 'everyone' folder is visible and sometimes it is not. I've tried logging in/out, refreshing the page but it still only appears intemittently and for some team members not at all. Everyone has been invited to this folder via mail and had access to it in the past, for the last two days it hasn't been working. Team members cannot access our templates for content creation, is there something else I can do or will this bug be fixed soon? 

Hello Adobe Support,I'm experiencing an issue with my Adobe Express Premium account. Despite my subscription stating that I have access to AI-powered tools (such as the AI Generating Tool), I am unable to locate or use this feature.Here are the details:Account Type: Adobe Express PremiumIssue: The AI Generating Tool is not appearing/accessible in my workspaceSteps I've Tried:Logged in and out of my account multiple timesTried using different browsers (Chrome, Firefox, Safari)Cleared cache and cookiesConfirmed that my subscription includes AI tools (as stated in my plan details)Despite these steps, the AI generating feature remains unavailable. I would appreciate your assistance in resolving this issue as soon as possible.Thank you,

Bonjour,J’ai un problème avec mon application : malgré les mises à jour, le souci persiste. Impossible d’ajouter des images ou autres fichiers depuis mon téléphone ou ma tablette : à chaque tentative, le message « Échec de téléchargement » apparaît.Comment puis-je résoudre ce problème ? Merci pour votre aide. Hello,I'm having a problem with my app: despite updates, the issue persists. I can't add images or other files from my phone or tablet; every time I try, the message "Upload failed" appears. How can I resolve this problem? Thank you for your help.

Two weeks ago I downloaded this project as a PDF for Print, but last week i made changes to the project and now I can't download it in any format. Between these two occasions, I changed some text and images. I tried downloading only 1 of the 2 pages, but that didn't work either. I've been using Express for 2 months. I'm working on a desktop computer with Windows and Chrome.  See Download pop-up below, and File Upload in Progress, which never uploads below that. Thanks for any help! MK 

When adding the first new brand color, the color selecting popup does no show the "save" button which is lower offscreen, as in the video attacged. You cannot scroll down the main browser window unfortunately to display the button so the only workaround, for a savvy person, is to zoom out the browser window. When adding subsequent colors this problem does not reappear because the popup trigger is somewhat higher above... This appears on a 16" Macbook Pro with the Firefox browser window fully maximized. However, the browser window on the mac does no maximize full screen because it leaves room fo the dock icons. So it is safe to assume this issue cannot be replicated on windows.

The Convert to GIF feature is not working.

This is a personal account and it was working before. Why is this happening? Also, I am getting a "we're working on your file" error any time I try to download now

everytime i have tried to download a .mp4 and sometimes my other images files it says "download complete" and my file is not downloaded, i end up re downloading these things at least 5-7 times before it sticks and i get my download. Perhaps a "click here" button would help with this to nudge the download along so we dont have to wait for a download bar over and over again? 

 

Unable to find MP3s (not available) in any folder on mobile for Adobe express.6es  "Upload audio" option doesn't work for audio on Motorola mobile devices.

In order to embed a video made in Adobe Express to an Adobe Express webpage my students had to delete the http:// and replace it with new. at the start of the link in order for Express webpage to embed their video projects without making an account for YouTube or Vimeo. 

When i export a profile maker in https://new.express.adobe.com/home/tools/profile-picture-maker then it export not round but in a square.Please check if this is a bug or a problem at my side.Thanx  

Hi,I had an Express scheduled Facebook post fail yesterday and only just realised the next day. Other similar posts were OK all week. I get that posts might fail for some reason, either on the Adobe side or the API with Facebook/Insta BUT as aminimum there needs to be a notification sent to my email associated with my Adobe account to tell me that there has been a problem. Unfortunately I missed out on a key opportunity to get that post out which was part of a series leading up to an event. That is unacceptable. A notification would help solve future issues. Not sure why Express didn't just try again later? Please consider adding this as a matter of priority or fix/add a retry. Thanks.

I cleaned out my cache and restarted my computer - but I still can't remove the background on a file. It used to work fine - but it is not working at all. I am including the logo as it is and then the logo once the background remover is used. I just downloaded it so the latest version.edition windows 11 proversion 25h2os build 26200.7171 I click on remove background. I download my file - it is a jpeg file and I have included it. And then it removes most of my logo and doesn't remove all the background - see my other attached file.

When I open any project on Adobe Express the text does not load. Eventually it quits trying to load and so there's no text on my projects. If I try and a new text box, I'm unable to edit the font or size. I have cleared my cache and tried Chome and Microsoft Edge. Please advise.

I have found the Eyedropper tool to stop working every time is saves. It brings up the tool itself, but when I tap, it doesn't sample the color. Just goes back to the window. Restarting the program seems to be a fix, but even switching between images in Adobe Express Breakes the EyeDropper. I need to restart the program on every image I am editing.  

Anyone else experience the inability to have your photo upload to Instagram?  there must've been a recent change now when I post using an Adobe photo it posts as black.   the app for Adobe &  Instagram and my phone have all been updated. I even went so far as said, delete both Adobe and Instagram and reinstall them   this has been going on for a little over a week now   a little frustrated paying for an app which my primary use is for creating content to post on IG 

Every time i select a page and click translate and select "English" and "Don't change tone" it says "Please select a page to translate" even tho it's already selected. This seems like a bug I tried it in Safari and ChromeThanks for your help

When I use the erase tool in 'remove object' , the object is gone but I can still see the brush stroke marks that I have made in every result.

Hello,  I have attempted to use the generative text effect in Adobe Express several times during the last few months. The text effects will not load - in fact, when you click on the button to add text, nothing loads at all. I have tried clearing my cache/web data/cookies - everything. I have deleted files on my desktop thinking it might be an issue with the processing speed. However, a colleague at my office just confirmed that she was experiencing the exact same issue.  I have tried using both the desktop application and the web application - and the same issue persists on both platforms. Is anyone else experiencing this issue?  I am using my computer, & my device details are outlined below.  Computer Information:HP ZBook Firefly 14 inch G8 Mobile Workstation PCProcessor 11th Gen Intel(R) Core(TM) i5-1145G7 @ 2.60GHz 2.61 GHzInstalled RAM 16.0 GB (15.7 GB usable)

I created a brand yestesterday and set the sharing as "Everyone at MYCOMPANY can view and use". Today someone inside the MYCOMPANY org tried to use it and they don't see it by default can't search for it.  I confirmed they are logged into the organization properly. They were able to access the brand by using the "Anyone with the link can view and use". This is on the web version of Adobe Express, premium membership.

Just wondering if there is a Known Issue or if there is a workaround, because I am unable to do ANYTHING with Express without getting a crash and this same error message.