Bug Reports

Hii everyone For good 3 days I can't replace picture and edit text it shows something went wrong  I refresh and update the application it's still not working pls help me 

Hallo liebe Community,ich habe ein Video von 20 auf 6 Minuten gekürzt und geschnitten, leider bekomme ich nun permanent (egal in welchem Browser und auch auf dem Smartphone) den Fehler "Wir arbeiten an deiner Datei. Du kannst sie bald herunterladen.". Ich habe außerdem mehrmals die App geschlossen und den Cache gelöscht. Was kann ich noch tun?

I pay $250 a month and my pictures aren't displaying. You need to fix this and refund me

Hi!Since Friday, September 12th, I've noticed that it's not possible to upload a video file when trying to schedule a post in the Adobe Express scheduling tool.I've opened and closed the website, cleared the cache, and refreshed the page, but none of this works.I've attached a screenshot of the error, as well as the errors I see in the browser console.I'm using the web app on a Mac, in the Chrome browser. Thanks,Regards,

I’m having trouble with restore my annual premium paid & valid membership, I've purchased the membership via the apple account membership & purchase management system the are at the iPhone Apple ID Settings.I'm using the same email address and I'm even contacting to the adobe services with my Apple ID that's uses my Gmail address Please I really need some assistance, any suggestions or help with this issue?

I'm getting a warning saying IG requires a certain aspect ratio for its feed, which is incorrect. I've attached a capture of the warning, as well as the info Adobe Express provides showing that a 4:5 ratio is accepted. 4:5 is the ratio I'm trying to post.

The new interface for Generative AI is a dead end, with no way to get out without discarding your images!

Yesterday, I discovered that if you want to create templates, you have to convert them. Unfortunately, I can no longer link them to a brand afterwards.Have other people encountered this problem?I also noticed that my templates can no longer be found when I move them to a project or my own folder.

This is the first time I am using this app on my android and every time I try to upload a picture to edit it it just keeps reloading.

Hi, Adobe Express is unable to display INR Symbol ( ₹ ). Please fix this ASAP !!

Hi, I'm trying to access my Lightroom edits in my Adobe Express account, but the 'Lightroom Photos' tab is not showing in 'Your Stuff'. - I have the latest Versions of both apps- this isn't working in browser or on iOS 18.6.2 mobile either I would like to access all my Lightroom edits in Express to avoide the need to upload individual pieces of content when needed.  Any advice from anyone?   

Whenever i try to download my design it keeps getting the message "Download failed" i tried different device, different browser, same issue!

Why when I do a 960x1200 size and attempt to download as a mp4 I get a black screen of my deliverable? deliverable 

Bonjour, un fichier entier s'est supprimé sur mon espace Adobe Express, j'ai perdu tout mon travail que s'est-il-passé ? Comment puis-je le récupérer ? 

Trying to acess your logo maker/creator was using it yesterday but cant seem to get the page to load even created an account but doesn't seem to have the logo generator/creator option. I have attached a screenshot of the message I get.

The Adobe Express app became unusable on 7 September. Opening projects takes a long time. Not all project elements load. I even had two projects load on my device at once.

Not opening anything I already made. It just refuses to work properly.

Estoy trabajando desde ayer con Adobe Express y funcionaba bien pero de repente no me dejó cargar imagenes, no me deja subir desde mi pc ni cargar las de stock. Me sale el cartel de "Your media didn´t import, please re-upload it"  

Hi everyone, I used to see my logo during the loading step here https://new.express.adobe.com/webpage/w50rNjPKydZUL (as well as a "Loading" message). The last time was some days ago. But now I can't see the logo nor the "Loading" message anymore (not on mobile nor on desktop/laptop, not in portrait nor in landscape mode). However, the Header/Footer option has been checked in the Publish section of my Adobe Express file  (when I click on "Share" then "Publish to Web", I do have the Header/Footer option turned on).I tried to "reset" by deleting the logo, by putting a larger or smaller one (in pixels), by switching between themes before coming back to the initial one, etc. but nothing worked 😞Would you know the reason for this bug to happen? Thank you a lot for reading.Best regards,

Is there a Problem with my team badge in https://fantasy.premierleague.com/my-team  function ?It takes forever generating anything here: 

Hello, A teacher in my school asked for my help, but I do not have an answer for her. Does anyone have any suggestions?The problem in our district subscribed Adobe Express on Chrome, Windows 11 Dell 3310 2-1."I am trying to have them create videos. I went through, set up my class, and tried to add the assignment. I put in the directions, gave a title, set the due date, selected a template, and provided instructions. But when I go to assign the video it says "an unexpected error occurred. Try again." I can't find any other reason for why the assignment can't be created. Am I missing something in the steps?" Thank you so much!

I am trying to get an image made that has a class president with the words "vote for me" in English on it. It absolutely will NOT give me those words in English and I'm very confused on why. I have been very specific and have re-written the prompt many ways and it hasn't changed anything. I don't see any settings showing that I have any other language being used. See below...  

Hi, using Adobe Express in school. No teaching staff or children can access my stuff or recent files. Is this a bug and how can it be fixed? Thanks.

Hello! When using the Translate feature on any of the charts, it started by telling me that Kurdish was the native language it detected, even though it's English. Then it couldn't translate it at all. Now, when I click on any of the different charts, it doesn't allow me to translate anything at all. Translating charts would be great for the future when needing to translate budget sheets. I'm not sure if this is just me or a general problem but thank you so much for looking into it!

The text outline has not been present on the Android app for like a long time now, multiple weeks, and I've cleared the cache and I have restarted the app and installed it and so forth and now I need to know what the hell is going on because it's unusable if the text is not readable and I'm sick of not seeing any solution. One has to eventually just unsubscribe and find something else.