Bug Reports

The download progress up reaches 90% and then the error message appears. I have tried different browsers as well as desktop app. It's not a problem isolated to a specific file. Pretty frustrating.

Dear Adobe team,I had purchased Adobe express but I'm unable to use . kindly guide me.  

Having shared a template with a colleague for View and Use, they are unable to edit a text layer. The layer uses a custom font, is locked but allows editing of the text.They have no means of uploading the custom font within the brand for which they are only a user, not an editor.As a bigger issue, it's odd that all individual users each have to upload the custom font, rather than the creator's upload taking care of it for all users.

The Download option is missing from the Files menu.I have Win 10 Pro. I'm using Opera, Chrome, Edge but I get the same problem.I clear the browser's cache in all 3 browsers. Didn't help.I rebooted my computer. Didn't help.Nothing seems to recover the Download Button.

I created an image using the AI generator and downloaded it without a problem. However, when I go into my computer files to open and work with it again there is no image, just the plain white background of a blank photo. With the updated AI interface layout, is there a selection I am missing or some other user error, or are other people having the same problem?

For multiple days in a row I am unable to download the file in any type JPEG or PDF nothing works. I am using microsoft edge as it is set up on my work pc as primary browser, I updated the browser as well as windows, cleared the browser of cookies still the same issue. 

Receiving a "Replace Asset" error message every time I try to download the file. I am having a hard time finding which asset might be causing the issue. What would be my best bet?

I HATE the new version of this app! I used to love adobe express, it was my favorite app and I used it almost every day. My favorite feature was the collage maker because I could give it my images and it would create the most perfect collage perfectly suited to the images I gave it. Now, I have to shuffle through different layouts hoping one of them will somewhat suit the images I'm trying to use. Also resizing is harder, so I can't make them the perfect size for my instagram stories. I hate it, please give us the old version back. 

Your Stuff is not working 

Hi, I encountered this message in the app and on pc: We’ve encountered an unexpected problem. Try refreshing the page or return back to home. UUID: 2bb9535c-a1c7-45ab-947f-6afebf085184

I get this error when trying to use remove background "We couldn't execute cutout filter service because of unknown internal service errors, please try again."

Hi there, I'm evaluating Adobe Express for my company and I'm having an issue with our PDFs (which are made using Adobe InDesign) whereby the icons and the checkboxes don't render properly when the file is opened using Adobe Express. Here:They work as expected in Acrobat Pro for reference: Please advise if this can be fixed on the adobe express's end or not. Best,Mel

Been waiting for 15 minutes just to open webpage but its still stuck on the loading document page. tried resetting everything and clearing cache. Not sure what to do anymore

Bonjour. Je souhaite télécharger une création sous adobe express de plusieurs pages en PDF, mais cela ne fonctionne pas. Le compteur de téléchargement reste bloqué à 90%. Merci de votre aide.

I’m experiencing a recurring issue with the Background Removal tool in the Adobe Express app on my iPhone. When I try to remove the background from an image, the app hangs for a while (appears to be processing), but eventually returns an error screen. This happens consistently, regardless of which image I use. I’ve already tried the following: Force quitting and relaunching the appRestarting my iPhoneDeleting and reinstalling the appTesting with different imagesChecking for updates (both iOS and Adobe Express are fully up to date)  Device details: iPhone model: iPhone 14 ProiOS version: iOS 18.5Adobe Express version: v28.1.0  Does anyone know of a workaround or fix for this issue? I use this feature regularly, so I’d love to get it back up and running.

Loading times for starting up the program or even just working on something are so long that it's affecting my workflow. Over all, the program is great and I would love to use it for everything, but the wait times are causing things to take way longer then needed. On PC windows 11 btw.

HELP!  I made a presentation on Adobe Express and when I share the "View Only Link" the link does not work. It takes you to a 404 error - Page not found, try refreshing the browser or checking the URL".  I've tried refreshing the page, clicking the "update link" button and trying it again, I've tried it in Chrome, and an Incognito window in Chrome and on Microsoft Edge, the same result with the 404 error every single time. I need to get this presentation shared with others who don't have the Adobe suite asap. How can I get this view only link working?!

I create webpages for many classrooms. I opened a web page to copy a piece of text from one classroom report. I then opened another classsroom report to paste that piece of text. I republished the webpage. Now when I view that webpage it has been ToTALLY overwritten by the version that I copied the piece of text from. is there anyway to roll back a version or restore the previous version ? 

I have an adobe package subscription and I'm still being asked to pay for adobe express and it's supposed to be included in my package? 

If i open the app for more than hours even after refreshing and clearing cache download is not working.

I cannot dowload two PDF files I need for my uni work. It gets to 90% and the bar doesn't progress. I've tried on different devices, networks and adobe accounts and nothing has worked. I've also cleared my cache and tried a different browser. I've also tried to upload the file to Google drive and Dropbox but the bar only reaches 96% and stops. I also can't download the file in any other format. I really need this resolved asap as I have my deadline soon.

I have spent time creating marketing material only to find when I try downloading to PDF - the formatting is completely wrong. I'm not using anything fancy - just text and coloured elements. PNGs/JPGs look fine. I can see this issue has been reported already but it doesn't seem to have been fixed.I have tried clearing the cache and all that. I'm a premium member and at the moment I cannot use it as intended. I don't want to download as a jpg because the point is to have content where the text is searchable. When will this be resolved?

The new update has completely ruined how I create video thumbnails. The system was so easy to use and now it's completely changed and even the image sizing is incorrect. I will be cancelling my subscription 

It's completely impossible to create an animated character because it always says there's a communication error with the server... it's not my internet. It's the service that's broken. And it's unfortunate because it was fun, but it's no longer possible. Someday they'll fix it. 

Adobe express - qr code generator =Timeout error loading quick action. Try again later. Tried in several browsers, but same every time.