Bug Reports

Issue summary: Remove background feature will not work on Chrome or on mobile app. I’ve cleared my cache and cookies, restarted my computer, redownloaded the app, and tried using it in incognito mode. None of it works. Product & version: Adobe Express (web and mobile app)Platform: Chrome and iOSSteps to reproduce: Create a new design, upload a JPEG, duplicate, remove background on one photo.Expected result: The background should disappear and only leave me with the person.Actual result: Express notifies me they are unable to remove background from image. Attachments: 

Adobe Express approval status feedback shows as cut off by the right edge of the browser window for the person receiving the feedback. There is no way to adjust the window to show the full feedback text. Hyperlinks in the feedback text do not work. They cannot even be copied and pasted. How do we resolve this? I also have a screen recording if that is helpful.

We're aware of an issue affecting several features in Adobe Express. If you're running into any of these, you're not alone and it's not something on your end:Auto captions stalling partway (a lot of you are seeing it stick around 17%) Clip Maker getting stuck while analyzing your video, then showing an "Unable to show status" error Comic Creator not generating Animated Video Maker not generating Downloads and exports (PDF, PNG, MP4s, and others) hanging partway or not finishing Remove Background may also be impactedThese all trace back to the same underlying service issue, which is why they're happening together. The team is already on it and working on a fix, and there's nothing to troubleshoot on your side.If you're hitting this right now:No need to restart the job or retry the download over and over, it won't push through until the fix lands Best bet is to give it a bit and come back to it later - you can also subscribe to the status.adobe.com page to get updates on when the outage

When I insert object, all the picture options in getting are blurred

This bug appears to be back again, all day video or animated files are unable to download, they reach 90% and then just sit there spinning and not going any further

Images are visible while editing, but disappear in Preview/Present mode. Fonts are not behaving/rendering as they normally do.Business-critical issue – Adobe ExpressI am experiencing multiple issues in Adobe Express desktop that are affecting active customer deliverables (websites).Images are visible while editing, but disappear in Preview/Present mode. Fonts are not behaving/rendering as they normally do. My projects is not visible in my normal Edge session, although they do appear in Edge InPrivate and in Chrome. I have tested different browsers and cleared Adobe site data. The issue is still affecting my workflow.These are existing customer projects and I am concerned about making changes while the rendering is unreliable.Adobe Express WebWindowsBrowsers tested: Microsoft Edge, Edge InPrivate and Google ChromeDate: 4 September 2026

I am creating reusable branded templates in Adobe Express and need BioRhyme ExtraBold as part of my brand typography.Adobe Fonts supplies BioRhyme as a variable font, which Adobe Express currently does not support. Adobe's documented workaround is to use a conventional/static version of the font.I have the legitimate static TTF version of BioRhyme ExtraBold, but when I try to upload it to Adobe Express, Express rejects it with the message: “Font cannot be uploaded because it already exists in the Adobe Fonts library.”This creates a dead end:Adobe Express cannot use the Adobe Fonts variable version. Adobe Express recommends using the static version. Adobe Express then prevents me from uploading that static version.This is a significant workflow problem because I use Adobe Express specifically to create reusable templates and streamline repeated content production. Creating the typography separately in Illustrator defeats the purpose of using Express templates.Could Adobe please either:a

I uploaded my video that was 628mb. It stops st 95% then analyzes the video. Afterwards it stops at 16% and this pops up. I’ve tried every suggestions, incognito mode, cleared cache, tried safari and other browsers and I get the same result. 

Hi, I spent hours editing a template on Adobe Express Web version, then it said "Download", when clicking it goes to authentication, and using my account to login, it simply throws an error and that's it. Everything's gone. You navigate back in the browser and what you get is the unedited template you stared working from. This is hugely frustrating because 3 or 4 hours of my life just went to the bin. I got this code in case it helps: UUID: 1f3e077f-ce01-4ba4-a10b-efb204d02f5c Regards,Rui

The transparent images and logos previously uploaded to Express webpages are now showing up with white backgrounds.  These webpages have been published for months.  The issue happened once before on Jan 6th and was resolved.  Is this an ongoing issue and is it being looked at?  

Hi could you help me? My working file is stuck and can't be downloaded 

UPDATE 11:07 - all seems to be working again here. Thanks everyone. 16 Sept 2026 10:33 UTCIs anyone else having problems loading ANY content - existing projects.Service status says OK.Tired Mobile and two different browsers on Windows 11.UK based. 

I can't get captions to work on templates.  I create a template with a video with captions and save it. Then I make a new project from the template and replace the main video.  When I click "generate captions" from the new video the captions get stuck generating and never produce any captions.

Well, I Signed out and then back in. Deleted the app and reinstalled. Tried my phone. Nothing works and it’s getting to the point of where I wanna chuck my devices out the window 😂I know ​@Amitej S is gonna ask so….. 😂Your device make and model- IPad Pro and the model is MDWK4LL/A Your OS version- 26.6 Your Adobe Express app version, or your browser and browser version if you're using the web app. Mobile app version 30.7.0 Whether you're connected to a home or workplace network- Home Whether you're using a VPN or have an active firewall- Nope A screen recording showing the error, if possible- attached 

After opening a webpage to edit, it appeared as the an old version and none of the edits where there however all of the previous edits still exist on the published site. It won't go back to the version that is published. 

We have an Adobe Enterprise account that allows our team to share and organize files. On numerous occasions, duplicated files do not move into the selected folders or are not saved there, even after we click Save.We have also experienced instances where folders I personally created become grayed out and inaccessible. When I try to open them, I receive a message stating that I do not have permission to access them—even though I am the person who created the folders.These issues occur intermittently and make it difficult for our team to reliably save, organize, and access shared files.

Wenn ich eine beliebige Datei öffnen möchte, lädt die Seite und endet mit einem Fehlercode 5.Meine Kollegin hat ebenfalls getestet und hat das gleiche Problem.Ich benutze Google Chrome, wie sonst auch.

Someone has asked a question that details this bug but I thought I should make an actual report as it seems to be a bug affecting many users.When creating a web page any and all adobe fonts I select display as different variations of the same default font - in my case this is helvetica. This began just over a week ago and is occurring across multiple webpage projects including older ones that used to function correctly but upon opening the file the font will change.I have tried this using both safari and chrome on my laptop and the express app using an ipad pro. When I inspect the webpage on chrome the style sheet says the font should be nave (my intended font) but it is rendering as helvetica (see screenshots). If I export the webpages to pdf they will display the correct font but while editing the theme, editing the webpage, and while in presentation mode and preview mode the font displays as various weights of helvetica (not nave). The issue seems to only occur with adobe fonts as u

 I cleared out my storage so that I could continue without paying. 🤔 🤔I don't actually NEED to use the app, but I do to depic my thoughts to my family via text.🤨  Do I really need to purchase to continue using this app? 

I had attempted to generate a texture to go over my background early in my presentation and ended up canceling it before it finished. The generation never stopped for some reason and all work after that failed to get saved and I was unable to export or share the document. When I attempted to leave the presentation I got a warning saying that a generation was not complete and that it would get canceled. I clicked okay and all progress was lost along with the generation that never took place to begin with.

het enige wat ik doe is ik ga naar mijn recente projecten en dan krijg ik deze error, bij eigenlijk al mijn projecten op al mijn apparaten en ik kan vernieuwen totdat ik een ons weeg maar dat helpt niet.

Whenever I upload a photo into the “remove background” feature, I get an error message and the feature does not work. I have tried many different photos and get the same error message.

I used express to create my business cards however they have printed incorrectly and the reason seems to be the file.Screenshots below show the file as I see it in express then the PDF print download with crop and bleed. I used sections from a larger image that is in my branding to add to the card cropping and erasing the parts I didn't want to use. No matter how many times I re-erase on the area's I don't want they still show up in the PDF download, not in any other download, only the print version.How can this be rectified because now I'm going to have to reorder my business cards to fix the error but can't because it won't let me download the file as it should be.  

Hej all, I’m using Adobe Express web version on Google Chrome. There has been an update recently which has changed the display of timelines and -timings of elements on a sequence when editing a video. What has worked good in the previous design is now an absolute pain; if I wish to shift the timing of an element on one sequence, for whichever reason the selection jumps to the previous sequence. It is also not possible to move the time-cursor every now and then. I have attached a short screen-video of said problem.I would appreciate it if it’d be fixed soon as it seriously impairs my work. Thank you!

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