Bug Reports

Hello, we have Zscaler implemented on our enterprise, the download Font functionality is not working because blocked from a ZScaler security rule inherent the OLD browser component used inside Adoble Clooud Desktop App on macos. The user agent string is Google Chrome (116.x) (Mozilla/5.0 (Macintosh; Apple Silicon15_6_1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/116.0.5845.190 Safari/537.36 CreativeCloud/6.8.0.821) that is marked as legacy and blocked on ZScaler.Please can update with latest user agent Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/141.0.0.0 Safari/537.36ThanksFrancesco

Adobe express keeps on saying "network issue refresh again"  after I try to access my documents. PLEASE HELP. Freaking out as I may have lost a 80+ long page document. I cannot access any of them. 

New bug this morning.  I can't preview any files associated with Abobe? The preview window in both Illustrator and windows explorer say " The file you are attempting to preview could harm your computer" . Don't know if there was an update or something. i made no changes from yesterday when it was working fine? Please help! Windows 11 PC.   

Hey guy; I'm having trouble uploading my jpg files to creative cloud in the desktop app. Whenever I try to upload it immediately says "unable to upload" and when I try to use the web option, there's no option for upload, only a create folder option. Has anyone else experienced this issue? if so, how did you resolve it?

Upgraded my Macbook Pro. I used the migration tool. While the Adobe Apps are there with all the associated information, upon boot up, there is is an error with CC. I can neither uninstall, reinstall, or repair it. The apps (such as Photoshop) will not uninstall either due to this issue. I cannot get any gurus on the phone as the tech support numbers have been disconnected. I am at a loss what to do. I can't include version number as I can't run it. Running Tahoe 26.0.1, but the problem started in Sequoia ( I updated the OS thinking that might help). All I have to do is start the laptop top get the error. 

I cant upload anything to CC lybraries are disabled. Whole section where are used to upload files is missing

Buen día comunidad. Desde hace unos días noto que CreativeCloud no carga por completo. Siempre hay un apartado (como historial, cuenta, plan) que tiene un fallo por lo mismo. Hoy por hoy ya no carga, o directamente no se ve, el apartado de Archivos que deberían estar guardados en la plataforma. Es decir no puedo acceder ni ver los archivos realizados en Illustrator, por ejemplo. Salvo que abra directamente el programa, pero se supone que todo debería estar en la plafaforma). ¿Alguien sabe por qué ocurre? Que yo recuerde no ha habido actualización alguna que indique que ya no estará disponible ese apartado. Cabe mencionar que he cerrado sesión y vuelto a entrar, he reiniciado el cpu y nada. Saludos. ps. Adjunto imagen donde se debería estar la opción de Archivos, que ya no está...

We have 20+ shared client CC libraries and some of them are loading and some of them are not, and its appears to be random. I have signed out and back in several times. Sometimes, zero libraries load; other times a handful of them load, but never all of them. last week we did not have any of these issues. what happened over the weekend? 

Today almost all of tabs are gone.Whats wrong?CC version 6.8.0.821Win 11

Hoje pela manhã, eu estava trabalhando normalmente quando ocorreu um erro que fechou todos os meus programas Adobe. Quando eu os reabri, todos mostraram uma mensagem como se minha conta Adobe não estivesse logada.Acessei o Creative Cloud e reconectei minha conta, que apresentou um comportamento estranho de dizer que haviam 2 computadores (meus antigos) logados na minha conta e que meu computador, que eu estava usando a minutos atras, não estava. Desconectei dos computadores antigos e acessei novamente pelo meu.Consigo abrir os programas, mas sigo sem conseguir acessar, as fontes do adobe fonts e a gestão de planos da minha conta. Alguém sabe o que está havendo?Conversei com alguns colegas e disseram que, para eles, estava tudo funcionando normalmente.Não estou conseguindo contactar o suporte da Adobe.

Creative cloud 6.8.0.821Windows 11 24H2 26100.6725Let PC sleep overnight and wake it up.  There will be a message that creative cloud needs to be repaired.I expect that it should not constantly be repaired.Why is this happening?

Hello to beautiful community members I need help with my issue, I am having issues with my Adobe CC account It keeps loading and after a while it says unable to load plans, I am unabe to use adobe generative tools or any other tools which requires connection to the servers. Already checked the host files cleared those and gave access to firewall, but still nothing, can't even use the firefly.. Does anyone have any fix for this issue or do I need to reinstall the windows ?   

There's been an update or change on Creative Cloud loader on Mac. I am automatically loaded into the wrong profile under my corporate email and there's no option to switch to the correct profile. When I sign out and sign in again it just goes back to the wrong profile. Has anyone else found this and worked out a solution?

For years now, Adobe has provided the worst update experience of any major vendor. Messages such as "it's taking longer than expected we are working to resolve the issue" with no reasonable way to cancel the update (you will be stuck for hours on cancelling) are simply not acceptable. Why should I be waiting on Adone's apps to do updates? I've paid for them, I'm now paying to run my compute to wait on you. In the last three updates, I've been stuck in this situation on two occasions. I know what will happen next. Photoshop will be broken and I'll have to remove it and then reinstall. More wasted time when I could be editing. Creative cloud is supposed to support and enable me. It doesn't when it wastes my time persistently. Why hasn't this been fixed? It seems to me Adobe are spending far too much effort on AI tools and not nearly enough on sorting the basics. 

Suddenly, my Cloud is syncing all day long, with no end. I've tried uninstalling, restarting my computer, and a couple other things I've read online. I can't access any of my files at all. I'm so frustrated. Using on Windows computer. Help?

I am beyond confused,I got super excited, 25.5 adds so many new effects, I find out a month late, no biggie, I can update the software and try it out... so I go on my mac. Doesn't exist I am stuck on 25.4.1... uh alright, that's fine, I'll check my windows PC! Same thing. I don't know what's going on, wether this is not available in the UK yet, but the update has been out for basically a month and I've seen no sign of it on my end, does ANYONE know what to do or how to get it? It even teased me with a "whats new: 90 new effects" DESPITE my version number. Yes I have reinstalled Premiere pro... yes I have checked for updates... yes I have tried the links that lead to the new software update and installed via there... none of it works.Yes I meet the minimum requirements, I have a R5 5600G and a GTX 1070, my other computer has a 4070 Super and a 5700X, both are definitely fast enough. I have an M1 mac (8gb model unfortunately), but both computers have 32gb of ram.

Segnalo un problema di chiarezza nell’interfaccia di Adobe Creative Cloud Desktop.Il pulsante “Aggiorna” associato a Creative Cloud Pro o piani analoghi appare come un normale aggiornamento di versione software, mentre in realtà avvia un cambio di piano economico.Questa ambiguità può indurre l’utente a cliccare in buona fede, pensando di aggiornare l’app, e trovarsi invece nel flusso di modifica dell’abbonamento.Inoltre, nella finestra successiva manca un pulsante “Annulla” o “Torna indietro”, rendendo l’azione percepita come irreversibile (“clic senza ritorno”).Suggerisco di sostituire “Aggiorna” con “Cambia piano” o “Passa a un piano superiore”, e di aggiungere un chiaro pulsante “Annulla” per evitare fraintendimenti.-----The “Update” button for Creative Cloud Pro is misleading—it suggests a software update, but actually starts a plan change.The dialog lacks a “Cancel” button, making the action feel irreversible.Suggested fix: use “Change Plan” or “Upgrade Plan” and add a clear Cance

I want to install previous version of substance 3d painter (7.4.3) but cant cause i dont have button

I rarely used Creative Cloud, but now that I don't need it, I canceled the payment, and it wasn't a refund, but more money was paid. I'm a really poor college student. Actually, I can't use it anymore because I don't have money these days, but I don't have the money to pay for my phone right away. Please help me with a refund. I don't have money to buy anything right now.

Hola a todos,Estoy teniendo un problema con un archivo .psdc guardado en Creative Cloud. Al intentar abrirlo en Photoshop, me aparece este mensaje de error:"No se ha podido descargar 'Presupuesto.psdc' debido a un error."Este archivo es importante y no encuentro manera de acceder a él. Ya probé reiniciar Photoshop, la computadora y revisar la conexión a internet, pero el error persiste.¿Alguien sabe cómo puedo recuperar el archivo o qué pasos seguir para solucionar este problema?Muchas gracias de antemano por cualquier ayuda que puedan darme.

Sucede que tenía el apartado de aplicaciones beta y debido a un error me reinstalaron el creative cloud pero cuando me di cuenta no podia descargar photoshop beta, alguien me puede decir si le ha pasado lo mismo

Why are my Neural filters no longer working? 

 Hi guys, So I'm having this issue where adobe will keep asking me to sign into the cloud. but it will just repeate this message over and over.I have already uninstalled and reinstalled the app. I have signed out on the broswer and back in multiple times, I have deleted the key accsess, I have tried to use the log detector tool but keep getting this message? (I have full bars and connected to 3 different wifis to try get it to work) I’m still stuck, and it’s really stressful because I need these programs for college and use them daily. I haven’t used Adobe apps for about two months while I was away from my laptop on holiday, but I kept paying for my subscription. Not sure if that could be related.Any help would be greatly appreciated.

Hello Adobe， My account paid the money, but not all the apps are working. Try talking to the chat operator; maybe they can help me fix it. Then I can use . terrcable savers I'm unable to use all the software. Each time try to open it, it does not work. Who is ready to help me fix it? 

Здравствуйте! При экспорте выдает ошибку компиляции фильма. Код ошибки 1609629695. Подскажите в чем может быть проблема?