Bug Reports

The initial interface says there are 14 updates available. Most of the updates are incompatible with my system so this number is always inaccurate.  MacOS Monterey - Mac Pro 6,1

I've had this problem with the CCdesktop app displaying ver weirdly for quite a while. I've plugged away trying to find a solution myself for ages but it won't go away. There is also a problem with library syncing where have to enter the app and click on the files before they start to sync (very slowly) in Photoshop. I don't get this type of display problem with any other app, just CC desktop.All apps/drivers are up to date on Win 10.Thx in advance.  

For a few weeks now, I keep getting asked to log back in everytime I open an Adobe app and many times a day, for no reason. Everytime, I have to log back in, hope that the Creative Cloud app will load and wait for all the fonts to reinstall... 20 minutes several times a day. This does happen on all the computers I'm logged into with this Adobe account (both Mac and Windows).I already tried reinstalling, cleaning caches of all sorts, going offline, etc.. but the issue remains.I am tired of this overprotecting system that litteraly stops me from working, as I almost spend more time dealing with the Adobe ecosystem trying to open my work than actually using the software...Please help/fix it. Application : Adobe Creative Cloud v.6.7.0.278System : macOS Sequoia 15.5

I'm not sure what the issue is but every single time I go to update any app I inevitably get the "Progress is slower than usual. Working on resolving issue..." and here's the thing, I 100% know it has nothing to do with the internet connection. I'm always updating at the office which is hardwired into a network broadcast facility that has bi-directional 990Mbs speeds just looking right now, so what's the deal with the software? (Working on a Windows 11 Pro PC, updated versions of everything)

I can't exit the view window. The update notification pops up and I can't turn it off.

My Creatice cloud for desktop is not showing REVIEW LINKS on my files folder (or in any place).    

I am trying to install Substance 3D Painter (version 11.0.3) onto my C: Drive using Adobe Creative Cloud (current version) to my Windows 11 Pro Desktop PC and every time I attempt I get an (error: 189) and the error log states "Exit Code: 189 -------------------------------------- Summary --------------------------------------• 2 fatal error(s), 0 error(s), 1 warnings(s)FATAL: Total size required for installation is '7445140585' bytes, but only '103194624' bytes are available on the installation drive 😧 FATAL: Error occurred in install product workflow with error code 189 error message 7445140585#@#103194624 WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180 -------------------------------------------------------------------------------------" even though my default install location is on my C drive and even if I change my install location to my C drive manually it still tries to install to the D drive. I have recently rebuilt my PC and installed Windows 1

I am currently using PS v 26.7.0 20250513.r.15 on Windows 11 24H2 I've had a couple of update notifications in the last few days saying 'Update for Photoshop Available'When I go into creative cloud and go to updates, It says everything is up to date,  (Photoshop Updated 18 days ago). This is the same even if i refresh. I suspect there is a bug somewhere ??

Hi, When there are new updates available for any of my Adobe products, it shows a red dot on the Creative Cloud icon. It freaks me out every time because red means something is wrong. If it's just a new update alert, it would be nice if it were a blue dot. I'm using iMac with latest operating system (Sequoia 15.6) and Adobe Creative Cloud version 6.7.0.278. Thanks for listening!

I am no longer able to download my Fresco or Photoshop files from the Creative Cloud desktop app which I have been doing without issue for 6 months or so. Downloading files no longer works in the web browser based Creative Cloud either. Both respond by "Downloading local copy of...." for a good 10 minutes at least before simply stopping with no prompt or warning. I am able to export any files from Adobe Fresco/Photshop to my iCloud account without any issue. Have tried restarting, signing out, quitting and restarting, different browsers and computers etc. I have used only of 20.2GB my 1TB in storage. Any suggestions or workarounds (beside the one I have) would be appreciated.

The option to maximize compatiblity for HDR photos (jxl and avif as far as I have tried) keeps turning on on its own, even when the option is unchecked. I sometimes have to check and uncheck it for the photos that are exported to not have this option (I checked the output files multiple times). I don't exactly know when it's unchecked and when it's checked just from the menu, and it's hard to tell when it switches. 

I've been having this Libraries Sync Error in the Creative Cloud app now for about 4 years, and it

I had this happen this morning. It's been reported infrequently in other Adobe forums over the years, but not in the CC Desktop forum as far as I know. This was on Windows 10 Pro. The fix was simple: select the Uninstall option for the app using normal Windows controls, and then do a Repair. Done. The legacy fixes included deleting some objects and re-installing, but that doesn't seem to be necessary. The presentation was: click on the usual CC desktop shortcut, CC app window opens, but is blank. Hovering around on it might see the mouse sprite arrow change to a pointing hand, with no hovertip, and clicking it might work, and in one try, launched Illustrator. So it seems that it's just a matter of the window content not being rendered.

Mehr als frustrierend.'Seit Tagen versuche ich die Creative Cloud zu starten.'Ständig erhät man die Fehlermeldung Abonemmentstatus kann nicht bestätigt werden. Deinstallation und Neuinstallation brachte keine Verbesserung.'verschiedene Foren durchsucht - auch keine Lösung.Was nutzt die schönste Testphase, wenn man tagelang damit beschäftigt ist, eine Lösung zu finden, um das Programm überhaupt erst einmal zu starten.'Achja - startet man die Creative App statt des einzelnen Programms wird man in einer Dauerschleife abgemeldet zur Neuanmeldung aufgefordert und wieder abgemeldet.Von Adobe hatte ich ich eigentlich mehr erwartet.'Kann jmd. helfen?

Hello,The installer executable for Adobe Creative Cloud hosted at Adobe Creative Cloud download does not appear to be digitally signed. Because of this, SmartScreen in Edge treats it as a potentially dangerous download. Thanks! 

This may violate the "respectful" part of guidelines so it may not reach the ears who need to hear this but there are so many painfully common disconnects with PS, FR and AI.  Soooo many problems and shortcomings with Adobe's abysmal integration rollout with ipad - for something like 6 years and counting.  If I could I'd use the money I spent on the first gen iPad Pro that had Adobe compatability and get a cintiq touch that actually helps instead of hinders stylus use and functions, I would.  Maybe some compensation for all of us who spend so much time futzing around - using work arounds, redo's, and searching in vain for some scrap of information on "what we're doing wrong" or "what are we missing" in getting the systems to work together as they should.  I've been paying Adobe for their software and using expertly reaching clear back to the earliest 2000s - so some news you may need to hear is that it's not our fault your systems causing so designers like me so muc

Tras canjear un codigo de creative cloud, la cuenta esta con problemas, no detecta el mes gratis y a parte de eso, todas las app que intento cargar quedan en blanco, y si intento ocupar alguna app, me dice que tiene un problema y no deja hacer nada. si alguien sabe que se puede hacer, les agradeceria mucho.  

I have Premiere Pro through a Creative Cloud subscription. I used to be able to launch Premiere Pro and immediately start working, but now it requires a sign in pretty much every time I launch it (granted, not if I launch it again the same day). And it doesn't remember the username and password. I want to sign in with a bespoke email and password, and not via Facebook or Google. For reasons. How to fix this annoyance?

  

my machine config i7 14th gen 14700HX nvidia rtx 4050 16gb ddr5 5600mhz ram , where is the problem 

I can't scroll through the installed fonts within the Creative Cloud App.  If I turn on the Magic Mouse, the scroll bar appears butwhen I just use my wacom, the scroll bar disappears. and I can't scroll through the font list.  Please fix!

I've been holding out for months and hope it's pretty obvious what the problem is. Godspeed.

I'm using ID 2023 on a 2018 Mac mini running Sequoia.  

When I open CC desktop app it now opens in full screen. It does not remember the compact size I wanted it to be.

I noticed that whenever Windows Explorer restarts for any reason, the system tray for Creative Cloud Desktop disappears, despite the program still running.   The root cause is that Windows by default doesn't re-add system tray icons when it re-creates the taskbar (which can happen if Explorer itself restarts, and I believe also upon certain system settings changes, shell extension installations, etc.)   Rather, the app itself has to listen for the "TaskbarCreated" Window Message as described in this Microsoft article: "the Shell notifies applications that the taskbar has been created. When the taskbar is created, it registers a message with the TaskbarCreated string and then broadcasts this message to all top-level windows. When your taskbar application receives this message, it should assume that any taskbar icons it added have been removed and add them again." There's an example on that page, and the process is also descirbed in this blog post, but basically you have to use