Bug Reports

Take a still frame using the camera icon under program monitor, set to OpenEXR, >Import into project. But creates infiniate exports until force closing program. Crash report created by PP. PP 24.0.3Mac OS X 13.6.1 Still frame generator exported 1,872  32kb datafiles before I could shutdown PP.

When you are working on a Production in which there is one project with imported media, another project with media sync via multi-camera clips, and other projects with timelines. Sometimes in these editing projects, when you open them, the multicam clips or the video clips are imported directly, and if you reassociate the source clips, they disappear from the project because they connect with the real source, which in fact was already there when you created the editing.The error therefore seems to be that the connection with the production project, which is the origin of the clips inserted in a timeline, is lost, but it is not known why this happens. It's obviously a Premiere bug, but no idea why it happens.Translated with www.DeepL.com/Translator (free version)

Hi, I'm currently using Premiere 24.2.1 and have encountered an issue upon updating to this new version. In my preferences the default audio transition (constant power in my case) has a duration set at 0.13 seconds. Whenever I use the shortcut to apply the transition it creates a transition with a duration of 1.05 seconds. Can anyone advise on a solution to this issue? ThanksJack

I'm having issues with Adobe Premiere and files recorded on the Sony PXW-Z190 camera. This camera records in XAVC-L 1080P codec. When I import these files into Premiere, create a timeline using the file settings, and Premiere simply crashes. This happens with all files recorded in this format and on this camera. We have tested these files on 6 other computers and the same problem occurs on all of them. Adobe Premiere is updated to its latest version (24.5.0) and still the problem persists. We have already cleared the cache and reinstalled the program several times and nothing has resolved the issue. Our current workaround is to convert the files in Adobe Encoder. This solves the problem. However, this becomes totally impractical due to the amount of footage recorded daily, causing the editing process to be slow. We are a local TV channel, where we need to edit urgently. Below are my computer specifications: Operating System: Win 10 (64 bits) 22h2 Processor: 12th Gen Intel Core i9-12900

UPDATE: Fixed in Premiere Pro version 25   I tested today CC2024.6 but I had to switch back to an earlier version after two crashes within 10 minutes.   After installation of CC2024.6 I cleared all mediacache and started to edit with one Sony XAVC MXF file (HD1018050P) from local disk. One clip with colorcorrection and one overlay track with a titel. Every time after a few minutes Premiere disappeared without any warning! This happend during scrubbing.   This is my windows log Naam van toepassing met fout: Adobe Premiere Pro.exe, versie: 24.6.0.86, tijdstempel: 0x66b5188dNaam van module met fout: ImageRenderer.dll, versie: 24.6.0.86, tijdstempel: 0x66b51347Uitzonderingscode: 0xc0000409Foutmarge: 0x00000000001619f9Id van proces met fout: 0x4464Starttijd van toepassing met fout: 0x01daf532ff74663fPad naar toepassing met fout: C:\Program Files\Adobe\Adobe Premiere Pro 2024\Adobe Premiere Pro.exePad naar module met fout: C:\Program Files\Adobe\Adobe Premiere Pro 2024\ImageRe

I was using Dynamic Link but the problem happened after I made a restore backup for the MacBookThere is no connection between Adobe programs such as Encoder, After Effects and PremiereBut Dynamic Link works smoothly with Premiere Pro and Audition only

Premiere Pro V 23.4.0Mac Studio M1 Ultra 64GBMac OS 13.2.1 VenturaProject- 10-minute Proof of Concept piece, 4K ProRes 422 (HQ)The steps taken:- Import standard SRT captions sidecar file into Project panel, generated by pro agency (ViCaps)- Drag program to generate timeline from movie export file named identically to SRT file, from same folder which also contains project file.- Drag SRT file containing full list of subtitlesExpected result: full caption track appearing above video track.Actual Result: only the first two SRT files show up and the rest do not appear, nor do they show up in the Text panel. Research:I examined the SRT file-- it is complete. Timecode ends in Audio Units, not Frames, so for one experiment changed timecode to Audio Units (100ths of a second). Otherwise, frame rate is 23.976.I note SRT files import at 30 FPS and I've been told this is normal and should not affect display of captions. Indeed the company provided an ad hoc video of the process using V 15 of

Just updated to Sequoia 15.1 as I had another unrelated bug I was trying to fix (not in Premiere), and suddenly keyframing the Scale in Effect Controls no longer works. Changing the scale works until a second keyframe is added, at which point it will keep the scale of the first keyframe. All i'm trying to do is a simple push-in. Tried on multiple clips on multiple timelines and the problem still persists. Both keyframes have different values but there is no change in scale visually. Anyone else have this problem? Using Premiere v 25.0 on a M1 Macbook.

Hello,I am experiencing an issue involving Upgrade Caption to Graphic. Watch this video to see the bug: I have created a simple preset that scales the width up and I set the Type: Scale so that the keyframes automatically adjust to the layer length. However, when I apply the preset to the Upgraded Caption to Graphic text layers, the preset does not scale. To test, I created a new text layer and applied the same preset and the preset worked (scaled accordingly) I will attach 2 photos to show the difference. Please fix this as soon as possible becuase this is not allowing me to use Automatic Captions if none of my animations work. The photo below is showing how the preset should work. This is a text layer I made without automatic captions and upgrade caption to graphic. The photo below is showing that the preset is not working on Upgrade Caption to Graphic text layers. Is anyone else experiencing this issue? Please let me know what can be done. Thanks! -Kyle

Already had auto transcription turned off. Still crashing.

Sharing a screen record with my mouse clicks on. I've found it impossible to make edits without encountering endless spinning wait cursors (beach ball of death). This happens when I'm editing transcripts in text-based editing.Specs:2019 Retina 5k, 27inch iMac3.6ghz 8-core i9Radeon Pro Vega 48 8gm128 gb Ram

-------------------------------- UPDATE   Problem Fix in 23.6 I just finish a 1-hour long project in multicam with any problem at all. The bugs seems to be completly gone, my edition was smooth. Actually now it run much better the video, sometimes with not even a dropped frames.    Thanks Adobe. --------------------------------- Hi, this is a compilation of the same problem posted by different users (two post are mine, but inside there is more people with the same problem).   The problem is this: Multicam monitor dissapears and only shows the preview, not the multicam selection.You can see inside every post the glith/bug explained.   We need a solution, editing in multicam is extremly annoying with this bug.   Upvote if you have the same problem. Merged Threads: https://community.adobe.com/t5/premiere-pro-bugs/problemas-con-edici%C3%B3n-multic%C3%A1mara/idc-p/13939731#M12042 https://community.adobe.com/t5/premiere-pro-bugs/multicam-keeps-going-back-to-prog

Why can't I find the seaarch and replace under graphics anymore?I'm using Premiere Pro 23.6 on windows 

Installed a trial of the new version of PR on my laptop to give it a test run of the 24.0. Reinstalled 3 times already but I can't see the Timeline settings in the Preferences. Is it just me or my machine? Hoping anyone could chime in. Thanks.

I've been using the new text panel to transcribe some source clips and it was stuck on one clip, so I left that sequence to work on another one while it did its thing. I reopened the text panel to this error message.  I restarted the text panel, then restarted Premiere, then restarted the computer, none of which worked. I opened the project on another system using the Productions project and the error persisted on their system as well. All of my previously transcribed clips were also affected and now the text panel doesn't work at all in this project. I brought the affected clip into a new project outside of the Production and the text panel recognised it, but trying to retranscribe it ends with the same error. There's nothing weird or corrupt about the clip itself. It plays and interacts with the NLE as normal. At an hour and 46 minutes long, it's on the longer side, but we have clips as long in the original project that Premiere had no problems with. It's a simple Q&A i

We are editing in Premiere some footage that was shot with a Sony FX3. In Premiere the audio has a 2 to 3 frames off-synch wich does not appear in Davinci Resolve neither in FCPX. We thaught it was the cam, turns out it's Premiere. Even when audio scrubbing is on we hear it off-synch. We tried in 2 different computers and it's only in Premiere. Premiere 2023.3.0iMac Pro 2017Video :XAVC HSHEVC LongYCbCr 4:2:2 10bitS-Log3100 Mbps4K23,976fps PAudio :PCM48 kHz24bit depth4 channelsHere are some screenshots.Has anyone encounter the same probelm?Thanks, JP

Hi, we record our footage on a Sony A7s3 in the 4k HEVC 10-Bit. Whenever we import the footage into Premiere Pro, the audio is out of sync with the footage by about 1 frame. We noticed this because we also use the H.264 proxies recorded by the camera. When we toggle the proxies, the footage stays in the same spot, however the audio waveform shift by about 1 frame. The thing is the proxy's (h.264) waveform is correctly synced with the video, but the original media's waveform is not.  I did a test by recording  H.264 on our Sony A7s3, and that footage was synced correctly when we imported it into premiere pro, so it seems it is only an issue with the HEVC Codec. I importat the HEVC files into DaVinci resolve, and they are correctly synced there. So it seems to also be any issue in premiere pro. Right now our solution is just to manually sync the video to our external audio recorder's audio file. We'd like to continuing editing in premiere because our workflo

After upgrading to the 2019 version of Premiere Pro CC I'm getting this error when opening any project. I can edit the project but I don't know if any work that I'll be doing will be compromised by this error. I need a position about this problem to continue working in any project in the 2019 version.

Hello, my Premiere Pro keeps crashing repeatedly a few seconds after it loads the project.

Als ich mit der aktuellen Premiere-Version 24.2.1, die ich am 23.02.2024 installiert habe, von meinem Filmprojekt nach Picture Lock einen AAF-Export gemacht habe, konnte der Sounddesigner die Timeline zwar in Pro Tools öffnen, aber die ISO-Tracks nicht zurückholen. Das lag daran, dass alle Metadaten nach dem Export weg waren. Start-TC war angeblich immer 00:00:00:00. In Premiere selbst waren die Metadaten der Audiofiles aber vorhanden und bei früheren Tests, wo wir AAFs exportiert hatten, ging auch alles. Das war aber vor dem Update von Premiere.   Ich habe also die vorherige Premiere-Version 24.1.0 installiert und der AAF-Export hatte wieder seine Metadaten, einschließlich korrektem Start-TC.   Windows 10 Pro 22H2, 64 Bit. AMD Ryzen 5 2600 Six-Core-Processor, 3.40 GHz. 32 GB RAM. NVIDIA GeForce 1660 Ti.

Hello,I just opened my projects after updating to the latest version of Premiere and all my MXF files are showing up squished with half the frame green.  I have no idea what happened.  When I open the files from Finder they look fine, and everything was working perfectly before the upgrade.  See attached image.  Same problem when viewing clips in After Effects as well.  HELP!  I'm on deadline and not sure what to do.  May try downgrading to the last version to see if that fixes it for the immediate project. 

Bug description: When sending a sequence to media encoder using the ALT+SHIFT+M keyboard shortcut on Windows, it doesn't respect the timeline I/O settings and will set an incorrect out point on the sequence you are trying to send. It seems like it only remebers the out point from the last sequence you went into the export dialog and THEN hit the "send to media encoder button." Makes the shortcut basically useless as you still have to open the export dialog to make sure the right i/o points are set.   Steps to reproduce in this video: https://youtu.be/XREOD9WhivQ Expected behavior: The "send to media encoder shortcut" will use the currently availible In / out point of the sent sequence or the currently availible work area. Not the previously sent one.  Workaround: Doesn't seem to happen if you have "import premeire pro seqeunces natively" unchecked in media encoder.  

I continually get a pretty generic error message from Adobe any time I am using an application, yet there never seems to be an actual error as the application runs and works as normal. It's become an incrreasingly bigger nuisance as it can pop up multiple times when I'm working on an edit in premiere pro, and even comes up on AE and the like. My applications are all updated to the newest versions, which makes the error message make no sense as it suggests to me that I should update the application. Does anyone know how to get rid of this bug? Thanks.

Playhead always stutters when browse panel in Essential Graphics is open while playback. When you change to edit section or close it, problem disappear. 

My Premiere keeps crashing and freezing for no apparent reason. For instance: If I press play in my timeline, and try to trim an audio clip (while the playhead is playing), premiere freezes for about 5 seconds (audio and video freezes, then after 5 seconds playback starts). This never used to be a problem in premiere before and it slows down my worklow significantly. Similar freeze whenever I jump to a different spot in the sequence and press play.   Technical Info: - Adobe Premiere Pro version number: v 24.5 - OS: Mac OS Sonoma 14.5 - System Info: Mac Studio 22, Apple M1 Max Chip, 32GB RAM, and we are working on an EditShare server, connected via Thunderbolt 10gbit/s - Video Format: 4K 4:2:2 10 Bit, mk2 MXF Files (Canon C300 Mark III, Canon C60),  Proxies in Apple ProRes LT - Workflow details: We work mainly in Multicam Sequences with 2 cameras and an external audio recorder - Steps to reproduce: I just setup a fresh project, imported all the files (about 3TB)