Download & Install

HiJust bought a new Mac (OS 12.3)I downloaded my PhotoShop Elements 11 resp Premiere Elements 11. To find that I need a newer INSTALLER - to contact Adobe for more information.Where do I get this newer installer from ?? I really like the programs to run.

Ich habe in meinem Mac Pro eine neue SSD Festplatte eingebaut, System installiert (El Captitan 10.11.6), musste dann Adobe CS6 neu installieren. CD eingelegt, CS6 installiert, mit eintippen der Seriennummer, Installation alles ohne Probleme bis dahin. Bei starten einer Anwendung kommt die Meldung "Seriennummer prüfen". Wenn ich auf bestätigen klicke kommt die Meldung "keine Verbindung zum Internet", was nicht richtig ist, der Mac hat Verbindung zum Internet, leider scheinbar aber keine Verbindung zum Adobe Aktivierungsserver. Wenn ich auf "Später aktivieren" klicke kann ich wie gewohnt normal mit den CS6 Programmen arbeiten. Meine CS6 ist eine Kaufversion (2012), keine Abo-Version. Wie kann ich die Online-Aktivierung ausschalten? Die alten Links zur Aktivierung haben keine Verbindung zum Server mehr. Hat jemand eine Lösung für dieses Problem?

 I just switch to another device and try to download Premier but I tried a lot and the installer still like this for 3 days 

How is the password of Creative Cloud Installer, is it the same from Adobe ID?

How to install Indesign CC 2022 on iMac 2011 edition? Please guide. Thanks

I am looking to upgrade from Elements 11 to 18, is the upgrade only available via a download? I would prefer a hard copy as I periodically rebuild my PC (Desktop) and I also use a laptop when away from home so I am not sure how long the download would available for where it is much easier to use a disk to reinstall.RegardsSimon

I have Windows 7. While trying to install Lightroom 6 that I just bought new, it keeps saying "please connect to the internet and retry" (just as it did when I tried to do the trial version) but I am connected. I checked the firewall and it seems to be fine for letting the program through. Clock is set properly. Getting extremely frustrated as I don't have all day to go through pages trying to find answers and to say the least, I am NOT well versed in computer lingo, etc.

Recently I purchased a new computer and tried to reinstall CS5 Design and Web Premium on new device. Install failed. Contacted Adobe and the license was verified. Was told I needed to upgrade because CS5 is no longer supported. Asked why since I have a valid license. Response try reinstall again. When it failed to activate the support from Adobe ended. What is the solution to get my CS5 up and running. Thank you for any help, Dan

Exit Code: 505 -------------------------------------- Summary -------------------------------------- - 2 fatal error(s), 3 error(s), 0 warnings(s) FATAL: Error (Code = 505) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:28.9.12.2 FATAL: Error occurred in install of package (Name: UWPAssets Version: 28.9.12.2). Error code: '505' ERROR: Privilege lowering failed PU_CreateProcessWithTokenW! Error: 1058 ERROR: Failed to launch hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe for install UWP with error code 1058 ERROR: Failed to install UWP Appx Package with error failed to launch hdhelper.exe (delevated) for installing UWP appx with error code 1058 -------------------------------------------------------------------------------------

Hallo,seit ein paar Tagen wird bei CS5 Web and Desing Premium bei jeder Aktion, z.B. Öffnen einer PDF nun die Seriennummer abgefragt, bzw. ich muss das Produkt andauernd mehrfach pro Stunde registrieren lassen.Wie kann das sein? Vorher hat einmal gereicht für mehrere Monate.Kann das damit zusammenhängebn, dass seit wenigen Tagen oder Wochen scheinbar CS6 Web and Design Premium nicht mehr vom Adobe Support unterstützt wird und man nun künstlich Probleme schaffen möchte?Vielen Dank für eure Hilfe!VG, Michael 

it keeps saying i dont have a subscription and if i want it i have to pay.....even tho i already paid.....installed thru creative cloud app.if this is how its going to be i might just be asking for my money back.

Hi, I've purchased a new subscription to Photoshop, but when trying to install it seems I have a legacy version of creative cloud on my system that's broken.Problem is, I cannot install Photoshop as attempts to either repair, install or uninstall (using the official uninstaller) creative cloud meet with the spinning ball of death and nothing else. How can I fix and start using the £200+ purchase I just made?! I'm on an M1 MacbookPro, Monteray 

Elements 13 crashed on my Windows 10 (for some unknown reason).  I tried uninstalling it and then re-installing it, but after the re-installation, I get a window that says this serial number is already active on this computer and needs to be a new serial number or the old one deactivated.  How do I "deactivate" the old serial number so I can re-install the product that I already paid for?

Have been using photoshop for 10+ years in the form of CS6 on a older MacPro.  Was recently gifted a trashcan MacPro with 12 core and 64GB running Monterey, and signed up for the Photography bundle on the new machine.  Installation appears to go smoothly, but that's apparently not the case:  I can launch PS and I can open and modify jpegs or tiffs, but cannot access camera raw at all.  The plugin shows up in preferences but nothing happens when I select it.  Any attempt to open a raw file results in a "unsupported file" type message.  Quitting PS requires use of the force quit option every time, so something is amiss.  Also, the creative cloud app will function fine to download apps but otherwise the cloud icon just spins on "getting storage information".  This failure is also evident in PS in the form of an exclamation point on the cloud icon.    I've uninstalled and reinstalled everything a couple of times, logged out/in, restarted, e

Updating anything through the creative cloud app forces my network to crash. My Netgear Orbi goes to solid purple light and becomes unresponsive. My computer is hardwired. Problem also occurs with my laptop through WiFi. I'm on Windows 11. Anyone else have a similar problem? Or even better a solution?

Desde el soporte me derivaron a preguntar aquí.Tengo un mac muy viejo, que ya no seguiré usando, por lo que ahora al instalar la suite creative cs6 en el nuevo equipo un pc no me reconoce el serial. poseo dos seriales uno que era para pc y otra para mac. pero no me permite instalar ya que me dice que el serial es invalido

I can't open/start my Photoshop 24.1. And I need it urgently for work today.

RE-INSTALLING ON A NEW LAPTOP, ASKING FOR CD FROM 2016  TO COMPLETE MY INSTALL. I NEVER GOT ONE?THANK YOUALDO

I HAVE MY INSTALLATION DISK AND CAN INSTALL PROGRAM BUT CANT ATIVATE IT    

Hello I bought CS5 in 2013 (as I remember). It's an old product but I can work with it. I had a bit of trouble installing it at the time. The support term helped me overcome it, as follows: [Personal/sensitve information removed by moderator.] Hello, Thank you for calling adobe customer services ... Thanks and regards Adobe Customer Support   The problem was that I had bought just at the time of transition from CS4 to CS5. So there were some hoops to jump through to validate the installation.   Anyhow, since then, I have been using the same desktop. But it just died. So I got a new desktop and am trying to install CS5 on it, The validation process seizes up in the middle. Details are in the attached file.   Thanks for your help  

Hi, I can't start a help chat directly because it directs me to contact the account admin but there is no account. How can I contact support?

Hello, I need the direct download links (offline installers) for the new 2020 releases of  adobe creative cloud and photoshop 21.01 

In my editing the spacebar stopped working. My work will not play when I hit the spacebar or the play button in the screen. Any ideas what it could be? Thank you.Shawn

quiero instalar el photoshop de la version 21.01 desde adobe creative cloud, pero no encuentro esa version ya que solo sale hasta la 22.2 

I am unable to download any Creative Cloud apps. I simply get a popup saying I can find the app in my usual download location, but nothing is ever there.I have tried Edge and Chrome.No other sites are affected, only Adobe.