Download & Install

Hi, I have been through previous posts for this issue but not found anything that works. I got this message after installing system update Catalina 10.15.7. I am running a 2013 iMac pro. I tried the hosts file which is clean of any Adobe references. I disabled Firewall to no effect. In Proxy settings Atuto Proxy Cinfig is unticked. I can still use my CC apps for now but get a blank page when I try and access CC on the web. I can log in ok from a PC so nothing wrong with my account set up.

I have macOS BigSur Version 11:6 and when I try to install the Photoshop installer I get this message 'An error occurred while installing the selected updates.'    Any help would be appreciated. Thank you in advance. 

Hi there,I'm looking to cancel my current subscription as i no longer require it. i'm on a pay month to month payments for the Photography Creative Cloud Bundle and £9.99 a month.According to terms and services that i agreed to, read, and was informed about it said "i will not be charged to cancel this service".However, Adobe keeps wanting to charge me as if i'm cancelling for a year long subscription with having to pay 50% of my remaining contract with them. except at no point did i agree to be on a constant remaining contract with them (which 100% is the biggest money scam I've heard, on par with Apple about apple only being able to repair the IPhones) i only agreed to pay month to month.

I bought the 2022 Elements combo, Photoshop & Premiere, fom my local Best Buy store in California a month ago, preparing for a new computer.  I've been a loyal Adobe user from V. 5 to V.13 to V.2022 (which was allegedly required for Windows 11)..  I've always bought my software on disk versus downloads, which are expensive.  I like having my software I buy here with me. Got my new desktop setup and got my sealed Adobe DVD out last noght.  Found a turquoise 5 x 5 inch card in the box with specific instructions. I'd require "Serial number access" from the "Redemption Code" on the card.  Seemed easy, since I already had an Adobe Account.  First I use the provided link, which doesn't work...so I try to get to the correct link, which took almost 2 hours of frustration!  I finally get to the "Retail Purchase" link and FINALLY the Redemption Code works and gives me my two Serial Numbers.  I carefully write them down and went to bed, too exhaust

Hi -  I was directed here by the agent, regarding auto-renewal of my Adobe subscription, therefore I'm assuming an Adobe representative will be in touch. BACKGROUNDI am based in the UK. My monthly-paid annual subscription auto-renewed, and I tried to cancel within 14 days of the auto-renewal. The agent advised that the 14 day 'cooling off' period does not apply to auto-renewals. LEGAL AND GOVERNMENT CONTEXT1. Under section 30 of the Consumer Contracts Regulations, the cancellation period ends at the end of 14 days after the day on which the contract is entered into. 2. The Competiton and Markets Authority (the "CMA") recently took enforcement action in the context of ‘subscription traps’ (as part of their McAfee and Norton investigations). 3. In Oct 2021, the CMA released new practical Guidance for businesses offering subscription services, which is based on the CMA's interpretation of consumer law: https://www.gov.uk/government/publica

I will do a clean install on my Mac to upgrade the OS. What do I have to do before and after to have CC working properly once I've upgraded the OS?

Hi there, Device name DESKTOP-4JFCTH9Processor Intel(R) Core(TM) i3-10110U CPU @ 2.10GHz 2.59 GHzInstalled RAM 4.00 GBsystem type 64-bit operating system, x64-based processor Edition Windows 11 Home Single LanguageVersion 21H2OS build 22000.675 I started my computer and I was reading my emails when I received the following message error:************************************ASSERTION FAILED  Program...\node-vulcanjs\builbuild\Release\VulcanMessagerLib.nodeFile: C:\bld\workspace\CCX-Process\main@7\...vulcanadapter.ccLine 390 Expressions: vulcan_For information on how your program can cause an assertion failure, see the Visual C++ documentation on asserts. Press Retry to debaug the application - JIT must be enabled**********************************************                            Any help is much appreciate it. 

Hi, I can't find a relevant Presenter discussion so posting here.  We provide on-screen lesson guides to schools and have been using Adobe Presenter for this. As both Presenter and Flash are EOL/retired, I am looking for an alternative.  We use PowerPoint to create our lesson guides and then export these as HTML5 files to upload to our website. Does anyone know of any way I can do this without using Presenter? 

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i tried installing creative cloud last year. It had an error but i kept getting messages. i tried uninstalling it and got an error. I do NOT want it at all now. Yet, EVERY time i try to sign on to my PC, I get an error. It says: HELP!!!

i keep getting error 205 when i try to download photoshop..?

There's obviously a disconnect between people's experiences here and Adobe generally stating that offline mode 'should work'.  People are saying that offline mode is not working on their computers and Adobe needs to address this problem.  I am asked to sign in everytime I open the Premiere and have no option to work in offline mode or a warning saying I need to sign in within 30/90 days.  I'm working in windows 10, a maingear vector pro laptop.  The only thread that seems useful is the one mentioning the "wonky BIOS setting of AGESA Combo Pi v2 1.0.0.2" but it seems odd we would have to revert BIOS to deal with this problem.  

I am a friendly person and I do not suffer carelessness. My computer is a bit old but worked fine until the last update. The latest "security" update uses up all my cpu and can't work. I use little things and don't need a million syncs on my computer. What's more, when you close all the CC programs, the sync happily goes on and I have to turn this crap off by hand all the time. Great right? In the end, the long talk is whether there is any way to use your programs offline, to install offline. Care is needed. Every bit you steal from me, my data and disk space, consumes the world's resources. Im sorry about my english, this is not my native language.

Hi, i restored my mac mid 2007, 24 inches, with el capitan installed, can you tell me which version of CC supports el capitan? Thank you.

I'm at 90% of downloading but I can't download all the way.

I paid for a 1-year subscription for Adobe Illustrator and now I cannot find where to download the application. Your "Adobe Account" keeps saying "There was an error loading your..."

Be aware, once you get the free trial and try to cancel they will tell you its cancelled but won't actually cancel. Ive been wrongfully billed for that past 2 months and customer service is a joke, they keep disconnecting me after saying it's resolved. I guess they force their customers to a subscription...not good. 

I installed photoshop 2022. It would run, but the next day I could not start it because startup files (photoshop.exe) are not there. I tried to install again but I get an error 501. Adobe said it is trying to access a file that is in use by a different application. It says to open task manager and end the task. But there is no application listed in the error. Microsoft says to use event viewer to check the error log for this and remove the application causing the problem. But there is no error log created that I can find. I tried to uninstall thinking this might be the problem but it is not even listed in my control panel as an installed program and there is no uninstall file. Adobe videos say to delete all adobe folders, but I have several other adobe products. I deleted all photoshop folders. I still can't install and get the 501 error. Any help?

Hello,I have a subscription for Photoshop; I am using the 2018 version on osx High Sierra (max version for this OS). I was happily working with this configuration when suddently a popup window appreared mentionning that I have no subscription. I called the local support 3 times (very nice persons); we spent several hours trying to debug but no succes. I cleaned the cache, deleted everything, re-installed a 2018 version, they verified that everything was normal on their (Adobe) side. Now when I open Photoshop I have a window mentionning that it is a trial version. Everything looks normal when I open Creative Cloud, I have access to my account informations, my applications etc.   I tried on another Mac: same thing, my subscription seems not recognized by adobe. Would anyone have a bright idea about the origin of this problem ?Thank you !

when i try to login on the creative cloud app, i put in the email, then it says ive previously logged in with google, so i use the redirect to google button, and then i click on the email my account uses, it either gives me an error message or loads infinetly. And my pc is wa above thte required spec so.

Somehow Creative Cloud got installed in my Applications folder on my Macbook Pro. I do use Photoshop Elements 2020. I do not want to use Creative Cloud; I do not want a free trial, but the uninstaller says it can't uninstall Creative Cloud because other apps require it. Can anyone help me to get rid of it? 

I brought photoshop and it says its a free trial what should i do?

I don't like the new 2022 Adobe Animate and I much prefer Adobe Animate 2019 but it's not in the older versions list and I don't know where to get this version. I would really appreciate some help.

I want to be saving a few dollars by downgrading my plan to the 20GB CC photography plan and add a small amount of extra storage. 20GB is too little but 100 would be enough. I can't find a way to do this, it seems that my only option staying with the 1TB plan. Is there a behind the scenes way to add this extra storage? cheers!

Hello colleagues.My company wants to buy a laptop for it's Graphic Designer. This will be for extra use at home if it's necessary because she has her own pc at our offices. We use CC. What laptop should I buy for Ai, psd and maybe video editing?Thanks in advance & I' m sorry if I wasn't clear