Download & Install

I switched auto-update off in Creative Cloud, but it still starts downloading everything when I open it. Watch how auto-update turns from on to off when I open the panel - leaving me no way to change it! What's going on? 

Once again I'm sorry for posting in this forum but I've contacted Adobe support and have been assured i'll be able to post and that my post will not be vandalised so this SHOULD be the last time i post here.(To any over eager moderators (Jeff A Wright) please look into case ADB-34301597-J8W9 before taking any action against this post)So i recently updated Adobe Flash player to 32.0.0.465 but when i did so .swf files stopped displaying the flash image on the .swf files. I know how to replace .ico files but i can't find where flash stores it's .ico file. Thanks to another user (kglad) I now have the files i need to replace the .ico file but i still need to know the physical location of the .ico file in order to update/replace it. 

 Buenas tardes, no he podido instalar ningún programa, he desinstalado e instalado creative cloud y nada.  

After a complete clean of my laptop i find my lightroom 6 will not load and notification says i must upgrade my browser to windows 11. My laptop according to the assistant states my laptop is not configured for windows 11 due to the processor size. Apart from purchasing another laptop with windows 11, how can i fix this? thanks 

Hello everyone, i'm facing a big issue while installing Creative Cloud and Adobe products.First, i was trying to update my Adobe products and Creative Cloud but always fails. Then, i uninstalled CC with the Creative Cloud Uninstaller and uninstalled every products of Adobe. I run the the CloudCleanerTook to make sure that all is clean.After that, i tried to reinstall CC but always fails at 7% with error code: P207. I googled the error code and i have tried to fix the issue:- Desactivating my AntiVirus(BitDefender), My firewall (Both BitDefender & Windows).- Deleted all cache files and every folder that is related to Adobe.- Checking my host file but everything was clean.- Cleaning my Registry with CCleaner.- Changing my DNS and connect to a VPN.- I have also checked some links provided by Adobe here : Resolve connection errors with Adobe Creative Cloud and Creative Suite applications and everything works fine.- I tried to install Adobe Products individually without CC.But nothing w

hello, I bought a sealed Windows CS5 Extended Student & Teacher for our lad who is starting upper school this year.Before I unseal it can anyone tell me if this product can still be activated as the box says we need to obtain a serial number via proof of educational eligibilitythank you

I have a computer and wanted to install CS5 Master Suite, which I own and see as perfectly fine for my needs. Unfortunately it is at its activation limit. Only one computer with the activation is still available to use.  The others don't work anymore. - Please don't suggest the Adobe contact support page to me, as is the case with older posts that had the same issue. The chat now requires an active CC subscription to give you an agent, and ignores that I have Adobe Master Suite CS5 in my products history. So it is blocking me from accessing an actual human being, and the only option left is the community forums because there is no email or phone number available.- I tried deactivating on that one computer left. It kept on saying "please connect to the internet" when I tried to deactivate it. I would prefer it to run on that machine as well, but it's the only one I currently have access to for deactivation, and not even that's working. It also looks like there is no way t

I am trying to re-install my copy of PS CS3 and I know the the activation servers are down so I read the discussions and found the answer below:   "CS3 and Acrobat 8 activation server is retired see reply #1 https://forums.adobe.com/thread/2372929 -you MUST use the special serial number AND the special installer you download, not your originals -above includes a link to get the special version AND links to help with activation problems -more information on activation problems with the new version https://forums.adobe.com/thread/2385900   Is this the correct answer? The links are dead.

Olá! Baixei o arquivo Creative_Cloud_Installer mas ao executar não consegui dar continuidade e nada acontece. Além disso, nos demais programas aparece uma mensagem de "incompatibilidade". Tentei contatoc om o suporte, mas mesmo sendo dentro do horário de atendimento no meu país, não obtive retorno de um atendente. Alguém conseguiria me ajudar?

Hi, I bought a new subscription to Adobe on a new Adobe account. I downloaded the desktop and the apps but every time I'm trying to open one of the apps I get the error code 12013. I already did every step of the problem solution guide but nothing worked.. When I look in my Adobe account I also see that there are no devices connected. Can anyone please help? I can't contact the Adobe live chat, only the virtual assistent who sends me to the guide.. 

Hi, I need to cancel Acrobat Pro. I just wanted to trial it, but am now locked into an annual plan! When I try and cancel, it tells me I will be charged an 88 pounds cancellation fee. I feel tricked :(((  How can I get out this plan, please. I already have Adobe Export and that it enough for me. 

Hi, i am kartik,  from last few days i was having problem in my computer, just now i have re-installed everything accept Photoshop, i just want to know that can i install it on "another Drive Of My Computer"?

Problem de téléchargement; dossier D’assistance Adobe  ADB-34756748-L1Q8Problem pour téléchargement

Wie kann ich die Adobe Creative Cloud auf einen anderen Laufwerk rein tun. Bei neu instalieren speichert es automatisch im c Laufwerk und ich würde es gern in einem anderen Laufwerk haben. Ich danke jetzt schon auf die Antworten.

Hello.  I bought an app called Gradient XTerminator for my astrophotograhy photos.  I had to reset my pc because it was not working properly.  I lost most of my apps in the process.  I managed to reinstall photoshop but I noticed Gradient XTermiator was not there anymore.  Is there any way I can recover it?  Many thanks.  Michael.

Last year I got roped into a full year or else I pay for it anyway. Waited for the year to end and bam these crooks renew without my permission. Now when I try to cancel they want $270 or something for cancelling when I never agreed to renew. I'm filing a class action on this company. Hold time on thier phone line is like an hour if you can even get thier number. This is not how you do business Adobe. You will speak to me. You will cancel this subscription without penalty and refund my payment you just took from me.

Error 42 occurs because the installer was denied access to a necessary file or folder. This error commonly occurs when Windows cannot validate the digital certificates included with the installation files.   You can find information on how to fix problems updating digital certificates at https://helpx.adobe.com/creative-cloud/kb/Error-code-42-or-72-when-installing-or-updating-Creative-Cloud-desktop-app.html.   If you have an individual Creative Cloud membership and continue to encounter Error 42, then please download the Creative Cloud desktop app using the Alternative downloads method from https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html. Once the installation files arrive, you can execute the installer, and the updated certificates will be added to the computer as part of the installation process.   If you have a Creative Cloud for Team or Enterprise membership, or an organization manages the computer, please get in touch with the or

Hello!The company I work for purchased Adobe Creative Suite CS5.5. I have one license on my computer. The other license is on a computer that we no longer have. Is it possible to retrieve the other license?

Olá, comprei um produto on line há 3 horas, fui bem atendido por chat humano, superacessível, paguei por pix. Ainda não recebi o produto no e-mail, conforme orientado no chat. Além disso, a Adobe não reconhece minha conta e não identifica o pedido. Também não consigo mais ctato pela Adobe, chat robô, msgs repetitivas, sigo no anonimato. É assim mesmo? Pegadinha? Fui enganado? Podem me orientar? 

i just bought subscription and downloaded creative cloud and illustrator, but there was an error that they can't check my payment. there was link to articles i checked my time settings, deleted certificates but after that i can't open neither creative cloud nor illustrator

This is not useful to someone who does not have a current subscription. I have the same issue and the thing keeps barring me from talking with support unless I have a CC subscription, when my issue is with CS5, a product that still does everything I need, I bought, I own, and would simply like to use.   [Mod: Branched from an existing old thread]  

 I purchased the program disc for Photoshop Elements 10 years ago.  It has been activated and registered to me and I have never had an issue up until now.  When I went to open the program I received an error message saying I needed to deactivate the program from my other devices to resolve the problem because I am only allowed 2.   I never had that happen before so I checked my old laptop and deactivated it and deleted the program.  I'm still getting the same message and it will not allow me to use my Photoshop.  I have been using it on my current laptop for years without issue until now.  I tried reaching out to Adobe and could only open a chat line with them.  They no longer offer support for PS Elements 10.  I tried explaining I do not need support for the program, just need them to allow me to activate it since it is not allowing me to use it for some reason.  All I am getting is a sales pitch for a subscription for a newer pro

Please Adobe what this means? I have purchased CS6 Master Collection for a lot of money many years ago.  I still want to use it, do not want to move to the cloud apps. Will You return me the money in case of app is disabled?  What should I do for apps not disable, so I will be using them in future?   [Profanity removed by moderator]

Does installing creative cloud, desktop, etc. delete my already installed adobe apps? i have adobe media encoder and after effects ver. 23, and 2021 cphotoshop. i feel that creative cloud has way to many apps downloaded on mac so can i unstall it but keep my other apps? 

Hi, I've tried the ProDesign site but it just loops me back to Adobe.  I'm trying to find a download for CC 2019 Premiere Pro. My computer crashed recently and needed to be reset, so I'm trying to reinstall.  I have an iMac 2017 (upgrading soon, but have a job to finish in the meantime).  Many thanks for any suggestions!