Download & Install

Hi guys. I need some help. I used to work for a company that closed in 2021.  When they let me go, they gave me the laptop as I was planning on freelancing. They bought the Adobe CS5 Master Collection which is installed on said laptop.  I have been using these programmes for years without any problems. About 2 weeks ago I opened Illustrator and was met with the 30 day trial screen.  This is the same with all my adobe programmes (photoshop, indesign, acrobat etc.)  I've reached out to them asking for the serial keys, but unfortunately nobody knows where it is. I've downloaded Belarc Advisor and it found a serial key for the Adobe CS5 Master Collection, however, it says trial? I've tried inputting this serial key but it doesn't work. Does anyone know a fix for this?  Is there any other free software that I can try?Would really appreciate any help. (I've tried the system info on the programmes but no serial keys) Thanks in advance for any

Hello,I recently used the Adobe Creative Cloud Cleaner Tool to delete my version of subscription Creative Cloud, and accidentally deleted my permanent license as well. I used the tool because my subscription expired and I was unable to get into Creative Cloud to uninstall it that way. I don't have the serial number as the computer was a friend's and it came with the version of Photoshop from when they were using it, and they don't remember their serial code. Is there any way I can get my app back? I use it in my every day life and I can't afford a Creative Cloud subscription.Thanks,Sage

Hallo Adobe-Community, folgender Fall:Wir haben 2014 ausreichend Kauf-LIzenzen der CS6 erworben, die wir derzeit auch noch produktiv einsetzen. In der vergangenen Woche haben wir versucht, die CS 6 auf einer Windows10-Umgebung auf zugekaufter Hardware zu installieren, das war uns nicht mehr möglich.  Das ist die Fehlermeldung, die beim Versuch der Installation als Admin kommt: ERROR: 10/19/23 10:56:13:631 | [INFO] |  | OOBE | DE |  |  |  | 14424 | ---------- CustomHook_Helperx64 ---- Start ---------- 10/19/23 10:56:13:633 | [ERROR] |  | OOBE | DE |  |  |  | 14424 | Cannot load function name 'CSInstallerCustomHookProc' from library C:\Program Files (x86)\Common Files\Adobe\Installers\uninstall\{0327A4BF-62BF-48BB-8928-B971B749E9E1}.data. Error 193  ist keine zulässige Win32-Anwendung. Auch unser sonst sehr guter und fitter IT-Dienstleister kann uns bisher nicht weiterhelfen.Ich freue mich über konstruktive Lösung

Hallo,vor 2 Tagen wurde mir mitten in meiner Arbeit die Lizenz für Creative Suite CS3 Design Premium entzogen.Nach mehrmaligen Telefonaten mit verschiedenen MA von Adobe wurde mir mitgeteilt, dass die Lizenz nicht mehr gültig ist. Ich weiß, dass sie sehr alt ist, aber das heißt doch nichts. Ein Auto wird mir nach 10 Jahren auch nicht vom Hersteller abgenommen! Die Version hat mich damals 2.500 Euro gekostet und ist einfach so - von heute auf morgen - beendet von Adobe. Mein Fall-Ticket wird dann mit den Worten "Ich hoffe, wir konnten dir helfen" geschlossen. Unverschämtheit!!! Hat jemand auch ein solches Problem? Ich bin richtig sauer ... vor allem, weil man mir im Anschluss an das letzte Telefonat gleich neue Abo-Preise zugesandt hat, obwohl ich das nicht wollte. Reine Abzocke!!! Falls jemand einen Tipp für mich hat, wie ich meine alte Version noch nutzen kann, wäre ich dankbar.Ich benötige nämlich einen Link zum Download, da einer der "kompetenten" Mitarbeiter mir dazu gera

I am also having trouble installing Creative Cloud. Fresh Windows (newly formatted) 10 build and worked perfectly on Windows 8. Download installer from Adobe site but gets to 5% and hangs (see screenshot). Have given it an hour or more but never moves. Followed above procedure, but only change is it now asks me to login first.

Hola, me gustaria enviar una reclamación directa, me pueden facilitar algun medio para hacerlo? un email tal vez, o algo asi? 

I delete it and it keeps coming back, cluttering up my Documents (os x) folder.  How can I get Photoshop CS6 to put it somewhere else? (or do I have to hide it like one does with Microsoft Office?)  In advance, thanks!  Bruce Spear

After the V13 update of Lightroom Classic I noticed I had also installed Lightroom in error. As I don't use Lr, I uninstalled it from Windows 10 (Ver 22H2) control panel. Since then, when using LrC, Creative Cloud Desktop (ver 6.0.0.571) loads and the pop up below displays, sometimes several times whilst editing images. In an attempt to stop this happening, I have reinstalled Creative Cloud and logged in again. I have also reinstalled Lr, then uninstalled it the correct way via Creative Cloud, however, the issue is still happening. I also run the latest versions of Bridge and Photoshop. Any suggestions to prevent this will be gratefully recieved.  

Ich habe in der Creative Cloud eingestellt, dass er alle Aplikationen in E:// installieren soll aber er installiert es immernoch in C:// Dabei habe ich den PC schon einmal neu gestartet etc.weiß jemand, wie ich den Fehler beheben kann? Hatte vorher alle Programm auf C und da er nach dem Ändern die Programme nicht automatisch rüber kopiert hat habe ich manuel die Programme auf E geschoben in der Hoffnung, dass die Creative Cloud diese erkennt, aber Pustekuchen. Er dachte ich hätte sie nicht installiert und dann wollte ich diese neu installieren, aber er hat sie immer wieder auf C gepackt

Hello, I can download the e.g. installed for Photoshop on my MacOS Ventura 13.6 ("Photoshop_Installer.dmg") and it start up, a colorful "Adobe Creative Cloud" window pops up and fetches the downloads, a popup is displayed with a text "Adobe Creative Cloud will launch in 5 seconds", a countdown, and then... simply ends. No crash info, no nothing. The DMG file has disappeared. No CC installed, no Photoshop, no nothing. What now? Thx for any pointers.

Ich habe unter einer Adobe ID zwei Abos registriert, die sich teilweise überlappen (Creative Cloud mit allen Applikationen und Foto-Abo). Wie kann ich bei der Installation auf einem zusätzlichen PC das passende Abo (hier Foto-Abo statt Creative Cloud mit allen Applikationen) auswählen?

jag får felkod 41 när jag laddar hem uppgradering till PS CC, orsak?I got the error code 41 while downloading upgrades to PS CC, why?

Bonjour,Je suis sur mac os, Bog Sur 11.1J'ai acheté la licence adobe ce matin... depuis impossible d'utiliser une application. Impossible d'en installer une.  Toujours le message "Pas accès aux fonctionnalités de gestion des applications" qui apparait dans la fenettre des apps du creative cloud J'ai parcouru le net, les forum, cette communauté pendant 4h, Mise à jour du mac, rien de neufRenommer le dossier OOB en opm.db.old, rien de neufRéparer le fichier creative cloud, rien de neuf Donc est- ce que quelqu'un aurait une autre idée? ce problème existe quand même depuis plus d'un anParce que pour le moment je n'ai donc plus rien de la suite adobe.. et ça me pose de réel problème Merci d'avance

Hallo liebe Communityich habe versucht die Creative Cloud auf meinem neuen Mac zu installieren, nachdem ich es auf meinem alten Windows Pc deinstalliert habe. Ich kann mich in Safari auch bei Adobe anmelden, er registiert allerdings den Mac nicht als neues Gerät. Beim Herunterladen der Cloud werde ich danach aufgefordert mein Passwort einzugeben. Dieses nimmt er aber nicht an. Bei meinem Windows Pc hat er das quasi selbst gestartet von der INternetseite aus. Wie kann ich denn nun die Cloud verwenden?Lieben Dank und viele Grüße

Bonjour,J'ai souscrit un abonnement à InDesign en début d'année, la version 18. Depuis que j'ai fait la mise à jour récemment vers InDesign 19 Adobe me demande de régler deux fois 23.99 euros par mois. Que puis-je faire ? Je n'arrive pas à contacter Adobe. Hier j'ai bien été débité de 23.99 euros, depuis ce matin j'ai le message "Nous avons rencontré un problème avec vos détails de paiement. Veuillez les mettre à jour" et "Vous devez résoudre un problème avec vos détails de paiement avant d’apporter des modifications à votre formule. Si vous ne prenez aucune mesure, votre formule sera automatiquement annulée."Merci beaucoup

A friend gave me student edition cs3 for my daughter. Application disk 4 is missing. Is there somewhere I can download it?

The current version of the Adobe Creative Cloud desktop application on Windows Server 2016 is 5.5.0.617. We have received a suggestion from the Vulnerability team to address 'APSB23-21' on the installed server. The solution provided by Adobe Security is to update the Creative Cloud platform to version 5.10. However, attempts to update the application on the server consistently result in it showing as up-to-date. Even fresh installations of the application only install version 5.5.0.617. Assistance is needed to resolve this issue. 

I am running out of space in my C:DRIVE. I have kept all my Adobe versions of the cloud. When you update, you get the option to keep all versions or uninstall them. My question is, how clean is to manually uninstall old versions of Adobe products , and if I should keep at least the previous version of the software, in case something does not work. My Adobe folder is about 300 Gigs and I wonder if because of the previous versions or that is the size of the Adobe apps.Thank you.

As Team Manager, my Corporate Financial Unit is requesting that I provide them a "fiscal / tax residence certificate" from Adobe Systems for the duration of our Creative Cloud Subscription Plan 2019/2020.

Hi, I want to add a secondary email to my account and I was sent a verification link. But when I enter my password to verify my email it keeps saying the "Adobe ID and password do not match. Please try again".  I then tried removing and changing my email and it comes up with there is a problem removing your secondary email address or an error occurred when changing your email. How do I fix this? My primary email is going to be deleted in a few days so I need to add another email to it. Any suggestions on how to fix this??

olá pessoal, eu acabei de assinar a adobe, porem no CC esta aparecendo uma mensagem de erro. Ela me leva para um aplicativo Adobe Limited porem ao execuar não resolve o problema

I have a subscription.  I can log into my account online and see the subscrition is up to date.  When I double click on my RAW file however, the PDApp opens saying no subscrition found.  I log in with the confirmed Adobe ID I just used to access the website and nothing.  I click the 'Have a different Adobe ID?' fill in the same log in info, and access the website, but still not the software.  I click contact Customer Support, which takes me to the site that says my serial number has expired or is invalid. Yes my comupter is old, and so is my OS - Macbook Pro, Sierra 10.12.6.  I cannot update my PS as it's not compatible with my OS but it worked just fine yesterday, and for the last month. 

Hey thereFirst for all I am quite new to the Adobe Creative Cloud so it could be that I just overlooked something trivial still I don't understand why the CC is not working for my Desktop. I can use it on my Laptop and my Surface and it works like a charm, but as soon as I disable one license so I can use it on the Desktop this ( title ) shows up. I already tried the steps described when you click on the " Get Help" thingy. It didn't work. As soon as the "check for App Updates" is over it comes back. Kind of annyoing when I want to use Photoshop to edit a picture I first need to load the picture on a stick and then edit it on my tablet before I can get it back again on my desktop. ( Also it looks like I am not allowed to get chat support because my account is not 90 days old... Oh well already loosing 90 days of my 365 days subscription...)Looking forward to any helpful advice.Cheers

Hi Everyone, I would appreciate a little help on a problem i didn't find the solution on the forum.Basically : my créative cloud won't let me open or reinstall my apps (see attach picture) Historic :i deleted my adobe apps (photoshop, indesign, illustrator etc) because they were stuck on the open stage, not working (and because, i didn't really know how to deal with that). Now, they're uninstall, not in my computer anymore. I renewed my adobe licence, paid my monthly due, and when i tried to install photoshop, indesign etc again, i JUST CAN'T because my creativecloud acts like it's already installed but the "open" button is unavailable (see the picture attached in the message again).  So i can't download the apps to reinstall and open them.I tried to login, logout, turn off/on session and computer.  Can someone help me please ? Thanks a lot !  Estelle 

Hi I have a issue trying to download Premiere pro. It goes "error 176" and when i search this on the list of error from adobe it says this error don't exist. So i don't understand why i can't download it. Because I just downloaded After effect, Photoshop and Illustrator whithout any issue. I precise that it write that it's impossible to download it in my local disk.