Download & Install

I’m having a persistent problem with the Adobe Creative Cloud desktop app on Windows 11. Creative Cloud installs successfully, but every time I launch it, it gets stuck indefinitely on “Initializing.”I have been troubleshooting this for about a week and have already gone through multiple uninstall/reinstall attempts and the Creative Cloud Cleaner Tool.I was able to find a specific error in the ACC.log: CreateProcess failed! Error: 740Failed to launch ADS. Error Code: 740The affected process is: C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ADS\Adobe Desktop Service.exeThe interesting part is that Adobe Desktop Service.exe is actually present and can be launched manually from an Administrator Command Prompt.The log also shows that Adobe Desktop Service successfully starts at one point: START Adobe Desktop Service. Version: 6.10.0.253but Creative Cloud/CCDContainer subsequently continues trying to launch it and receives Error 740.I've also verified:Windows Management Ins

I had a free trial which I cancelled before the end date. I have a cancellation confirmation email, but I’ve been charged! Furious! How do I get my money back! 

So I've been trying for a couple days to install Lightroom and Lightroom Classic. I initially tried using Lightroom_Set-Up_787q.exe, then after that gave me the issues I'll describe in a moment, tried Lightroom_Classic_Set-Up_747q.exe.The issues here apply to both installers. This is on a Windows 11 machine with up to date patches on both Windows and all drivers. I tried running the installer, then it launches a Firefox tab to login to the account, and does that three times. Then it gives me a 206 error, saying "installer cannot download Lightroom Classic because Adobe's servers aren't reachable."If I try to login via the installer itself, it still ends up with the 206 error. So it isn't a problem with Firefox.After some research, I tried launching it with Administrator privileges. This time, it does the login via Firefox only once. But then it just has a spinning circle that goes on and on. I've let it go for over an hour with no change to anything. Now when I do it via run as adminis

Yesterday, my beta version was updated to 27.10 m 3610, and since then, every time I launch Creative Cloud, I get a message saying I need to update it, and then error 190 occurs.I've tried it on two different PCs, and the error is the same. I've also uninstalled and reinstalled Creative Cloud, but the error persists.My system is a fully updated Windows 10, and I'm enrolled in the ESU. Aside from that, all my other subscribed applications launch correctly, including Creative Cloud.Edición    Windows 10 ProVersión    22H2Instalado el    ‎18/‎10/‎2024Compilación del sistema operativo    19045.7548 ...

I’ve paid for Creative Cloud in advance for a year, checked for updates after a month away from my Mac and everything needs updating, it’s glacially slow, so far 5 hours to update 5 apps, another 8 to go, this is very poor service for the price I’m charged!At this pathetic speed I will have wasted a complete day and evening while Adobe count their cash! I’m on a MacBook Pro M4 pro max - Tahoe 26.4.1 128mb ram 4tb ssd hd, so hardware is not the issue, my internet speed is excellent. The only possibility is that Adobe either haven’t been vigilantly checking their service speed or they are delierately throttling back to 1980 speeds?  Not good value for money!!

I have a perpetual license of Adobe Acrobat X and can use it on my old computer. I want to change to a new computer, but I can’t deactivate Adobe Acrobat X on the old computer, and therefore cannot reactivate on the new computer. Does anyone know if this will be possible or futile to try?  I followed this advice to no avail:Similar to BenjaminWKI question: I followed the advice of Peru Bob to contact adobe support and request an "activation count reset", but the chat agent said We dont have access to activation counter, the servers have been decommisioned Please post your query in adobe community forum for latest help on this The article you are refereeing to is very old article , which no longer applicable  

I am unable to activate my Dreamweaver CS5 after re-installing it on the same computer where I have used it.  The system is saying “Activation limit reached”, but I only have it on this computer.

Bonjour,Je viens d'acquerir un nouvel ordinateur pour remplacer  mon ancien qui présentait des faiblesses. Tout a été effacé sur l'ancien.Lors de la réinstallation sur mon nouvel ordinateur, le logiciel refuse mon N° de licence pretextant qu'il est déjà installé sur un autre ordinateur...Comment puis je réinstaller mon logiciel ?Je vous remercie pour toute solution que vous pourriez me donner.Cordialement

I got the mail from the above mail id from adobe carrier so i wanted to check my candidature is existing in adobe or not

: I got the "already in use by the maximum allowed computers" message and have deactivated and uninstalled Acrobat from my old machine and still get the same message.What do I do?

Dear,I'm looking for download links to old versions of Lightroom/Photoshop, respectively v13.5 and v25.2. When checking old version Adobe Creative cloud only suggest the Lightroom classic v12.5.2 for macOS BigSur. I'm running with a MacPro and Monterey. the v13.5 / v25.12 seems to be the last one compatible with my configuration. I tried different method to find an old version but Adobe do not list anymore all old version. Could I expect some support and a link where to download Lightroom Classic v13.5 and Photoshop v25.12?Thank you

I own a legitimately purchased, perpetual license for Adobe Creative Suite 5.When I tried to use CS5 on my new computer, I suddenly found that I had reached the activation limit.The reason is probably that some time ago I purchased another computer and activated CS5 on it. However, for technical reasons, I had to reset the computer and return it to the retailer. Unfortunately, I apparently forgot to deactivate CS5 before returning it.I therefore have no way of accessing that computer anymore or manually deactivating the CS5 installation. The problem is that one of my activations is effectively stuck on a device that is no longer in my possession.I initially contacted Adobe Support about this. After a chat and subsequent email correspondence, I was told that support for perpetual licenses such as CS5 has been discontinued and that activations can no longer be reset or deactivated remotely.I then explained my situation in detail again and explicitly asked for the case to be escalated to

Hello,I have a valid perpetual license for Adobe Creative Suite 6 (CS6), purchased legally.I am trying to install and activate it on my current workstation, but activation fails because the activation limit has been reached. Adobe Support confirmed that the serial number itself is valid and that the issue is the activation limit.The problem is that the previous activated computer(s) are no longer available for a simple Help → Deactivate procedure. The old installation still exists, but accessing it would require restoring old hardware, which is not currently practical.Adobe Support informed me that they no longer provide remote activation resets for legacy CS6 products and that the activated devices cannot be managed through my Adobe account.Has anyone encountered this situation with CS6? Is there any known way to release an old activation or restore the ability to activate a legitimately purchased CS6 license on a new computer?Thank you for any advice.

I click on, for example, Photoshop when Creative Cloud has launched it goes through the opening process and then an Adobe message panel appeards stating ‘something went wrong’  Error 224.

I have a 2017 iMac running macOS Ventura 13.7.8. According to the forum, the best version of Photoshop is 23.x. Where can I download this version?

Deactivated cs5 on my old computer, and trying to activate on the new one - Photoshop says that activation limit is reached (In my account I see photoshop license, but nothing in the “activated devices”.

The Creative Cloud Desktop app takes too much space on my computer. Can apps be installed without install CC Desktop app?

I use Sol sans as the main sans serif font fot my compny. In the middle of a project today it started to say that it was defective. I removed it and reinstalled it to no avail. Help! 

My domain is origocreative.co.uk.The DNS has been verified with multiple public DNS checkers.Only the required Adobe Portfolio A records exist.There are no conflicting A, CNAME, AAAA or TXT records.Adobe Portfolio immediately reports "Looks like you have an extra IP address set up", but public DNS confirms only the Portfolio IPs are present.Could you please check whether my domain is stuck in your validation cache or whether there is a backend issue with Portfolio domain validation?

As stated above whenever I try to install creative cloud, it shows me a blank white screen. I have changed language settings I have adjusted internet settings I just want to be able to install this so I can get to work on my classes next week

Hi,The Creative Cloud Desktop give me error 190 and can not update version … for all other product (Photoshop and Lightroom) no problem, only Creative Cloud Desktop can’t be update and after connexion, I receive pop up back to windows with error 190 and resubmit, but same result I have Windows 10 22H2 with all updates, Google Chrome last update all are official version It’s my 1st error with Adobe products. Can I do something (I do a repair option in Program installed but same result) Thanks you for your help PS ; oups I’m not in right section, you can delete this message, I recreate in good one 

Hello everyone,I hope someone can help me.I own an original Adobe CS6 Master Collection.CS6 had been running perfectly on my iMac 27" (Late 2013) for many years. Recently, I completely erased my Mac and performed a clean installation of macOS High Sierra 10.13.6. After that, I reinstalled CS6 from the original DVD.During the installation, I was asked to enter my serial number. After entering the serial number and clicking "Next", the following message immediately appeared:"Please connect to the Internet and try again."It also says:"The computer appears to be offline. An Internet connection is required. Please connect to the Internet and try again."When I start Photoshop afterwards, the "Validate Serial Number" window appears.If I click "Validate", the exact same message appears again.Additional information:macOS High Sierra 10.13.6 iMac 27" (Late 2013) My Internet connection is working. CS6 had been running on this exact Mac for many years before I reinstalled macOS. Unfortunately, bef

I’m experiencing major compatibility issues with Adobe Bridge on a new Microsoft Surface (Snapdragon processor, ~$1500). Bridge either fails to launch or behaves unpredictably.I’ve used Bridge since version 1, and I pay over $700 annually for my Creative Cloud subscription. Beyond Bridge, several other CC applications still lack proper Windows ARM support, which significantly disrupts my workflow.Can Adobe confirm whether full ARM compatibility across the Creative Cloud suite is planned, and provide a timeline? This affects professional users who rely on Adobe tools daily.

Hi everyone,I am hoping someone from Adobe can assist me with an activation issue.I purchased a genuine perpetual licence for Adobe Acrobat Pro 2017 several years ago and installed it on my old laptop. Unfortunately, the laptop crashed a few weeks ago and had to be formatted, so I was unable to deactivate the licence before it became unusable. The Other issue is it does not appear on my profile so perhaps not linked to my email address.I have now purchased a new laptop and installed Acrobat Pro 2017 using my original installation files. However, when I enter my valid serial number, I receive a message stating that the licence is already activated on another computer and must first be deactivated.Since I no longer have access to the old laptop, I cannot deactivate the licence myself.I have tried every available support channel, but because Acrobat Pro 2017 is no longer supported, I have been unable to find anyone who can assist. I also tried emailing Adobe, but the email was returned.Co

I purchased (with original order #, confirmation email and serial numbers) Photoshop Elements 12 and Premiere Elements 12 back in 2013.  I do not know which account was used to register the serial numbers, but I cannot see them activated on my current adobe account.  When I try to register on my account, I see the message the “serial number is in use”.  How can I de-register from an old Adobe account and re-register to my new account?