Enterprise & Teams

Hi everyone,I’m having a persistent licensing issue with my Adobe Creative Cloud Apps (Photoshop/Illustrator) on Windows. I am a user in a Teams/Enterprise subscription (not the admin).The Problem: After I changed the installation language from German to English in the CC App, Photoshop and Illustrator started showing "License Expired" or "Trial Expired" upon launch. However, when I check my account online, it correctly shows "Active - All Apps" under my Business/Company Profile.Current State: In the CC Desktop App, the "Home" tab shows "Open" for Photoshop, but the "Apps" tab shows "Install". When I launch Photoshop as Admin, the user icon (top right) appears and shows my Company Profile, but the "License Expired" banner remains. I am 100% sure I am logging in with the "Company/School Account" option. What I have already tried (without success): Logged out and back in multiple times. Deleted the OOBE, AAMUpdater, and OperatingConfigs folders in AppData/ProgramData. Cleared all

I have an enterprise account, and a personal one using the same email address. Creative Cloud desktop allows for profile selection, to log in with the enterprise one, but the local Apps keep opening up with the personal one (no profile selection option) and complain about licensing issues. I don't have an option in my profile not to “auto select” a profile. I've tried logging out & back in several times, I always end up with the same behavior:Creative Cloud → enterprise (the web version works!)Local apps → personal accounts (no license!)

We are excited to announce that flat packages created on the Adobe Admin Console can now be deployed on macOS devices using Microsoft Intune!  You can download the flat package from the Packages section in the Adobe Admin Console. Click here to learn how to create and download macOS packages from the Admin Console.   Go to Admin Console   Pre-requisites: Before deploying, ensure the following: Admin access to Microsoft Intune to manage apps and devices. Adobe macOS PKG file downloaded from the Adobe Admin Console (max size: 8GB). Managed macOS devices enrolled in Microsoft Intune. Microsoft Intune Company Portal installed on target devices. For more, read the Intune app prerequisites. Deployment Steps: Upload the PKG file to Microsoft Intune via Apps > macOS in the Endpoint Manager. Configure app details, including name, description, publisher, and category. Set detection rules. Assign the app to devices or user groups. Monitor deployment through Microsoft

Migrating users from Adobe ID to Federated ID so we can implement SSO. In the csv, if their username is listed as firstname.lastname@domain.com but their default username in our domain is just lastname@domain.com - should I be changing that in the “new username” column in the csv?  

when i open my photoshop this pop up message appear and when i close it my photoshop also close

I’m reaching out because our company has lost access to our Adobe Admin Console, and currently we do not know who within the organization has administrator access to it.We would like assistance in either resetting the administrator access or identifying which accounts currently have admin permissions for our corporate Adobe Admin Console.Could you please guide us on the process to recover access or connect us with the appropriate team who can help resolve this issue?Thank you in advance for your support.

I’m coming here because I don’t know where to go for this inquiry - all avenues into Adobe have resulted in non-response, tickets that are opened and then quickly closed without notice, or promises to resolve the issue with no follow-up.We are a SMB with a VIP account who overpaid Adobe via ACH during our renewal last year. We overpaid because Adobe added products to the invoice that we had not asked for. We called Adobe after realizing the mistake and they changed our invoice to match what we had originally requested. Since then, we have realized just how bad Adobe support is. It feels impossible to get someone on the phone who can see the payments made to Adobe versus what we have been invoiced. We have sent multiple emails to our account manager requesting a refund - they never responded to those emails (in fact, they never respond to any of our email).Earlier this month, we received a notification that our return order had been processed. However, this was not the refund we were ex

Ik heb een proefabonnement adobe creative cloud genomen daar zouden apps bij ingesloten zitten.Echter bij het aanmelden zag ik bij de apps staan kopen. Weet iemand hoe dit zit want het abonnement zelf is al niet geodkoop als je dan daarna nog voor de apps moet betalen schiet dat ook niet op 

Hi all, many of our users perform regular updates of Adobe products but keep the previous version of the products on their computers. This leads to additional security Issues.Unfortunately, we cannot specify this user setting via the self-service guidelines.If possible, we would like to add this setting to the self-service guidelines so that we can pass it on to our users as a default setting.So that the check box “Remove old versions” is preselected for our users in the Cloud Desktop. (screenshot User Options in Cloud Desktop)

I’m the sole user on the account (not enterprise or teams). What can I do?

Hi Team,I would like to modify the number of licenses under our Creative Cloud Pro Plus team plan from 5 to 3, as we are currently within the renewal window. However, I am unable to make this change through the online admin console — the system does not allow me to reduce the number of seats.Could you please assist with adjusting our subscription to 3 licenses before the upcoming renewal on 18 November 2025? Thank you!Kind regards,Balazs Varadi 

Is there a method to add an Administrative Role to a synchronized group? We have a service desk that needs to log onto the administrator console and right now I am adding the users individually. We already assign licenses and products using synchronized Entra/Azure groups.  Can the same thing be done for the Admin Roles? These users are all added to an Azure group and removed when they leave- so a group makes more sense than a manual add.

Hi Team,We are working on a healthcare use case using Adobe Experience Platform (AEP), Adobe Experience Manager (AEM), Web SDK, and Adobe Target.Our goal is to deliver personalized content to users based on their health conditions. However, due to compliance constraints, we cannot expose PHI data. Instead, we plan to send only abstracted attributes/flags from AEP (e.g., isDiabetic = true).On the content side, AEM will provide Content Fragments (CFs), which will be imported into Adobe Target as offers.Given this setup, I have a few questions:Is it possible to match AEP profile attributes (such as boolean flags like isDiabetic) with offers in Adobe Target in real time using Web SDK? Considering scalability (potentially hundreds of offers from AEM) and multiple health conditions per user, what would be the best approach to design this personalization? Should we rely on audience-based targeting in Adobe Target? Or is a metadata/tag-based approach (mapping user attributes to offer attribut

Creative Cloud does not give any options to install 64-bit programs on my computer (even though I run a 64-bit system). Acrobat (not Reader) in particular I’d like to have as a 64-bit, but there’s no option to change it to that.How do I go about changing this? Are all apps available in both 32- and 64-bit architecture or not?

I see the user and email address under users and they have Adobe Acrobat Pro license assigned to them but when they log in to Adobe.com and go to Apps and Adobe Acrobat Pro, they are asked to purchase it. They should be able to download it for free because we are paying for the license.

 My company uses Photoshop to create artwork for our products - the security and privacy of our work during production is very important. Currently the AI features are blocked (the internet access Photoshop needs is blocked) due to the concerns. To save time the artists would like to make use of generative fill to remove objects from some artwork before painting over the area with new content. We don't want to use it to actually generate artwork, just give us a better version of the content-aware fill. The sticking point for my company is nobody knows what Photoshop is uploading, what happens to that data, how much of our art it uploads, could what it upload ever be leaked/stolen by a thrid party. We can't find any usful information that would make the legal department happy. Does someone know if there is a in depth article on the subject from Adobe or a legal representative we can talk to? Many thanksSimon

Unable to Add Adobe Acrobat Pro licenses but able to add Adobe Standard

Hello not so much a question but more a suggestion, it could be helpfull to have a funcionality that auto installs softwares from the creative cloud desktop app if the licence is activated. currently, it’s possible as an admin to enforce auto updates for installed softwares but if the software is not installed yet, could be interesting to enforce installing it . 

I work for a government agency that uses an Enterprise Creative Cloud plan for a workforce of over 1,000 employees. With the recent rollout of third-party AI models across Adobe products, I noticed that attempting to use any model other than Firefly results in the following message: “Your system administrator isn't allowing access to this feature right now” (see attached screenshot below) Third Party AI model limitation within Lightroom attempting to use Topaz Labs generative upscale.After contacting our IT department, I learned that our agency has disabled access to all third-party AI models within Adobe. However, when I asked whether access could be enabled for a specific, pre-approved model (in this case, Google Gemini / Nano Banana), I was told this was not possible. According to our IT team, Adobe’s current enterprise controls only allow all-or-nothing access to third-party AI models — meaning administrators must either enable access to all external models or disable them entirely

Tenho uma conta da adobe que foi bloqueada não consigo utilizar diz que não tenho nenhum produto ligado á conta

For the past 2 weeks, Firefly with Nano Banana 2, or FLUX 2 or ANY of the other models, has been working really nicely with my Fox Corporate account and today, it will not work and it shows the trouble MONKEY, saying “you don’t have access to this feature”.  Is something broken?  Were the features suddenly yanked away from me?  Please help, I was cooking along on a project and now, in a PANIC.

Unable to use the 1 license from the end user, user account not get reflected the license assignment.but in admin console shows like license assigned.i have purchased 4 license but one my user only can’t use the license. i have tried to remove the license and reassigned, and also removed the user and resigned but still my user console shows like free membership. adobe creative pro cloud.

Dear Adobe community,I have a problem with a Windows server setup in which users have to re-login to Adobe Acrobat Pro because of profile synchronization issues. The setup is the following: We have a Windows server environment (Windows Server 2022) with two servers behind a load balancer where user profiles are synchronized using FSLogix. On the servers, we run Adobe Acrobat Pro and every of the 19 users has its own personal named license which allows simultaneous logins on two devices.The setup should be as follows: Users should remain logged into Adobe Acrobat Pro on both servers, so switching between them via the load balancer doesn't require re-authentication. This unfortunately does not work. When a user works on Server A, they stay logged in across multiple sessions. However, when the load balancer routes them to Server B, Adobe prompts them to log in again. This happens on every server switch. It seems like the already authenticated session on this server is invalidated by the p

I have two users who have sent me these screenshots. One who has an Acrobat Standard DC license says “Start your free trial of Aobe Acrobat”. The other has Creative Cloud Pro Plus for Teams that says “Time is up! Most Acrobat tools have been disabled, but you can continue to view and comment on PDF files.”  I’ve tried to remove their license and re-apply it. I’ve had them sign out and sign back into their accounts. They have tried signing in from the software, on the website (cleared browser cookies), and from different devices that they’ve never used these accounts on before.  This is critical to our organization’s productivity so having to post this on a forum is rather insulting. I see no other method to contact support other than a chat bot that’s useless. Please let me know where in our dashboard I’m missing the option to contact Adobe for help with this.   

i had three different subscriptions for 3 different products. I did not believe i needed all of these.  I contacted support online and requested to speak to someone.  in less than 2 minutes the phone rang. The gentle man (I believe the name was Bopena) listened,  knew what to do and solved the problem and we were done. I kept one product, he cancelled the other 2 and without prompting, offered a 2 month refund on the 2 cancelled products.   Simple easy and courteous . THANKS Adobe support!