Enterprise & Teams

Assinei o Acrobat Pro 2024 2 licenças, no entanto quando entro no adminconsole não estou conseguindo atribuir essas licenças, quando vou em usuários e vou tentar atribuir produtos não aparece nenhum. Será que isso acontece por eu ser apenas contract admin? O que devo fazer para poder atribuir essas licenças? 

I'm a student at IT Morigia Perdisa, Secondary school in Italy. I have a student account and my PC don't support the new version of Adobe Software like Indesign and Photoshop. Since 2025 Adobe Cloud don't permit me to download (from the software icon) the old version of the programs. someone can share with me the link to download, compatible version of Photoshop and Indesing that i can use on PC with this carachtercistics: Nome dispositivo DESKTOP-P3PAS29, Processore Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz, 2.90 GHz RAM installata 8,00 GB (7,87 GB utilizzabile), Archiviazione 238 GB SSD SKhynix SC300 HFS256G32MND-3210A, Scheda grafica Intel(R) HD Graphics 4000 (32 MB), ID dispositivo, EEF7AD91-F9F7-4B2A-9ACF-D0CB2840E7FD ID prodotto, 00330-80000-00000-AA518 Tipo sistema, Sistema operativo a 64 bit, 

Cuando se cancelan el ID por haber comprado licencias desde la pagina de ADOBE que debo hacer

Error: a person has 2 users in AD and was integrated into adobesign, it was on the list of pending users, 1 of the accesses was active, but with the wrong email and the other access was integrated and remained inactive.

I want to reinstall my entire adobe creative cloud because i get an constant error message that cclibrary is damaged and it is so annoying and i found that i should reinstall the whole cloud  and to reinstal the cloud you have to delete every app, but i can uninstal every app, expect Acrobat, i can only click try again but have clicked that button 100 times right now. How do i fix this?

We have a team of about 10 people. The generative credits are up for the month but I need to work now so I sent a credit request via Photoshop and my admin granted it and bought a credit pack but I never get it, it’s been 4 days. From his admin console my account is added to the ones that access the credits or whatever, what do I need to do? I feel Adobe is screwing us over when nothing works and its all very complicated and messy.

Good day.Our 3-level IT want to disable the following options on all Adobe Acrobats installed.-Show online storage when opening files-Show online storage when saving filesThe chatbot told us to create some regkey on HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDownbShowOnlineStorageWhenSaving > 0bShowOnlineStorageWhenOpening > 0But is not working. After setting the regkeys and rebooting, the options still appears as enabled. We need to now if it’s possible since we want to deploy it.Thanks

Navigating Adobe or any kind of help is harder than landing on the moon. I keep getting Exceeded maximum number of files (50) or total size (100 MB). my document is like 56kb. I keep getting this on all my documents. I do have an account, these are files a friend shared to me. Generating a link is useless because the download button is nothing, I actually F12 and went into the code, literally adobe cloud download button is just an image literally. Been using windows since 2001, used Adobe products from 2003. There is not a single link on entire Adobe website to contact support, I ran an AI agent to search for it, it doesn’t exist. I think it’s easier at this point to start a competing software platform or try to land on the moon. Jesus christ, is anything other than photoshop actually working from this company ?

i have subscibed to an email from Adobe that lets me know they have new updates to download for the AUSST tool, email titled "New updates are available for Adobe apps" but for the last 3 months it shows the same new update “Audition (Beta) v 26.0” in email and never has updated to show other products but im sure by now they would have something new… anyone else getting this? 

The process to get “Adobe Pro” installed on my computer was incredibly convoluted and illogical. First, it’s the messaging. Second, it’s the lack of direction. I will provide the steps in the order presented. The goal is to get “Acrobat Pro” or Acrobat with full features. Step 1) See if the app is available to my subscription. Viewing “Included in your plan” I see “Acrobat Pro” as listed: Step 2: Access your apps and services to download, since you can’t do it from the active page. Since there’s a lot of apps, I search “Acrobat” and there are 3 options available to me, none of which includes “Acrobat Pro”. Instead, there is “Acrobat Desktop” which has an “open” button that seemingly means it’s already installed on my computer, “Acrobat Web” and “Acrobat Reader” which is a limited featured version of the application, though it doesn’t show that I have it installed. Step 3: Research. Why should I need to research why Acrobat Pro is listed as available to my subscription, then not availab

Hi all, My team is having issues with the way that logos are being displayed in our CC libraries panel. Please see the attached screenshots. Two of my team members are seeing most of the logos displayed with a white background. For me, all of the logos are displayed correctly – with a transparent background. The logos were added to the cloud by dragging them from Illustrator to the cloud panel. This issue only affects the thumbnail image. When placed in a document, the white background is gone. The same issue is happening is Illustrator, Photoshop, and InDesign. So far, we have tried:Quitting all Adobe appsSigning out of the Creative CloudEnabling GPU viewChanging user interface settings in Preferences Please let me know what else I can try! Craig

Hallo Zusammen,ich habe zwei Notebooks, die identisch eingerichtet sind. Windows 11 und Adobe CC. Die WLAN IPs der Geräte habe ich in die Adminconsole eingetragen. So auch die Egress-IPs. Ich habe ein SharedDevice Paket erstellt und auf beiden installiert. Wenn ich mich auf beiden ins Adobe CC einlogge, dann kann ich auf beiden auch Dinge installieren (die Kaufoption ist weg). Ich installiere also auf beiden InDesign, öffne es und nun kommts, auf dem einen klappt alles wunderbar und auf dem anderen wird die Egress-IP angemerkt. Kann mir einer erklären, wo da der Unterschied liegt? Ich habe auch schon den Adobe Cleaner laufen lassen, aber auch das nützte leider nichts. Die Idee aus dem etwas älteren Post  greift leider auch nicht. Im Gegenteil, dass sorgt nur dafür, dass die Kaufen-Option wieder auftaucht. Ich hoffe, hier kann mir jemand weiterhelfen.P.S.: in der aktuellen Version wird beim Login das AltGr + Q nicht mehr als @ erkannt, sondern springt in das Menüfenster. Super nervig.mf

Got a new student plan with my university email 5 days ago and everything was working well and as intended until yesterday, when i booted up after effects only to be stopped by a Log into account screen. Tried all the possible passwords, with my student email, and none worked, tried the forgot password button which sends a code, but it never arrived. I backed out and tried login in directly with google, which works, but i soon find that all the apps are locked and my plan wasnt showing up. I then get a “Welcome to adobe” email, which i had not received when i first made the account. Now in the rush of the morning in a new job i had to resubscribe with the same plan to unlock everything again. I have the payment receipt from 5 days ago so i know im not crazy.Tried talking to client support yesterday after work but i couldnt get ahold of a human and the bot could not give me proper answers.I want to know what could have happened and if there is a way to stop the potential extra charge il

Hi,Does anyone know if you can access Behance or Portfolio through their teacher DET VIC account?  I get the "you do not have access to this product" and can't go any further.Thank you,H. 

 why when i add people it says there was a problem when we tried to save your edit adobe 

Environment Product: Adobe Acrobat DC (Continuous Track) Version attempting to install: 25.0 (e.g. 2500121208) RUM Version: 3.1.0.3 Update method: Remote Update Manager Updates hosted internally via AUSST Override file configured to point to internal AUSST server Internal update path confirmed working:https://domain/updates/Acrobat/pub/adobe/acrobat/win/AcrobatDC/2500121208/ IssueOn some devices, RUM successfully installs Acrobat 25.x from our AUSST server.On other devices (same override, same RUM version), the update fails consistently.RUM output:RemoteUpdateManager version is : 3.1.0.3Starting the RemoteUpdateManager...**************************************************Following Acrobat/Reader updates are applicable on the system :(AdobeAcrobatDC-25.0)******************************************************************************************************* Installing (AdobeAcrobatDC-25.0) ...*** Failed to install (AdobeAcrobatDC-25.0) ...****************************************

6 years ago i asked if the AUSST tool can only download Windows ONLY Adobe updates on the update server i run internally for my business, the answer was no, its 2026 are we still only downloading everything? i dont need MAC and now MAC universal. its wasting disk space and each time i do the weekly check in incremental update it still downloads all the usless MAC files and have to delete all after each. its such a waste and backwards process! come on Adobe… the worlds most popular OS is WINDOWS…!!!

Environment:Windows Server 2022 Standard (RDS) SentinelOne installed Need Adobe Acrobat Reader for unlicensed users and Adobe Acrobat Pro for licensed users on the same server.Problem Summary:We are trying to deploy Adobe Acrobat Pro alongside Adobe Acrobat Reader on our environment. We currently have Reader 32bit installed, however, Acrobat Pro installation via enterprise MSI file in the download package consistently fails. The Acrobat Pro MSI installation rolls back with error 1603 / Return value 3. We have used the adobe Cleaner Tool as well before trying to install Pro with the .msi, but still 1603 error comes up. Installing the .exe leads the unlicensed users to a sign in loop asking to sign in (if popup is closed then the PDF closes too). What is the best way to deploy both reader and Acrobat Pro/standard version on the server?Any guidance on best practices for this setup would be appreciated!

My account currently has two profiles:An organization profile, provided by my design school. A personal profile.I recently graduated so I’m expecting my Adobe Contract to be termined in a few months, which raises some questions for me.My files and my Behance are associated to the organization profile, but I wish to move them to my personal profile. At least, I need to be sure that I won’t lose my Behance profile, because I want to keep my views, ratings and followers.¿What happens after they stop paying for my adobe plan? ¿Will I lose both profiles? I already change e-mail access to a personal one. ¿How can I be sure I don’t lose my personal files at the organization profile? ¿Can I migrate them between profiles? ¿How can I ensure I don’t lose access to my Behance portfolio after my organization plan ends?Please help, since I am very worried about losing access or my whole my portfolio being deleted. 

I have a Teams Plan which includes 3 Adobe Acrobat licenses for my work team, however we now only require 2 licenses.  I have been going round in circles trying to see if I can amend my plan with no luck whatsoever.  None of the help pages provide any correct or useful information and there is no where to have a live chat that I can see either as it just links back to the same 'help' page.  Please can someone advise how I can actually amend my plan? Or speak to someone at Adobe that can do this for me? Either this or I will cancel the plan altogether and set up a new one, but I cant even see a way to cancel the plan either! Please can someone help? Thanks in advance!

We’re excited to announce the Content Retention Policy for Inactive Users in the Admin Console. This feature allows administrators to set automated retention timelines for inactive user content, after which it is permanently deleted. This helps improve storage management and supports compliance across enterprise and education environments.Go to Admin ConsoleWhy this mattersThis feature helps enterprise and education organizations manage digital assets responsibly, control storage growth, and maintain compliance with legal and regulatory requirements. By automating retention timelines, IT teams can reduce manual oversight while ensuring consistent policy enforcement across the organization. Where to Find ItGo to Admin Console > Storage > Individual User Folders > Retention policy settingTo configure the policy:Navigate to Individual User Folders and select Retention policy setting. Choose to retain inactive user folders permanently or set a custom retention period between 30 da

My organisation has a Creative Cloud subscription that allows 2 devices to be logged in at once. For some reason it is picking my device up twice. Every few days I have to sign out from 'laptop78' (which is my laptop), to be able to use it on 'this device' (which is laptop78). The other device login is being used by our other comms officer on laptop49. Any ideas on why this would be happening and how to fix it?

We’re excited to announce the release of IdP-initiated login for Adobe Enterprise users. This enhancement adds support for IdP-initiated authentication as an additional SSO flow, alongside the existing SP-initiated login, giving organizations more flexibility and a smoother sign-in experience for their users. Go to Admin Console OverviewWith IdP-initiated login, users can launch Adobe apps directly from their IdP portal (such as Azure AD, Okta, or Google) with a smoother, one-click experience. This reduces login friction, standardizes enterprise workflows, and improves overall usability.This feature is:Supported for both new and existing SAML directories Available for all SAML identity providers Fully additive and does not impact existing SP-initiated login flowsAdmins can also optionally configure RelayState to control where users land after signing in, such as Adobe Home, Adobe Express, Experience Cloud Home, Workfront, or Adobe Experience Manager.Why this mattersThis update signific