Enterprise & Teams

Hi!I can't use NanoBanana Pro either in Photoshop or in Firefly, even though I have a Premium subscription. What is the reason for this?

My company got me Adobe Acrobat Pro license. At first, I signed in adobe cloud desktop app with company email credential. (we use Single Sign On, where we only need our company windows account to access Adobe)It was all good, I never got logged off while using Acrobat Pro (for PDF edit)Then my company got me another Adobe Experience Cloud Marketo Engage License.Then I followed Marketo Join team step by step. (Email confirmation, set new password, set new mobile phone etc)After all that, I have successfully logged in both License Profiles. I can even switch profiles in a webpage. (attach screenshot)But the problem is, once a day, Adobe will automatcially log me out.  Next morning, I want to reopen my PDF file to edit, it will ask me for credential again.I feel like two company profiles caused this issue.  Please fix this. 

Ik krijg steeds de melding 'Geen toegang Je kunt contact opnemen met je beheerder om toegang aan te vragen.' Maar alle instellingen staan goed, gewoon rechten om gebruik te maken van de app en ik kan gewoon een prompt geven, maar er komt geen resultaat. Wie weet hoe ik dit op kan lossen? 

The subjects for the following 'Welcome' e-mails as sent from the Console are identical:Adobe Creative Cloud Pro PlusAdobe Creative Cloud All apps - Pro-editionThe subject is: Aan de slag met Adobe Creative Cloud Pro Plus met Firefly & Adobe Stock (Dutch version) Can there please be two, different subjects for the e-mails as sent when a customer get's de(provisioned) for Creative Cloud All Apps and Creative Cloud Pro Plus.Thanks & with kind regards,Carl 

I’m genuinely impressed by how difficult it is to cancel a subscription I never even used.You’d think that in 2025 a company of Adobe’s size would offer a clear “Cancel subscription” button somewhere in the account settings. Apparently not.On the Admin Console, there’s absolutely no option to cancel. Not hidden, not greyed out — just non-existent.Then you go to the Support section thinking, “Surely THEY will tell me how to cancel.”And Support says… nothing. The search gives every article except the one you actually need.It almost feels like Adobe invented a new genre:Subscription Escape Room — solve 15 riddles before we let you leave.Honestly, signing up takes one click.Canceling feels like an Olympic sport, or maybe a loyalty test.I really hope this gets improved, because right now the whole flow looks less like professional user experience and more like a classic subscription trap, which is quite surprising coming from such a huge, respected company.I’m simply trying to stop a servic

I signed up for an adobe acrobat pro subscription but have recently added an enterprise adobe pro account that is managed & paid for by my company. I believe I used the same email address for both accounts and I was charged earlier this month for my subscription. I am unable to view any invoices since my account is managed by my employer.I want to make sure that I am not still being charged for my personal adobe account while my company is paying for the adobe account that they manage.

Hi,my Adobe ID is associated with an Adobe Teams organization, and the organization has informed me that they are unable to take any action to remove it. Because of this, I’m unable to activate a Personal license that I have already purchased.How can I remove my account from the Teams organization and restore it as a Personal account, so I can complete the activation? Thank you in advance for your help.

Hola;Agradecería si alguien me puede decir como averiguar como saber la fecha de finalizacion de mi contrato anual con pago mensaual.Gracias.

I recently was tlaked into converting my personal express account into a teams account. Upon doing so, I've learned that any brands I create disappear immediately as soon as I move anywhere within the app. I went through the customer service techs and had a ticket opened, which they closed without resolving ths issue. I've tried igcognito and other computers to no avail. Any suggestions would be dearly appreciated. 

EnvironmentOS: Windows 11 Enterprise 25H2License type: Creative Cloud for Enterprise (user-based, All Apps)Authentication: Business / Federated IDDevice: New corporate laptopProblem descriptionOn my Windows 11 Enterprise 25H2 device, the Creative Cloud Desktop application does not show all apps included in my enterprise license.In the Creative Cloud web interface, all licensed apps are visible.When I log in with the same Adobe account on a colleague’s laptop, all apps appear correctly in Creative Cloud Desktop.On my laptop only, Creative Cloud Desktop consistently shows an incomplete app list.This confirms that the account, license, and Admin Console configuration are correct and that the issue is device-specific.What we have already triedAdmin / License sideUser completely removed from Adobe Admin ConsoleUser re-added and reassigned to the correct product profile (Creative Cloud All Apps)Verified user-based licensing (not device-based)Verified Business / Federated ID loginClient-side

Dear Adobe Reseller, I already have some Adobe k12. onboarding admin consoles, which are valid for 14 days, but now I want to convert my Adobe Creative Cloud admin console to enterprise, so that my products are converted to Pro Plus plan, and renewed every month or year, how can you help me for this?? @9144265@gmail.com is my mail id, if you want you can contact me here,   [Edited by moderator: Please avoid sharing personal details here, as this is a public forum accessible to everyone.]

plz guide how can slove this issues ?

Last night I logged into my Adobe Stock account to find zero credits listed and a new notice saying"Available Stock quota, No Plan". My company has had the Team subscription for several years and we had over 700 adobe stock credits. What's the best way to sort this issue out? 

I work for a company and we cannot figure out who the admin is. When I go to PLANS, there are no notes under our enterprise plan. There is also no phone number to call for assistance. If I can get at least an email address of who the admin is, that should help tremendousley. We have projects that need to be edited, and the plan ends today.

Why are the CC apps in all with the same icon and starting name. This is at best confusing. Plesase fix this.  

For years our organization has had named user licenses for Creative Cloud apps for students and employees if the departments paid for yearly subscriptions. I created app packages via the Adobe Admin console and deployed from SCCM. We recently started to offer to our employees Named User Licenses for Acrobat Pro only, say a department only needs Acrobat Pro and none of the other apps. My question is, if a user only paid for a yearly subscription to Acrobat Pro do I use the CC admin console to create an Acrobat Pro package and deploy as I normally do or is there another download link that I use to acquire Acrobat Pro Named User License software? Our users do not have the ability to install software on their company computers. I am aware of the unified installer from here- https://helpx.adobe.com/acrobat/desktop/get-started/access-the-app/install-acrobat-enterprise.html

Hallo, ich habe ein ähnliches Problem mit LrC: Das Update für Creative Cloud/Photoshop findet den Installer nicht; der ist aber über den Explorer zu finden, er lässt sich aber nicht starten.Möglicher Zusammenhang: Die Zwischenablage ist ausgegraut, wegen einer Gruppenrichtlinie, von der ich, ein Privater, nichts weiß.LG Robert, WienLG

The subscription was automatically renewed and I didn't use the application and I want a refund because the subscription is expensive for me

Preciso instalar o Illustrator 2024 (v28) porque tenho plugins incompatíveis com a v29

Hola a todos, quisiera saber como se hace desde admin console para obtener las fechas de vencimiento y demas datos de mis suscripciones. Saludos

Is it possible to recover all Lightroom cloud files and presets from a business account that was recently deleted? I previously worked at an ad agency and had a large number of assets and personal work photos stored under a business account linked to my company email. Last Friday the company removed that email, and my Adobe account was converted into a personal account with no files. I contacted the account administrator, who informed me that recovery is not possible because the email was deactivated from their Adobe system. I urgently need assistance — specifically, I must recover the color presets and gallery files associated with the business account. Is there any way to restore these files or whether the account can be reactivated (even temporarily) to enable a migration/export?

Please allow IT administrators to prevent creative cloud app users from being able to install freeware (currently, users without admin rights can install Adobe Express Photos, Bridge, and UXP developer tools). I do NOT want to block user access to the self-service Apps pane, just their ability to install apps outside of managed control. Some suggestions on how to achieve:- Allow/disallow freeware global toggle- User group-based enabling- Available with All Apps Licensing- Individual requests on freeware apps

Adobe Admin Console Domain Management We’re excited to introduce updated and expanded role management capabilities in the Adobe Admin Console, designed to give Enterprise ETLA organizations more precise control over user access, permissions, and collaboration settings across Adobe Express.   The expanded Adobe Express role capabilities allow system administrators to clearly define responsibilities, manage access more efficiently, and maintain stronger governance across teams.   Go to Admin Console Key Enhancements Enterprise ETLA organizations now have access to several specialized Adobe Express roles, with configurable capabilities: Adobe Express application manager Customizes Adobe Express UI and experience for the entire organization. Adobe Express template manager Creates and edits organization-wide templates. Adobe Express social publishing manager Publishes and schedules content from Adobe Express to multiple social platforms (Facebook, Instagram, TikTok, LinkedIn, Pinte

I purchased 01 year creative cloude subscrption on account <email removed-kglad> and in last four months after purchased subscriptions i hardly able to used creative cloude 04 to 05 days only because of accounts shows you have no subscription, my admin not pick up phone and in last week my admin pickup phone and now i used last 4 days with pop-up showing you have 05 days to account expire day by day expiring date come close. where to i contact and how i know may account validity. beacuse in default plan/account details shows you have no any plan or subscription.

Er is een fout begaan bij bestelling Adobe Acrobat Pro 2x besteld is dat is niet de bedoeling. Ik kan één niet verwijderen. Dus de bedoeling is één keer. Mvrgr, Wim