Enterprise & Teams

I am raising this on behalf of a user I'm supporting - they are unable to download Adobe XD online or through Adobe Creative Cloud despite being a license holder of Adobe XD - Edition 4 within our Adobe Creative Cloud tenant. This user needs to access XD urgently if possible, they are on a Surface Laptop 5 running Windows version 10.0.26200.6899. I am unable to adjust their ID from an Adobe ID to a Federated ID which is what everybody else in our tenant has. Is there a download link you can send to me to allow them access urgently? I would appreciate it if you could get back to me today asap.  Many ThanksKelvyn 

I have the Same problem and want to cancel my subscription. How do I do that? Does anyone know? thanks in advance! Best, Helen 

Hi Team, gerade bekamen wir als Organisation die Email, dass unsere Abonnements am 3. November automatisch verlängert werden. Dort ist auch ein Verweis auf unser Adobe Konto zum kündigen des Abos. Leider finden wir weder in unserer Admin Konsole, noch in unserer Kontoübersicht die Möglichkeit unsere Abonnements zu kündigen. Die einzige Option die wir gefunden haben, funktioniert nicht und auch der darin vorgeschlagene Chat lsst sich nicht öffen. Natürlich sind wir die Foren und Support Seiten durchgegangen, welche uns aber nicht weiterhelfen konnten.Schon einmal Danke!

Can you please send me an updated liability certificate?

I am trying to check my notifications settings under Preferences in my account, but the tab does not display, it just spins for as long as I have it open. How do I fix this? Possible correlation: I want to check my notifications because the @metions feature for InDesign's Share for Review does not work for our team. I've attached a screenshot.

Since last week, when we login to https://adminconsole.adobe.com/, we get a message saying:MyCompanyName is being migrated to VIP Marketplace.  Your account manager has made a change to your Adobe Value Incentive Plan (VIP) membership. Your products, services, users and VIP number have not changed. You can access Admin Console as soon as migration is complete. This may take up to 24 hours.We can't login to the console to issue licenses or manage the users.  It is becomming a big problem for us.Can someone assist me or provide the appropriate phone number to call for support?

I need to install the Creative Cloud Desktop App from SCCM.This is the only thing I need to install, I do not need to package Apps to install when the installation happend.And I do not have access to the teams site. I am not the administrator of the software, so telling me to use the packager will not work since I cannot get the Packager. And since I am only trying to install the Desktop App, why would I have to go through the trouble of using the Creative Cloud Packager. This makes no sense.It was only two or three years ago that what I am trying to do was possible. So I am not sure what I was doing then is not working now.Can someone point me in the direction to do this? I can only find information that is telling me to use the Packager only online.

Noticed some of our users has adobe products like CC, Genuine Service, Air & photoshop.we are pretty sure that their user profile has no admin rights to install any software.Any idea how did they install it on their own.

I wanted to know if anyone is facing issues with their adobe analytics connection with PowerBI? Nothing has changed in my report but now my report is failing to refresh and having timing out errors. For example, 1 week it will refresh fine then I can't refresh my report for the next 2 weeks and has been very unstable. 

I can't use adobe, it says i am not the admin but i am. What is wrong with it?

We urgently need Live Co-Editing in Adobe Photoshop to collaborate with clients in real time on active commercial projects. Please fast-track identity verification and access for the accounts below so we can begin co-editing immediately. Accounts requesting access (urgent): *   Why we need immediate access We have time-sensitive deliverables that require truly simultaneous editing in a single PSD (designer ↔ client) to eliminate version conflicts and shorten review cycles. Multiple stakeholders must iterate together during live sessions (desktop and web) rather than handing off files or commenting asynchronously. Our request to Adobe Please verify these two accounts and approve Live Co-Editing access right away. We understand Live Co-Editing is currently offered via an invite-only private beta with access granted on a rolling basis to Photoshop members; we’re asking for an expedited approval due to production deadlines. We’re prepared to use Photoshop (desktop) Beta an

I opened creative cloud on my desktop and I saw this:  When i clicked the update button, it loaded until this popped up I need to switch to a diffrent profile for work, but i cant get into creative cloud. I tried closing the app and starting it again, i tried canceling and trying again.... nothing works. I know I'm online. What can I do?

Hello, I need to know how to cancel my plan but I can't find anything that helps my situation.I have purchased a teams account, mistakenly i think, but i used my personal email that's already linked to my personal Adobe account. Now I can see my active plan on the business one and the billing on the personal one. I can't seem to manage my subscription in any of the two and I don't know what to do or where to go to find my answer.  When I ask the customer service it doesn't understand my questions or it doesn't respond. Please help, thank you!!

Sorry for the length, but I would appreciate some helpAfter having a single license, I purchased an additional license for an employee.Somehow it got to the point where in the email that was initially considered admin, I didn't see any files that I had before. (This is the email that I used regularly at first before purchasing the new license).On the other hand, in the new user that I added, I did see all the files. After using the chat, they told me that I could delete the new user and then decide that I would download all the files that were there, which is what I did.I received a link, downloaded several ZIP types, and then I got into trouble.I tried to upload them to the user that was considered admin. At first, it gave me errors and I was only able to upload the folder that was considered library.Then somehow I managed to upload the rest of the files in an area that I don't remember what it was.After doing that, I still don't see the files.And I can't log into the admin conso

Hi, All my language settings are set to French (Creative Cloud, web console and Acrobat Pro) When I use the @ fonction to share a comment with another user, the email title is in Finnish (wrong) and the email body is correct in french : Subject : Sinulla on uusia tapahtumia, jotka liittyvät prototyyppiin This behavior is happening to multiple users. Thank you

Me dirijo a ustedes debido a las persistentes dificultades que he enfrentado al intentar obtener asistencia para la compra de licencias adicionales. Lamentablemente, los canales de soporte disponibles no han sido efectivos:El asistente virtual no proporciona soluciones concretas, limitándose a respuestas automatizadas que no abordan mi requerimiento.El chat en línea derivó mi consulta a un correo electrónico incorrecto, lo que imposibilitó cualquier seguimiento.Las líneas telefónicas de soporte no han respondido en múltiples intentos realizados en distintos horarios.Dado que se trata de un proceso que debería ser sencillo, resulta inaceptable que, como cliente, no cuente con un medio confiable para gestionar mis solicitudes.Por lo anterior, solicito:La asignación de un representante de soporte que pueda asistirme en la compra de licencias.Un método de contacto directo y funcional (teléfono o correo electrónico verificable) para evitar demoras adicionales.Quedo atent

Cant use any generative functions, why is this. need a quick fix 

HiI managed to upload the wrong metadata to the SSO configuration so I was locked out from the administrative console in Adobe learning manager.Please help!

hallo zusammen … seit heuet morgen (20.10.2025) funktioniert generative fill nicht mnehr. fehlermeldung "dieser dienst ist in deiner region nicht verfügbar" – weiß hier jemand mehr?

We’re introducing a way for admins to receive email notifications whenever the help page Domains to be allowed for Adobe apps & services to function correctly is updated. Keeping your allowlists current ensures uninterrupted access to Adobe apps and services in your organization. We’ve also added a What’s new section on the page so you can easily see where the latest updates were made. We’re currently setting up this capability. Once it’s live, you’ll be able to follow the page to receive update notifications. If you’d like to stay informed about when this capability becomes available, please follow this post. We’ll share an update here once it’s ready. If this was helpful, please click the ‘Like’ icon in the bottom left corner of this post. Your feedback helps us improve the experience. Thank you!Stay Informed! Explore All the Latest Updates & Releases on Our ICYMI Page!Have questions? Click 'Reply' below to ask.

Is there a way to change the user name after their account has been created? i dont see the options to do that under their user profile. I see the options to edit products, user groups, and admin rights. but i cant figure out how to change their name (or email). Their is no edit options for user details. if anyone can help me thank you

This is a huge pain point for users that have two seperate accounts - one that could be for them as employees and the other account they use for freelancing. Why does the user have to sign out of the creative cloud, to go into one, then log off and then submit their other login to get into the second?  Why can't you fix this issue once and for all? I have read many posts that the limitation of the cloud is the issue? Is that really the users problem? I strongly suggest this is resolved and soon!  I suggest anyone with this problem share this or give it a thumbs up for Adobe notices (or not) that this is needed asap! 

We are excited to announce access to enterprise trials for ETLA (Enterprise Term License Agreement) customers; designed to simplify trial access, drive adoption, and accelerate conversion to paid licenses. Activate a trial or a special offer Why enterprise trials matter:Enterprise organizations often need a scalable way to evaluate new tools before committing to licenses. Adobe’s enhanced trial experience ensures efficient discovery, activation, and management of enterprise trials directly within the Adobe Admin Console. Key features and benefits:  Immediate trial access: When a trial or special offer becomes available, Adobe notifies all system administrators of eligible organizations via email, and any system admin can activate the trial or offer from the Admin Console. Automated and self-start options: Admins can activate trials with automatic assignment rules, while users can also self-start or request access. User notifications: Automated email alerts keep teams informed and e

Account has proper licensing in Admin Portal (i'm an Administrator)  Following troubleshooting has been done: - Sign in/out- Uninstalled/Installed- Uninstalled/Ran Cleaner/Installed- Tried other product licenses (ie: Removing CC Pro, using Acrobat Reader Pro instead, works) Not sure what else can be done here Thank you

I would like to have the ability to merge these ID types within the admin console when I have duplicated users. This merge should offer the ability to decide which (if any) Admin roles and licences should remain applied.Types of Adobe identityAdobe ID:Created and managed by the individual end user. Authentication is performed by Adobe, and the user manages their own credentials at account.adobe.com. Users manage their own login credentials.Federated ID:Created, owned, and managed by the organization. Uses Single Sign-On (SSO) through a SAML2 identity provider (IdP). Examples include using Azure AD or Google Federation to authenticate users.