Enterprise & Teams

I'm getting error code 191, 'Update of Creative Cloud failed.' I've tried everything I can think of, nothing helps?? I'm on a PC

I’ve been struggling to open Creative Cloud on my desktop. I used the uninstaller, restarted my computer, deleted the opm file and reinstalled it, deleted Creative Cloud completely, yet I am stuck on the same page that says “Sign in required”. I have a Mac laptop and this started happening after I downloaded the MacOS 27 Golden Gate.  

Hi, i was trying to cancel my trial but it was giving error and not allowing me to cancel it. I dont have the money to pay this subscription at all. Please help have this cancelled and debit order stopped. 

I had a school account and recently I left that school and they have signed me out of creative cloud but I have my own personal account, and I'm trying to sign back in with that but it won't let me sign in at all. I'll start by opening cc and it's comes up with a loading screen, then goes to "You've been signed out please sign in again to continue using adobe products" I press sign in says loading for 2 seconds then goes back to you've been signed out. I've tried uninstalling it and re installing it doesn't do anything. Anyone had this happen before? 

disgraceful, all adobe products now uninstalled, never to return. [personal information removed by moderator]

When creating a PHOTOSHOP installation package on the console, only versions 26.0 and above can be selected. How to create a version for 2024 and 25?

Creative Cloud was actually running several different processes in each user context and causing not only memory and CPU pressure, but also high IO which resulted in 200 users being unable to use an RDS server. We attempted to disable the startup processes but this thing just keeps spreading.We do not need this to read and write PDF’s and want a way to remove it and just use adobe pro.

I have had an Adobe account for years with about 75 users.  I have never had an Account Manager as far as I know.  Today I received an email with a subject of "Immediate Attention Requested | Individual Accounts" This is the body of the message -    "As your Account Manager at Adobe, I wanted to bring to your attention to flagged multiple sign-ups under your domain that urgently need to be consolidated under your admin control. This misalignment can lead to security risks, compliance issues, and operational inefficiencies.   By consolidating these licenses into your team account, you’ll benefit from: ✔ Full ownership and control over Adobe licenses✔ Simplified billing and compliance management✔ Enhanced security and seamless collaboration✔ Smooth transition with zero downtime✔ Prorated refunds for cancelled individual licenses   Shall we proceed with the consolidation? Should I send you the approval link?"   Is this real or a

We have installed Adobe 2024 Pro (Classic) and Reader DC on our Windows 11 machines, mainly for language reasons (2024 is unavailable in the language most of our users demand).We can change the default app no problem, and select either Reader or 2024 Classic and all PDFs from Windows Explorer or the PDF attachments open with the selected version (it works with another PDF app some of our users must use, too). But PDFs embedded on Office (mainly Word) always open with 2024 Classic instead of the default PDF app. We need a way to make them open with Acrobat Reader.The attachment type Word shows is AcroExch.Document.DC. The HKCR registry entry for that file type is set to open with Reader: "C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe" "%1" (again, we need the 32 bit version because the 64 bit version of DC doesn’t include the language we need). But even so, and with Reader DC set as the default app, the embedded document opens with 2024 Classic.Is there any registry

Hi all,Posting here because I've hit a wall with chat support and I've seen at least one other thread describing the same issue, so I'm hoping a moderator or product team member can weigh in.**The setup:**- I'm the System Administrator on our Adobe Teams (Business) plan.- I'm trying to install the official "Adobe for Creativity" connector inside Claude (the Anthropic/Adobe MCP integration launched April 28, 2026).- When I click Connect in Claude and the Adobe sign-in window opens, it fails immediately with: **"Your organization does not allow access to third party applications."**- The window header shows "Enterprise ID" and the URL is https://adobeid-na1.services.adobe.com/ims/fromSusi.**What I've already verified:**- "Allow users to integrate apps" is enabled in Admin Console > Products > App Integrations.- Claude does not appear in the "Add App Integrations" list and there's no Claude entry under "User-accepted integrations."- Tried multiple browsers, incognito, cleared cache,

It seems like every single system to submit a bug report or feature request on Adobe’s website is broken.I first noticed this when, while attempting to share a feature request, I clicked the “Share Feedback” button in the Adobe admin console, which can be accessed by clicking the help icon in the top right of the console. Nothing happened.Attempting to find the appropriate place to submit a bug report led me to a chat with a live agent, who helped me troubleshoot and ensure the issue was not user error. We confirmed the issue was present across Google Chrome and Mozilla Firefox on two separate computers. No errors appeared in the JavaScript console when clicking this button.I was then sent to https://www.adobe.com/products/wishform.html by both the assistant and Adobe’s support helpdesk software, which is supposedly a link to a form that would allow a user to submit feature requests and bug reports. However, this page does not have any forms on it whatsoever. The page is written like i

Saya dah cuba cari real customer svc but couldnt get to reach them sebab every time saya just dapat chat bot or ai agent please help

Hi everyone,I’m having a serious issue with my Creative Cloud files and I’m hoping someone here can help me understand if there is still a way to recover them.When I was a student, I had an Adobe acount with two profiles:A personal profile, which had basically nothing on it An academic/school profile, which included my Creative Cloud subscription (provided for free by my school), all the Adobe apps, and all of my important files stored in Creative CloudI have now finished my studies, and my academic profile was recently deactivated/terminated by my school. As a result, I no longer have access to the Creative Cloud files that were associated with that profile.The problem is that I genuinely need those files back. They contain important personal and school/project work that I had stored in Creative Cloud.I recently gained access to another Adobe Creative Cloud subscription, but unfortunately, when I log in, I cannot see or access the files that were stored under my old academic profile.I

Herkese merhaba. Ben farkında olmadan üyelik almışım ve bu güne kadar kredi kartımdan otomatik çekmiş, kartımı kapattığım için ödeme yapılamadı maili alınca farkettim bir üyeliğim olduğunu. Şimdide kapatmak istiyorum ama 1 adet fatura göründüğü için kapatamıyorum, ne yapmam lazım?

I wanted to create a reusable workflow but I don’t have that feature on my account. See screenshot below. What do i do? Is this because it’s not included in my licence? Thank you for those can help. 

I applied (for my organization) for the non-profit licenses ($15/yr) and was approved by the vetting org Goodstack. But I have not been designated the "Admin" so I cannot login to the Admin portal to adminster the licenses. ?

Meine Kundennummer: [personal information removed by moderator]Meine Abozahlung erfolgte zum 16.09.26, aber die Credits wurden nur auf 600 gestellt, nicht auf 4.500. Nächstes Zurücksetzen erfolgt am 27. September 2026. Das kann ich nicht nachvollziehen, weil der neue Abomonat mit dem 16. beginnt!

I’m currently being overwhelmed in my CCD app with the Adobe Stock section currently showing EVERYTHING our Enterprise account users have licensed. It would be great to have a toggle at the top to show all or just my individual licensed images. I can’t find anything now as its like scrolling through the entirety of Adobe Stock.  

I am trying to deploy Creative Cloud via Intune for Microsoft Surface 7 laptops (ARM based Snapdragon X processors). Before I package the software for Intune and script it, I’ve run it on a local device to test that it installs ok. When I run the setup.exe just by double clicking it I get the following error.There is nothing being logged in the PDApp.log within any of my temp folders.Has anyone else successfully deployed the self-service package of CC to ARM based devices via Intune? What am I missing? I’ve followed Adobe’s documentation and it’s no good. My package details are below: 

Hello,Following the release of Creative Cloud Desktop 6.10 and the "Limited Beta of AI Assistant integration", we are facing a issue. For security and compliance reasons, we cannot deploy features that are still in Beta.Currently, when we create deployment packages using any versions of Adobe applications, they still include the latest version of the Creative Cloud Desktop app by default.Is there a way to force the packaging of an older version of the Creative Cloud Desktop app while the AI Assistant remains in Beta?Alternatively, what options exist for enterprise administrators to disable or block this Beta feature completely?Thank you.

When using my work microsoft account i cant log on  ipadOS 27 because its reported as macOS and we have blocked macOS in CA.Its the same on all  the adobe apps. 

Today I received to Emails from someone who identified themself as B Vivek Sharma. He said he is “my account manager” at Adobe. The logo looked “off” being a red letter A on a white background, surrounded by a red box when your logo is typically a white letter A surrounded by a red box. The first email begins as follows: “Trust you’re doing great! I am Vivek, your Account Manager at Adobe, and I happen to see that your company has multiple contracts and wanted to check if this is Intentional.” and the second email begins, “There are several individual Adobe licenses under your company domain that are currently unmanaged and billed outside your team account. Not taking any action right now may lead to:”  First, I don’t have a company or a company domain or company contracts. I have exactly two subscriptions with Adobe, not multiple Adobe licenses. The email was trying to get me to click on a link and “book a meeting” with him which I am not about to do. The email appears to come from ad

Hi, our domain is claimed and we enabled the Azure/Entra User Sync for SSO.Sometimes SSO does not properly because a person has two accounts for our domain.A business account (created by the Azure Sync) and a personal account which they created themselves some time ago when the domain was not managed.As a regulatory and legal requirement we need to get rid of those personal accounts.Either migrate their data to the company account or force the user to change the e-mail address to their personal one. How can this be done ?

As a license Admin, it is essential to keep track of user licenses as people join, leave and change roles within the business.Currently there is no way to track even basic usage of Adobe software.  We need an option to see the last sign-in time for a user at a minimum, and ideally that data on a per application basis, so that we can see what software users are running to ensure we have the correct license applied. I'm not asking for any detailed tracking, but the user has to be signed in to their Adobe account within the software, e.g. Adobe Acrobat, and presumably when the application is launched this performs an authentication interaction with the Adobe platform, so it would be very easy to give a last signin time.