Enterprise & Teams

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Hello,We have a problem with the PROD Adobe campaign instance.Here's the info:7.4.1 build 9383We have this oracle error: ORA-12592 TNS Bad packetWhen this error occurs, all workflows freeze. This is not normal behavior.Do you have any solutions ? Best regards

Hola! Necesito generar un reporte de manera periódica sobre el uso de sus productos asignados en mi consola de administración Adobe.En éste tutorial de Adobe en el minuto 1:56 se puede ver, en el menú "Insights" existía la pestaña "Dashboard", pero no aparece en mi consola, sólo me aparece la pestaña "Logs"En éste tutorial de Adobe "Cómo usar la Adobe Admin Console | Vídeo de YouTube" en el minuto 1:56 se puede ver. https://helpx.adobe.com/es/enterprise/admin-guide.html/es/enterprise/using/console-settings.htmlhttps://www.youtube.com/watch?v=HCCHlhL86cY ¿cómo puedo hacer para que se active la pestaña "Dashboard?¿alguien me podría decir cómo hacerlo?

Hi everyone,One of my team members has lost access to all of his Adobe XD files following a company-mandated email update due to a Company's brand change. He was informed that his files are no longer retrievable, and it appears that all of his design work is gone.Is there any way to recover these files or reassign access to his previous account or to a manager's account?Any advice or support would be greatly appreciated.

To help organizations strengthen compliance, security, and operational oversight, Adobe now offers real-time streamable Content Logs—providing deep visibility into how digital assets are used across Adobe’s cloud storage ecosystem. Previously limited to 90-day manual downloads, enterprises and teams can now stream content activity logs directly into SIEM platforms like Splunk, Microsoft Sentinel, and Sumo Logic using Adobe I/O Events.   Go to Admin Console What’s Included Real-time or near-real-time streaming of content activity logs for automated monitoring Rich content usage insights: file creation, deletion, edits, shares, public link activity, access requests, and more Enterprise-grade SIEM integrations with top tools like Splunk, Microsoft Sentinel, and Sumo Logic Manual export support still available via Admin Console with improved schema and CSV export options How to Get Started Manual Reports:• Navigate to Admin Console > Settings > Content Logs

 Why was my subscription amount multiplied by three for a year for a single license? Of course, I am part of a school and I had an admin account at a school, but I only used the license for myself. Ado had informed me that it was better to have a school admin account to prove my good faith. I went from $500 a year to $1250, can someone explain this joke to me?

I am not able to use the "Share to Review" button to share designs with my team.I have tried Uninstalling Photoshop and Creative Cloud multiple times. I have even disabled my antivirus to check if it was blocking it.I have tried multiple methods from the Adobe Help Community and others. Still, the issue remains unresolved. I would appreciate your assistance in this matter.    

Olá maravilhoso dia comunidade como estão?  Gostaria de compartilhar e entender se mais alguém está tendo problemas para habilitar as regras de solicitação automática no console do Admin. Obrigada. 

We have Adobe Teams Plan, Does Adobe supports or features any plan to track user's activity like what are the devices the user's adobe id is logged in?. Is adobe really have this facility in any of it's plan?.I fyes, Please mention the details. When i check i didn't find anything related to this.

Hi everyone, this is my first post to the Adobe Support Community. I am not sure if Using the Community would be the best place to ask, so please let me know if it can/should be moved elsewhere.  I'm experiencing many issues lately (cannot open Ai files, Pr sequences fail to render or export, and others). All issues are related to the storage of all creative content on our organization's servers. I have access to unlimited storage on these servers, and very little storage available on my computer's hard drive. So, I've been using this workflow for 5 years. Until recently, it has worked well to navigate to my files on the network storage, open, edit, re-export, etc.; now, however, the issues mentioned above are making this workflow impossible. (Additional note: I occasionally work from home. I would work from home more often if I were able to efficiently access my files. To do this, I must connect through a VPN, and the lag makes this nearly impossible as well, but did get me

Two weeks ago, our licences were automatically renewed, the money was automatically debited from our account, and then one of our paid licences disappeared. Support was unable to resolve the issue and suggested that we purchase an additional licence and they would refund the previous price. Unfortunately, although the new licence appears among our products, it cannot be issued to any user. For some reason, the system does not allow it to be assigned. So now we have paid for two licences but cannot use any of them. This whole situation seems completely hopeless. Can anyone help us find a solution?

This is a long one, so bear with me.  Our company manages the subscriptions for all Adobe products which, since early 2023 are now registered with our Teams account (thank you Adobe - this makes life much easier). Prior to that, each employee had their own subscription paid for by the company card.  Unfortunately as they left the business, it appears none of these subscriptions were cancelled.  In addition to the amount charged for the Teams Account, we are also being charged an additional 12 times for subscriptions each month.  I have contacted Adobe support numerous times and their suggestion was to contact the bank.  However, the bank has said that without knowing what subscriptions we are cancelling then they can't help.  The alternative would be to cancel all payments to Adobe from that card and change the Teams payment to another card.  This does not work for us - the card in question is one that is used for multiple business payments.  Why

I've seen several posts about this topic, but none of them were able to help with my specific situation. I have a subscription to InCopy that I pay for, that I would like to cancel. As others have noted, because I ALSO have access to Adobe for Enterprise through my school board, I am unable to manage ANY of my apps/products/subscriptions, including the one I am personally paying for. I contacted my admin last week about this error. They are unable to help, because my InCopy subscription does not show in the Admin Console. Essentially, I am unable to see or modify my InCopy subscription in any way, and my admin is also unable to see or modify my InCopy subscription. However, I am still being billed for it. I have learned my lesson about not using my school email address to purchase any personal subscriptions to any Adobe products, but I need to find a way to cancel the subscription I'm currently locked into. I have been wading through the forums and Adobe help pages for a week

Which Creative Cloud plan should I get as a small quasi government non-profit organization who needs just one license?TIA

Hola; Al abrir un programa de adobe me ha pedido que inicie sesión, meto usuario y contraseña correctas pero al seleccionar el perfil (ya que tenemos 2) no hace nada, se queda ahí estancado y no funciona...   [Edited by moderator: Please refrain from sharing your personal details here, as this is a public forum accessible to all.]  

Hi, I just purchased 6 Adobe Pro user licenses for the department as a reseller. Now I need to give them these licenses to use as I have purchased on their behalf so I can invoice them. How do I send the licenses to them ?

Beim letzten Update habe ich versehentlich eine zweite Lizenz. Diese will ich kündigen. Es ist mir aber unmöglich, da es keine Einstellung gibt eine Lizenz davon zu kündigen. Bitte helft mir. Viele Grüße imDIALOG

I have made two appointments to get help for the error messages I'm getting to access your software for our company, yet no one responded to set up a link or call to meet with me. We have 3 licences, and are getting messages that our subscription isn't registered, and something called Error 10000. I am extremely frustrated, there is no person to speak with, and we have deadlines to deal with. Your company has the worst customer service access in my 30+ years of professional experience.

I currently administer two accounts in Adobe - one for my work and one for my private company. At work i have the license for Adobe PRO for use with enhavnced handling of .pdf's, while I in my private company have license for Adobe Premiere Pro for video editing. Since I am using the same computer, I have to log out of my work-account and in to my private account in order to use Premiere Pro. This is frustrating, so I was wondering if there is any ways of linking the two accounts so that I do not have to log out of eather, and still have the proper use of both licenses just by switching between accounts rather than logging out / in? Hopefully the community have some good answers. 🙂 Regards, Storolav

Ya estoy cansado de intentar ponerme en contacto con un agente o alguien que me permita cancelar este estupido plan que ya termine de pagar por el año entero, y ahora lo unico que quiero es no pagarlo mas.

Can someone help me? I have a one-page PDF and I want to add multiple clickable links to it — for example, links to my website, Facebook, or other social media. The goal is to embed these links directly into the PDF so they stay active when I upload the PDF to a flipbook platform like Issuu.Which Adobe program should I use for this, and how exactly can I do it? I would really appreciate clear instructions.

Hello,I need to change organizaiton name. This AI Chat doesnt help and cant create case to support because there is no button for this action. Also i dont have edit button in admin console to edit it by myself. How can i change it?

Dear Adobe Team, We are writing to express our concern regarding an issue we are facing with our Adobe licenses. As a long-standing customer of Adobe, we are disappointed to find that there is no solution available for merging our two existing VIP numbers. Due to this limitation, we are experiencing difficulties in using Adobe Illustrator effectively across our systems. Since Adobe does not offer a resolution for this problem, we would like to proceed with the following: Cancel all licenses under VIP number  Issue a full refund for these cancellations. We will then place a fresh order for the required licenses under our other existing VIP number [   ]. Please confirm the process and timeline for cancellation and refund. We request your cooperation in resolving this matter at the earliest, given the inconvenience caused. Thank you for your attention. Best regards,[Monish ][Edited by moderator: Please refrain from sharing your personal details here, as this is a public f

I think there is huge space for improvement at Adobe. Today - after assigning e.g.  CC apps plan administrator cannot see if app is actually being used. So if I assigned 100/100 apps available in my organization and I have another request there is no way for me to tell if all 100 users that hold licenses actually use them. Expectation - provide admins oversight of CC apps usage, e.g. equivalent of last login date in Adobe Workfront, a clear indicator of when was the last time a given user actually did open up and used the app. Happy to provide further details to Adobe team if interested in picking up this topic

The Admin Console now shows the Adobe support plans and the applicable Adobe contacts, such as the Named Support Engineer and the Technical Account Manager for enterprise customers. To view these contact details, navigate to Adobe Admin Console > Support tab.       We also have an enhanced support case creation workflow. Learn more about support options for enterprise users.   *For queries, feedback, and suggestions, please feel free to start a conversation. *Please visit our ICYMI page for all the other updates & releases. Click here if you have Questions.