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I'm contacting you regarding my Adobe Creative Cloud free trial account.It is extremely important for me to recover or access all Adobe Illustrator (.ai) files associated with this account since it was opened, whether they are currently visible, deleted (but still within the retention period), or older versions.The account was used by another person, and it is absolutely essential that I retrieve all Illustrator files created or stored via Creative Cloud cloud storage from the very beginning.Could you help please?Thank you

Hallo ich habe mein ABO geändert, auf nur FOTO ABO (am 23.7.2015)und nun kann ich in das Programm PS nicht einsteigen, die Meldung "die Verwaltung wird in Kürze möglich sein" und der Fehlercode 10000 tritt auf. Bitte teilen Sie mir mit, was ich tun kann.vielen Dank

free trial does not work for me when you will add without credit card again    can i speak to someone else   

When our users log in they are presented with a choice to select Personal or Company or school account. Also when users choose log in with Google, which is usually where we direct our students for most products, it automatically takes them to a personal account which doesn't have the purchased license and causes a lot of confusion.It would be extremely helpful if there wass a setting in the admin console to turn off the personal account and automatically take all accounts into the company/school account for our whole organization.

Quiero saber si, bajo un plan empresarial, es posible utilizar las aplicaciones de Adobe en más de tres computadoras de manera simultánea con la misma cuenta o si existen restricciones específicas al respecto.En caso de que no sea posible, nos gustaría comprender cuál es la diferencia o el valor agregado por el cual se contrata una versión empresarial, si no nos permite que el equipo de trabajo de nuestra empresa pueda utilizar los programas en varias estaciones de forma simultánea.

I have been trying to contact someone at Adobe for weeks regarding renewal of our licences and have got nowhere  via chat or by phone or email. How do i get a quote to renew before my subscription ends pn the 7th August.

Hello team, Previously Adobe option shown the Enable and disable the auto update how can i predict and how can i disable the auto update for adobe illustartor

Ciao, come ritrovare la password di creative cloud installer , per le modifiche o per aggiornare creative cloud.Mi chiede un nome e una password di amministratore  e non riesco a ricordarmela o credo di non averla mai inserita. inoltre quando cerco di installare photoshop , con abbonamento che ho già, non me lo fa installare , forse devo aggiornare  creative cloud sul desktop , ma senza password non riesco ad andare avanti. come fare ?? Grazie

im from the netherlands  will you activate my adobe license   i cant start all apps 

Hello, how do i pay an invoice with a sale order number

Bonjour à tous, Je rencontre actuellement un souci avec Adobe Portfolio.J’utilisais le service via un compte académique (fourni par mon école) et j’y avais publié deux sites très importants : le mien, ainsi que celui de mon duo créatif. Ces deux sites sont encore en ligne (je peux y accéder via leurs URLs directes), mais ils n’apparaissent plus dans mon compte Adobe actuel, désormais lié à mon adresse personnelle. Malheureusement, je n’ai plus accès à l’ancien compte académique (ni à l’adresse e-mail associée), et je ne peux pas contacter l’école pour faire un transfert ou une réactivation. Ma question est simple : est-il possible de récupérer l’accès à ces sites et de les associer à mon profil Adobe personnel ?C’est essentiel pour mon activité professionnelle, car ces sites servent de portfolio pour trouver des missions et des opportunités. Merci d’avance pour toute aide ou orientation 🙏Baptiste

I need the ability to see which Licenses are activly in use. While there are a variety of metrics that would be useful, I think simply knowing if the user had accessed the product or account in any way.  In order to use the product they must sign-in. I want to know which users have not signed-in in the last 30days. This would be extreemly helpful and honestly a feature that would encourage my organization to move to an Enterprise License. 

This is on a new AUSST instance, Windows Server 2022, IIS.Running  AdobeUpdateServerSetupTool.exe --root="C:\inetpub\wwwroot\updates" --fresh --filterProducts="APRO,AEFT,FLPR,AUDT,KBRG,CHAR,ESHR,DRWV,ILST,AICY,AICY,IDSN,LRCC,AME,PHSP,PPRO,SPRK"After 20 or so minutes it'll fail with the below in the log file. I've also tried without the product filters and get the same result. Trying th eoperation with JUST --acrobatonly seems to succeed, so I suspect it's one of the other products causing problems.How do I address this? I've tried the operation on three different ISPs to the same result. 04/08/25 09:34:52:648 | [INFO] | | AAMEE | Utilities | AUSST | | | 1760 | Item downloaded C:\inetpub\wwwroot\updates\ACC\services\ffc\icons\productIcon .04/08/25 09:34:52:651 | [INFO] | | AAMEE | Utilities | AUSST | | | 1760 | Going to load HDCore Library04/08/25 09:34:52:691 | [INFO] | | AAMEE | Utilities | AUSST | | | 1760 | Going to create HUM Library session04/08/25 09:34:52:691 | [INFO]

Ciao, come ritrovare la password di creative cloud installer , per le modifiche o per aggiornare creative cloud.Mi chiede un nome e una password di amministratore  e non riesco a ricordarmela o credo di non averla mai inserita. inoltre quando cerco di installare photoshop , con abbonamento che ho già, non me lo fa installare , forse devo aggiornare  creative cloud sul desktop , ma senza password non riesco ad andare avanti. come fare ?? Grazie

I bought the free trail today to test the new editting software and after doing so i was unable to cancel the plani end up getting a screen saying "Unable to load data", i talked to the AI robot and it told me that i didn't have plan but when i go onto the plans section on the main website it informs me that i'm still on free trail it would be nice to know if i actually cancelled the plan or if its still running because i don't want to pay when i only intended on useing premiere pro for a few hours.

Hi,Need to roll out Adobe Acrobat Reader DC MUI 19.008.20080 to 50,000+ machines. When launching a PDF, I get a 'Start Free Trial' in the bottom right hand corner. Whilst the majority or users wouldn't be able to download and install this, I want to remove this as a best practice for a large corporate environment.NB - bAcroSuppressUpsell = 1 already set via policy key/Adobe Customisation wizard but made no difference.

I'm at the 30 day renewal timeframe, and there is no "change plan" button.  On top of that, I tried talking to support twice so far, and both times the agent literally disconnected rather than actually remove the licenses. 

Hi - my client is the parent organisation for multiple separate business entities and they maintain a single M365 tenant to host these entities.Two of these have their own separate Adobe subscriptions (different org name/contract number/admin console etc).They currently just use Adobe IDs.Is it going to be possible to establish Entra federation (SSO etc) for both these entities and keep them separate?Rgds,Will

Hello, I'm attempting to run AdobeUninstaller.exe silently, but whenever I use ".\AdobeUninstaller --help" in CMD, it just resets the script. I've tried options like /Silent, /S, and /quiet, but none seem to work. Has anyone successfully managed to run this silently? Any help would be greatly appreciated! Thank you 🙂 Kind Regards,LFL

I am very frustrated since quite often, when I send out agreements to be signed, the addressees don't receive the email from Adobe Sign AND I never get a message from Adobe Sign that it was not delivered. This has forced me to use gmail accounts and the like to get through to these people. This is of course not ideal, since one of the main reasons to use digital signatures through these kinds of services is to have traceability. Does anyone have advice? (Accept for asking them to whitlist adobes domain, since that is not something a "normal" user can do in their IT-environment.) Can I send the link to them myself in some way? Best regards,Julia

Bom dia, no âmbito das obrigações fiscais previstas na legislação portuguesa e ao abrigo da Convenção para Evitar a Dupla Tributação celebrada entre Portugal e o país de residência fiscal de fornecedor de serviços Adobe, solicito o envio da Declaração de residência fiscal emitida pela autoridade fiscal competente do respetivo país. e o preenchimento do Formulário Modelo RFI devidamente preenchido e assinado Obrigada 

Hello, I am trying to follow this procedure to add a directory for Entra ID SSO to the Adobe Console under Settings > Identity settings > Create directory.https://helpx.adobe.com/enterprise/using/sso-setup-azure.htmlHowever I am not able to click the "Create directory" button as it is grey and can't click it. Is there a step I am missing? Thanks! 

I'd like to be able to pull reports for my users showing thier actuall usage or login time to determine if they are using the license assigned to them to help manage the assignments better. I used the Admin Support chat feature to confirm this is not an option at this time. Is there a plan to add it as a reporting option?

How can I get the Enterprise Term License Agreement for Adobe All Apps "Offline" - 1 year?So that it's available offline for the entire year, not just for 99 days.