Enterprise & Teams

Hi all! In our organisation we use Adobe Acrobat Pro in a Citrix environment for our users to work within, which has been working like a charm up until an update to the application on the gold image that we made a couple of weeks back, updating to version 2023.003.20244 (64-bit) Before this, Adobe would not have a problem with users signing in and out, onto different machines and desktops, and would make use of the following two registry keys to never prompt the user to deactivate a previous device: [HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Licensing\UserSpecificLicensing]"Enabled"="1" [HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Identity\UserSpecificIdentity]"Enabled"="1" After the version update however, users are prompted to sign back into the app every time they log in to Citrix, and are then prompted to deactivate a previous device. I can confirm that the registry keys above are still present in the environment. We're just confused as to why it seems to have stopped w

Hello,I am the legitimate owner of a perpetual Adobe Photoshop CS6 13.0 Polish Windows TLP license, purchased through Adobe Buying Programs for my company.The license is still present in my Adobe Licensing Website (LWS) account. LWS currently shows:Product: PhotoshopVersion: 13.0Language: PolishPlatform: WindowsI can also still download the official Photoshop CS6 13.0 WIN ESD PL installer directly from my Adobe LWS account.I recently moved to a new Windows computer. I downloaded the installer directly from LWS and attempted to install Photoshop using the Windows serial number displayed in the same LWS account.However, the official Adobe installer displays:“The serial number you entered has been revoked. This product cannot be installed.”The same licensed Photoshop CS6 is still working normally on another computer. I have not deactivated it there because I am concerned that Adobe may then refuse to reactivate it.I contacted Adobe Support. They checked the serial number but told me that

Hello, Adobe Team. So, a month ago I got this free trial for Adobe Creative Cloud and I tried that, then now I want to cancel it because I really don't have money to pay because since the first place I just need a trial and don't have any further plan to subscribe since I'm so poor right now I'm unemployed. I try the trial because I have this design commission and it needs some features from Adobe Illustration, so I grab the trial as my best chance.  So, I'm so confused right now because I can't cancel the plan and it says that if I do a cancelation I'll get the early cancelation fee which is I can't afford at all... so do you have a solution for me to cancel the plan without getting any charge? Because I don't use the app since the trial was end. Thank you so much beforehand and please help me out.😓

“Other Versions” is not available for Photoshop and Illustrator. 

I have a problem with account setup when i try to add my phone number i get error An error occurred while performing this action. Please try again later.

I recently lost access to my school adobe account and my adobe portfolio. I contacted my school IT and was granted access back but my school Adobe account but portfolio website is no longer visible on my edit page. I have no access or view of it. Is there anyway I can retrieve the information and my website back so I can transfer it to my new personal account? I got an email stating "Hi, We're contacting you as our records show that your organization administrator has closed your Business ID, which means you can no longer access your Portfolio from that Profile. To ensure your work is not lost, we automatically migrated your Portfolio to its authenticating Enterprise/Federated ID: [school email]. Im not sure what it means. I just want to get my portfolio website back so I can transfer it. The original website url is still says it is in use but my access to it is completely gone. Please advise!

Some users in our enterprise are experiencing an issue when working with PDF Portfolios. When attempting to open a component file (PDF) from the portfolio, the new tab with the file is blank. Closing the tab and reopening the same file will correctly show the file on the second attempt. This behavior is occurring on version 2026.001.21771 of Continuous Release. This is affecting only a handful of users. We have attempted some of the usual Preferences tricks like disabling Enhanced Security and Protected mode, but they don’t seem to do anything.

Hey! i want to Export some Libraries that i share with other people of the company to one of our drives to archive it and make space for new ones. When i try to Export the Lib through the Adobe CC desktop app, after some % i get an error message saying “something went wrong” and “contact support”. Its not always the same % and there is plenty of space on the Drive. I even tried other drives and the drive where CC and the temp lib files are located, nothing worked so far. Maybe someone had same issues and a solution for this? :)Thanks in advance!

My Invoices never show VAT, how can you activate so all future invoices show the VAT?

I need to speak with a HUMAN to get support for my Adobe account. HOW can I do that? I had a ticket in with them and they closed the ticket without solving the problem or without even any followup. THIS IS URGENT!! My admin account has been hijacked.

Hello !So, I’m reaching out here for help because I’m starting to feel a little desperate. I apologize in advance if my request is long and unclear (English isn’t my native language).A few months ago, I wanted to try the personal student subscription to work on a project for my studies. So I signed up using my student email address (the one from my university). I didn’t realize I already had access to academic software (through my university.I think this caused some kind of glitch, because I never received a confirmation email for my personal subscription, and my Adobe account history is empty, as if I’d never paid for anything. However, I am being charged €24.39 every month with no way to cancel the subscription since it’s invisible (it doesn’t appear anywhere).I first looked for a solution on the Adobe website, but since my account is linked to the university, I keep getting redirected to the university’s IT department. They told me they don’t handle “individual” subscriptions and th

Starting a week or so ago, all of our corporate machines have started to report errors when attempting to update Adobe through RUM.   After digging through logs, all of our machines are reporting the following:[2026-09-04 09:05:01:0217] Adobe ARM 1.824.460.1149 logging started.[2026-09-04 09:05:01:0217] Command Line: /RUM /ProxyUserName:"" /ProxyPassword:"" /PRODUCT:Acrobat /VERSION:26.0[2026-09-04 09:05:01:0222] ProductCode: {AC76BA86-1033-FFFF-7760-BC15014EA700}[2026-09-04 09:05:01:0222] ProductName: Adobe Acrobat (64-bit)[2026-09-04 09:05:01:0222] ProductVersion: 26.001.21789[2026-09-04 09:05:01:0222] ProductUACPatching: enabled[2026-09-04 09:05:01:0251] Failed to get Value for StringID: IDS_ACTION_CONNECTING[2026-09-04 09:05:01:0251] DownloadFileAndWait isComplete returns error[2026-09-04 09:05:01:0251] Error Code: -2145386493[2026-09-04 09:05:01:0257] BITS AddFileSet failed with error:[2026-09-04 09:05:01:0257] Error Code: -2147023651[2026-09-04 09:05:01:0257] downLoadFileSet()

Ho chiuso i vecchi account e ne ho aperto una nuovo che vorrei utilizzare sempre come fare?

Its very strange but I have a 14 days free trial active, when I go to plans it doesnt show "manage plan" like it should, and I am scared because they are gonna charge me 5 of January and I cannot cancel (I just wanted to try it out) Please any help is appreciated.

Hi. I have 2 accounts registered on one email. One is a business and one is private. I'd like to cancel my plan on the business account and delete it and also delete my private account. I couldn't find how to do that. Could you help please?I need step by step instructions and possibly screenshots. Many thanks .

Im experiencing the same problem and not show hpw i can get out this scam

I have been attempting to cancel our subscriptions (3 licenses) but have not been able to so this online, by email or by phone.I can't delete the card details so that it will not auto renew next year either.

"I am using a generic/departmental email address that was previously managed by a former employee. I have access to the email, but the Adobe account is still linked to the old user's personal info and security settings. I need to 'hard reset' this specific Adobe ID so I can start fresh with the same email address, as if it were the very first time logging in, and then re-add it to our Admin Console. What is the best procedure to completely purge the old user's metadata and security info from this email?

Hey, I hope there is someone to reply to me.  As I have a business account on Adobe, and I am certain of it because I have been using it for a year under my school and work. I might have accidentally pressed Personal account once login again, and now I can't change it back, I've tried sign in and out but it doesn't work.  I even tried to find automatic profile selection, but it's not there, I've tried so many steps to change It back. Is there any solution? Or my administration could personally help me change back to business/company account?

 We have an account created by Fedele Di Maggio and he is not anymore with our company but we receive a payments and his card and account is blocked. We have bought a new subscription under Dipocket Ltd. for Maria Bielik, we would like to cancel the one for Fedele Di Maggio on Dipocket Limited

en ninguno de los SO quiere el la instalación de la paqueteria, ya cree varios paquetes y ninguno queda 

My college has an Adobe Creative Cloud enterprise educational license that comes with at least 1000 generative AI credits per month according to your FAQ (https://helpx.adobe.com/creative-cloud/apps/generative-ai/generative-credits-faq.html). Previously account holders on our license could seem their generative AI balances from their account menu. Currently, we see a vague warning that there are daily AI generation limits, with a call to upgrade that links to this FAQ. Our users are justifiably confused -- what are these daily limitations? How can users view their balances?   

I've spun up an AUSST server on an Intel Mac.How are ya'll scheduling your incremental runs? I am getting clobbered with scheduling the incremental runs. I can use the AdobeUpdateServerSetupTool tool successfully day in and day out with fresh and incremental runs manually executed with Terminal.app. It just works. Clients update against it perfectly too.However, I am running into a problem when trying to schedule the incremental runs with a LaunchDaemon, crontab or Lingon. I get the following error:7/29/26 21:36:18:766 | [INFO] | | AAMEE | Utilities | AUSST | | | 1087475 | 0 | ************************* START Adobe Update Server Setup *************************07/29/26 21:36:18:766 | [INFO] | | AAMEE | Utilities | AUSST | | | 1087475 | 0 | Adobe Update Server Setup Version: 6.3.0.107/29/26 21:36:18:766 | [INFO] | | AAMEE | Utilities | AUSST | | | 1087475 | 0 | Rootpath = /Volumes/MAMP-Sites/ausst.pretendco/AUSST07/29/26 21:36:18:766 | [INFO] | | AAMEE | Utilities | AUSST | |

Olá,Estamos com um problema de entrega de e-mails de notificação do Acrobat Sign desde 17/08/2026. Antes disso funcionava normalmente. Investigamos a fundo do nosso lado (Microsoft 365 / Exchange Online) e encontramos evidências de que o problema está na infraestrutura de envio do Acrobat Sign, não na nossa configuração. Detalhes abaixo.O que acontece: O Acrobat Sign mostra o envio como concluído com sucesso ("The agreement has been sent out to be signed by..."), mas o destinatário nunca recebe o e-mail — nem na caixa de entrada, nem em spam, nem em quarentena. O e-mail simplesmente não chega a ser processado pelo servidor de e-mail do destinatário.Investigação feita do nosso lado (Microsoft 365):Confirmamos via Message Trace que nenhum e-mail de adobesign.com/echosign.com chega a ser recebido pelo nosso tenant nas últimas 24-48h. Não está em quarentena. Não há bloqueio manual de domínio, endereço ou IP nas nossas Tenant Allow/Block Lists. adobesign.com e adobe.com já estão na lista de

If a new user did not receive an email to setup their Acrobat Pro DC subscription account, can we re-send it to them? I don't see that as an option. Or is there a link they can go to and set it up without the email?