Enterprise & Teams

We would like to use the Firefly API in our organization. However, in Adobe Developer Console, Firefly Services is disabled and shows:“Incompatible API – This API cannot be used in your organization.” I understand that our organization may need a specific Firefly Services entitlement/SKU. However, I haven't been able to find information on how to purchase or enable it. What product/SKU do we need for Firefly API access, and does it require an Adobe Enterprise agreement? Adobe Support referred me to the Community for this question.

Pro to Standard

I am trying to cancel my Adobe subscription, but every time I attempt to do so, I receive the error message: “An error occurred. Please try again.” Because of this, I am unable to complete the cancellation process.I have already tried several troubleshooting steps, including:Using different web browsers. Trying Incognito/Private mode. Clearing my browser’s cache and cookies. Using a different device and internet connection.Despite these attempts, the same error continues to appear, preventing me from cancelling my subscription.I would appreciate it if you could investigate this issue and cancel my subscription from your end as soon as possible. Please also confirm once the cancellation has been completed and let me know if any additional information is required from me.I look forward to your prompt response.

I need to now how many users I have on my plan   

When creating a PHOTOSHOP installation package on the console, only versions 26.0 and above can be selected. How to create a version for 2024 and 25?

My company had 12 subscriptions, we got billed for 17 on two separate days, two separate transactions. When I finally got someone in Customer service, our account was billed $3,903.01, they Deleted our organization page and refunded $0.01. We now have no plan, they cancelled access to our account, and refuse to refund the remaining, $3,903.00. Anyone have any suggestions? No one responded from Customer Service, and the bank said Adobe refused.  

Hi, I registered for a 7-day free trial, which has now ended. Adobe is trying to charge me, but I don't have enough funds to pay. I want to cancel the subscription, but the system won't allow me to do so. Could you please help me cancel this plan and waive any pending charges? Thank you

I have been repeatedly emailed with requests to consolidate one of our employee’s personal account with our team’s account via our ‘Account Manager’, and despite replying multiple times at this point that we are not interested, without any acknowledgement of that refusal. I’ve just received another one, and at this point am borderline thinking of eating the rest of our subscription term and cancelling. How do I get Adobe reps to quit annoying me with this?

I cancelled bot the Pro & AI Assistant trials on the 27th of July and received emails confirming the cancellations, but to today (August 3rd) I have been billed for live subscriptions. Can I get a refund please?Many thanksAnne Taylor (Apollo Paraplanning)

Our library is listed in the IMLS database and therefore meets Adobe's published eligibility requirements for nonprofit offerings. We have provided Goodstack with our IMLS listing, shared Adobe's own response confirming library eligibility, and even supplied direct links to Adobe's terms that specifically reference public libraries listed by IMLS. Despite this, we have been stuck in the same cycle of responses since December 2025.When our existing Adobe Express licenses expired, we found ourselves unable to renew through Goodstack because the verification process still did not accommodate IMLS-listed public libraries. To Adobe's credit, they were willing to issue replacement licenses directly and assured us they would follow up with Goodstack regarding the problem. However, many months later, nothing appears to have changed.Our experience with Goodstack has been one of two outcomes: either we are told that they are "working on it," or our application is denied despite providing documen

Actualmente administro licencias de Adobe para una organización y necesito identificar qué usuarios están haciendo uso efectivo de las licencias asignadas. Busco conocer si existe algún informe, panel o registro dentro de Adobe Admin Console que permita verificar información como el último inicio de sesión, uso de aplicaciones, actividad reciente o cualquier otro indicador que ayude a determinar si una licencia está siendo utilizada activamente. Esta información sería útil para optimizar la asignación y renovación de licencias.

We are looking to purchase some Adobe Acrobat Standard licenses for some company users. I tried logging into the Acrobat Business Admin Console with my Adobe account, but it’s giving me the following error:  I am the IT administrator for the company, so just how do I get access to the Admin Console so I can purchase and distribute licenses?Thank you.

We can't access the subscription plan management. We get this error message: "Unable to load data An error occurred. Please try again later."

I need to contact an agent.

The 26.001.21745 update for Acrobat Reader was released on Jul 23, 2026 but the SCUP catalog does not mention it, nog even 6 days after the release. Is there an ETA for when we might be able to see an updated catalog to included the new update?  Also, if there are delays between releases and catalog updates, what are those delays typically and could you mention that on https://www.adobe.com/devnet-docs/acrobatetk/tools/DesktopDeployment/sccm.html?

Not currently supported: web services such as Acrobat Sign, Adobe Assets, and Adobe Libraries, mobile applications, Acrobat Reader, and Dreamweaver.  What this feature does: This enterprise-level configuration lets you set the authentication mechanism for Creative Cloud desktop applications, including Acrobat Pro Desktop, at the device level. Pair it with your company's device deployment process so that when a user signs in, they're automatically redirected to your organization's identity provider for the claimed domain, instead of landing on Adobe's generic sign-in screen.  Before you start: To use this, your company must first claim the relevant domain in the Adobe Admin Console. You can claim more than one domain, but on any single machine the policy must resolve to one claimed domain. If you've claimed multiple domains, you can direct different users on different machines to different domains.  Why configure this:Users are automatically redirected to your company's identity provide

How to generate a HAR fileGenerating a HAR file would be helpful if you need detailed information about network requests within the user’s browser for troubleshooting. This article helps you know how to generate a HAR file in Chrome, Firefox, Edge, and Safari. Google ChromeThe following steps show how to use the developer tools in Google Chrome.For more information, see Chrome DevTools.In the Chrome browser, navigate to the step prior to where the issue occurs. Press F12 to launch the developer tools. You can also launch the tools from the toolbar menu under More tools > Developer tools. By default, the browser keeps trace information only for the page that’s currently loaded. Set the following options so the browser keeps all trace information, even if your repro steps require going to more than one page: Select the Console tab, select Console settings, then select Preserve Log Select the Network tab, then select Preserve log.   On the Network tab, select Stop Recording network lo

Is there a way, from an admin level, select which third party models we would like enabled? Or is it the case if we enable this, all third party models selected by adobe will be accessible by users?  

The FTP site will not allow anonymous login and I'm not sure where else to find it.  Again, looking for adobe ADMX file.Thanks.

I cannot access my enterprise admin console for my express plan. Please fix

I am the only administrator for our Adobe Admin console, Education version.It is synced with Azure.I have been managing the admin console for over 4 years. This week I cannot get access to it - it says “contact your admin, it doesn’t seem you have access”.  There is no other admin to contact.I have tried accessing it via incognito mode - no joy.The admin instance itself is running as I can see apps available to my personal version of the account. However, my admin version of the account is locked out - I can’t get in.Where do I go for help to regain access please?

Hello. In Adobe Enterprise Console for CC we can enforce auto updates under Manage Self Service policies. The User Managed feature “Make Updates available after 30 days release” has been a great feature as it doesnt install the latest Adobe updates that may contain bugs. A feature request is if this same option can be added under the enforce auto updates option. That will ensure users wont opt out of auto updates and also they wont automatically be updated to the newest release.  Thank you.

no beta tab i have done all the possible thing i need urgent resolution

Hello everyone & Happy New Year! We have an AVD host pool with approximately 10 hosts running FSLogix. Adobe Acrobat is installed on each host, and users are licensed with Adobe Teams licenses. This setup has been working reliably for several years. We are currently encountering an issue where each AVD host that a user launches Adobe on becomes registered in Adobe’s licensing system. As a result, users are limited to signing in from only two hosts. Because hosts are dynamically assigned, users are often blocked from signing in to Adobe on other hosts within the pool. Any thoughts or assistance is greatly appreciated.