Enterprise & Teams

If a new user did not receive an email to setup their Acrobat Pro DC subscription account, can we re-send it to them? I don't see that as an option. Or is there a link they can go to and set it up without the email?

How can I resend invite emails? In the Admin Console when the user have lost the email

J’ai deux profils pour une seule adresse mail : un profil personnel où j’utilise InDesign et où j’utilisais Acrobat (inclus dans mon abonnement mensuel InDesign), et depuis quelques jours un profil entreprise uniquement pour Acrobat. Mon problème est que maintenant, je ne peux plus ouvrir de fichier Acrobat avec mon profil personnel (alors que c’est bien compris dans mon abonnement mensuel). Si je veux ouvrir un pdf personnel, je suis quand même obligée de passer par mon profil entreprise, avez-vous une solution pour que je puisse ouvrir un pdf avec mon profil personnel sans payer un abonnement supplémentaire (à chaque fois que j’essaye d’ouvrir un pdf perso, ça me demande quel abonnement je veux prendre…).Merci pour votre aide

Hi there, we have one colleague who has not joined our team, but licecend Acrobat Pro and Stock using her business email adress and pays for these licences using her personal credit card. What we want is two things:get her in our team, so invoicing can be handles by the usual payment get rid of her “Adobe Stock” licence as she does not need it anymoreHow can this be accomplished?Best regardsPeter

Hi Bani,I am facing the access issue, will you share their email id. i am not able to raise the problem. 

I’ve been paying for my Adobe CC for years (many) even though it supposes to be free because I’m employed at a college (a lot of fellow employees get Adobe). A lot of insanity has been going on for the past several years (triple bypass, losing my autistic child after be brutalize, wife leaving, etc. - you know, life stuff) meanwhile it just took me two and a quarter years to recently build a new computer because I couldn’t upgrade the full 256 gb ssd on my old one that I was only using for surfing the web and email. When I looked into my bills that my ex wife handled I discover I was being charged twice a month for Adobe. So I was finally able to get past the good for nothing new AI customer rep. and Adobe refunded me for almost a year of charges. They said to let them know what I wanted to do so I just let it slide as I was not ready to start using Adobe quite yet again. But I was still getting charged. So when I just looked at just cancelling and try to start all over fresh with my n

Creative Cloud says “No access to manage apps – IT administrator permission required” on a personal account (macOS Tahoe)Hi everyone,I’m running into a very frustrating issue with Adobe Creative Cloud and I’m hoping someone here has seen this before.I’m getting the following message in Creative Cloud: “You do not have access to manage apps. You might need to request permission from your IT administrator to get access to manage apps.” The problem is — this is not a business, teams, or enterprise account. Account details Account type: Personal Adobe ID Plan: Creative Cloud Photography Plan Subscription: active and paid The same account works perfectly on another Mac (Photoshop is installed and runs fine there)  What’s happening On my second Mac, the Apps tab is disabled I can’t install Photoshop or any other Creative Cloud apps Creative Cloud behaves as if the account is managed by an IT admin, which is not the case  What I already triedI went through pretty much every solution

When I started at my new job I tried to access some entries in Workfront and inadvertently created a personal account associated with my work email. It didn't do anything, and eventually I was set up correctly and can access Workfront no problem, however EVERY time I access it (multiple times a day) I am forced to choose the company/school account from the select account field (see below) How can I get rid of the personal account option permanently so I no longer have to see this screen? I will never need to use "personal account" with this email address. 

Can I get a report to see the last login date per user in the Admin Console?

I am attempting to set up Adobe Express for my school using the K-12 Onboarding Wizard via Google Workspace.I have successfully added and "Trusted" both Adobe Client IDs in my Google Admin Console (under API Controls > App Access Control). However, when I return to the Adobe setup page to confirm, I receive the following error message:"Failed to create Adobe admin console"I am super admin and have verified the Client IDs are correct, set them to "Trusted," and attempted to "Retry" the setup several times, but the error persists.I can’t find anyone to contact to look into this - can anyone point me in the right direction?Thanks

Everyday mutliple times a day i am accused by Adobe for sharing my account, which I do not do, Anyone else getting bombarded with pop-up messages telling me:"Your Adobe account can be signed into two computers— but only used by you. If you're sharing with team members, ask your admin to purchase additional licenses. If you're sharing with family or friends, encourage them to buy their own plan." NO ONE ELSE IS USING MY ACCOUNT BUT ME! Everytime, there is a learn more, and i always hit the not helpful button with this message:"STOP WITH THE POPUPS IM NOT SHARING MY ACCOUNT. I SWITCH BETWEEN MULTIPLE COMPUTERS FROM HOME AND OFFICE. LEAVE ME ALONE. I OVERPAY ALREADY. EVERY TIME IT POPS UP I WILL REPORT IT. STOP IT." Anyone else getting spammed from Adobe asking for more money like this??? I mean I'm already a share holder(not by much but still) this is so annoying of Adobe to constantly accuse me of sharing. 

How do I change my distributor from Ingram to CDW?  CDW is telling me to go to the Admin Console > Account tab and generate a “change of reseller” code, but this is nowhere in the account tab in the Admin Console.  Bottom line is that I want to change from Ingram to CDW and need instructions on how to do this.  Thank you.  

Bonjour,Je suis administrateur d'un contrat Adobe Teams (VIP). Nos licences "Tout Creative Cloud" sont bien actives et à jour.Le problème : Dans Adobe Illustrator (version 28.5 ou plus récente), les fonctionnalités d'IA générative — notamment le Remplissage de forme génératif — sont totalement indisponibles ou grisées pour mes utilisateurs.Points techniques :Console d'administration : Version "Équipes" (VIP). Identité : Adobe ID. Configuration : Les utilisateurs ne savent pas ajouter leur âge (car il faut +18ans ?) Les applications sont à jour (versions 2024/2025). Blocage : Je ne trouve aucune option dans ma console d'administration pour activer spécifiquement les "Services Firefly" ou les services d'IA pour mon équipe.Est-ce qu'un réglage spécifique m'échappe dans la console Teams pour débloquer ces fonctionnalités d'IA sur Illustrator ? Merci d'avance pour votre aide.

The user has been deleted but still appears in Storage as an alphanumeric string and has not been moved to inactive accounts, preventing file management.

One of our colleagues has received a new device with Acrobat installed. He is signed in with his account to which the Acrobat Pro and AI-assistant for Acrobat licenses are assigned. The Pro features are perfectly activated, however the AI tools are missing in his interface.We already updated to the latest version (26.001.21431) and I have removed and added the license to his account again. Both without a result.   

please asap

I was moved to a business account earlier this year and alongside it, my personal files and behance account, however, when I was let off of the company, I lost access from all of my personal files and accounts without any proper warning and can't seem to revert that. I haven't found any solution to that issue yet.

Guten Tag,unser IT-Dienstleister würde gerne wissen, welcher HTTPS Proxy IP-Bereich für Adobe Stock in einem Firmennetzwerk benötigt wird: 1.    172.64.0.0/16    104.16.0.0/13 2. Adobe Stock & Bilder (Fastly-Subset für EMEA)Dies deckt die Bild-Server (*.ftcdn.net) ab, die für die Stock-Vorschau in Photoshop zuständig sind:    151.101.2.0/24 (Häufiger Standort für Frankfurt/Amsterdam)    151.101.66.0/24    151.101.130.0/24    151.101.194.0/24 3. Adobe Native NetzeDiese Netze gehören exklusiv Adobe.    192.147.130.0/24    193.104.215.0/24 (Speziell für europäische) Konkret geht es um Adobe Stock Funktion im Photoshop.Stimmt dieser IP-Bereich oder gibt es noch andere IPs?

Hi, we have 5 x Creative Cloud license which got renewed last month. However the users do not have access anymore to the licenses, and as a admin i have reassigned the users to the licenses however, no succes. Error message on user account is "No Access". Please help

Currently, from adobe we don't have any commands to manage the adobe creative cloud desktop application for to disable the auto updates. As most of the Organizations manages the updates by themselves and in our organizations we have 6000+ users affect by this non functionality. Can you please implement this feature as this is great help us to manage the adobe creative cloud desktop as well.

Hi everyone,I’m currently facing an issue with signing in to the Adobe Creative Cloud Desktop App (version 6.6.0.611) on Windows 11 (build 22631) in combination with a Federated ID and Conditional Access setup. When trying to log in via the menu “Help > Sign in using your browser”, nothing happens—the default browser (Microsoft Edge) does not open. All other options under the Help menu work fine, but this particular login entry is completely unresponsive. I have this problem since the 2nd may.The only way the login works is by manually deleting all Adobe-related Windows Credentials from the Credential Manager. After that, the browser opens once for login, but this behavior is not reliably reproducible.What I’ve already tried (unsuccessfully):Full uninstallation of Creative Cloud including Adobe Cleaner ToolDeleted all leftover registry entries and temp dataEnabled devtools in the app — IMS or Jump URLs do not appear in the Network tabRegistry settings verified:Added iAcroLoginType a

Hi Adobe,There are many URLs missing in the KB article about Network Endpoints (https://helpx.adobe.com/enterprise/kb/network-endpoints.html). I’m not just talking about optional URLs but also essential URLs which affect the look & feel of your products - means they affect the real usability and product experience :( Moreover there are general inconsistencies. All in all this makes the implementation for IT admins very tedious.Some examples:If the URL "d3awf6rem6b5na.cloudfront.net" is blocked by firewall/proxy, the icons of plugins in the "Creative Cloud desktop app > Stock & Marketplace tab > Plugins" won't get displayed. --> However, this essential URL is missing in your detailed "Downloadable allowlist"!   If the URL "adobe-3di-substance-source.s3.us-west-2.amazonaws.com" is blocked by firewall/proxy, 3D Assets in the "Creative Cloud desktop app > Stock & Marketplace tab > 3D Assets" cannot be downloaded. --> However, this essential URL is missing in y

Since the update of the administration console, it has been impossible to manage users or licenses. I receive an error message saying that you are sorry… and this has been happening for several days. When will the website be fixed?”

Dobrý den, chci zrušit  licenci 2000 credits, ale online se mi to nedaří. Nemám u správy této licence tuto možnost. Jak to lze udělat? Jde to u firem pouze telefonicky? Jde to zrušit žádostí poslanou emailem? 

Is there a way to hide the Benefits tab in the Creative Cloud Desktop app. We don't want our users to be able to see all the miscellaneous items in our enterprise plan but what is more recently frustrating is that there are “Partner perks” advertisements listed now, such as redeeming 3 months of LinkedIn Premium which should not be shown for an enterprise level license. We have tried editing the ServicesConfig.xml to append “BenefitsPanel” to “False”, similar to AppsPanel but it appears not supported in the same way.