Questions

Hi I am having an issue to where my staffs paid accounts keep defaulting to personal use therefore it's dropping the paid features off. Any suggestions?

Por favor... recebi um e-mail de um laudo em pdf... ao tentar abrir pede uma senha que nem sei de onde apareceu isso... como desbloqueio a senha desse arquivo... eh um laudo médico... agradeço se puderem me ajudar

Good morning my shared PDF's have disappeared.Is there a way to get them back? thank you

Dear people of the community, Recently I had some trouble for updating some apps in my devices due to previously had signed in the store using different mail accounts. Then, to solve definetely the issue, I decided to remove some of them for later performing a reinstallation. But, my mistake, I didn’t backup the data stored in one of them, the acrobat reader, so, I ended up losing a huge amount of documents relatively important to me. Hence, finally, my question is if there is a manner in which I could recover the data lost during the removal of that application.  Thanks for your attention and patience. Have a good day.

I Have highlighted some portions while reading a book. But when I opened, the highlighted  portions were vanished. Please help me to recover.

Good afternoon. I recently used acrobat & opted for a free trial but a monthly subscription fee was deducted from my bank account. Could you please help me get a refund because I immediately cancelled everything.

HelloI cancelled this subscription long time ago  but I have been charged on for this cancelled subscription .multiple months 

Hello I would like to ask if any one has the same broblem I ask acrobat how to refund because I only did the trials and they said that I have to contact Google play so I did and they said that that they can't refund my money and in there policy it writes that if you do it in 14 days you get a refund I don't understand is it or is it not the same company and why can't acrobat do something about it  thank you the message that they sent me is this below (Γεια σας, Λάβαμε το αίτημα επιστροφής χρημάτων ύψους 74,99 € για το στοιχείο Adobe Acrobat Premium Yearly (Adobe Acrobat Reader: Edit PDF), με αναγνωριστικό συναλλαγής GPA.3380-8985-1067-38914..0, αλλά δεν μπορούμε να επιστρέψουμε τα χρήματα για τη συγκεκριμένη αγορά, επειδή δεν συμμορφώνεται με την πολιτική μας. Ζητάμε συγγνώμη για την όποια αναστάτωση.Μπορείτε να μάθετε περισσότερα σχετικά με τις πολιτικές επιστροφής χρημάτων του Google Play εδώ.)    

Quero cancelar a assinatura que foi renovada automaticamente sem eu solicitar. Assinei só por um mês e renovou automaticamente, porém não preciso mais.  Não encontrei opção nenhuma para cancelar no aplicativo.

De la nube de Adobe se me han borrado todos los archivos que tenia hay subidos, sin haber tocado nada, tanto en la computadora, como en el teléfono. Necesito una solución, que puedo hacer al respecto dado q no aparece eb eliminado y si intento buscar el archivo me aparece pero al querer abrirlo me dice que hay un error en el servidor.Hay manera de recuperar los archivos de la nube? 

Hola, cancelé la suscripción para cuando terminara el contrato, se ha vuelto a cobrar en mi cuenta y ya no está la suscripción activa.Quiero un reembolso de mi dinero.Gracias.

Hi, hope you’re well, I subscribed for the 7-day free trial and thought I had cancelled it, but I just got billed the monthly subscription of R529,99. As soon as I saw the charge I cancelled the subscription right away. Could I please get a refund?

Hello, I have the same problem as other users. I am in my free trial period. Since I paid a small fee to start this period my experience with using Adobe acrobat mobile app was not satisfactory. I wish to terminate my subscription! I red the instructions on your web page but I do not have the option to "manage subscriptions" and I did not go thru a 3rd party app to subscribe to it I dont want to be charged for something I keep trying to cancel  Please take care of it soon, definitely before there is a charge when the free period ends. Thank you! 

Hola, el día 4 de septiembre se realizó cargo automático por renovación mensual no autorizada, *AUN NO VENCÍA mi suscripción, sino hasta hoy 6 de septiembre; y ya está cancelada desde hace 2 dias porque ya no la ocupo de momento. Podrías ayudarme conel reembolso por favor.

When I click to open a pdf document in another app, instead of Adobe opening, random other apps appear in the selection screen after a quick flash image of the Acrobat landing page. I have done everything I know to do set Adobe Acrobat as my default PDF viewer on my android phone which is what I am using. Anyone else ever had this happen and found a solution to fix it?Thanks!! 😊

I purchased Adobe Acrobat on my IPhone. How do I use it on my Chromebook? 

I have android app for Adobe acrobat. I have a subscription and use app daily to create pdf's for my daughters' school work. Well today, all of a sudden, it doesnt want to work. It will take 20min and say something along the lines of "failed to combine files".. these are not big files and I keep the file names small. These are a few pictures of homework and thats it. A real human to fix the issue would be great.

I need to open my bank statement but adobe pro refuses with message “Read-only PDF This tool is not available because the document is read-only.” I tried exporting but results need too much correction. If bank provide statement in read only, and don't provide spreadsheet, how can account holder access text?

I need a refund why is my card being charged I have cancelled multiple times

Gostaria de cancelar o meu plano, porém não estou conseguindo. Quero uma solução.

Tenho a conta premium e quando faço login pede pra eu assinar pois consta na conta grátis.

URGENT!I have never subscribed to the standard plan and only to the Adobe Acrobat Premium version but I have cancelled it before the free trial ended. I now had to install the app again after cancelling everything and now when I opened the app it says im still subscribed to premium. I have done this multiple times and I still get charged. I am not going to pay for something that I never bought/subscribed to to "change my plan" as this is all that I have been receiving. My card has also been receiving fraudulent activities and I have cancelled it. Now Adobe won't stop trying to deduct money from my account number and has now put it into a negative state. All I ask for is for Adobe to stop trying to take money from my account and delete my account because I'm not getting the option to do it myself. My so called "subscription" to Adobe is not even showing up on any of my things.    

It is getting embarrassing how poor a user experience using Acrobat on an iPAD connected to a monitor and external keyboard and input device like a mouse. Acrobat half the time will not recognize mouse clicks, and moving the text cursor with keyboard arrows is a not go, just to mention a few. This is BASIC functionality, and the fact that Acrobat has limitations on such basic usability in unexcussible. 

Good morning Adobe There seems to be a mistake. I have never subscribed to the standard plan and only to the Adobe Acrobat Premium version but I have cancelled it before the free trial ended. I now had to install the app again after cancelling everything and now when I opened the app it says im still subscribed to premium. My card has also been receding fraudulent activities and I have cancelled it.  Kind regardsWelding,D

document doesn't load; it initially said "saving into cloud" and then now it is blank when I open it. It was a document with fillable spaces but now I only see the fillable boxes and not the text?