Questions

I accidentally added on this feature and got charged 23.99 gbp for this WHEN I HAVEN'T USED A SINGLE THING. Is there anyway I can be refunded?

I have a student account and the assets in Adobe Express from Adobe Stock are labeled under educational license. The information about licences on the website does not help me, I am not sure if it counts as a standard or maybe restricted license. I want to use these assets in a social media post for a non-profit and now I am not sure if I can.Thanks for any help

 I had over 100 credits for Stock. They are all gone now. Where are they?

I have been downloading my purchased content perfectly fine all week and then suddenly today a single jpg is taking over an hour to download. I have restarted my computerTried a different browserClear my cache and cookies Run a speed test (Internet is totally fine and behaving normally) This issue only appears to be on the Adobe Stock site for me. 

Bonjour,J'avais fait la manipulation fin 2025 pour annuler mon abonnement.Aujourd'hui je m'aperçois que les paiement mensuels ont continué…J'ai mis une opposition au paiement et là on me dit que mon abonnement va être renouvelé automatiquement !Des mois que je n'utilise plus les services Adobe photos!J'ai mis à jour mon moyen de paiement mais toujours pas possible d'annuler mon abonnement ni même demander un remboursement. C'est déjà arrivé à quelqu'un ? Que faire ?

My question says it all. I can’t find a way to move images from one library to another. That’s all. There is no move option that I can find. I can delete, but it does not say what delete means as the warning just says it will be deleted. Deleted from my purchased list of photos? I don’t want that. Deleted from what Stock is showing me? I don’t want that either. The warning should say “removed from this library” if that’s what delete means. 

Hello, I downloaded an AI file from Adobe Stock, but when I opened it in Adobe Illustrator, it appeared to be a raster image rather than an editable vector file. I cannot select or edit individual paths, objects, or shapes, so the asset cannot be used as a vector file as advertised. Asset ID:AdobeStock_1966179019 I downloaded this asset expecting an editable vector file, but in its current state it is not usable for its intended purpose. Please review the file, and if there is a problem with the asset, I would like to request a refund. Thank you.

Ce post pour pousser un coup de gueule. Je suis graphiste depuis 25 ans et j'utilise Adobe Stock depuis au moins 20 ans. Depuis un an, je constate une nette dégradation des résultats de recherche et de la qualité des fichiers sur la plateforme.J’ai des remontés d’images qui n’ont aucun rapport avec les mots-clés saisies, des visuels bas de gamme en premier résultat de recherche malgré les filtres sélectionnés, c’est une perte de temps considérable car plus de temps pour trouver des images professionnelles de qualité exploitable.Vient ensuite le problème des visuels générés par IA. Dans 98% de mes recherches, je coche l'option « Exclure l'IA générative ». Malgré cela, les résultats restent pollués par des images créées par IA. Sur une image de type photo, je vois par la colorimétrie contraste que c’est de l’IA, mais pour un fichier vectoriel, c'est invisible : on  le découvre seulement à l'ouverture dans Illustrator. Résultat : des crédits perdus sans solution pour un remboursement. Auj

Dear Adobe Stock Review Team,I hope you are doing well.I recently had 09 of my CAD vector collections rejected with the reason "Intellectual Property Refusal." These are original CAD-style vector illustrations that I created myself, and I did not intentionally include any copyrighted, trademarked, or proprietary designs.Last year, I experienced a similar situation. After I contacted Adobe Stock Support, the affected assets were reviewed again, and the IP refusals were found to be incorrect. The assets were subsequently restored. Because of that previous experience, I would greatly appreciate it if this recent batch could also be reviewed once more.The rejected Asset IDs are:Asset ID: 2090712281Asset ID: 2090712180Asset ID: 2090712169Asset ID: 2090712067Asset ID: 2090712047Asset ID: 2090711981Asset ID: 2090711939Asset ID: 2090711896Asset ID: 2090711895If there is a specific element in these illustrations that caused the Intellectual Property concern, I would sincerely appreciate your gu

“Adobe removed names/IDs from Stock license history, making it impossible for admins to track who licenses assets. It’s not accessible or on the roadmap, though other stock houses provide it. Anyone else need this?”

I'd like to report an Adobe Stock files that is misleading/incorrect. I just licensed this file and downloaded the vector version of it, but the file is empty and produces an error that a linked file is missing: https://stock.adobe.com/images/broken-porcelain-teacup-with-floral-pattern-vector-illustration/1975787618?prev_url=detailCould not find the linked file"Whisk_18a7d20e551cdb28d364c512681ce628dr_traced.ai". ChooseReplace to select another file or Ignore to leave the link unchanged.Thank you

2082191679 & 2082190626 which appear under the vector filter and can be downloaded as AI files actually only open with an embedded image. 

Exmo/a Senhor/a, O meu plano falhou o pagamento, a página está bloqueada e eu quero cancelar imediatamente. Não pretendo pagar a mensalidade falhada pois já não uso o serviço. Como posso cancelar sem pagar? Obrigada!

ich habe viele tolle Bilder hochgeladen. Verschiedene aus unterschiedlichen Bereichen. Hochauflösend und sehr individuell. Ich bin mir sicher, dass es Leute gibt, die da eines haben wollen. Aber alle wurden abgelehnt. Es gibt wenig Infos bzw Beispiele, wie die Bilder aussehen sollten. 

Are the AI generated images being reviewed for body parts looking phallic before being approved?ID 940767555  The thumb of the hand holding the pen. Looks phallic. The image is in the “business” categoory 

I PAID FOR and downloaded a YouTube subscribe video (AdobeStock_1497327233.mov) that featured a transparent background, but now the file on my hard drive is no longer able to import to my video projects even though the file shows in my internal, offline Finder searches. ??? I went to the AdobeStock website and found the file in my download history, but it will not download, saying it’s no longer available. ???  Is this to say Adobe hobbled my file so that I cannot use it anymore??? 

I still cannot believe there is no reporting feature. Obviously this is done on purpose since users have been requesting it since the second AI image generation was launched. Proof: SynthID.https://stock.adobe.com/images/close-up-of-bristlenose-pleco-fish-on-gravel/1849161313As well as this user's ENTIRE database. It shows up for me despite explicitly excluding AI-generated assets. SMH

Checking back in as the human report button since one STILL does not exist for the everlasting problem of reporting unlabeled AI Assets. I have found 3 accounts that are all posting isolated .pngs. I am not saying 100% of their unmarked assets are AI, but 100% of the ones that I have checked (10+ on each account) all have come back as AI images, which I suspected initially. Animals are still obvious. Everything is in this weird uncanny valley blend of 3D/CGI + Photorealism. If necessary I can link the individual assets that are unmarked AI but I highly recommend just taking a look at these accounts.. ​@Contributor1  I do not have all day to do what could be someone’s actual job. Or the job of a simple button.  Edit: Added 4 more accounts for a total of 7… I am starting to pick up that there may be a pattern in the simple account names and what they upload. There is a large amount of overlapping material (golden retrievers, hot dogs, pigs, etc.) I have seen a couple images that are bord

I accidentally clicked on "download" on a premium image while inspecting my search results. Can someone help me refund this? I have already deleted the file, and it has not and will not be used in any project. I reached out to support but they could only offer 5 credits, and i was deducted 60x credits for an image i will never use. Thank you!! 

Since nothing was done the last time I reported these and they still show up in search results with AI turned OFF, here they are again with new additions. What are you doing, Adobe? Where is the Report AI button? Are the small profits made off this really worth poisoning the entire database? I'm talking about these users’ ENTIRE galleries, not just the examples. They all have similar usernames and unmarked completely AI-generated galleries. Would almost think y’all planted these yourselves.https://stock.adobe.com/es/contributor/213177879/rowenaExample: https://stock.adobe.com/es/images/isolated-royal-gramma-fairy-basslet-colorful-marine-fish-swimming-alone-in-the-ocean/1927714257 Doesn’t exist.https://stock.adobe.com/es/contributor/211372845/mehranExample: https://stock.adobe.com/es/images/a-close-up-shot-of-a-royal-gramma-fish-showcasing-its-stunning-and-vivid-coloration-in/684257037 Didn’t even TRY to make it look like something that exists.https://stock.adobe.com/es/contributor/2131

These two artistshttps://stock.adobe.com/uk/contributor/212291746/sweet?load_type=author&prev_url=detailhttps://stock.adobe.com/uk/contributor/213256553/forhad?load_type=author&prev_url=detailhave many assets on adobe stock that are tagged as vector and are in fact raster images.I have downloaded only a couple from each, but it seems most of their images that are sold as vector are actually raster.

There are images that are misleading / inaccurate in what the content is (example: Betsy Ross 13 star circle, but it only has 12 stars), or AI images with inaccuracies (example: American flag with 38 stars). Is there a good way to report these issues, or have warnings that there may be inaccuracies in either design or the description? (I mean, its fine if you really want “1776” surrounded by 12 stars.. but don’t mark it as 13.)

I need to provide proof that AD5BW5.jpg was licensed from Adobe Stock in 2020. We only include images on our website that are licensed from Adobe Stock. Could you confirm that an image with prefix AD will have been licensed from Adobe Stock?

I licensed two powerpoint slide templates.  I thought I was just saving content like I do in Adobe Express but the term “licensed” popped up in blue and I am worried I purchased something through my agency, and I do not have permission to do so.  I was hoping to look at the templates in Powerpoint, so I clicked download--I was not aware that this would license an asset to my agency and wish to undo this.