Questions

I have approximately 1000 images in my profile. I recently suffered a catastrophic episode and lost all my Lightroom catalogs, which identified all the previously submitted images.  I have all the images on storage media and want to rebuild the catalog.  My question is, how do I identify which of my images have already been submitted, so I don't get massive rejections for the ones already in my profile.  Is there a way to determine the filename that each image had when it was submitted.  I'm hoping not to have to visually compare each one with the thousands of images on my local drive.

I was looking through my licensed stock assets and this month there was a download for a template. I have no recollection getting asset ID #423238174. Can this be removed from my library?

Please help. 502 Bad Gateway nginx error when trying to buy images or search for photos on Adobe Stock

I have had several audio assets flagged for copyright claims on YouTube. Often times, these claims are being initiated by Adobe's partners (i.e. Epidemic Sound) I've disputed these with YouTube and put in the asset license in the dispute but the partners don't remove the claim and we have to wait 30 days for it to be removed. In the meantime, YouTube appears to be holding back putting these videos in searches because our views are down on all the videos that have claims.  The problem is that once you submit the dispute, there is no other recourse in YouTube I think Adobe needs to clear things up with their partners and with YouTube to prevent this from continually happening. Considering how many people use Adobe products to produce YouTube content, this should be a no brainer. If anyone has any other work around for this issue, I'd love to hear it.

Hello I am unable to access or download the image with the following product code from my account: Product Code 1276440376 However, the same image can be opened from another account. I would like to purchase and download this image using my own account. Could you please help me understand why this issue is occurring and how I can resolve it? Thank you, Batuhan Bartu Bebek 

Hi @Liza5C0C and @Riya123I'm so clumsy and accidentally download a stock image while browsing the suitable one.The Stock ID 1654488181 von AntonKhrupinArt. Can you help me to remove the license it from my account and grant me the credit back ? Thank you very much. 

I have an account with Adobe.  I'm trying to download some assests and it's trying to charge me even though my monlthy membership has went through on Oct 7th and not due again until Nov. 7th 

Is thre a way to use the new Stock Search function to request only free stock images, not including free trial stock?

Hi,since yesterday i can't connect to my account for buy one videowhen i'd tried to connect for pay i'm automaticly redirected to an error page "502 Bad Gateway" - nginxsomeone can help me ?cdly

Continue to be charged but cannot cancel my subscription.  Its this endless circle of contact support but then the chat button does not work.

as I wrotelooking for answers, google wrote:"Go to the Adobe Stock website.Click on the Favorites icon or navigate to the Favorites section under "Your Stuff".but I cant find favorite.

Buenas tardes, Entre varias formas de ganarse la vida soy profesora, y también recibo cursos de actualización que me ofrecen o que yo misma me inscribo. POr tanto, a veces como profesora y otras como alumna, en ocasiones tengo acceso a licencias de adobe temporales académicas para esos cursos.Ahora mismo voy a disponer de una por unos cursos de postgrado universitario que recibo hasta febrero.Es una oportunidad para mí para conocer mucho mejor y aprender más de photoshop y estoy muy contentaQuería saber si en estos meses puedo utilizar este plan para arreglar un montón de fotos (que me habéis rechazado y otras nuevas) para subirlas a la plataforma y ponerlas a la venta.Aunque tenga una licencia académica gratuita ¿los resultados de lo que haga con ella estos meses puedo ponerlos a la venta en la plataforma de adobe stock?Gracias y un saludo

I don't know if I'm saying this correctly.  When you purchase stock images (backgrounds) that have multiple images (backgrounds).  How do you separate them so that you can use 1 of the 3 images that you really like.  I am trying to make a book cover but I licensed a collection of 3 but I only want to use one of the backgrounds.  How do I separate it from the collection to use the one I want.  Please explain the steps or process.  I am a beginner with adobe illustrator, indesign and photoshop.  Any help will greatly appreciated. I have attached an example 

Hello,I’m unable to access or download the image with the following product code from my account:Product Code: 1276440376However, the same image can be opened from another account. I would like to purchase and download this image using my own account.Could you please help me understand why this issue is occurring and how I can resolve it?Thank you,Batuhan Bartu Bebek

Hello Adobe Support,I have recently created a new Adobe Stock Contributor account. I am trying to upload and submit AI-generated images that follow all the submission guidelines.Here is what I have done for each image:Uploaded JPG images (high resolution)- Added a proper title and at least 5 relevant keywordsSelected the correct category (such as "Landscape")Marked the content as "Yes, it is AI-generated"Selected "No release is needed"There is a green checkmark under the imageStill, the "Submit" button remains inactive (greyed out), so I cannot submit the image.I've tried using different browsers (Chrome, Firefox) and even different devices, including incognito mode. The problem persists.Could you please check if there's an issue with my Contributor account or if this is a bug?Thanks in advance for your help.

I accidentally made a withdrawal from Adobe stock to a blocked Paypal account. Is there a solution?

Je souhaite résilier mon abonnement. Il me reste 17 jours avant la fin de mon abonnement, qui expire le 4 novembre. Je vais être facturé 17,84 CHF. Quand puis-je résilier sans frais ?

Hello, I started my free month trial with adobe stock. I wanted to learn adobe acrobat but it was dificult to lean. I wanted to cancel subscription but I forgot. I was sure that I have cancel it. I didn't have enough money for the payment, and now I'm being charged more. I got e-mail today that the payment faild. Is there any posibble way to avoid payment and cancel my subscription? I didn't use adobe stock after one free month. I am ready to close my account, because I don't want to pay for something that I don't use. Can anyone could tell my If I can do something, and what happen when I don't pay for it. Regards

Hi guys,  I recently licensed a capabilities statement (https://stock.adobe.com/images/capability-statement-template-design/653590121) , but I am unsure how I can access the editable version of it so I can begin using the template. Neither downloadable options produce an editable template - just a single, standalone image.  Anyone have an issue with this as well? Can you provide any guidance on how I can actually access the template? Attaching an image of what the download produces.   

Today, I continue to encounter the error "We're sorry, but a system error occurred. If you do not receive a payment confirmation email in the next few minutes, please try again or contact customer support." This is the third consecutive day I have faced this issue when trying to download any image from Adobe Stock. On the two previous occasions, I contacted support about this problem, and they promised to reply via email with the reason why I keep experiencing this. However, to date, I have not received any explanatory email. I need to know what is going on???

Using Stock from some months, i have 120 credits, but in this period i do not use them. How to unsubscribe, witount losing the credit? i continue to pay for nothing.Thanks

i have updated billing information for the Adobe Stock subscription but it still shows that i need to update my billing information to continue using Adobe stock, why it happens? do i need to wait 24-48 hours for the website to update my billing info? 

Hello,I had a Fotolia account registered with the email address ＊＊＊＊＊＊＊.I purchased several image licenses between 2015–2018, but I can no longer access my Fotolia account or the invoice links.I would like to recover or transfer my previous licenses to Adobe Stock.Could you please help or direct me to the right support channel? Thank you very much.Can Alper Çağıcı   ＊The moderator has removed the personal information.

Why haven't I received any payment notification from Adobe after I withdrew my earnings? I've been waiting for 9 days but there's been no news yet.

Hallo,genau wie andere Vorredner brauche auch ich die komplette Adresse der Firma in der Rechnung. Es scheint keine Funktion dafür zu geben - hier auf der Website. Ich verstehe nicht wie das sein kann. Das ist steuerlich betrachtet einer der wichtigsten Sachen. Das muss Adobe schnell ändern. So kann man keine Rechnungen an Firmen stellen!Also wie im Beitrag: https://community.adobe.com/... bereits besprochen, muss auch bei mir die Rechnung angepasst werden. Ja es scheint keinen Ort zu geben wo man diese Daten hinterlegen kann. Auch das muss Adobe verbessern. AdobeTeam - bitte kontakttiert mich um die entsprechenden Daten für eine steuerlich korrekte Rechnung zu erhalten.Danke