Questions

Surface Laptop 13（Snapdragon X）でAdobe Expressを使用すると、画像が緑や黒で表示される。緑や黒で表示されるのは写真のみで、イラスト画像は正常に表示される。古いPC・スマホでは正常。Chrome、Edgeでも再現する。 

How to blur or mask  moving thing in a video editing  in Adobe express 

Hi everyone, I logged into AE this morning and it is saying that I can’t access my files. I have done all of the suggested that the help centre recommended but all that shows is a rain cloud and “something went wrong, please refresh Adobe Express” i’ve tried different devices too so i’m assuming its not a device or account thing? 

Hi there, I would like to request to add adobe express photos in adobe creative cloud in my MacBook Air M5 2026 and in MacOS Tahoe 26 Thank you

I am following all the instructions for various tutorials that I've found, but the eraser tool does not seem to exist. My account is part of a university group license--do we not have access to an eraser tool? Please help! I just need to erase part of a line and this is extremely frustrating.  

This project worked fine a month or two ago.  Now when i attempt to download in PDF document or PNG format(a test)….. when it looks like reaches 100% a window to the right edge opens up and says download status …. all clear logo and says no more issues detected with another download button below it.  if i click the button it just goes back to the start of download process. please help can i send my project to someone to take a look

Hi @Tarun Saini ​@Rose DV ​@Amitej S I am facing an issue while trying to claim the LinkedIn 3-month free trial benefit provided through Adobe membership benefits. I am an Adobe Express Member.  When I try to redeem it, I get the following error message:“You are not eligible for this promotion. This promotion is limited to eligible LinkedIn users and is available only in select regions.” The thing is, I have never used LinkedIn Premium before since creating my account, so I'm confused about why I'm being marked as ineligible.  To help troubleshoot, I can confirm the following details:  Creative Cloud / Express Plan: I am an Adobe Express Premium Member.Prior LinkedIn Trials: I have never previously redeemed any free LinkedIn Premium trial.  Prior Paid Premium Status: I have never been a paid LinkedIn Premium member.  Troubleshooting Already Done: I have already tried clearing my browser cache/cookies, trying different web browsers, and using a completely fresh Incognito window, but the

How do I start with a photo i.e. of myself, and then ask ai to change it. For example, I want to upload a photo of myself and have ai put me in a business suit. Can you do this in Adobe Express? 

Hello, I am having a problem with using the design assets in Adobe Express. Everytime I place down an image it eventually has an exclamation mark in a red triangle hovering above it. I've tried increasing the scale, decreasing the scale, deleting and readding. Nothing seems to work and there is no additional information provided in the application. Any help would be greatly appreciated.  I do have a premium account and this problem happens with the free assets as well. When I try to download the file to print it says "We're working on your file. It'll be ready to download soon". It has said this for over a week now.                                       

Is there a way for a group to own an Adobe Express file instead of an individual account? For instance, if a team member works on a project and then leaves the organization, how can it be assigned to a new user hired into that position?

I want to design posts for Instagram and Facebook but have no design experience. What's the best starting point templates or scratch? And how do I pick fonts, colors, and layouts that look clean and modern? Any beginner tips or key features to know?

​@Tarun Saini  I got an offer to get LinkedIn premium but when it gives an error as offer not available  Are you using a Creative Cloud Enterprise plan? NO Have you previously redeemed a free LinkedIn Premium trial? NO Have you been a paid LinkedIn Premium member within the last 12 months? NO

Adobe Express file approvals show a 'Something went wrong. Feedback could not be sent. Please try again.' error message if an approver tries 'Needs work' or 'Approve' leaving feedback. 'Approve' without feedback works. Basic troubleshooting doesn't resolve the issue - clearing browser cache, incognito window, different web browsers, tested with multiple files and approvers. We’re using the simple approval process and do not have access to Workfront. How do we resolve this issue without additional steps?  Note: During troubleshooting, the only thing that seems to resolve the error is asking the user who requested approval share the file with the approver. This is an additional, clunky step in the approval process. We hope to avoid it for better UX.

When I try to import the PSD file, Adobe Express does not accept it. This issue is slowing me down significantly.

Please add Threads, Behance, and Dribbble to the connections for posting. That would be a big help. Thanks!  {Note- Title has been updated by the Moderator}

It is very annoying when we add an element to our page, if we touch that element and we want to go back, there’s no anchor to where we left off. I

Hi Adobe Team, I am an Airtel broadband user in India and I recently tried to redeem my bundled 12-Month Adobe Express Premium subscription benefit via the Airtel Thanks App.  Unfortunately, during the redirection and account authorization process, the system accidentally mapped the redemption token to an incorrect email address that I do not own or have access to.  The Airtel Thanks app currently shows the benefit as "Active," but my actual Adobe ID is stuck on the free tier. I have already spoken to Airtel Support, and they confirmed they cannot revoke or reset the voucher from their end. Adobe Chat Support just directed me to this forum so a backend community manager can assist with manual synchronization. Could a Community Manager please help me unlink the token from the wrong email address and manually apply the Premium status to my correct Adobe ID? I am ready to provide my Airtel mobile number and correct Adobe ID via private message. ​@Rose DV  ​@Tarun Saini ​@Abhishek Rao Than

I have changed fits and not used resize, and I still cannot use Adobe Express for free. My work is trapped and I cannot download it without upgrading for a fee. I work for an anarchist grassroots org and we can’t afford to pay. How do I block premium features? 

For about three days now, ‘Couldn’t Load Projects, please try again’ appears when I go try to access my projects page. I’ve signed out and in. Tried different browsers, different devices. Same result. Is anyone else experiencing this issue? re: Adobe Express 

I exported an InDesign file to Adobe Express. I opened the file in Adobe Express, and there’s no content at all, nor is there any way for me to edit or resize the project. I’ve tried uploading the .indd file itself in Adobe Express, same story. Nothing seen, nor can I edit. I tried just creating a new file, opening a template file, and same story….I can’t see the job, nor can I edit. I’ve quit Creative Cloud, deleted preferences, restarted the computer 5 times, and I’m still stuck with this issue. 

로딩 중 상태로 계속되며 완료되지 않는다. wifi가 5G로 연결되면 정상적으로 수행된다.사람 얼굴 사진인데 다른 덜 복잡한 사잔은 배경 제거가 된다. 살람 얼굴이 복잡해서 작업이 안되는 것인가?

when I try to login - it doesn’t recognize my account email.  I tried every email I had, but, it is saved in my log ins, so, I know I have the right one.  It forced me to create a new account.  I paid for software.  Now I have no access to my software or my saved projects.  Anyone else having this issue?  I emptied all cache, I restarted computer - I have done everything I can find on line as a possible solve.

I created some project some months ago with Adobe Express (websites). Recently I wanted to review these for updates, but nothing could be found in my projects list anymore. Also the hyperlinks I archived seemed not to be active any longer. I have a premium subscription which gave me access to Adobe continuously. So the volatility of these projects is a mystery for me. How can I recover or reactivate the links to these ? Or should Adobe intervene ?

Pls kindly help ,I got adobe express premium while porting my sim from vi to airtel but when i login to adobe express i couldnt access premium features

Hallo, wo kann ich einstellen, wann und wie Express startet?Kann mir jemand helfen? MfG