Questions

Even though I'm using the paid version, it won't let me combine scans. How do I contact tech support???

Just started 30 day Adobe sign trial today and I am receiving the error message many others have seen apparently. I have over 3 hours work time in this document and am trying to salvage the work. Help

How can I prevent the PDF from locking after signatures are added?I need to be able to proofread and edit our inspection forms after the inspector signs the preliminary report. 

click Specify where to sign button, shows Access Denied, how to access service? please advise 

Hi, Is there any way all recipents in the process can know each other, instead of only get notification when it's his/her turn? 

Am I missin something or can you not build an end to end solution using teh API for Sign unless you are an Enterprise customer? And if this is the case has anyone managed to get the sales team to give them a price for this. Stage 1 of the oauth process only works if you post it into a browser window, I have not managed to make it work from a PHP webpage or from NODE.JS.This section of code public/oauth/v2?redirect_uri=example.com/oauthDemo&response_type=code&client_id=MYCLIENTID&scope=user_login:self+agreement_write:account&state=12345678  If I post direct into a browser I get a code - If I try and run in code no joy, it returns the Logon Page (Even when logged on) and the logon page does not work as all the links are relative and need to be on an adobe site. It is SO frustrating - Any help HUGELY appreciated.

I'm using Adobe Sign on a monthly Individual Plan and I can't seem to see any options on how to delete document templates that I've created.  I've read several posts on this forum, and researched the matter on the web but I have found nothing.  I would really appreciate if someone could help me.thanks,gary

How do you specify signatory's first and last names while requesting E-Signatures?When I click tools->requesting E-Signatures->Add recipients to eSign this document, there is a box below with greyed wording-> Add name or email. If I type in first name and last name of the external signatory, it says first, last name is an invalid email address.If I type in an email address of the external signatory, it shows the email address to the signer. The email address is NOT the signer. So that's problem with just typing in an email address.If I type in both first name and last name, and email address, it produces an error. In DocuSign, you got 3 fields: first name, last name, and then email address. Problem solved.  So how do I list the First and Last Name of the external Signatory when requesting request E-Signatures from an external party?

Hi everyone,A user of us is currently experiencing the issue that when he wants to send documents for signature, he gets the following error. I've checked his license and he is working with an active Adobe Acrobat Pro DC license. It started a few days suddenly for him.Do you have any idea what could cause the issue mentioned above?Thank you in advance 

When trying to add someone on CC in Firefox and Chrome, the link simply disappears. It only seems to work on Microsoft Edge. I'm able to replicate this across multiple computers and multiple accounts. See below screenshots... 

I keep receiving the unhandled error code when I try to send out a document for a signature.  I have uninstalled and reinstalled Adobe and still receive the error code. COULD NOT SENDUnhandled Error:220824072100429.app-b25

I have a report that has been digitally signed and stamped.When I open the report, the digital stamp and signature is grayed out and you cannot see them.  Additionally, when you click on it to verify, it asks for it to be signed.  Here's the kicker, when you look at the same exact file in the email preview pane, you can see the digital stamp and signature just fine.  Why can I not see it when I open the file but can see everything in the preview?

 Hi, It took a long time for me to add a document on Adobe sign.. I thus deleted the app from the phone and reinstall. Now I cannot login. There seems to be a network issue running in the background. What happen to the app? See the attached screenshot. 

I'm working on documents that I will send out for signature, but I'm not ready to send them out.  I'd like to be able to add fields to be filled out and signed and save as a draft and come back and edit it.  I don't see a "button" to save the document and we I leave the Send section I receive a message says changes may be lost.  There are clearly Drafts, but it looks like I cannot save field I add to the document, and I'm not clear if there is a way to edit the text of the message in draft before sending.  I can't find any documentation on this.Thanks,Dale

I need assistance merging Product Line Items into a file. I am using a Contract as the Master Object type in the Agreement Template and not Opportunity.  In V19 of the Field Mapping & Templates, it states "In the Map Salesforce Product Line Item Fields to Adobe Document Fields section, you can add product lists tied to an opportunity."  which I do thru the Reference Object Opportunity.  The Agreement's Account, Opportunity, and Contract lookups are properly populated and all the Object Fields in the Merge Mapping are properly populated in the file.  The only exception are the Product Line Item merge fields which are not being populated.  I used the example steps to create the merge fields as listed in the reference document.

I am trying to merge map line items (example Contacts associated to an Account) into a AdobeSign document sent from an Account in Salesforce. I understand this can be done with Opportunity products, but curious if anyone had successfully accomplished this for other items, like contacts that are related to an account. thanks!

Hello,My client is a paid customer. I sent an email to their contact but still no answer after more than a week. I am trying to get the adobe sign production logins to be able to get the phone support. But in the mean time, i will try my luck here.Hello, i want to display fields from the opportunity products in my documents. From what i understood it is possible from the tutorials. But no matter how i add those fields which are pretty simple fields, nothing appears on the template there is a boxing for writting. How are my supposed to call the fields on my template then?Thank you very much

Hello, I have a problem using hybrid routing in Microsoft Automate - "Create an agreement from an uploaded document and send for signature". Using the information from Adobe Sign for Microsoft PowerApps and Flow I've managed to send a document for signing to mutiple recipients for signing in order.But I cannot manage the hybrid option or more exactly using the "Recipient Groups" when one user or another from same department must sign.If I use the "Recipient Signing Order" field 1,2,3,4 I will have 4 signatures in the specified order. But if I use 1,2,2,3 where users with the same id (2) are from same department, the flow will wait for both of them to sign - so they are NOT in the same group. What is the trick in the flow to use the "Recipient Groups" as in the "manual" sending for signatures in AdobeSign web interface? Kind Regards,Lucian

Title says it all. A similar question has been asked numerous times, but I haven't found a solution I can easily implement.The most promising answer was to put the checkboxes into one "conditional group" - but I'm not sure how to do that. Google turns up nothing.Suggestions appreciated - thanks.

Hi,I set up a wekhook with events "Agreement sent", "Agreement participant completed", "Agreement workflow completed". 1st problem : When I send an agreement with 1 signer, my server receives as expected a wekhook notification with event "AGREEMENT_ACTION_REQUESTED", but another copy of it 1 minute later, and again 2 minutes later, and 4, and 8, 16....all with the same timestamp. 2nd problem : When  the signer signs the agreement, my server receives 2 notifications (which should be for events "Agreement participant completed", "Agreement workflow completed") which are copies of the first one (event "AGREEMENT_ACTION_REQUESTED"). Are these known bugs of Adobe Sign webhooks ?

is it possible to insert any attachments together with the signed document? these attachments do NOT have to be signed

Hi, It appears that I did not download a copy of the executed agreement in mid June. Now over 2 months later, I need to access the agreement. However, when I click on the email link I got in June to view the document, I get the following message, "A member of the originator's account has removed this asset from Acrobat Sign. Data on this agreement is no longer available."  Is there any way to access this agreement? Please help! 

when i try link Salesforce and Adobe Sign from "Adobe Sign Admin", we are getting below error "Your account has been deactivated. Please contact support staff". I am not sure, what is needed !!  

I created a pdf form and sent it to one party to sign. I would now like to send the signed form to another party to add their signature. When I try, Adobe says the pdf is not suported. My intent was to get a signature on an offer to buy, and then send the signed offer to the seller for acceptance. How should I have set this up?

If my customer is a TV network and they want to sign separate agreements for all their affiliate stations, can I add all those separate agreements to one email? Or would the customer have to get a separate email for every station agreement? For example, the same Customer Contact getting 50 emails (for 50 affiliate stations) coming one after another saying "Sign This Document". Does EchoSign support uploading multiple documents to one "agreement" record? If not, the whole 'ease of use' electronic signature process could backfire big time...