Questions

I am have several user groups to identify the companies that under our Business ID.  When we are using Adobe Fill and sign the originating company when we send the PDF for signing is our Business ID name. We have numerous companies under our Business ID and I would like the company name to appear on this document so our clients are not confused on who the document has been produced by. Do I need to create different business ID's for each company under our parent company?  If so how do I do this, or who do I contact for further assistance.Denizen Group Limited - NZ  

I need adobe sign document, where needs to be changing forms depending of certain checkboxes. There will be 3 different topics pointing to checkboxes and when each checkbox is true there should be certain form set visible positioned right so there wont be any empty spaces on the pages. I mean if i use show/hide, other content's position wont change and there is just empty space when forms are hidden. How i can show / hide forms while remaining visible content updates its position nicely?

Hi, I am having an issue with Adobe Sign where my Team cant seem to share Templates across the Team? We have business IDs and I still cant share the templates? how do i fix this?

Hi everyone, I am sending a post request to https://api.na3.adobesign.com/api/rest/v6/transientDocuments API with following headers: {Authorization: 'Bearer XXXXXXXXXXXXXXXXXXXXXX'Content-Type: 'applicatioin/pdf'Content-Disposition: 'form-data; name="File"; filename="2ed892f1b5e55e2b6622575e57f87f5c"'},form: FormData {...}method: 'POST'}but I am getting UNSUPPORTED_MEDIA_TYPE error. I tried changing content type to 'application/json' or 'multipart/form-data' but no luck either. Does anyone know a way to fix this? Thankyou

Somehow mandatory mobile signatures has been enabled and we cannot turn it off. We cant even find where to turn it off. There is no feature on the admin console nor anywhere esle. Customer Support doesnt seem to know how this happened or how/where to fix it.  Although I googled how to disable the feature in Adobe Sign. The steps being shown online dont match up with what I see in my account.  The support folks are completely useless. Many signers do not wish to enter their phoen numbers and a refusing to sign documents. HELP!

My co-worker and I send documents and need to be able to sign each others' sent items, so we both have auto-delegation set up with each others' email addresses. This allows us to sign off on documents when we use the Send menu. But when we send something through Bulk Send, only the original sender is able to sign and not both of us. Is there a setting that can fix this? Or are you not able to use auto-delegation with Bulk Send? Thank you!

here is the info:url: https://api.na1.echosign.com:443/api/rest/v5/widgetsparams for both headers and body:{:headers=>  {"Access-Token"=>"3AAABLblqZhBSxQhOuckMzzE01FwcFFxRl8ad5_GrL0BIPOU76wxvKAxoxg4Bq_6snz3_Dcd-T9TVpSFc1Z9aNZXwAJn4jdmZ",   "Content-Type"=>"application/json"}, :body=>  {"WidgetCreationRequest"=>    "{\"widgetCreationInfo\":{\"fileInfos\":[{\"transientDocumentId\":\"3AAABLblqZhChCSf3YwK9P6kYwQhcGvBkpK4GdHjF4Et5Pe02NciwtRnSTzBzBt5Aeb1i7YY6GuBqNcbaKaF3d4Tw2oyRSc2Xyw5as-zH0aAgjMm_Db_iClXYX7EEoOccApujw_jnA7qvTxR4E_qV0TVJtOFREB4H5TU_XznLVhXErj2Y1hsZ7tMB_KFHj34L_5LTNXpFcMa9bgNh_rh76xB4U2KUuaRd\"}],\"name\":\"ROE eSign Authorization Form\",\"signatureFlow\":\"SENDER_SIGNATURE_NOT_REQUIRED\",\"mergeFieldInfo\":[{\"fieldName\":\"txtF_NumberOf_Employees\",\"defaultValue\":\"100\"},{\"fieldName\":\"txtF_Legal_Business_Name\",\"defaultValue\":\"Legal Business Name\"},{\"fieldName\":\"txtF_Contact_Name\",\"defaultValue\":\"Sereyboth V

How can we delete old templates from an employee who does not work for Job Corps anymore.

I would like to know if adobe sign has this option

HiI've been trying to send the document for signature for a few hours now, and I get an error that I can't because access token provided is invalid. What should I do? Apparently there was the same problem before, but I couldn't find a direct answer as to what could be done about it?I have the Pro package and tyied already in sign in again multiple times. Annika

What is the storage capacity,location and retention period for the signed documents under my account?

Hello All,  I'm trying to have this choice ( I'm offered this choice when i try to sign the document)Pre selected when i send the agreement. Is it possible?Here is my agreement call curl_setopt_array($curl, array(CURLOPT_URL => $agreementUrl,CURLOPT_RETURNTRANSFER => true,CURLOPT_ENCODING => '',CURLOPT_MAXREDIRS => 10,CURLOPT_TIMEOUT => 0,CURLOPT_FOLLOWLOCATION => true,CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,CURLOPT_CUSTOMREQUEST => 'POST',CURLOPT_POSTFIELDS =>'{"fileInfos": [{"transientDocumentId": "'.$transiant_id['transientDocumentId'].'"}],"name": "'.str_replace('.pdf','',$FileName).'","participantSetsInfo": [{"memberInfos": [{"email": "'.$email.'","securityOption": {"authenticationMethod":'.$protocol_sign.'}}],"order": 1,"role": "SIGNER"}],"locale": "'.$lang.'","postSignOption": {"redirectUrl": "BlablaUrl"},"signatureType": "ESIGN","state": "IN_PROCESS"  }',CURLOPT_HTTPHEADER => array('x-api-user: email:blalbla@bla.bla',

Something went wrong! Please update the details and try again to establish connection

您好, 我有申請Adobe Sign試用, 但是每次登入系統都會要求在更新密碼, 請問這可以解決嗎?

I know how to link a specific Template to a custom Button, but what is the syntax to use so it will show be a list of Templattes so I can pick which template to use.  I am told it's possible but don't seem to get the right instructions on how to do this?Anyone know? 

Hi, The response:Metadata x-request-id : 38b78052-6ce9-4271-928d-b4e130ad9595 content-type : application/json status : 415 Body { "code": "CONTENT FILTERED", "message": "Content type was not provided or is not supported" } I have used the same pdf as an example as part of  the "Try it Out" forms on https://secure.na1.echosign.com/public/docs/restapi/v6#!/baseUris/getBaseUris and it works successfully. My pdf is filled using Adobe software coldfusion on my end, and then loaded as a transient document successsfully, and then sent for signing. My question is, how do I know what the issue is with my pdf when it works for the "try it out" functionality, but not when I use the API? Can I see the document within my AdobeSign account anywhere for example? ( they do not appear under the Your Agreements section, under In Progress, because it hasn't been sent I assume ). Happy to supply transientDocumentId etc if required. Thanks, 

I notice that any older form I try to edit crashes the program as soon as I hit "Prepare Form" and now, there's now way to format the date field, even though you can select Date as a field type in the Text Field Properties tab.  So, how am I supposed to explain this to the client who wants the date format changed? 

Hi thereI am trying to add field conditions to an existing pdf but I can't find the way to get onto the 'Yellow' text boxes so i can change them. I have tried through edit form and prepare form but i just get the white boxes which don't allow the form field changes. Can someone please explain how i get to the for to make permanent conditions please, the link shows the yellow boxes but i don't know how to get there!  https://helpx.adobe.com/uk/sign/using/form-field-conditions-settings.html 

Hi, Am I able to use the biopharma setting for adobe in the Microsoft teams and Google drive plugins ?  Thanks 

I'm pulling in a completed PDF into the Fill and Sign for my signature and when I open the document all of the fields are blank. The only thing remaining are the electronic signatures. How do I maintain the fields to sign the documents?

I have given call back url in the agreement in api.After signing the document the callback is not at all triggered.I used "callbackInfo" as key for the URL.Need immediate solution pls help

Sorry - this is going to be a rather lengthy set up.  Scenario:  I have a document requiring signature from a person.  That person has an "assistant".  The assistant wants to be included as a "reviewer" on all signature requests sent to the person, but doesn't want to be required to sign the document.  What the assistant wants to do is receive the request for signature, review the document, click on something to send to the person who is supposed to sign the document with a note something along the lines of "reviewed; ok to sign".  I haven't been able to find anything specific to that.  The only thing I cound was CC, but that doesn't allow for the auto forwarding of the document to the person signing the doc.  Thanks.  

When I send a document to be signed and/or reviewed, after everything is done, I can download the audit report as "extra" evidence. DocuSign allows an additional option to download a Certificate of Completion, which includes not just information about the signers, but also things like the IP address they used when signing, and other similar idetifiable information. Is that something that is possible to do with Adobe Sign.

Hello,I have an issue with a user unable to request signatures in Acrobat. They had no issues until recently. Anytime they attempt to request signatures, he is prompted with "Could not send. You are not authorized to send documents for signatures."I had him sign out and login to his account. We reinstalled Acrobat. Verified they have the right license and has access to that too;. Checked security settings under properties and saw nothing that would prevent them from requesting signatures. We also took away the acrobat license and reinstated it.He is signed into the account associated with the license. Our payment info is all good and up to date. This user is the only one having an issue requesting e signatures. Wondering what would prevent them from requesting signatures and what are some steps in resolving it.Here are some of the resources i used already to help troubleshoot. Adobe Sign error message | Not authorized to send documents for signatureSolved: Not authorized to send d

For self signed documents the audit trail only includes the "Document created" history entry, it does not include the "Document e-signed by" entry which is included when there are multiple signers. Is there a way to self-sign that would cause the "e-signed by" entry to be included in the audit history? I'm using Acrobat Pro DC 2022.002.20191.