Questions

Hello. I've changed my email, and when sending contracts for e-sign, the old email appears from the "from". I can't see my old email anywhere to change? Seeking your help, thank you.

I'm the Admin for a small business.  When I try to "request e-signature", I get the error message: You can no longer request e-signatures using your profile associated with [Personal information removed by moderator].  Please contact your Admin to resubscribe or restore access."  Can someone walk me through restoring access?  Thanks!

Starting today, my entire team is at a standstill. Workflow:We use multiple reusable form teplates to assemble contract packages. We do this daily. Each package might user 2-5 temapltes with over 100+ form fields. We pre-fill the majoroty of the fields, and assign the rest to various signers.  Issue:Starting today, all form fields are being wiped clean after prefilling and sending the package for signatures. The package that goes out is has no form field data on it.  Is anyone else experiencing this issue?  

Prefilled required field entered but not displaying to signers. I have verified the field was entered via 'Download form field data' but when I open the agreement the field appears blank. All my other prefilled fields display fine. Field properties: no conditionsI have used this setup many times & this is first time experiencing this. I believe the field was displaying as recently as a couple of days ago as my 1st signers did not notice anything amiss. Even one of my recently completed agreements now shows the field as blank. I have a number of agreements in progress with the same issue. Has a change been implemented recently?? 

Hello. I used to receive emails on outlook every time I sent an agreement or once it was signed. Now I am not receiving them anymore. I checked the spam folder, if there was any rule on outlook (not the case), and my email is associated on my AdobeSign account. Could you please help me solve this? Thank you. 

I have a webform embedded in a webpage that is having an issue with users getting an error saying "Your session has expired" midway through filling out the form. The only option on the error popup is to reload, which clears out all of the data they have entered. I have been able to replicate this issue on my own by opening the webform on multiple machines in multiple browsers, at random some of the webforms will expire and require a reload.  Here is what I have been able to find through testing: This is not an idle timeout. The idle timeout comes with a warning beforehand. I have been watching this long enough to see both happen. On the computers/browsers where it does happen, it will consistantly happen 5 minutes after reload. In my testing, I have not had this occur in firefox, but I have reports of it occuring in all browsers, including firefox, and even safari on an ipad. Has anyone else encountered an issue like this? I found a few other posts searchi

I have a fillable PDF that my clients can fill out and email back to me.  It contains a series of YES/NO checkboxes.  When I try to send the form for e-signature, the YES boxes stay and the NO boxes disappear.  I have looked at properties and both YES and NO boxes are unlocked and seem to have similar properties.  I'm not sure why this is happening.  I have a paid copy of Adobe Pro DC.

I’m experiencing an issue with email notifications for participants. Previously, whenever I created an agreement for signing, I would receive an email notification once it was routed and signed by a participant. However, I no longer receive these notifications—even when I create a new agreement. I’ve also checked the settings in my profile, and everything appears to be correct.attached sample from before  

When I try to switch between signers it changes all the signer fields to the second signer and won't let me have two signers sign different lines on the same document. This is a new problem since the last time I used Adobe Sign with two signers near the end of October. I welcome any help!

I'm using Adobe Sign to send contracts. While the application interface is displayed in Arabe, when I send contracts, the email template is in English, and consequently, my clients receive an English email.How can I change the default language for the recipient emails toArabe ?Thank you,👉 hiddenworlds**

I used 'save a certify copy' function under E-sign, and realized a link was created for sharing. The doc has been uploaded online.  I don't mean to upload to Cloud, is there any way i can delete the cloud data? 

A 1 page acknowledgement form has 3 signature boxes. For some reason the form adds a 2nd pages and signature appear there when sent for signatures..How to keep the form to keep everything on 1 page? Thank you for your knowledge and consideration. DT

From a custom application, I'm uploading a transient document and creating a DRAFT agreement, and then display the COMPOSE view so that the user may specify the signers. My problem is that I cannot create the DRAFT agreement without any participants. It seems like the participantSetsInfo is required to have at least one participant. I tried every possible way but unless you specify a participantSetInfo with a least one member with a valid e-mail address, it doesn't work: I get errors such as:{ "code": "MISSING_REQUIRED_PARAM", "message": "ParticipantSetsInfo Info is missing." }Is there a trick by which I could create the agreement wihout participants?

Hello, i have created a PowerAutomate flow to automatically send me an email with the signed agreement PDF as an attachment upon workflow completion.  The flow run fine, but for some reason the PDF in the email is password protected.   i need the PDF not password protected....help... On the other hand, is there another way to automatically email/download/save the signed PDF without using PowerAutomate?  i tried going into Adobe sign workflow but it is not working for me...Thank you for your help

Hello, i created a power automate flow to download automatic the agreement audit trail to a SP list.Works so far - but the flow / AdobeSign set automatically a password which i don't know.The orginal document has no password - the flow only create a password with the audit trail (i also have a second flow for the signed document there is no password needed). There can i find the password for the audit trail?Is there a workaround for turn of the setting the password?

Hi, I have a new Acrobat Pro account and everything is working but when I request signatures, it is adding [DEMO USE ONLY] Thanks

I'm sorry but your interface is confusing. I wish to send multiple independent copies to many recipients. But I need separate signatures, not everyone signing the same copy! The wizard kept blocking me, saying it needs to add signature blocks, although I had inserted two already 😞 Now everyone is seeing the same copy as a group!

Hi All,   We are using Adobe Sign for salesforce and generate our documents in salesforce however we are unable to create any documents from a salesforce record page any more as we get the Document Builder:INVALID_JOB_ID. Any thoughts on what to look for?       Thanks Abu  

 Hi Team , Noted there is an Error message on Salesforce for Adobe Document Builder :Invalid Job ID. Is there an ETA on when the Adobe Builder will be back up and the issue above will be resolved ? 

Usually when we send docs out, it comes adobesign@adobesign.com. Randomly this morning, one document sent came from: echosign@echosign.comcausing the document to be flagged by our system as "you don't often get mail from echosign@echosign.com", which concerned the recipient. Any explanation on why this would suddenly come through echosign instead of the usual Adobesign?

I have a cancelled agreement. It shows as cancelled in Adobe sign but it is still emailing reminders to the recipient. How do I stop those reminders from going out? 

Hi all, A client of ours is having some issues with Adobe Acrobat Pro/ DC Standard, where every time we click "request e-signatures" it loads for several minutes and then get an error stating "An error has occurred, please try again."  Several users at the company are experiencing the same issue. Here are the things I've tried so far: 1. Signing out of the Adobe app and signing back in2. Checking for available updates (app is up to date)3. Repairing the application4. Trying to request e-signatures through Adobe on the web (we received a similar error message)5. Rebooting the physical PC6. Deleting the below app data files: %appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initials%appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initialsi%appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initialsk Nothing has worked so far, and the users are still experiencing the same issue when trying to request e-signatures. This is a feature they

I am disappointed in the NEW (2025) Adobe Acrobat Sign experience online. I have had several issues with it, so I keep going back to the Classic experience. What I am noticing is, after I fill in the email address of who I am sending the document to, and then upload the template, it sends it to the user before I have even filled in the template with the data that I need.I have a blank template with fill in fields for items to check out to our users. With the classic experience I key in the email address to send to, I go to recent templates and attach the template, I then click send, it then loads the form for me to fill in the additional field data and then click send again and it sends.In the new experience, it doesn't allow me to fill in the fields with data, it just sends the template without any information keyed into it, but it doesn't actually send anything to the user. They receive nothing. I then have to go back on the browser, and fill in the data. Sometimes that works, b

porfavor su ayuda, no puedo agregra un archivo para enviarloa firmar, en mi compatura no me deja agregarlo usando la opcion de arrastrar y soltar, y en el telefono mobil si me deja agregar el archvio pero cuando hago el ultimo paso de mandarlo a firmar me manda un mensaje de que ocurrio un error y ya no se envia.

I want several people to sign a document but only after a (or two) person(s) has approved the document. My experience is that this only works in a specified order, i.e.1 - Approver approves2 - Signatory 1 signs3 - Signatory 2 signs4 - Signatory 3 signsand so on.However I want that the Signatories can sign the document in any order after approval by the Approver, i.e.1 - Approver approves2 - Signatories 1, 2, 3,... sign in any order Is that possible?