Questions

How do I remove this message that appears all the time? 

I created a public API for the webhook that returns the client ID in the response and deployed it on the server. After that, I created the webhook and provided the same endpoint.The API is being called, but the method type is GET, and on the Adobe Sign portal, I'm getting the following error:The URL provided is not a valid webhook URL.  

Hello, basically I have Account #1 on "shard" na3, this account has the Adobe Acrobat Pro license and is being used to send signatures. Then I have Account #2 on "shard" na4, this account is a Adobe Sign Developer Account. I want to send a HTTP requests to my Application ID on Account #2 to send signatures. I am trying to get the Authorization Request for Account #1, this way I have access to my documents, templates etc on Account #1.API documentation tells me to use this structured URL to process the Authorization and get the Token Code. https://secure.na4.adobesign.com/public/oauth/v2?redirect_uri=https://example.com/oauthDemo& response_type=code&client_id=d4HQNPFIXFD255H&scope=user_login:self+agreement_write:account& state=S6YQD7KDA556DIV6NAU4ELTGSIV26ZNMXDSF7WIEEP0ZLQCLDQ89OYG78C3K9SROC8DXCGRVSGKU1IT1 This structured URL is working great with Account #2 but when I try to use it on Account #1 it returns invalid request error. It seems the iss

Hi there,I am trying to get a document signed but the autofill is generating a name based on the email address which is incorrect and I can't work out how to change the name. Has anyone had similar or know how to amend at all please?Many thanks,

I've been using Adobe Sign for a while now and this is a first.  I have a one page document I want to make a template.  When I add the signature spots, dates and printed names and then send...what the recipients receive is a TWO page document with the second page being a blank page except for a signature and an email field that I did not put in the template.  All other fields are correct and in place.  I've flattened the PDF and added the fields within Adobe Sign.  I've added the fields within Acrobat and then uploaded to Adobe Sign.  I've tried everything I know what to do.  Can someone help?

Hi, I am testing out delegations within Adobe Pro.  From my work email, I sent an e-sign PDF to my personal email, then opened it and delegated it to someone else.  I (as the original author) received a notice that the delegatee had signed it and I received a copy, and though it stated her name, it didn't state it was signed by a delegatee, but also it won't complete til the original one sent to my personal email is signed.  But I won't be signing it as it was delegated...so I can't close it off.  Is this something I am doing wrong?  Thank you

Is there a way to control the sender name on the final "Completed" email?

The text box shows correctly while editing the form in the offline version. But after uploading the form to route for signatures, it distorts and moves the text around the page making it difficult to read. 

Hi, I have an unusal issue with Adobe sign. There is one employee within our company that when I put his email address in to send a document for him to sign it defaults to another employee, however the document does get sent to the right person? We have had a look and cant see any issues or errors nor can our IT dept.Can anyone shed any light on why this is happening please?Many thanks, 

Recently I have noticed when sending out agreements that although they get delivered to the recipient the copy that goes back to my email address are failing to deliver. Checking the status it just shows "bounced and could not be delivered" in the activity section. My email server has the esign address on the whitelist and I recieve invoices etc from Adobe, appears as though the esign part just fails to be recieved? My email logs show nothing in failed to deliver or marked as spam from adobe, its as if it doesnt even attempt to send the email at all?

Hello,  I am trying to use Adobe Acrobat Sign to send documents -- I only have the role "signer"  But I need to add approvers. Can someone please assist, thanks,  

Hi Adobe Community,I'm facing an issue with a drop-down field in an Adobe Sign Webform.When I enter a value like I don't know in the drop-down list, the selected value is later displayed in the pdf as I don't know.I typed the value directly into the drop-down options (not copied from anywhere), but the apostrophe (') is still being converted to its HTML entity (') in the output (e.g., PDF).This affects how the data looks and can be confusing to end users or downstream systems.My questions:Is there a way to prevent Adobe Sign from encoding apostrophes in drop-down field values?Can we force plain-text rendering of such values in the final document or exported data?Has anyone else faced this, and how did you resolve or work around it?Any guidance would be appreciated.I have attached the webform drop down as well as the pdf document value.Thanks in advance!Best regards,Sreejesh

My e sign requested documents are not going to emails I request for signatures. I have used Gmail, outlook and tried my own emails but it shows 'sent' but never arrives in the mail box. Checked junk mails tooCan someone help.

I have some documents that were digitally signed via Adobe Sign. Although the digital certificate has been generated, I can't verify or prove that it is linked to the signed document. I found the signature ID, but it doesn't appear within the document, which prevents validation and results in the signature not being accepted as valid.

When I use a certain email for the 2nd signer Adobe requests that user signs in. I don't want to have to sign in. I ensured that in Security Settings the option requiring signers to sign in is unchecked.  Please login as an authorized signer in order to view and sign this document. Could this be because the signer email address has an Adobe Sign account? Surely this shouldn't matter. This is completely unuseable at the moment. I have spent a long time writing a Flow that uses Adobe Sign in Power Automate.

Bonjour, J'aimerais savoir si il est possible de préparer plusieurs documents à la signature et les envoyer en 1 seul envoi au lieu de les envoyer individuel. Le tout est d'éviter de surcharger les boites courriels déjà bien pleines 🙂

Hi there,I'm having an issue when sending my document for electronic signature to another part to sign.  I go to "send for signatures" , and then "prepare the form" , I drag the appropriate boxes to the fields that I need them to fill in , then i send it to the email address of the person I need to sign it.  - no problems here.However, the signature of the other person always comes back and it is not in the signature box where I need it, sometimes the signature is 12 pages away from where I placed the signature box.  I'm using Adobe Acrobat DCCan someone please tell me what I seem to be doing wrong ?

Descrição do problema: Estou enfrentando um problema ao tentar enviar um documento para assinatura eletrônica utilizando o Adobe Acrobat. Ao adicionar os destinatários e tentar prosseguir com a definição de local de assinatura, recebo a seguinte mensagem de erro: “Falha na autenticação.” O erro ocorre imediatamente após inserir os e-mails dos destinatários e tentar avançar para o próximo passo. Já revisei os dados inseridos, alterei os destinatários, tentei em diferentes navegadores e redes, e o problema persiste. Trata-se de um processo urgente e essencial, e estou impossibilitado(a) de dar andamento devido a esse erro. Solicito, por gentileza, orientação urgente para resolução ou restauração do funcionamento do serviço.

Why can't I resize the Signature Block option like I can the Signature option in Adobe E-Sign?  The Signature Block covers up required information on court forms, which is a problem.  I like the fact that the Signature Block provides the Name, Date, and Email address of the signer but given the size of the box, it is mostly useless to me.  I note that if I send a document to a client to sign outside of our company, their signature will automatically include the date and time they signed.  I want this function for all signatures.

Description:We’ve integrated Adobe Sign into our application using the available REST APIs and OAuth 2.0 for authentication. While the integration mostly works, we’re encountering an issue with the login behavior during the OAuth flow.Issue Details:When the Adobe Sign login dialog opens (triggered via the OAuth authorization URL), the user is presented with the standard login screen. However, upon clicking "Sign In" on the first screen:Instead of returning the authorization code or access token and redirecting back to the requesting app's redirect URI (as expected in OAuth 2.0 flow),The user is taken to their Adobe account page (https://secure.adobesign.com/public/login), and the dialog remains open.This breaks the intended OAuth flow. Ideally, once authentication is successful:The login dialog should close, andThe requesting application should receive the authorization code/token via the redirect URI.Expected Behavior:After successful login, Adobe should redirect to the configured red

Hello all. I create templates that get sent out to clients for them to sign certain documents. Recently, the documents' signature lines are randomly moved to a different section of the forms, instead of the lines on each form where the boxes were placed when the template was created. How can I stop this from happening? Why is it happening?

Hello all, I've run into a problem where I require a recipient's name be populated on a document, but the form shows complete once they sign and the name field is left blank. Any suggestions or feedback is appreciated! 

We have change request forms we submit to the board members on a weekly basis.  I would like to use an email template with all the define users/roles populated in order, drop in the document and push send.  I have not seen how to do this or whether it even exists. I have tried to send an email with multiple documents to sign but the resulting PDF in one locked document rather than the multiples defeats our purpose to house each CR seperately.

How can I dynamically display or not display a section in my word document template. My current markup in the template is... {{!IF(account:billingCity = "Calgary", account:billingCity, "")}}but that doesnt seem to work. I am using Adobe Sign Templates for Salesforce.