Questions

Hi all,we are testing our api application for Adobe Sign, but we are experiencing problems with webhook. The webhook is active and validated, and yesterday and early in the morning today was working. Now it has stopped working and doesn't fire responding to our tests (create agreement, reject it, ...)Is there any problem in European data centers? We are settled in Italy.Thanks a lot,Nicola 

I've signed up to for a developer account here:https://www.adobe.com/uk/sign/developer-form.htmlI've confirmed my email.When I get to the login page, and input the verification code from email I always get an error:Sorry, we were not able to process your request. Please try again later.If this error persists, please contact support.Error Code: 210831041743568.app-a8I've tried many times, always the same problem. I've tried another email address, same problem.

Hi Everyone,I have to capture the decline comment by the agreement participant and save in SharePoint. The standard build in Adobe Sign connector is not providing this data. I contacted support and below the response.I setup Application using Accopunt Admin and able to make oAuth2.0 call Browser and Postman and able to get what I want but I have to use that In Power Automate.      DefiniationI update the connector and then while testing through swager editor. I am getting below error. I am able to do what I am trying throug custom connector and it working as expected and I am getting data what I want.  Any Idea what I am doing wrong. I am using Adobe Sign Enterprinse with accout admin access.  Appreciate , if get an youtube video or document or Article to achive this. or How can I direct call Https call in Power Automate using only Application Id inseated of oAuth2.0.1. using browser to get Authroization Code2. using step 1 codge getting Jso

I am trying to limit the amount of characters a person can fill in a text field.  I am having issues with the errors still showing up after the right amount of characters are filled in on the forms text field.  I am using the Validation - Regular Expression to limit the amount of characters.  The person filling out the form can only use 2-16 characters in length which will be a username.   Then I have one for a password text field that is giving me errors too.  The password has to be 3-8 characters with 1 capital letter and 1 number minimum.   Here is my regexp formulas -Username -:custom(regexp="^[a-z0-9](?=.{1,15}$)\w+$")Password -:custom(regexp="^(?=.*[A-Z])(?=.*\d)[A-Za-z0-9](?=.{2,7}$)\w+$")Any help would be greatly appreciated.  The reason for this is to have a tech in the field with a tablet that can sign up a customer right there on said tablet and fill out the information to get them installed.The error that is happening is that it

How 

THE OLD SYSTEM OF SENDING FAXES NO LONGER WORKS!  AND AS FAR AS I CAN TELL FROM SEND PAGE IN ADOBE SIGN THERE IS NO WAY TO SEND FAXES. I CHECKED ON THE MANAGE SCREEN AND THE FAXES I TRIED TO SEND ALL FAILED AS BEING DECLINED.SERIOUS HOW DO I SEND A FAX?

When I send document for Signatures using Document Cloud, the signer is unable to decline the document although the option of decline is enabled by the initiator. Also, the signer is able to click on "Decline to Sign" from the dropdown on left, however, when the pop-up opens and the remarks are entered. Decline to sign button is activated but clicking on it doesnot do anything and the screen remains stuck there. The button gets pressed but nothing happens. So, the document doesnot get declined and remains In Progress. Please help!

We have an application which pushes a document to be signed to Adobe for eSignature via the API.  Sometimes, this file requires several signers - which we include when pushing the document. But Adobe just assumes that any one of those people can execute the document.  When one person signs, Adobe says: "you signed on behalf of this entire group"We want to make it so that the document is not considered complete until all signatories have signed.  Can this be done?

I received an email from my bank asking me to review and digitally sign a document.  I am required to insert an image of my signature and also to type my name.  After doing this, there is an "Apply" button to tap/click but nothing happens.  I have reduced the size of my image to no avail.  I have tried to do this on Mac, iPad Pro 11inch, iPhone 12 Pro, laptop running Windows 10.  I have tried on Safari, MIcrosoft Edge and Chrome.  There is no error message so I have no idea what the problem is.  I have switched devices off and on.  I have tried to insert sig as a PDF. I spent almost a whole day on it yesterday Does anyone have any ideas?

Hi,When I call the'PUT /agreements/{agreementId}/formFields' API, I set the'top' and'left' properties but no effect. When I go to sign, the position of the signature area is always top: 171.6px; left : 153.9px; instead of the 10px I set, I don’t know why the value I set has no effect, thanks for any suggestions.Best Regards.

Hello! Wondering if it's possible to send a document to allow one or another user to sign? i.e. Person A or Person B could complete a specific field? I know there's an option to allow anyone to complete a field/sign, but I'd need to only allow 2 specific people to complete that field. 

It is very annoying that we have to type our title everytime we sign any document. Any suggestion on where it can automatically pick up signor's title, if the title field is present on contract? 

we got Adobe Sign developer account to connect to our SAP Ariba Test system. I created API / Access token and used it to configure Adobe Sign standard out of box integration solution with SAP Ariba.Created new contract workspace and created signature task for a document and triggered that task.Ariba system asks to select which Signature solution and we select Adobe Sign, system shows its processing, navigates to Administration tab of Ariba and back to contract workspace and shows task is in Signing status.But no document is sent out for signature.What are we missing ?

Hi,I haven't successfully sent any agreement using an uploaded transient document. Already with the sample template provided by adobe. Is there any specific reason for this?Thank you,Solem A. 

I have a drop down field with all of our customers called customers. I have 4 other text fields that are using the same value that was chosen in the customers drop down. Is there a way to populate the text fields with the customer choice. I can do it in Acrobat but I can't figure it out in Adobe Sign. Thanks in advance! 

Hi,Are there any APIs that allow us the securely transfer and update two way client certificates used for webhook validation? I have a requirement to auto rotate all certificates our service uses at a regular interval, including the client certificate we use for webhook validation. I want to ensure that the certificate is also automatically updated in our partner account when that rotation occurs. Thanks.

After a roundabout with support staff that didn't result in any meaningful success, I was recommended to bring this issue to the support community. Our company recently signed up for Adobe Sign specifically to utilize its integration with Netsuite for agreements. Despite some bumps and a complete lack of onboarding, we've started making headway on sending out agreements that can be tracked within our ERP. However, we've now noticed that when sending out agreements, the naming scheme for completed agreements Adobe Sign uses means that completed agreements are going to start clogging up the recommendation dropdown in Netsuite, as seen in the attachment. It's a huge hazard to not have a reliable way to help prevent our users from accidentally sending a signed agreement. The bundle is configured to place these agreements in their own folder in the file cabinet, but it seems like a bizarre oversight that it wouldn't have any sort of built-in configuration to block recommendations from

Hi, Currrently we are sending multiple agreements using the following api in salesforce. echosign_dev1.AgreementTemplateService.load(agreementTemplateId,MasterRecordId); We do have a business requirement to bundle agreements generated with different MasterRecordId but using the same agreementTemplate ( same Recipient as well) into a single mail.  This to prevent spamming the recipient. Ideally we are looking for an api like this:   echosign_dev1.AgreementTemplateService.load(<agreementTemplateId,List<sObject> masterRecords)  masterRecords is a array where we can pass a list of Masterrecords ids. A single mail is sent out containing one merged pdf document. Is this achievable with Adobe esign ? 

I am looking for a way to cancel an Adobe Agreement with just one member. For example, I sent originally for 10 people to sign, however, one of those persons is no longer applicable to have to sign.  Is there a way to cancel just that one person so the remaining 9 do not have to resign?

It's been over a week since I completed the form to request a Developer Edition account here: https://www.adobe.com/au/sign/developer-form.html How long does it normally take for a Developer Account to be provisioned? Thanks

Is there a way to create a report of all documents that have one particular approver? I need to see all documents at once that have one thing in common: the approver. 

I need to sign a document and have my client sign the document. A copy of that digitally signed document then needs to be sent to a third party. After the copy of the digitally signed document is sent to the third party, I need to add an addititional signature to a page of the document (attesting to the fact that I sent the documnt to the third party) and then have the final document with all three signatures, my original signature, the client's signature, and my second signature. Is this possible? If not, this is a fatal flaw in design because there are many instances where a digital signature needs to be added to the original signed document later, but the document also needs to be available before that final signature is added.

I can't find any way to delete a draft in the Adobe Sign list. I uploaded the wrong document for signature. I guess I've been updated to a whole new interface and everything looks completely different. I don't see "delete" or a trash can icon. Thanks for all help.

Hi Complete in any order button has disappeared both in Adobe Acrobat Pro DC pannel and in website.How can i fix?Thanks

We have a timesheet form with multiple lines for the my team to sign.The layout similar to:Name | Time in | Time out | SignatureIs there a way to upload a .csv with the information and have it populate a single form to send. I don't want to accumulate the timesheet across multiple form as we have to send the complete sheet in each week.Thanks.