Questions

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I have a date, know the company but the company doesn't want to surrender the contract, how do I retrieve it? 

I utilize Adobe Sign every day for our procurement process. I am typically able to delegate signing to authorized signers in a specific order. Often times team members need to sign more than once on the same document - but there are other signatures required before they can sign again. This means one signature field is available at a time in the predetermined order (it's a work process). I usually have no issue with this. This week, each signer has access to multiple fields at once. When I tried to resolve this issue with Adobe, it told me to contact my dedicated Acrobat representative from my IT department. My IT department didn't understand the issue so I figured I'd come here. Has anyone experienced this issue? If so, could you please help me resolve this issue?

I have created personal account for Adobe for 7 days trial version but I am not getting Admin access with this account. Getting attached error when clicking on Admin console. I want to get the Client ID and Client Secret to configure Adobe Sign Connection in OIC 

I have tried reinstalling adobe from the web portal which didn't fix the issue. I tried to lookout for I registy keys under \HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\DC\FatureLockDown\cServices but there is no cServices key in registry. I have changed the language preferences to Same as OS, which also didn't help.  Any guidance is appreciated.

As the title suggests...  I would like an employee to be able to use our account (Acrobat Standard) to generate documents for signing, but under their own name.  We only need to use it about once a month total for both myself and the employee.Thanks!

Hello everyone. How can I redirect the email that contains a copy of a signed and completed Adobe web document to my Ops Mgr? Thanks. 

Hallo,   ist es möglich, dass wir von Kunden Unterschriften direkt auf unserem Tablet einholen, ohne das Formular vorher per Email versendet werden?

Hello, I am trying to get the Show/Hide Conditions feature to work. The article below says "You must have at least two fields on the document for the Conditions setting to become available." https://helpx.adobe.com/sign/using/form-field-conditions-settings.html After adding all available fields types, the Conditions options still do not appear in any field's Edit menu, underneath the Validation options.  Any clues on why the Condition options are not appearing in the Edit menu? Cheers,Jim S

Good day,I have a text field with "comb of" option (10 characters, for example) switched on.When I'm simply try to fill it - all works as expected - each character on it's place:The problems appears, when I'm trying to use such field for E-Sign. Assume it's date field with custom formatting. I'm using next field name for it: Dte_es_:signer1:date:format(Date,”mm-dd-yyyy”)See - the result value have 10 characters length.The date value filled by e-sign api is OK, but in result signed PDF, comb of option is ignored, and characters collapsed:Thanks.

We are looking for a process, ideally using Adobe Acrobat Sign within Teams, that allows a form template to have a sequential number assigned to the PDF file name (e.g., Work Order 123, Work Order, 124, Work Order 125, etc.) at the point it’s created, before routing/signing begins.  Further, we would like that unique file name to be included in the subject line of all Teams and Email communications related to that unique request form.  Is there a way to do this?  If not within Adobe Acrobat Sign within Teams, is there another method/process that is easier?

Has anyone heard of a pending Adobe Sign update to the W-9 form? The IRS updated the form in March 2024, so the 2018 version in Adobe Sign Templates is noncompliant. Here is the link to the updated form. I guess it is a manual send-and-receive for now. https://www.irs.gov/pub/irs-pdf/fw9.pdf Thank you. Thom 

This is probably an easy answer - but I am stumped.  When a customer receives a document package, I need a field to calculate 3 business days from the day the document is signed and not the day the document is sent and/or viewed. I am trying to achieve providing the customer a "cancel by" date.  My current formula of  "now()+3" isnt cutting it! 

What must i do to get started?

I currently have a wacom signtaure pad, is it possible to use it to capture signatures and let  clients use it to sign forms. If possible which brands are reccomended to use and do not cause a problem with integrating with adode sign.

I'm not sure how to describe this issue but with the new September 2024 interface when I move to the step to add recipients email addresses I don't have the option to choose "myself" for that first signature.  Is it somewhere and I'm just not seeing it?

The registration pages say it's closed / that you can't "join now" at the moment.But it doesn't say anything about (a) when it might be up again, or (b) what you're supposed to do in the meantime if you're building an integration with Adobe Sign.We have an integration that we need to release ASAP.Help, please! 

Hi everyone,  Does anyone now how a adobe sign workflow selector was created. I want to create this so users can select the workflows and then be sent to sign the form.  https://adobesigndynamicworkflow.csusm.edu/travel

I have an individual account that I share with my assistant.The last month or so, EVERY time she tries to log in from her computer she gets prompted for the 2 step verification--which is unfortunate bc the code gets sent to my email address and if I am not available immediately, she can't log in and do her job.We have checked our system to make sure that 2 step verification is not activated--and it is def turned off.She clicks the button to "Don't ask me again" every time she logs in.How do we stop this ridiculous cycle?  Is this a cookies issue? She uses a Mac and gets the same results using Safari and Chrome.

I want to scope adobe sign webhooks to API application, so it will only fire events which are triggered by specific API application.Current behavior: I have 2 API applications, configured 2 webhooks with each of them. Sent agreement from one of the applications and update event came on both webhook endpoints.What I want: when I create agreement with application, I want events to be fired from webhook which is also created by this application.Info: When creating webhook by adobe's API, there is a one property called "scope" which can receive "ACCOUNT", "USER", "GROUP", "RESOURSE". I tried account and user but behaviour was the same.

So my company has adobe pro dc teams licenses which included adobe sign. I understand it's somewhat limited and if i need certain features disabled i need to reach out to support. I was able to do that and managed to have support disable recipient copies for singed agreements but it seems that now i don't get any email notification when the agreement is signed. I have to manually sign in to adobe cloud and check the status of the agreement. Does anynone else have this issue and know how to fix it?

Hello, when a user signs into Acrobat sign with their school account they get redirected to the Adobe Acrobat page, with a listing that they have an Adobe Acrobat Pro subscription. When they open Adobe Acrobat the request signature tool is also greyed out. We have confirmed the account has a enterprise creative cloud license. How can we access the Acrobat Sign Features? Other users in the org have the same licensce with no issues access the Acrobat Sign webpage nor is the request signature button greyed out. 

I am working with a Template on Adobe Acrobat Sign, and I have a serires of 11 checkboxes.  The signer must select at least 1 of these boxes, but can select more when appropriate.  From what I can gather there may not be a way to set this up just using the template properties and conditional formatting?Hoping there is someway to make this happen.

What tariff should I buy to send 60 contracts at once to one person? Now it is possible to send only 20, this is very little. Please send a link to purchase the tariff.

I’m working with the Adobe Acrobat e-Sign integration using the Adobe Sign AppExchange package in Salesforce and need some assistance. I want to download Adobe e-Sign documents directly from Salesforce without sending them to the customer, but I'm unsure of the exact steps to do this.