Questions

I use templates from my document library and would like the signed document to be renamed. Ie, the template might be called "New client agreement" and I would like the signed document saved with the client's name, :"Doe, John New client agreement."  Is this possible?

5 New Collaboration Features in Adobe Acrobat to Boost Teamwork Collaboration just got easier. Send documents for secure review and get quick approvals with new, streamlined collaboration tools. These new features are designed to make your collaboration process faster, more secure, and more efficient than ever before. Open Adobe Acrobat to start using these tools today and experience a new level of teamwork. Secure Document Sharing  With custom permissions, you control who can view or comment on your documents. Plus, reviewers can start collaborating instantly with quick access on the web.    Smart Comment Filtering  New feedback filters let you sort by the commenter when comments were posted, and more, so you can find the information you need and focus on what’s important.    Emoji Reactions  Sometimes a quick thumbs-up is all you need. With the new emoji reaction feature, reviewers can provide instant feedback without writing o

Hello,Is there a way to change the language of the messages sent to my contacts by Adobe Sign, when using the Sign Service that's integrated into Acrobat ?I have found explanations about how to do it when you have a Sign account, but i'm just using what seems to be a "light" Sign version integrated into Acrobat (i have a full CC membership).So, this explanation : Multilanguage sending and signing should be what i should do, but i actually don't have a the complete set of options when i connect to Sign (maybe because i just have a CC membership and not a complete Sign membership ?). And of course the language option isn't there. Too bad cause that integrated Adobe Sign feature is top notch, but my customers will never understand if the Adobe Sign messages are in english.Actually, the full process is in English, even into Acrobat. I mean, my Acrobat installation is in french, everything is translated, but as soon as i hit the button to send a document for signing, the Sign UI is in engli

My company has a standard nondisclosure agreement ("NDA"), and we want potential clients to be able to visit our website, fill in a form (e.g., with name, title, company name, etc.), and for an Adobe Sign version of the NDA to be sent to them automatically for signature.  We will then countersign once they are done. What is the best way to achieve this?   We use PipeDrive currently as our CRM.  I know I can create a PipeDrive form that collects the appropriate information, but how can I integrate that with a PDF?  Is there a fundamentally different approach that might be better? Any help is greatly appreciated!!

Hello, Every time I prepare a document through the web page for send in bulk it remains in processing and does not move to the prepare stage. This needs to be resolved as I am planning to send out over 200 individual signs and I have tried logging in and out and other options to no avail. I am an adobe pro subscriber on a business account. Please Advise?

Hi All,I have created an Adobe Sign group with me as Admin and a few people as memebers/users og the group. I have built a power app that allow to the user groups to generate agreements and send for signature (with Adobe Sign) to other persons within the company. Each time an agreement is sent, the Agreement ID is registsred in a sharepoint list. There is another automation that, for each of those Agreements ID, checks if signed or not. Here comes the issue: i can't access the agreement (access denined) even if i have a group and i'm a owner. Below a screenshot of the issue:  Also, this is the way i populated the connector: I know that when the agreement is sent, it use the connection of the person using the app. So if that person belong to my group and i'm the admin of the group, if i put his email address in the connector (picture above) i would expect to successuflly find the agreement. Would you have any suggestion ?Thank you so much 🙂 &nb

Hello, I have a multi-page template set up in Acrobat Sign, and I would like to delete a few pages of it to save as another version. Is this possible? Thanks!

Recently, alot of my recipient for esigns will complete it and click "Finish" will receive a Something went wrong prompt. They will refresh it and fill in the document again, and will receive the same error prompt. Is there a way to fix this issue? Or is there an auto save? So when they open the link again it will be filled in from the previous time they opened it, except the signature of course.

Hoping someone can help. We're sending documents to a colleague to sign, using the same email address that worked with AdobeSign last year. Our colleague has an active login for AdobeSign, using this same email address. However, on numerous occasions in the last two weeks, a document sent to this user, on her standard email address will bounce back as undeliverable. We can send to and receive emails from this person on Outlook, but three of us are having intermittent issues with undeliverable Adobe Sign documents. Two of us are within the same organisation, one is outside and using Gmail. We use AdobeSign daily so having this issue is going to cause problems. Any support gratefully received. Payroll MP we 22 Dec 23: UndeliverableWe were unable to deliver your document to the email address xxx.xxxxxx@xxx.com. Please check that this is the correct email address. Click here to cancel and delete this document and resend to the correct email address  To ensure

Hi,One of our users cannot digitally sign (All tools - use a certificate - Digitally sign) PDF's anymore in Acrobat Reader.When he clicks the Sign button, that button flashes but nothing else happens, while it's supposed to ask for the certificate password and then save the signed PDF.This used to work without a problem but suddenly stopped working.The certificate is in the Windows Certificate store (Current User - Personal)This is the latest version of Adobe Acrobat Reader (24.005.20320) and the case for any PDF, including one that we just made and that has no protection on it.What we've tried so far:1-install the certificate in the Windows certificate store again and set the "use for signing" option in Acrobat2-uninstall and reinstall Acrobat Reader3-close Acrobat and delete the following three folders:C:\%userprofile%\appdata\Local\Adobe\C:\%userprofile%\appdata\LocalLow\Adobe\C:\%userprofile%\appdata\Roaming\Adobe\When he uses the same certificate on a fresh Windows 11 installation

Hi all Just learning Sign so this could be a simple one.  I used the REST API "Try it"  to submit a document for signature.  Seemed to go well (recieved a 201 and an id for the created agreement). However, I never received the sign email. More significantly,  a query to "/agreements" shows my document in Document in WAITING_FOR_MY_FORM_FILLING status.   The document is super simple - generated with the Doc Generation Word plugin (below is screenshot of generated PDF).  I'm guessing I need to match the identifier "signer1" below with the Participant Info identifer in the JSON, but I dont see docs that explain this link. Any help is appreciated   

I have a Document that is originating from MS Word (15) and I then exported from Word to a PDF using the 'Create PDF' option on the 'Acrobat' tab. At this point the fonts used show as Embedded subsets when I view  the properties in Acrobat Pro DC. From this point I am adding in Pre-fill fields and also Signature fields for digitally signing. For the Pre-Fill fields I choose the same font used in the original doc, Calibri. The problem I am having is that when I use the "send for signature" option through acrobat the fields automatically switch to helvetica from Calibri when I view it on the adobe sign website ( in which it prompts for a signature ). When I download the signed version it is still Helvetica. This is all viewed and created using a Mac. If I send the PDF directly ( not through adobe sign ) to a PC or MAC the font stays Calibri. So It appears as if the Adobe Sign interface is where the problem is happening ( when the file is uploaded on the Doc Cloud more specifically )

A request came in to us, asking if we can disable the Auto Populated email addresses in Adobe Sign (Sending Function), not linked to 365 so believe it maybe the Outlook Add-in. Is there anyway to disable it or stop it saving previously used addresses.

I've installed the adobe sign package in Salesforce. I have done necessary setup like linking the adobe account with Salesforce, but when I'm trying to send an agreement for signing it is throwing an error The API caller does not have the permission to execute this operation.  

Over the past couple of years I have received and signed a large number of documents through e-sign. Each time I signed these, I have been able to view and access a large list of all the documents I have signed as a recipient/signer - obviously coming from an equally large number of sources/companies I have always relied on being able to find my old/previously signed documents in the adobe account e-sign area. I have tried to find an old signed document today and discovered my account is totally empty. I cannot find a place to sign in to view my previously signed documents at all, in the e-sign account the 'agreements' section reads zero as do all others. Where do I find all the documents which have been sent to my email for signing?

Team members are receiving a notice that Adobe Sign In is not available due to an upgrade. How long will this last?   January 13, 11:20AM CT

Why can't the recipient complete the esignature document?  It says it needs more signatures but she has signed everything

I as the admin signed up for Acrobat Pro Teams and I added 3 of my employees on Acrobat Standard Teams.  I made a template and checked off to allow any user in my organization to use the template but none of my employees see the template on their account. An Adobe tech support said to try to share a template from my employees account instead but under his account on "template properties" there's no option to share it, only to change the name of the template, it looks like this: On Adobe's website where you can compare the features of Adobe Standard Teams, vs Adobe Pro Teams, it says both have "template sharing".  Is there some group setting I'm not doing?

I'm trying to test out the Adobe Acrobat Sign feature and I'm receiving the following message: Title: Exceeded page limitThis document cannot be sent out for e-signatures because it exceeds the page limit for your license. The word document I tried testing out is a one page word document with the word "Test" in it (attached). From the suggestion of other users in the Adobe Community, I have printed the word document using both the Microsoft Print to PDF and Adobe PDF. I would then proceed to request an e-signature from myself. When Adobe asks me to Specify Where To Sign, I run into the above message. My IT department has notified me that I have the Acrobat Sign for Enterprise (VIP) so I should be within the limits from the linked article . I'm at a loss of what else I can do and have tried to search through the community for answers but none are available from what I can see.

I'm unable to delete webforms, must have something to do with Admin permissions.... how do I change the permission settings ? 

Some of our users have complained that the signature they previously added were not visible and had to add a signature again to sign a document when received. Seems the signature is not saved and therefore, each time signature needs to be added.  How to resolve?

When I try to use the request-E signatures on a fillable I9  I am getting an error that states unsupported file choose another. I have downloaded the fillable version from irs.gov website and saved it as an acrobat adobe pdf. It will allow fields to be filled in but won't allow to e-signature. It will not let me prepare the form and add the text box either to the "Signature of Employee" line due to it being an I9 and security settings don't allow it to be edited.  Can anyone help or give me some help with this?

I need to wrap my fields in adobe - sign template form, so user can populate the field and actually view the field

I have been using e-Sign with success since it's introduction, continuing to use the legacy version to maintain access to important features, e.g. alignment and repeating fields on all pages.Today I am preparing a slightly longer document than normal. (22 pages, multiple field, multiple signers). 16 of the 22 pages require initials from each signer and 6 of the 22 pages require a signature from each signer.I use repeating fields as often as possible to reduce preparation time, yet, before I can complete all pages for all signers, Acrobat "times out" and requires me to re-start the process with all of my previous work deleted. This has happened twice today with the document. Unfortunately, I did not create a screen capture of the exact message or record the exact amount of time before failure, but it seems to happen as quickly as 15 minutes.I  tried saving as a Draft but that feature is available, at least in Legacy Mode. I do not believe this to be a local issue: All apps and oper

When requesting a signature, the signature field and any related fields are added to the PDF before sending it. My question is, how can I obtain a copy of the document with the fields added? When I check the agreement, it appears without any of the added fields.