Questions

Bonjour,Lorsque je mets un document en signature, mes clients recoivent parfois un courriel rédigé en anglais.Le problème est aléatoire, le courriel est parfois envoyé en français.J'ai (je crois) correctement paramétré la zone géographique de mon entreprise.Pourriez-vous m'indiquer comment corriger ce problème ?Vous en remerciant par avance,CordialementElodie

I'm new to creating web forms in Adobe Sign. Lots of experience in Adobe PDFs!I've created a form that includes entering your schedule for a two week time period (Date 1-Date14). I've figured out how to calculate the dates (Date2-Date14) based on the first date entered (Date1).However, when you first look at the form, you can see lots of dates with a Jan 1970 date as default (Date2-Date14).Once you enter the Sunday date, it calculates perfectly.Knowing our staff, they will be greatly confused.Question: How can I get the calculated field to not show anything until something is entered into Date1?  I've tried setting conditions to hide those fields until something was entered but nothing worked. It would show nothing at all. 

Bonjour,Pour certains destinataires je ne peux pas rentrer leur numéro de téléphone, le champ ne m'est pas proposé, ils ne peuvent pas signer car un mot de passe leur est demandé.   Comment peut on résoudre le problème ?Merci

On Thursday, I was able to set an expiration date on my documents.  On Friday, that option was gone.  Does that mean my documents are going to stay "In Progress" forever?  My employer plan didn't change.  Does anyone know what might have happened and how to get that option back?Thank you!

 전자 서명 진행 시,화면이 전/후로 변경되었습니다.전의 화면과 같이 설정하려면 어떻게 해야하는지 알 수 있을까요? 1. 전2. 후감사합니다.

How do I add initial lines to Adobe Sign forms template? We have sections in our contract that require initials in each section of our agreements. This seems like it would be a simple feature on the toolbar.

All my users were able to sign into adobe sign now get redirected to adobe acrobat, the only change that was done was reassigning the license "Acrobat Sign Solutions for enterprise" from one user administrator to another, then deciding the change made issues i reassigned the license back to the original admin account. This change caused all the users not to be able to log into adobe sign any more and the message it gives is " The Acrobat Sign account for l****@t******.n** is associated with a different profile. Switch to your Personal Account profile." there is also the issue with the one admin account that was set to inactive which support assisted to activate again, the issue with that is it now doesnt get redirected to adobe sign and only gets picked up as a normal adobe acrobat user account. please can some one assist or point in the right direction.

Hello, I am in the process of sending out a document to ~300 people for signature, in batches of 45-50. I have sent three batches, but now the bulk send function is no longer working.  At the "prepare" stage, I only get the rotating circle to wait.  Is there a limit on the amount of signatures I can request through my account? Is there an amount of time I need to wait before sending the next batch out for signatures?

how do you set EchoSign, when you have to send to multiple recipients with the same e-mail (eg husband & wife)thanks

HELLO ALL PLEASE SHARE VIDEO OR DOCUMENTATIONS WHICH EXPLAIN HOW TO INTEGRATE ACROBAT SIGN API WITH .NET PROJECT. USER WILL SEND PDF DOCUMENT FOR e-SIGN

This seems so basic I must be missing it. How do you place a field for the sender's signature on a template?  You can place a signature just fine - but sender is not an option for the assigned to drop down. 

I followed the steps to replacing recipients email address but now I have more signers on the list than necessary. How do I share the completed signed document if there are additional incorrect signers pending signature?

Hi, Hi, I am based in the UK and have just purchased a few licenses of Adobe Standard DC within Teams. When I send a document for e-sginature, there is a limit shown as 10mb. Due to the documents I send for signing, they sometime go up to around 15mb (after compression) due to images/building plans etc. How do I increase the file limit to 15mb from 10mb for e-signature?

Im working on a project where I generate a  PDF document as a end result. I would like to get sign on that pdf document from external user (or may be a customer). to do that, I need to follow below stepsGenerate Document through my internal systemFeed the link of document or direct pdf to adobe sign through apiAdd signature field in the document by tracing signature field in th PDFShare it to prospects through adobe sign API, ( no login required from prospects for signing)Is it possible to achieve this through api? I have half knowledge on it. Need some help. Im ok to use Adobe sign workflows as well

Hi! Is there any way to set the "Recipients" section to "Complete in Order" versus the automatic default of "Complete in Any Order". I never use the complete in order option and have been forgetting to switch until after I hit "Send", which means I have to start all over again. If there's any way to fix this, it would be immensly helpful.  Thank you! 

I was horribly disappointed yesterday when I went to send documents for signature and saw the new version (again). It's been bouncing in and out for over a month now in one form or another and I dreaded this day.ZERO STARS Where do I begin?  We pay for this service, this is absolutely unacceptable.Many agreements are missing. This is a CLOUD DOCUMENT SERVICE there is no excuse to hide or have lost documents.The ability to send a reminder is gone. I've attached what your 'help page' says and what is actually there. The ability to delete a complete (or any) document is gone.Documents are no longer sorted in an efficient, sensible manner, it was much easier when completed documents were placed in a different box. Visually this design is horrible. There is so much empty white space! I can only see 7 documents, the previous version I could see probably 20. There isn't even a button to SEND ANOTHER DOCUMENT I have to go back to the home page every time and click send for signature again

Hello,I'm reaching out to gather some information on behalf of my employer. Currently, one department in the organization utilizes Adobe Sign, where they purchased a certain amount of signatures. I have used this platform before, and I believe it's all cloud-based, no desktop application for use. Currently, my department has Adobe Pro (primarily via desktop application) with the ability to send signature agreements just the same as I'm familiar with in Adobe Sign.  My questions are: 1) What are the differences between the two platforms? 2) Are there any limitations in using Sign in Adobe Pro versus paying for a separate Adobe Sign subscription? 3) Why pay for Adobe Sign if the org is already paying for Adobe Pro licenses for staff? 

How a signer can attach a document while signing

When using AdobeSign directly, there appears to be a setting which influences whether or not the audit report is returned to me as a separate pdf or as part of the agreement.  Is this correct? What is the default value for new accounts?If this is correct, and I enable this setting, will the audit report automatically merge with the signed document or do I have to explicitly call to have it returned in PDF when using your API?If I do not enable this setting, can I still call to get the audit report with the API?Is there a separate end user setting that can override and account level setting? If so, how does the API react to this?Is there a valid use case, and/or why does AdobeSign allow for the audit report to be a separate document?Under the circumstance where I, as a company, may have elected to not include the signing certificate, and I purge my AdobeSign database after 6 months, how long does AdobeSign retain the agreement ID information? 

I'm a system admin and admin for our Adobe Sign group. I'm unable to cancel another user's agreement. I've created a record-triggered flow that uses the package's Cancel apex action (as mentioned in the Adobe Sign Salesforce Developer Guide) and it isn't working. I've also tried to update agreement records by populating the Background Action field to 'Cancel' (also mentioned in the developer guide) and that doesn't work. I'm seeing this error when the flow is triggered and tries to cancel my specified agreements: "Adobe Acrobat Sign API returned error: : 404 : {"code":"INVALID_AGREEMENT_ID","message":"The Agreement ID specified is invalid"}" I've noticed the same error occurs when I try to manually cancel another user's agreement by updating the Background Action field to 'Cancel'.  I'm only able to cancel my agreements.  Why can't the flow cancel the specified agreements? I've tried to run the process 'without sharing' enabled to bypass sharing rules and

Hi All,I'm also curious to know the difference between Adobe Sign and the free option in Adobe Reader to apply digital ID (certificates) in the light of 21 CFR part 11 compliance. Does the latter option allow for 21 cfr part 11 compliance? I'm really struggling with this. Most of the information I find linked to this is for AdobeSign.Many thanks in advance,Bert

Hello. I am testing the bulk send function but coming into errors that prevent me progressing.- Once I upload a CSV for the bulk send I get an error stating that the Recipient_2:Role names are incorrent in my CSV. However, they are correct per the Adobe online guidance. The Recipient_2:Role Types in my file are ACCEPTOR and CERTIFIED_RECIPIENT.- I also have a Recipient_1:Role as an APPROVER - there seems to be no issue with this. - It worked previously, when I had the Recipient_2:Role as SIGNER, but I do not want anyone to actually sign this document, only to receive it (following approval from the APPROVER).Any suggestions? Could it be linked to how I have set up my template i.e. it is not possible to send my template without a signer? I haven't added a signature field into the template. Thanks in advance!

I sent a form for a signature to be added using only the client's email address. I did not add his name to the form. However, when I sent it, it siad that it had sent to someone else (still at the right email address). So instead of just saying it had "sent to john@abc.com" it said "sent to Julie (john@abc.com)". It turned out that the name it had added was the client's wife. Any idea how/why this happened.

J'aimerais savoir s'il est possible de recevoir les réponses à des formulaires classées directement dans un excel lorsque les répondants appuient sur un bouton (ex: envoyer). J'ai aussi essayé de créer un bouton qui envoie le pdf à mon adresse e-mail mais ça ne fonctionne pas (voir pièce jointe).

See screenshot below. When I send a document for signature the two signature blocks underneath are not visible, but for the signer they are added and compulsory to complete. Moreover, the first one is assigned to the first signer who is actually signing on the right above. We are four in the Contracts department and two have these signature blocks at the end and two have not. How can we get rid of them?