Questions

 I want to delete all the 100% useless renderings that Firefly makes. Is this feature intentionally missing, or am I just not seeing it? Utterly useless garbage outputs, especially if you thought it could do text. Come on, Adobe, seriously? Like, you’re Adobe. Why not render the image elements and vectorize that, and render the text as typed on a layer above it? I don’t get it. So, since dozens of my attempts at getting a useful output from Firefly failed, I just realized I also cannot delete them. Am I missing it? Do I need to report and provide feedback? Upgrade to an even more expensive account? Let me know if there is a way.

Payment for the service package was made on 01/26/2026 in the amount of $11.99. No credits were provided for the month. 

Not a bug. Firefly produces great results, worth the credits and then randomly chucks an abomination out that I should be able to reject and reclaim credits for… if it’s particularly bad.

my adobe firefly account have some dowload troubles. ı can not download anything (photo and video), please help me about this feature. I can not working on my project. My download button is not working.

Hello experts! I use Nano Banana Pro for my real estate case every day, and I'm currently using Higgsfield AI because PS 1k res isn't enough for me. Is there any way i can generate in 4k? also i am in creative cloud plan and my credits are unused every month because these AI is not usually my expection. so how can i use them with better way?  

En Texto a Imagen: Desde hace un tiempo sólo me genera casi la misma imágen cada vez que cambio detalles en el prompt. Ahora además todo el tiempo me aparece ese texto: Que no se puede mostrar la imagen generada. La verdad así no puedo trabajar. Alguna idea de cómo puedo solucionarlo?  Gracias!

Hello. I'm tired of Veo 3.1 Fast or Veo 3.1; neither of them progresses to the image in the start frame. I've written a precise prompt, but the result is the same: lost credits, and the result is always different, not on the image itself. What's the reason?

Ich kann kein Bild mehr generieren und die Credits werden brav runterzählt

Dear Support Team, I purchased the Adobe Firefly subscription through the app, and the payment has already been deducted from my account. However, despite successful payment, the subscription is still not activated on my account. I am facing the following issues: 1. The amount has been deducted from my bank/UPI/Google Play. 2. The app still shows “Buy Subscription” instead of “Active”. 3. I tried restarting the app, clearing cache, logging out and logging in again, but the subscription is still not working. 4. My work is stuck because the credits/features are not available even after payment.   Here are my details for verification: App Name: Adobe Firefly   Device Used: Android MobileI request you to please activate my subscription as soon as possible or resolve this issue immediately.If needed, I can provide any additional details. Thank you,Mahendra Singh       personal info removed by mod- KR

I submitted a picture of myself and my mom, and Firefly refuses the picture saying that it doesn’t comply with the rules. We are both dressed, sitting on a bench, I am looking at her, there is nothing wrong with the picture. I just wanted it to be animated because my mom passed away, and Firefly won’t accept it.

firefly refuses every command

when i start generate videos from images, the firefly generate a video with a strange sources not related to the original image source completely, i make sure from my prompt, that waste my credits

how to make videos last longer than 5 seconds in Firefly. 5 seconds is too short to get a good idea across 

This is my prompt:“enhance this picture, keep it as close to the original as possible but make it more realistic with lights”Answer is:Prompt declinedOne or more words may not meet User Guidelines. Try changing your prompt. What the heck am I paying for??? Can’t hate Adobe enough. [abuse removed by moderator]

Hello,I’m writing to formally raise an issue with Adobe Firefly.Firefly is repeatedly consuming my credits, then returning a “Something went wrong” error with no image generated. The credits are still deducted despite the process failing. This has happened multiple times now.To be blunt, this feels borderline unacceptable. I’m effectively being charged for outputs that don’t exist, with no warning, rollback, or recovery mechanism in place. From a user perspective, that’s not a minor bug — it’s a billing and trust issue.I’m unhappy with this experience and would like the credits that were consumed during these failed generations to be reimbursed as soon as possible. I’d also appreciate clarity on whether this is a known issue and what’s being done to prevent it from continuing.Please contact me ASAP to resolve this. I rely on Firefly as part of my workflow, and this behaviour makes it difficult to justify continued use.Thanks,Franco██████████ [Moderator note: PII redacted]

Right now firefly will use up your credits whether or not it produces a result. seems kind of unfair to me.

poder editar el texto en imagenes y videos

на генерации не отображаются контрольные изоображения которые я прикрепил

TYPE D’ABONNEMENTJe paie 11,08 €/mois TVA incluse avec 2 000 crédits génératifs par mois, mais je n'ai pu réaliser que six vidéos. On me demande maintenant de souscrire un autre abonnement ! Pourquoi ? En principe, je devrais pouvoir créer jusqu'à 20 vidéos de 5 secondes, non ? Ce n'est clairement pas le cas. Merci de bien vouloir rectifier la situation.

Permission issue with Firefly credits on my paid accountHello, I am reaching out because I cannot use Adobe Firefly despite having a paid subscription with 500 generative credits.When I try to use Firefly features, I keep receiving an error message stating, "Contact your administrator to get permission." I have already paid for the service and can see my 500 credits in my account, so I should have full access.Could you please check if there is a technical glitch or a profile conflict on my account and help me resolve this permission issue?

I am reporting a bug where Adobe Firefly is consuming my generative credits but failing to generate or display any images. Each time I click generate, the system indicates it "Uses 40 credits," and my balance has now decreased to 1730 out of 2000, yet no images are produced.  

really bad outcome on image to vids, please refund my credits and help with any guidance on how to actually get good image to vids from prompts.

Hello Adobe Support Team,I am writing to report a potential issue with Adobe Firefly’s generative image feature.I currently have an active subscription that includes unlimited access to Adobe Firefly’s generative AI. However, I have consistently encountered a limitation where, after generating a certain number of images within a single day, I am no longer able to generate additional images.When this occurs, Firefly displays a message indicating that I should “try again later” or that image generation is temporarily unavailable, even though my plan is advertised as unlimited.Key details: Subscription plan: Unlimited Firefly generative AI access Issue: Image generation becomes unavailable after a certain number of images per day Expected behavior: Continuous image generation without daily limits Actual behavior: Image generation is blocked until a later time This issue occurs repeatedly and appears to be a hard daily cap rather than a temporary system outage If there is an undocu

depuis quelques jours on peut grace à l’abonnement 4000 cédits avoir un quota de credits illimités pour tous les modeles d’images . je me demandais si c’etait valable aussi pour les modeles de videos