Questions

Firefly Video Not Generated but credits still being used.Credits being taken out of balance when there is an error and video is not generated.Message says please try later but the credits are being used up.Please reimburse credits for videos not created. 

issueI did two prompts; they didn't work and cost 400 each, but somehow they're unavailable but still taking more credits than they're supposed to and not providing the product

I provide a reference frame of a natural gas well burning so that a video can be created.  None of the AI models will work.  Only Firefly video works and it changes the image entirely and makes it color.  My prompt asks for the original sepia tone and historic background.  This renders Firefly useless to me.

When I want delete something in my image in Firefly boards it isn’t select anything, it’s just not working. I get notification “you need to use the pencil to select the area”, which I did. I have include a video too.  

 You cannot delete the credits I purchased just because I ended my subscription. I request that my credits be restored.

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Seedance 2.0 are not available after pressing generate button, but in the model lists. it's appear and can be used.

PROBLEMAS EN LA GENERACION DE IMAGENES 

setau aku tentang buy di aplikasi ini adalah aku menjual vidio atau foto ai yang nanti akan di gunakan oleh siapapun dan saya mendapatkan uang

Try manage membership from Firefly

a charge of 31.97 was deducted from my account on 06/23/2026 and 2 charges of 10.65 was deducted on 06/18/2026 and i still can’t generate images and asked to buy more credits

исправьте ошибку

I have created a character in the Training Model and then used the name in the prompt to create an image and it’s completely ignoring the character I have set up, so it’s wasting my credits creating images that I do not want.

Estoy editando un video, con 2 mujeres sentadas en un escritorio y un 1 hombre. Le solicito un travelling y me agrega otro hombre mas, asi 4 veces y los créditos bajan! Por favor como se soluciona?

hello i was really impressed by adobe firefly and wanted to use for some generated images for an app im trying to make but sadly i cant use upgraded version since im from Kosovo and also the reseller link is not working how can you help me on this issue.

When I tried to use video generator in FireFly I got an error saying that I don't have access for this feature and my plan is Creative Cloud pro for teams, Is the FireFly plans for teams will give me access for this feature

 No puedo crear vídeos, continuamente me da en mensaje de error. Tengo 10.000 créditos, subo .png con peso adecuado y también lo hago con texto sin imágenes y nada 

So inside Firefly’s Generate Image mode, there is a character limit. If you check out Higgsfield AI or Freepik, any AI aggregator today doesn’t have a character limit for your prompt. Firefly does. WTF?  Also, the reference image is too barebone compared to other AI sites. You can’t use @, nor can you specify the reference.  Adobe, you can 100% do better. I’ve been paying your service because I really work well using your software. 

"Der Server konnte deine anfrage nicht bearbeiten. Prüfe die Internetleitung und versuche es neu."Internet ist stabil. Firefly Boards bringt diese Meldung hervor. In direkter Videogenerierung gibt es kein Problem. 

Hello, I am frequently experiencing an issue where credits are deducted immediately when I click "Generate." However, when the generation fails and throws a "Something went wrong" error, the used credits are not refunded to my account. I just lost 40 credits on a failed generation. Please fix this bug and refund my lost credits. My suggestion is that credits should be deducted only when the image is successfully generated, rather than the moment the 'Generate' button is clicked. Thank you.

i am having this issue of its constant pop up while generating an image - Can't save some items to generation history (download) even after multiple times when its closed, its again pops up. its a big turn down

Lot spelling mistakes are there

I just finished to subscribe about 520 i generate only one 5s video and then it's not working anymore. I'm frustrated I just paid it but it's not working 😭 😭 

When I try to use Firefly Adobe, it is frozen with my last request. I can not delete the reference images I’ve previously added and I can not remove the written prompt. Unless I empty my cashe. But I have to do that every time I close the browser and go back to Firefly. Also since yesterday Firefly says I have no funds left to prompt. But when I look at my available tokens I should have a lot more left to work with. (my apologies it’s in dutch)   

I cant even out in the problem...Plese return my credits,  if this is not resolved, I will have to cancel my subscription.  Have a person contact me!