Questions

I keep getting "Something went wrong. Please try again later."

The image is a man crouched down and drawing in the sand with his finger. The face is not seen. The prompt is “the man draws in the sand with his finger.” I’ve tried variations of this prompt like “the hand draws in the sand” or “the man doodles in the sand” but Firefly continues to refuse to animate the video. It’s not giving a community guidelines error (and it shouldn’t since nothing about this image or prompt violates guidelines) but it’s flatly refusing to generate the video.

I have this issue using GPT Image X.  Happens with Safari and Chrome.  Not sure why we should pay for subscription if the tools do not work or Adobe does not provide a valid way to report a bug and get a response.

The problem with credits being consumed is that despite entering a new prompt, it keeps generating the same images and consuming credits for each identical image. I enter new prompts to edit the image, and Firefly keeps generating the same image and charging 40 credits for each generated image, even though they are identical. This is a major problem because I had to buy another credit pack, and FireFly is consuming them by not generating new images or following my instructions.

I'm experiencing an issue with Firefly-generated audio files.After the audio is generated, I am unable to access it. The playback does not work, and when I try to download the generated audio, the download also fails.As a result, I'm forced to regenerate the audio from scratch each time, which is both time-consuming and inefficient.Could you please investigate this issue and advise on a resolution?Steps to reproduce:Generate audio in Firefly. Attempt to access/play the generated audio. Attempt to download the generated audio. Access and download fail, requiring the audio to be regenerated.Expected behavior: The generated audio should remain accessible after generation and should download successfully.Actual behavior: The generated audio cannot be accessed, and downloads fail, forcing regeneration of the content.Thank you for your help.

I requested video additions in Firefly in text with no resulting changes. The system used Runway Aleph. I tried again and the result was the same: no changes to the original video. I was charged 250 credits each time.

pleas e improve character 

AI misunderstood all of my video and image prompts, and my credits were wasted. At this rate, with 4,000 credits, I can make at most 5 videos per month, which means I won't be getting my money's worth. I'm going to cancel my subscription.

I want it to produce a vertical video, but it won’t 

Hello everybody.I pay subscription for all Creatice Cloud products.Yesterday my Firefly credits ran dry and this morning I still cannot use Firefly.Does anybody know how long the credits take to reset?Is it daily or monthly or?I'm worried that I have to pay even more.Thanks if you can advise.

Hello,I purchased Firefly Pro specifically because I want to use the Quick Cut feature shown in Adobe’s documentation and videos.I have Firefly Pro, the Firefly Video Editor beta, and the AI Assistant, but Quick Cut does not appear anywhere in my account.Could you please check whether Quick Cut is enabled for my Adobe ID?If it is not enabled, can you enable it for my account or let me know when it will become available?Thank you!

I have to be honest and say that Firefly is a very useless tool, because a) so many innocuous words seem to be banned and b) we’re not even allowed to see what this list is. Furthermore, I've never been able to generate a decent, realistic or graphic novel-esque image through any of the Fireflys, from 3-5. I generally generate my images through the Gemini models. They’re much less restrictive, don't treat us like children, and the results are always better. Even my ChatGPT membership produces better images than the Firefly models, and without so many restrictions. Currently tried generating a character who was slightly overweight, a bit chubby, and the "overweight” and “chubby” words seem to be the offending ones. I mean, people are overweight and chubby - I certainly am. Any chance the Adobe Firefly people will eventually develop a version of this app for grown-ups?

Do not work, generated sad dog non stop

firefly låser sig och man kan inte klicka på saker som galleri etc. Helt värdelös sida. Blir ingen fortsatt prenumeration

On Firefly (beta), I generated 2 files. The video generation stopped, so I went to lunch. When I logged back in, the files were not anywhere to be found.  I use Adobe Express, and it auto-saves all files (even a bit too many versions!). Firefly should at least ASK if I want to save files that I pay for. 

using up credits when not prompted. if you want people to subscribe on a credit basis this doesnt workI’ve used multiple credits due to firefly just adding thing in that hasnt been asked for.

Is Adobe Firefly the same as Creative Cloud? I am having trouble downloading Creative Cloud. I tried to download it, and it came up as Adobe Firefly. When I try to download CC, it will not “Open File”. I click on it, and it will not open it.

From https://firefly.adobe.com/video, I clicked on the “Edit video” button and it went to a page that said:Page not foundWe couldn't find the page you're looking for. 

I posted a script to be read in Firefly. I chose “Robert” with a slightly slower pacing. I spent 17 credits for this and hit “generate”. Once the file was rendered, the first two sentances sounded and were read vastly different from the remainder of the read. This has happened with a different voice yesterday on two other (17 credits each) file renders. 

Eu estou usando uma simples imagem de um gato 3d que eu gerei usando o Adobe e quando vou tentar animar a imagem da toda um erro e isso é diversas vezes, eu fico frustado com esse erro atrapalhando meu serviço. O que pode ser isso?

The latest version of Firefly and Firefly 5 aren't working. They're giving a connection error, as shown in the image I attached; only "Firefly" 1 is working. 

Sehr geehrte Damen und Herren,ich habe gerade ein Bild mit dem Prompt “Ein Schwarzspecht mit wunderbar freigestelltem Hintergrund, der etwas Besonderes macht bzw. sich in einer besonderen Pose befindet, z.B. beim Füttern des Nachwuchs” generiert, das ich gerne weiter verwenden würde. Bitte bestätigen Sie mir, dass das generierte Bild frei von rechten Dritter ist und weisen Sie mir die Quellen nach, auf deren Basis dieses Bild generiert wurde. Vielen Dank!

10,000 CREDITS, PREMIUM FIREFLY SUBSCRIPTION, GLOBAL FAIL. WEB, PHONE. Firefly does nothing. NO IMAGES. NO VIDEOS. NOTHING. THIS LOOKS LIKE A SCAM! 

Regarding GPT 2 Image generation, Quality: High Gives me the same size of the Medium size, But uses the 60 Credits, I lost too many credits