Questions

I have several meeting rooms that reference files in shared content.  Some are PPTs, some are files available for download in the files pod.  I periodically update these shared files in the shared content location with new versions, and the system states that the older versions will be replaced, however, in the meeting rooms the older versions are still visible and downloadable.  How do I get the meeting rooms to use the newer versions without going into each meeting, deleting the shared PPT's and files for download, then adding them again from the shared content.The files and PPTs in the shared content are replaced by uploading the new versions to the original file names and url locations so they should populate the meetings with new versions correct?Any help would be greatly appreciated! Thanks,helen

Hello! I am a distant student from ATHENS.Adobe let me enter only as a guest.I can' t log in

I'd like to add video telephony device Cisco Telepresence EX90 to the meeting. It have been registered on my own SIP server and cooperates fine with other devices registered here.The FMS and FMG of Adobe connect is running in the same network. The sip.xml file is setting up correctly. But when I open the stream in the meeting I receive this error message:"The video call service is temporarily unavailable ...".  Could anybody help me, please?Peter

While attending live lectures I am getting a "network connectivity" issue? This has been going on for almost two weeks. I have never had an issue up until last monday. I am operating on Mac system.

Multiple times in the last few months I have been holding Connect meeting with 2 or 3 participants and after sharing my screen for about 20 minutes the display freezes and the participants can not long see my screen. Stopping and starting the share screen does not make any difference. If another participant shares their screen we can all see it but if the origional participant shares their screen everyone just sees a black screen. The only way to resolve it is to end and restart the meeting. Has anyone got any idea what might be causing this or seen anything similar?

I want to start reusing this account.

I've opened a file from six years and at least one version ago only to find that all the text boxes are shaded green with green strokes. Further, all of the linked files appear purple! The files don't seem to have any problems: all the fonts are good and no broken links. New text boxes don't have the green, and the green doesn't follow the text when it's copied into a new box.They all go away when I select Overprint Preview.What's going on here?!? Something obvious, I assume.

Is there a channel on these community boards just for Adobe's Mobile Voice app? The web page says asks questions on the community board, but I don't see one here.

One my clients wishes to connect to my webinars (with adobe connect pro 9.2) with her samsung tablet, but when checking connection at https://zelb.adobeconnect.com/common/help/nl/support/meeting_test.htmfound out she had no flash player, and could get it either. I thought mobile devices could connect to Adobe Connect pro, apparently they cannot because they can not get Adobe Flash installed.Is this true, and if so is this going to change?If not what should she do to follow the meeting?

After selecting Reset Layout, it removed our attendees pod.  Now when it shows under the pods menu it is checked and grayed out so we are unable to select this and get it to show up.  How can we get this pod back?

In Connect 9.1 I create meeting rooms. After I have one "just right" I move it to the My Templates folder, to be used in future as the basis for other meeting rooms. The room that I put in My Templates folder contains a File Share Pod, and in that I uploaded three PDF files (small file size).These PDF files had names like "Course Journal" and "Job Aid".BUT, when I created a new meeting room based on the template room, the File Share Pod in the new room contained the right number of files, but with names like "/p4cofh5hqse/".How can I make Connect use my file names instead of the names it assigns?My alternatives now seem to be two:- In each of my new rooms, open the File Share Pod and rename each file (if I make 5 rooms, and each has 5 files, you can see this will take a lot of time and wasted energy)- Don't put files in the original meeting room's File Share Pod. Then upload files into each new room's File Share Pod from either my local machine or from Shared Content or My Content. Aga

A friend of mine had a problem with his Adobe CC account id info.  In conversation with Adobe they asked to verify his home address.  He got confused and gave them an old home address, they did verify the account anyway, but shortly after he received an email from Adobe asking him to provide his government issued id number...I believe that is UK for social security number.  Anyone know how we can confirm if this was a legitimate request from Adobe?

Any tips on using Adobe Connect on a mac

I just started using Adobe Connect. I created a New Meeting under Shared Meetings. When I open the room, I'm added as a participant vs. a host. Therefore, I don't have access to change the room layout, record, etc.  I am listed as a host under "Role."  Am I accessing the room incorrectly? Does it matter if I create a room under Shared Meetings vs. User Meetings?Also, how can I find which features are available with the license that I am using? I'm wondering if the license is limiting what I can and cannot do.Thanks.

Hello, I have to set up an adobe connect 9.2.1 Server.  But when i try to access a meeting after a while of seeing the loading bar (about 5 minutes) i get the error that it is not possible to establish a connection between the meeting room and the adobe connect Server and I should try to update my browser. This only happens if i am using a PC without the adobe connect add in.   With add in it works fine but it has to work without because i have Linux clients and not every Windows user has the plug in. An earlier Instalation of the Server worked fine so it should be possible.  i hope you can help me. thank you.

Hello,I'm using AdobeConnect Add-in WIN 11.9.970.233, on Windows 7 with all updates and Adobe Flash 14.0.0.179 with Mozilla Firefox as main browser.When I logon to AdobeConnect.com site, add-in is started, but...Sometimes I can use accessibility (no mouse) without any problem, sometimes not...Example:When add-in is started, I am using CTRL-Space to open meeting preference.Sometimes CTRL-Space is working, sometimes not.Simply, no keyboard shortcut is working...Later, shortcuts will start working without any problem.Regards,Haris

Why does sometimes Adobe Connect API only displays meeting access logs only after several hours? The last time I tested it appeared after 2 hours, and the time before that took about 6 hours to be displayed. Is this normal?I'm using this URL to fetch the transactions:http://myadobeconnectURL/api/xml?action=report-bulk-consolidated-transactions&filter-type=meeting&filter-gt-date-created…And I'm using the latest Adobe Connect version available.

What steps do you need to take after filling out form.  I did not get the email that was suggested I would receive.What do I do?Michael

Using Adobe Connect 8 Web Services support "Create meetings" API to create a Adobe Connect meeting.But I can't find "Delete meeting" API similar to delete meeting,Could you tell me how to delete meeting through API.Thanks!

Hi everybody,I´m trying to connect an AudioLink III hardware in a Mac OS to use two microphones in the same meeting in Adobe Connect. But, I don´t know why, just it´s working one channel, not both. In another hand, using another sound hardware it works, but it didm´t work with the AudioLink III sound hardware.  Any idea?I have to say that in system preferences in the Mountain Lion Mac OS, the two channels from the AudioLink III is working property. The problem comes in my Adobe Connect meeting.I hope anybody can help us.Sorry for my grammar. Greetings from Spain.Javier Díaz-Toledo GómezInstituto del Cine Madrid

Hi there,Currently using WebEx, but they've let me down quite badly recently.  I know the Connect solution is good because I've attended meetings before.  However, I'm in a trial now and find it pretty cumbersome to set up, certainly compared to Webex.Could I have some assistance with a couple of key points;Inviting ParticipantsIt appears that the only way to schedule a meeting and invite attendees is if they exist within my Community, so adding a user for a one-off meeting presumably requires me to also send an email out manually?This seems a bit rough since in Webex you can just add any number of attendees you want whether they are internal or external, can Adobe Connect really not do this while configuring the meeting?  So I thought maybe it wouldn't be so bad if I can at least password protect the meeting so there's no chance of a crossed wire, but in the trial there doesn't appear to be an option to add password protection to the meeting and test this function?&nbsp

I know that you cut and paste, but I don't get the desired results.  sue sims

When uploading a  PP 2013 pptx file to Adobe Connect I some text in Open Sans is breaking the textbox and starting a new line.When using Presenter 10 on the local PC with the settings for presentation for Adobe Connect Pro that is not the case.How can I avoid such overflow?- is Open Sans working in Adobe Connect ( I have downloaded the fonts and can use them in win7 and PP   or do I have to use "Source Sans Pro by Adobe"?- How can I download Source Sans Pro by Adobe into the Win7 and to use it as a standard font in the PC programs as Powerpoint etc?Thanks,

I want to send a notification to students who have been active in a curriculum to let them know there's going to be a new version coming out soon, but I can't find who gets included in the various status categories.The curriculum only has one completion requirement (an exam), so I don't care if you have attempted and failed the exam or have only been working in other lessons but have not yet attempted the exam. What I don't want to do is send the notification to enrollees who have never even opened the curriculum.Does " Enrollees who have failed or not completed the curriculum." include those who are enrolled but have never started (they clearly haven't completed it) or only those who have at least opened the curriculum (my target)?

A participant tried to join a webinar while it was still in session via the Event Login Link.  They received a message "webinar has ended" (or something similar) when trying to join with the email address they registered with.  The webinar was still in session, so I'm not sure what was going on??  Anyone else have this issue?