Questions

Hello, I renewed my Lightroom subscription via the App Store on iPhone and it’s valid until 2027. But the app shows that Adobe suspended sales. I live in Germany/Kazakhstan but my account is Russian. Payment is made but I can’t use the subscription

I have two computers with same login, one I use with Lightroom Classic (some times Photoshop in swedish) on the other I use Photoshop in English so that I don't have to start and change language and start again.Now I'm getting warnings that someone is logged into my account, but it's none other than me. I received a message to change my password or Adobe would do it, I have changed my password and verified it with a numeric code. But still I get the message again. Shouldn't you be able to have the same login on two computers anymore?Regards Mikael Seise

11일이 결제일이고 이번 달에 한 번도 안 썼고 아직 결제일로부터 14일 안 지났는데 결제 취소 요청 드립니다

Hi Adobe Community,I recently signed up for the 7-day free trial of Adobe Acrobat Pro and provided my card details during the trial. However, I am now seeing billing issues related to ₹1,596.54/month and ₹398.84/month plans, which I did not intend to continue after the free trial.When I try to manage or cancel the plans, I encounter a message saying:"You must resolve an issue with your payment details before making any changes to your plan. If you take no action, your plan will be suspended."I’ve attached a screenshot for reference:I do not wish to update my payment details or make any payments. My goal is to cancel these plans and ensure no charges are made to my card.Could someone guide me on how to resolve this issue and cancel the subscriptions?Thank you,Aarthi

I can barely understand the person at the help desk; their accent is so heavy, and they speak so fast, which makes it difficult to get help.  Is there a way to talk with an American representative when calling in?

I signed up for the trial & cancelled before the 14 day period. I have a “we’re sorry to see you go” email from them on 1/11.26.  Yesterday I got an email that my payment failed. At this point we’re very used to being scammed so I just tried to cancel the account again. This time they said I cannot cancel or they will charge me an early cancellation fee. I can't find a customer service number or any way to resolve this. The only thing it allows me to do is update payment information. 

I’ve been using Photoshop for years and receive my invoice by email every month.For the past two months, the invoice has suddenly been sent in Turkish instead of English, which is the language I’ve always received it in.I checked my Adobe account settings and removed my native language (Croatian), leaving only English selected. However, the invoice is still being sent in Turkish.I would really appreciate your help in resolving this issue and having my invoices sent in English again.Thank you.

@Jeffrey_A_Wright The exact same thing happened to me too. I pay waaaay too much now and I am wondering with whom I should talk for the refund! Thank Goodness I checked my account and saw many withdrawals from my bank account that made me question. 

Is there a way to remove the collection page? I want to organize my navigation, but not to have each collection have its own page.For example, I have two separate pages in my portfolio for my graphic design work and my illustrative work. Originally I had them in a collection labeled “portfolio” but I don’t want a portfolio page showing the two collections, I want them to have their own separate page but still be organized separately from the rest of my navigation. Is there a way to organize navigation aside from collections?

Hi,how do I increase my cloud storage? In lightroom Ipad. Thank you

Dear All good day i have an issue with adobe subscibtion i had a Trial and  i forgot to cancel , now when i remember to cancel they said you have to pay early canclation because you have annual subsribtion and i dont know how i subscribed in this backage i just use a trial so tell me please how can i subscribe without pay this fee please NOTE : i have to cancel today befoe pay monthly fee  Thanks in advance 

I forgot why I hate adobe so much, but after years away I needed to start work on a project using photoshop.  I signed up for the monthly bill (glossing over the "annual" part - and I think they do their best not to inform you of the $99 fee to cancel).   Life got busy and after 3 months of being charged and no time to work on my project I decided to cancel and come back when I have more time.  Surprise - $99 fee!   Ok, well at least let me turn off auto-renew so next year I don't end up with another years commitment.   30 mins wasted with the "help bot", and I am unsure what to do.   I think my only option is to cancel the membership so I can cancel auto-renew.  Pay the $99, plus the wasted 3 months I never got around to my project and chalk up  the $160 as a reminder to stay away from Adobe as a consumer.    Am I missing away to turn off auto-renew without cancelling?   Is there a way to "pause"

Cordial Saludo Yo MARTHA MENDOZA , me dirijo a ustedes con el fin de solucionar el inconveniente que presente y al parecer muchos . No es justo que pos suscribir un tiempo de prueba con ADOBE, me esten descontando mes a mes $50.000 pesos colombianos , cuando ese servicio no lo se utilizar ni lo utilizo , Hice el proceso para cancelar  suscripcion y me colocaron condiciones donde debo pagar $400 mil y mas .Considero que es un mal procedimiento a pesar de menconar que tiene clausula porque en ningun momento decidi tener uns suscripcion anual. Por tanto requiero pronta solucion para evitar seguir recibiendo debitos automaticos por parte de ustedes por un servicio que no utilizo.<personal info removed by mod>

I started a Free Trial of Adobe Acrobat Pro February 4th. And canceled on February 7th. I have emails to confirm. Today I see two charges from Adobe. $31.79 and $7.41. I no longer have an active account so I cannot get assistance. I did get an agent in a chat, after a half hour they said they cannot find the charges. Then said they escalated and a manager will be contacting me. I asked -- how will I be contacted? and also asked is there a phone number I can call -- I got no reply.Can anyone please assist with this issue? ThanksBeth

작년 12월 초 크리에이티브 클라우드 플랜을 변경했는데 결제가 되더라구요. 그래서 고객센터에 전화해서 문의했더니 카카오페이와 연동된 현대카드로 결제했다하니 카카오페이의 경우 바로 확인이 어렵고 복잡하다고, 이후에 다시 소통하기로 하였어요. 그런데 계속 이중결제가 되네요. 두 개 중 하나를 취소하려고 하니 (7만 얼마) 취소요금을 내래요. 너무하네요. 자동으로 제가 할수도 없고, 플랜변경을 했는데 이게 뭐죠?  확인 후 연락부탁드립니다. 

Quiero cancelar mi plan Adobe Creative Cloud antes de la renovación automática el 08 de junio del 2020 y cuando hago click en CANCELAR me indica que me comunique con Soporte al Cliente, pero siempre que lo hago dice que está cerrado! Y cuando pruebo con el chat dice que no está disponible. Parece una burla al cliente. No quiero pagar mas por este servicio.

Hello, I cancelled my student subscription within 14 days. I want to know the status of my ₹799 refund. When will it be credited back to my account? It is Cancellation number A806838600045EIN

The amount shown on the invoice and the amount charged to my credit card are different. While the invoice shows 813.11 TL, the amount deducted from my credit card is 865.93 TL.

I'm a Teacher (and PhD candidate), and would like to convert my Adobe account from student to teacher membership, however I am not employed by one school (I travel within the state to deliver specific educational programming). How do I verify myself? Is it possible to gain verification as an Independent Teacher (I work K-12 + University) and am currently working within some Major universities in Australia. I just don’t have a specific ID or payslip from a single employer.  

Adobe received confirmation that I'm still an educator, but had already switched me to regular pricing. The email confirmation says to “contact Adobe support,” but there is no visible way of getting them to actually switch back to the discounted plan -- despite their confirmation.  It appears that maybe I should cancel, then buy a new plan, but that seems terribly inefficient and unnecessary. Any suggestions?

On February 11, 2026, my subscription was changed to Creative Cloud Pro. When I try to cancel it on the same day, the system informs me that I would have to pay a substantial early termination fee.If I choose the option to switch to a lower-tier plan instead, will this also result in an early termination fee, as in the previous case?Kind regards.

Hello, I cant remember which email I used to log in to my Adobe account and need to manage an existing subscription. Do I need to contact customer care by email? 

I used the customer service online chat for help with a Photoshop issue earlier today and feel like my security has been compromised. I got put through to an agent who exited the chat within a minute of it starting. I then got a call from an American number (‭+1 (408) 606-3892‬) saying she was from Adobe and we had been cut off. Only thing is I never gave the chat agent my number? And when I google this number it comes up with a scam Adobe call? I started another chat immediately and got put through to someone else, and moments later as we were chatting got another call, this time from a London number (‭020 7365 5358‬). I’m based in the UK but again this number doesn’t come up with anything when I google it. This is extremely unusual for me to get two calls from two random (and different) unknown numbers, and when I asked the chat agent if he was calling me he said no, he didn’t have my number and that it was probably the previous chat person calling me. But if he didn’t have my number

Despite the cancellation, I keep receiving weekly emails and notifications asking me to pay US $29.99 / month and to update my payment details.

Dear Adobe Support Team,I would like to request a refund for my Adobe Photoshop subscription.I subscribed to Adobe Photoshop on 15 January and have already cancelled (unsubscribed) the subscription on 6 February. However, I noticed that my account was still charged on 9 February, even though the subscription had been cancelled earlier.I believe this charge was made after my cancellation, and I kindly request a refund for this transaction.Please let me know if you need any additional information from me to process this request. I appreciate your assistance and look forward to your response.Thank you.