Questions

帐户已停用因发生欺诈活动，此帐户已被停用。有关详细信息，请联系我们专设的客户支持热线 866-493-4991。被停用账户 jintianxingqiyiya@gmail.com 我没有进行任何欺诈活动，但是我的账号被停用，也联系不上

С карты пытаться снять деньги за продление подписки я желаю отвязать карту и отменить подписку. Спасибо

Hi Good morning, I was charged because I accidentally subscribed to adobe acrobat and that money is intended for my medicine I already cancel the subscription but google sent me an email that they will not give me a refund and advice me to contact the developer. Can you help me to get a refund so that I can get my money back I badly needed it. Thank you!

Minha assinatura foi renovada automaticamente e eu gostaria de solicitar o reembolso dessa cobrança, pois não pretendia renovar o plano.

Olá, fiz uma transferência de um banco para o outro e infelizmente tive uma cobrança automática no valor de 170,00 reais, por favor, eu preciso do dinheiro, me reembolsem, eu não estou mais usando o aplicativo, por favor, me ajudem. Já cancelei a assinatura e fiz pedido de reembolso, mas aparece que não serei reembolsado, eu fiz a compra faz apenas uma hora, nem usei direito, por favor, me ajudemm

I’m trying to upgrade- the system will not accept my credit details - which are entered correctly error says invalid input and will not work with Paypal says the service is down 

Who to contact for a refund?? 

I have been trying to cancel my free trial subscription but I couldn't despite the fact that I was unable to use it and I was debited today. Please I need help because the money is for my school stuff, I'd really appreciate it the admin can put me through the refund process. Thank you so much on advance. 

I signed up for a 7-day free trial and tried to cancel when it ended, but couldn't find the cancellation option. On July 30, 2026, I was unexpectedly charged for two subscriptions. I have since cancelled them and did not use any Adobe Pro features after the trial. Please help process a full refund. Thank you.

I availed for the free service trial and I cancelled it already to avoid the monthly subscription. However earlier this morning, they billed me and i requested again for cancellation. Will i still receive my refund?

I signed up for what I thought was a trial version but I wasn’t able to cancel so I’ve been charged for over a year $24.95 every month.I never use the service. I just pay for it every month.so today when I login and try to use it, it tells me I can’t use anything because I have a free version.I try to get help but AI is worthless and there’s no numbers or email to talk to an actual person. How do I resolve this issue?

Dear Adobe employee, I would like to ask about my refund progress, it's been 4 days now and the refund money haven't give back tome  after I paid Acrobat pro, RM143.64 and cancel it on that same day I paid it. I thought it suppose to be fast refund because its within 14 days. Originally, my Acrobat pro trial was expired. When is the date refund money?

Hello Adobe Support,I hope you are doing well.I am writing to request your assistance regarding my Adobe Acrobat Pro subscription.I originally signed up for the free trial to evaluate the service. Unfortunately, I forgot to cancel the subscription before the trial ended, and it was automatically converted into an annual plan with monthly payments.I only became aware of this after receiving three "Billing Failure" email notifications. My payment method (DANA) had insufficient funds, so no payment has ever been successfully processed.When I checked my Adobe account, I noticed:- My billing history shows no completed invoices.- I have never had a successful payment.- When I try to cancel the subscription, Adobe asks me to pay an early cancellation fee of IDR 725,274.I sincerely apologize for my mistake. It was never my intention to continue the paid subscription. As soon as I realized what had happened, I tried to cancel the plan.I respectfully request a one-time exception to:- Cancel my s

Why is it difficult to cancel your Plans. I want my money back 

I have a genuine Adobe Acrobat Professional perpetual licence registered to my Adobe ID.My Adobe account shows:Acrobat Professional (registered 29 July 2015) The correct serial number No activated devicesAcrobat installs and launches correctly on my Windows PC, but every time I open a PDF I receive the message:"The serial number is already in use by the maximum allowed computers."I have already deactivated my previous computers and my Adobe account now shows no activated devices.I have spent several hours troubleshooting this, including:Reinstalling Acrobat. Signing out and back into my Adobe account. Confirming the serial number is registered to my Adobe ID. Confirming there are no activated devices listed in my account.The installation itself is working correctly. The issue appears to be that Adobe's activation records are out of sync with my account.Could an Adobe employee or someone from Licensing Support please:Verify that my serial number is correctly associated with my Adobe ID.

At first, I was using the normal version of Adobe. I was then offered the option to try the 7-day free trial of the Premium version, which I accepted. However, I cancelled the subscription on the 5th day, well before the trial period ended.Despite cancelling within the trial period, I was still charged for the Premium subscription. I did not authorize this charge and would like to request an immediate refund of the amount charged.Please review my account and confirm that the subscription has been fully cancelled without being paid for cancellation fee and that the refund has been processed. Thank you. 

How can this be fixex I dont want to be charged anymore.

I need to get in contact with adobe as I am being charged for a subscription I didn’t subscribe to and when I try to cancel it say I will be charged the remainder of an annual subscription fee. What should I do?

I'm requesting clarification—and frankly, accountability—regarding GoodStack's denial of our nonprofit application for Adobe products.Our OrganizationAdult & Teen Challenge of Central Canada is a registered Canadian charity operating long-term residential programs. We are not a hospital, clinic, or medical facility. We employ no medical staff. We provide no clinical treatment, detoxification, or healthcare services of any kind.Our program is a faith-based discipleship community where individuals live and work in a supported environment while rebuilding their lives. Residents participate voluntarily. The model is closer to a residential training program than anything resembling medical care.The DenialGoodStack denied our application on the basis that we are a "treatment organization." However, Adobe's published ineligibility criteria state:"Hospitals, clinics, or facilities providing direct medical care"We are none of these. The word "treatment" does not appear in Adobe's eligibilit

Queria saber como e onde posso pedir reembolso, já que estou no prazo de 14 dias 

strange behaviour. computer not infected, sign in problem using Apple ID account 

el dia 14 de julio me debitaron dos veces por el mismo servicio a lo cual tuve q cancelar la suscripcion para la debolucion pero solo  me devolvieron de uno  el dia 18 de julio espere para la devolucion pero hasta la fecha no tuve repuesta 

Hi everyone,I just purchased the 7-day free trial of Adobe Lightroom, but once I return to the mobile app, I don't have access to any premium options... Can you shed some light on this? I checked that I'm logged in with the same ID, and the plan is activated on Google Play. (I share the screenshots)Thank you in advance for your help. Sincerely, Samuel

I started the 7 day trial for my Adobe Acrobat pro membership on May 21. I  cancelled my membership on the 7th day, May 28th. I got a confirmation email that the membership was canceled. I have come to find that I have been charged on June 1, June 29, and now July 28 for the same membership. After I have already received a confirmed cancellation email on May 28 the day that I originally canceled the membership. How do I request a refund for the three additional charges that I should not have been charged.

my credits was not renewed after renewable date. Thanks