Questions

hi guys. have you received the Form 1042-S? i have sent 3 requests to adobetax@adobe.com in january, february and march. but still no response from them. this april 30 is my deadline to file my taxes. i feel worried if they do not send me the Form 1042-S. can you guys suggest how to email them?

Hi there,Long-time customer here. Today, via the "Manage Account" function online, I downgraded from All Apps ($61.79) to Lightroom only ($20.59). I was surprised to see that I was immediately charged for the change, despite having already paid $61.79 for All Apps on 4/3. It seems as though I should not be charged for that change until my usual billing date (third of each month), or, conversely, should be refunded/prorated/something besides being charged again... Can someone at Adobe please advise?  Thanks, 

As I have put in the subject line of this message, I just renewed my subscription, I opened Lightroom Classic and I have the following message:We can’t verify your subscription status.This is the last day of your Lightroom Classic subscription.We can’t reach the Adobe servers. This may be because you’re not connected to the internet. Check your connection and try again below. If you’re still having issues, please see our connectivity troubleshooting guide. What is going on? any help will be greatly appreciated LR version 14.3Windows 11 

Fiz uma assinatura do pacote Creative Cloud Services, como Aluno utilizando email da minha instituição de ensino "@___.edu.br", o pagamento foi processado e lançado no cartão, recebi o email de confirmação da Adobe,  mas não aparece nenhum pedido nem plano ativo no meu perfil. Apenas a mensagem "Não há itens disponíveis."Não consigo entrar em contato via Chat do Suporte da Adobe, pois aparece uma mansagem "Entre em contato com o administrador para obter ajuda". Preciso que solucionem o problema o mais breve possível! 

I bought a plan of 2,6400 won, but I wonder why it costs 39600 won extra

I purchased LightRoom through the Apple App Store but I'm not very comfortable with the Cloud library. If I wanted to, could I move my account from LightRoom to LightRoom Classic?

Niesłusznie pobrana oplata  

Every month, a fee for Illustrator is being charged to my card, but I can't figure out which account it's linked to. What can I do?   <Title renamed by MOD>

Hi everyoneI’d like to know if anyone else has been charged extra when renewing their Creative Cloud annual plan.In my case, the monthly fee jumped from 29.99€ to 55.84€ without any clear explanation.Thanks in advance

I have taken annual monthly plan but suddenly i got the message Auto-pay activated for INR 20000. How to resolve this? 

buenos dias ayer cancele mi periodo de prueba y resulta que hoy he amanecido con un cobro de 36.21€ en la cuenta del banco. puedo pedir mi rembolso y donde lo solicito?

Preciso de ajuda urgente. Sou assinante do Plano de Fotografia 20GB, utilizado para meu trabalho diário com o Lightroom. Todas as cobranças sempre foram feitas normalmente no meu cartão de crédito, e a fatura do mês passado foi paga corretamente.No entanto, recebi uma notificação dizendo que o débito não foi realizado e minha conta foi suspensa. Estou extremamente decepcionado, pois não houve nenhum erro da minha parte. Para piorar, meu contrato foi cancelado, e agora:Não tenho acesso ao meu plano;Estão me cobrando um valor mais alto para recontratar;E mesmo assim não consigo concluir a nova assinatura.Preciso de uma solução imediata e já não sei a quem recorrer, pois o atendimento humano praticamente inexiste no suporte e parece que não dão a mínima para os clientes brasileiros. 

I TRIED CANCELLING AND IT WONT WORK IT JUSY TOOK 25 DOLLARS OUT OF MY ACCOUNT AND I STILL CANT CANCEL

Bom dia Fiz o pagamento da Criative Clood já a mais de 48h e até agora aparece como se não tivesse pago.Alguem pode me ajudar?

I have an old account linked to my son's school.  the email is no longer active and he has forgotten the password.  So password resets don't work. You can only speak to a human at Adobe if you have an account AND login from that account.  I have an active account I am paying for but cannot login.  It's an infuriating death loop.  PLEASE HELP!! 

무료기간만 사용하려고 했는데 기간이 끝나 결제되었습니다.무료기간 이후 사용하지 않았고14일 이내면 전액 환불이 가능하다는 안내사항을 보고 환불신청 및 플랜해지 부탁드립니다.

Preciso de ajuda, pois acredito que há um erro no sistema.Inicialmente, tentei criar vídeos utilizando os créditos do plano "Creative Cloud Todos os Apps, 100 GB", mas não consegui. O sistema não descontava os créditos e solicitava a compra de um plano adicional.Diante disso, adquiri o plano "Adobe Firefly Standard", porém os créditos não foram liberados mesmo após a compra.Por gentileza, poderiam verificar o ocorrido e me orientar sobre como resolver essa situação?Agradeço desde já pela atenção.

PLEASE ADOBE RETURN MY MONEY PLEASE  AD03357602150CPH ORDER NUMBER PLEASE

Im trying to renew my annual photography plan 20GB but the correct amount isnt showing and i'm also not able to make payment. I'm paying with a credit card and there is enough money in that account. Am i able to create a new adobe account? I use Photoshop for my job i work for myself so i really need to get this fixed.  

Good evening. I would like to cancel my Lightroom subscription and get a refund of 244 PLN. I did not subscribe, I don't know how this happened. Please treat me with understanding. Best regards, Oksana Ten

Hi,I’ve had a re-invoicing request open with Adobe Support for 10 business days, and still haven’t received a resolution or clear update. This is holding up our accounting process and becoming a serious issue. Has anyone here dealt with something similar?How long did it take for your corrected invoice to come through?Did you find any faster way to escalate or get it resolved? Any advice or shared experiences would be really appreciated.Thanks!

Buen dia, ¿me pueden indicar cual es el procedimiento para cambiar el receptor de la factura y colocar el nombre la empresa de mi representada?

hice la prueba graturita por 7 dias y lo deje de usar luego despues de casi un mes me cobraron y desconrtaron plata de mi cuenta bancaria sin mi consentimiento sin enviar alguna confirmacion de pago ni nada y me cobraron 70 Dolares, y me comunique para hacer un rembolso y no me contestaron y decia que no tenia ninguna cuenta activa luego de que me cobraron esa cantidad.

Despite having a premium account, some pro features in the mobile app are not working.For example, (pro) fonts and the application of stored brands.The problem has only occurred since April 19. Everything was working fine before that. The app has already been uninstalled and the device restarted. Nothing helps.

I have already entered a NEW payment method. Now I would like to DELETE the OLD payment method. I need to know how to do this.   [Moderator moved the thread to the correct forum]