Questions

플랜 취소하려고 했는데, 학생 할인(?)으로 더 싼 플랜으로 변경을 했는데요. 기존 플랜에 대해서 21,200원 정도의 금액이 환불되는 걸로 안내되었는데, 언제 환불되나요?기존 플랜 환불 처리는 카드 부분 취소로 진행이 되는 건가요?

무료 체험판을 사용한 당일 취소하였는데 그대로 구독 되어있어서요. 카드 내역을 확인해보니 취소가 안되어있어서 오늘 다시 신청했어요ㅠㅠ 그동안 사용한 이력도 없습니다... 죄송하지만 환불 부탁드립니다.   <info removed-kglad>

Ieen jaar lang worden er twee accounts afgeschreven van mij creditcard. 

I am following up on my refund of ₹1,834.90 for a Photoshop subscription dated 24 Aug 2025 (Order AB05454105020CIN). My bank has declined the transaction as unauthorized. Support told me that the amount would be refunded to the original payment method, yet a full week has passed and the credit has not appeared.  

Bonjour,Je voudrais résilier la formule CCPro, devenue trop chère : 40€/mois.Si je résilie aujourd'hui, je paye 220€ frais de résiliation.L'option d'un changement de formule m'est proposé, vers Photo 1 To à 23€/mois.Pourriez-vous me confirmer que si je passe de la formule CCPro à la formule Photo 1 To , aucun frais de résiliation ne sera compté, svp , Cordialement,V. Corvec

I have a new phone and I can't restore my account. Anyone know how to restore it? It keeps telling me my account expired but it doesn't until March 2026

I have Adobe Pro. My plan includes generative AI but it is not available without paying more. Please help.

Hi everyone! My daughter have an Adobe account and active plan but she cannot logging in into account because of some problem with the email: we can send any mails and they are get to recipient but we can not recive any mails. (Adobe sending mail with verification code but we cannot recive this mails and not only from adobe) Its a personal email adres of my daughter from school but for now admin from school cannot solve this problem. We can send an email from this original email adress to confirm that this is our email adress. And the best option will be to change it to another email adress. I kindly ask you for help, someone from assistance, real person who can help to solve the problem. (Virtual assistant is cannot help) Thanks with best regards.Egor 

Muy buenos dias, me acabo de comprar los dos planes de Photoshop , el primero en donde viene el PS cunto con el LR y el otro donde el PS viene solo y en ninguno de los dos la aplicacion me quiere instalar el PS y solamente me aparece prueba o compra ,¿que sucede? , a ¿que se debe eso? . Aqui les dejo las imagenes para que lo vean , no entiendo que es lo que esta pasando, espero que me ayuden y me den alguna solucion. 

Hi SG,I have a similar issue now. Is there anything you can do to assist? Thanks. 

Bonjour, Je suis dans le même cas que vous et j'ai annulé avant la fin de la période d'essais !!! Impossible d'avoir un humain au téléphone que des robots qui vous posent des question sans rapport et sans apporter de réponse !! c'est allucinant !!!

Nach Ankündigung der Preiserhöhung für die monatliche Zahlweise möchte ich mein Abo auf eine jährliche Zahlweise umstellen (Jahres-Abo, Prepaid) um weiterhin meinen alten Betrag von 11,89 Euro zahlen zu können. Diese Umstellung gelingt mir nicht. Ich benötige bitte Hilfe. Fabian

Hello, I wanted to sign in on my laptop to use adobe software, and i get activation limit reach message. There are many many devices with same name, look at the dots how many devices are connected...it looks weird.Is it some adobe software issue, or the acccount get hacked ? Im using 3 devices and switching between them. It worked normally last week... I Don´t know what happend.Thanks for help ! 

Buongiorno,ho notato due addebiti di 26,64 € sul mio conto corrente a nome Adobe, il primo effettuato il 1° settembre 2025.Avevo attivato solo una prova gratuita di Photoshop e l’ho cancellata prima della scadenza, quindi non ho alcun abbonamento attivo.Sul mio account Adobe risulta:Nessun piano pagatoNessun abbonamento attivosolo il trial a costo 0Vi chiedo gentilmente di verificare l’addebito e di procedere al rimborso dell’importo addebitato, confermando che non ci siano addebiti in corso o futuri.Grazie,Martina

Ich habe es kostenlos testen wollen, es wurde aber sofort den Monatsbeitrag abgebucht. 

Hi,I have a friend who has a problem with her email address while creating a new Adobe account. The form says "This email address is not allowed. Please use a different one.". I thought that maybe she had the account in the past and deleted it or something, but that's clearly not the case, because when I tried to create a new account with the brand new email (which I created like few minutes ago) I got the same error. Thank you for your help

Bonjou, je me suis tromper d'abonnement je voulais prendre un abonnement uniquement sur 1 mois et pouvoir annuler, la je me retrouve avec un abonnement sur 1 ans et c'est beaucoup trop j'aimerai pouvoir annuler svp sans frais car 130 euro c'est beaucoup trop chers pour moi je voulais juste me faire une expérience. est-ce possible de contacter adobe en leur faisant un mail pour ma demande ? 

Please Assist. I signed up for a trial which was converted to a subscription  I cancelled the subscription within 14 days but am still yet to receive my full refund. It has been 10 working days.

生成塗りつぶしのプロンプトがでなくなった。 なにも使えない。どうにかして

Hello, everybody! I subscribed for free trial to Adobe and then I forgot to cancel it. I have a annual subscription for all the products (24 euros/monthly) :((, I didn t pay attention to it. I don t need the services, I just install it for writting my CV in pdf and now I m in trouble.  To cancel my annual subsciption, I need to pay 140 euros taxes and I know it s my mistake, but it s not confortable for me to pay in vain, even not using Adobe anymore. Or to continue with the plan, paying 24 euro every month or to change my plan with that for 15 euros.  None of this options fits me, because, as I said, I don t neee Adobe anymore and also it s a difficult period for me with money and I can afford right now to pay it. Do you now or have any solution for this, please? Thank you!

I want to cancel my free trial for Acrobat Pro. I’m doing all the right steps, but when I’ve answered the final questions and try to submit, I just get the message “Unable to download data”. I’ve tried several times, but I’m stuck.

I have the 20 GB plan today and pay yearly. Is it then possible to increase to 1 TB for a month?

where do i check the expiration date of my adobe creative cloud subscription?

I have the some problem for some time now. Adobe even changed my password several times without my permission. I have a desktop and a laptop, not sharing any apps with anybody. Depending on my location I allways work from one machine. 

Hallo zusammen,in meinem Konto steht, dass mein Foto Abo bis 13. Aug 2026 gültig ist.Bei den Anwendung oder in Creative Cloud steht abgelaufen.Alle angebotenen Hilfestellungen haben nichts genützt:1. Ab- und wieder Anmelden bei der Applikation2. Anmelden mit einem anderen Profil: habe kein 2tes Profil; Einzeluser3. Starten des Produkts über den Creative Cloud-Client: geht nicht, denn auch dort steht abgelaufen4: Entfernen der Einträge zu Adobe aus der Hosts-Datei: Keine Einträge vorhanden5: Neustart der Anmeldeinformationsverwaltung oder Sperren/Entsperren des Schlüsselbundzugriffs durch Keychain Access: Keine Wirkung6: Entfernen der Adobe Intermediate CA- und Adobe Content-Zertifikate: Keine Wirkung7: Entfernen der Benutzer- und Applikationszertifikate von Adobe:Keine Wirkung8. Vollständige Deinstallation und Neuinstallation: Keine Wirkung Da muss intern etwas schiefgelaufen sein, bitte schauen Sie einmal anch.Vielen Dank