Questions

Adobe are currently offering 2 months free subscription to assist people during the COVID-19 pandemic.Basically you "threaten" to cancel your account and, part way through the process it offers the two months free subscription. Personally I think this is probably a permanent offer, designed to dissuade customers from cancelling, and nothing to do with COVID-19 (which would be sad if Adobe were indeed "passing it off" as a humanitarian gesture in this time of crisis for so many people).Anyway, I did this and it worked for me as well but I was mortified to see that if I did actually go ahead and cancel I would be charged around $450 "early cancellation fee"! WTF I've been paying between $85 and $115 since Nov 2015 (I'm in Australia where prices are higher due to exchange rate, plus I subscribe to AdobeStock). I would have thought after all this time I could cancel any time I want with no penalty. What a rort!

Dear Adobe Education Team,   I hope this message finds you well. I am writing to inquire about potential educational assistance or hardship programs that might help me access Adobe Premiere Pro and After Effects for learning purposes.   I am currently a college student from a low income family, and I am deeply passionate about video editing and visual effects. My goal is to develop professional skills that will help me build a career in this field and eventually support local businesses with their video content needs.   Unfortunately, I am facing significant financial constraints. My family's income primarily covers my college tuition fees, and I have additional expenses from a laptop EMI that I needed for my studies. Despite my strong interest in learning Adobe's professional software, I cannot afford the student subscription at this time.   I understand the value of your software and respect your licensing terms. However, I wanted to reach out to see if Adobe offe

hello. i want to cancel my subscription and creative cloud tells me i can t do that before i pay another month. but the price almost doubled and don t want to do that. just to close my account. how can i do that? thank you 

I forgot to cancel the trial and kept being charged. I didn't use the app since the trial ends. Is it possible for me to cancel it without being charged?

My account has been suspended because I wasn't able to payNow I changed my method payement following the tutorial and I wanted to know how long it takes for Adobe to make the changes because I keep having the same message why ? 

Hey everyone,I need urgent help with my subscription. I subscribed to Adobe Creative Cloud with a student plan (using my university email) directly through Adobe, not through my university. Since I graduated, my plan has increased from £30 to £60 per month. I want to cancel the subscription, but I keep running into problems:On the “Manage Plan” page, there is no option or button to cancel. It says my subscription is “from my university.”The virtual assistant leads me to contact my university IT support. I already did this and they confirmed they did not "help" doing subscription, so they have no record of my subscription and no authority to cancel it.I tried to delete my Adobe account completely, but the “Data and Privacy” page is empty.I even contacted my bank, but they said they cannot block the transactions.Live Chat is always not available, and I have not found a working support email. At this point I am stuck. I just want to cancel my subscription, but Adobe’s support sy

Hi there, I am trying to edit my billing information, but that doesn’t work.Is there any other method to do so? Projects need to be finished. Unbelievable this is happening with an adobe service.Please if anyone can help me with the payment, so I can use the software as fast as possible!I will appreciate this.

I bought a 69.99 plan using my school email. The email is inactive but I still get a charge. I need to cancel it, but I cannot talk to a live agent. Email is <Removed by Moderator>

Bonjour,Je vous contacte car mon abonnement Adobe Photoshop a été suspendu début juillet faute de paiement.Or, sans notification préalable, mon compte a été réactivé automatiquement début août et vous avez prélevé : 26,21 E Le montant du mois de juillet, alors que je n’ai pas eu accès au service.Le montant du mois d’août (de 26,21E aussi), sans que je n’aie donné mon accord explicite pour la reprise de l’abonnement. Je précise que je n’ai pas utilisé le service durant la période facturée et que je n’ai jamais été informé de cette réactivation. En vertu de la réglementation européenne sur la protection des consommateurs et des pratiques commerciales loyales, je vous demande :Le remboursement intégral du mois de juillet. (Je veux bien laisser passer pour le mois d'aout) Je vous remercie de traiter ma demande rapidement et de me confirmer par écrit la prise en compte de cette réclamation. Cordialement,Océane MAUJEAN

無料体験の解約ができなかったので自動的に請求がきてしまいましたが、グループ版のプランを解約するにはどうしたらいいですか。

Iam already subscribed and cannot enable subscription and if I retired to resubiscrip but it keeps saying Already purchased.Error code: IS9224/6050/InaKPucyKc

My monthly due was paid, but my account was disabled. Saying there is a billing error. However, I was already billed, and I already paid.

AB05431030051CUS  I was charged twice in the amount of $29.00. On August 2025 My account was opened on my computer and I cancelled 3 days before the free trial ended. I have never used photoshop on my iPhone. Please refund my monies. Thanks Elyse Street 

Ich habe Adobe Acrobat Premium über den Samsung Store abonniert. Zahlung war erfolgreich aber im app steht das ich die kostenlose Version benutzt 

I am trying to subscribe to Creative Cloud and Adobe does not accept any of my credit cards for payment. There is no other payment method available. There is no issue with my cards or bank account and I have been using them for other online or offline payments with no trouble. Error Message: "A transaction can fail for a variety of reasons. Double check and make sure your payment information is entered correctly. If this issue persists, you may need to use a different payment method or contact your bank." I tried using the Help Forum as per previous advice here, but when I request agent assistance the Ai chatbot says I need an active Adobe plan in order to do so. How can I activate my plan if I cannot even pay for it? Please help! 

Today, I was charged 23,99€ for a subscription for "Creative-Cloud"Funny thing is that I have never seen this subscription, nor have I cared about it. I have seen hundreds of reviews stating the same thing happened to them. I already called your support but you were insufferable, trying give me fault for your shady doings. This is absolutely intolerable, and an absolute scam that I am ready to take to the police. I want my money back and everything cancelled!

Hello, I am writing to inquire about a recent charge on my account. I signed up for the Adobe Acrobat Pro free trial and successfully canceled my subscription before the free trial period ended. I have not used any Adobe services since then.However, I have just received a billing notification indicating that I am being charged for a subscription. This seems to be a mistake, as I am certain that I canceled my account correctly and within the free trial period.Could you please clarify why I am receiving this charge? I would appreciate it if you could look into this matter and refund the unauthorized charge as soon as possible.Thank you for your attention to this issue. Best,Heeseok Kang

I cancelled my plan on 11th Aug but on 12th Aug ₹2,872.71 was deducted from my credit card. Why was it deducted? I only get ₹638.38 per month, but ₹2,872.71 was deducted. Please refund it to my credit card immediately. I am not using it. I have paid for 3 months. Please cancel it immediately and refund my money.

Laden von Photoshop auf 2. Gerät (applebook Air M4) bei bestehendem Vertrag ohne Creative-Cloud, weil da Photoshop nochmal enthalten ist, also 2x bezahlt werden muß. Wie soll ich jetzt vorgehen?   [Mod: Moved to the Account,Payment & Plan forum]  

how to i cancel the subscription

i started a free trial for students and teachers and by the time the trial ended, i decided that it was not at all what i wanted (i think it was called creative cloud, i dont really know how it works since i dont really work in digital). Ofc they took my money after that but that was not the problem since it was my fault. The thing is that i went and tried to cancel the plan or subscription but there is no active plan, neither a facturation email or anything that tells me that i have any reason to pay. I just went ahead and blocked adobe from my card thinking that they will not be able to continue payments, but they just took my money the second time yesterday so ig that didnt work out. im just trying to get a refund for the last month and cancel everything but idk from where. can somebody help me? thank you 

Hi,I availed the free mobile subscription to Lightroom. I no longer use it and I haven’t received any notifications that my free subscription will be ending soon. Upon checking today, the free trial has already ended yesterday and I was auto deduct in my GCash amounting to P1,050. I would like to ask for a cancellation and refund via Apple/Gcash. Please help me on this. Does anybody know who I need to contact? It's quite frustrating as I really want my money back.  Regards,Cleah

위 제목처럼 이번달에 플랜을 변경하면서 결제를 했는데 지금까지 써왔던 플랜 가격으로 결제하라고 메일이 왔어요.  플랜 관리 창에 들어가면 변경한 플랜으로 바뀌어 있고, 이 전에 썼던 플랜은 안 떠있어요. 전에 쓰던 플랜으로 결제를 하는 날 몇일 전에 변경해서 메일이 온걸까요? 이 메일은 제가 또 결제를 해야 안 오는걸까요? 그러다가 다음달에도 또 메일이 오면 어떻하죠..? 가격이 좀 나가서 두 번 결제를 하기가 좀 어려워서게시물을 작성해 봅니다.

Hi everyone,I’m a bit confused about the Adobe Substance 3D product line and was hoping someone here could clarify.Through a collaboration project with Fab.com, I received trial access to Substance Modeler and Substance Painter. Now I’m considering subscribing to one of the official Substance 3D plans.Here’s where I’m stuck:There’s a plan that only includes Designer, Painter, and Sampler.But does this plan also come with unlimited Substance 3D Assets downloads?Right now, when I try to download assets from Substance 3D Assets during my trial, I get the message: “No permission to download, please contact your administrator.”So I’m not sure if that’s just a limitation of the trial, or if the Designer/Painter/Sampler plan itself doesn’t provide full asset access.Has anyone subscribed to this plan and can confirm whether unlimited asset downloads are included?Thanks in advance for any help!

  Dear Adobe Support Team, I am reaching out to kindly request a refund for the recent automatic charge of $186,000 COP applied to my account. This payment was processed for a plan that I have not used for several months and had forgotten to cancel. What makes this situation even more concerning is that I did not have sufficient funds in my virtual card. Instead, the charge was taken directly from the available balance in my bank account. This was unexpected and has created a financial hardship for me. I fully understand that the service renews automatically; however, considering that: I have not used the product in recent months, meaning there was no real consumption of the service.The amount charged is significant for my current financial situation.This charge went beyond my intended payment method, as there were no funds on the card I had registered.  For these reasons, I respectfully ask that you review my case and issue a refund. I value Ado