Questions

I did not realize that my free trial had ended and was converted into a paid subscription on March 3.I noticed the credit card charged. As I am still within the 14-day refund period, I would like to cancel the subscription and request a full refund.I ALREADY cancel subscription but ai support said it can’t see pending refund. I DONT KNOW the refund process exactly. Could you explain?

This is a bug.Adobe randomly decides my account is in use by more than one person. The previously suggested solutions DO NOT WORK. Instead, Adobe will close all instances of work WITHOUT SAVING A RECOVERY COPY and insist I reset my password. This entails retreiving a code from email, using the autheticator app AND getting a text code. ARE YOU KIDDING ME?Adobe has a licence management problem. This is NOT THE WAY LICENCES ARE MANAGED FOR PROFESSIONAL SOFTWARE like PackZ or ArtPro+ or any other product of its like. And those applications cost thousands per year, not $1100 like CC suite, and Adobe can’t manage to emulate those licencing schemes?Unbelievable.

In Nov I used a 2 mo. promo for adobe creative cloud pro.  When it ended I separately went and signed up for a student plan.  I have been paying monthly for that plan since January and was charged for my CC Pro plan on Feb 28th.  Today (March 2)  I log in via web browser to download browse the fonts and I got prompted to update my payment information. After doing so,  I now appear to have 2 active CC pro memberships.  When I go to cancel the full price membership it says it will charge me $271 to cancel what is a redundant membership that I didn't mean to sign up for.  I can't seem to find any way to get help for this.  Anyone else have experience solving this? tl;dr:Promo CC Pro got activated and paid for via “update payment” prompt after a separate student account had been started and paid for.  Need to cancel redundant account without fee. 

I installed adobe acrobat trial version in order to purchase it for a company.I purchased the product for the company. After I wanted to close the trial version, having only used the product once, I was asked to pay in advance for another month, which seems wrong to me.Please stop the flood of emails for payment because I use adobe acrobat purchased for the company.If necessary, I will write the company name and serial number.Thank you!

I have an account with an active Adobe subscription, this morning I received an email that my password had been reset since apparently it was being used on two devices, I followed the steps, enter the code that arrived in my email to reset my password, the boxes are placed in green (indicating that they validated the code) but it does not advance to the next screen where I can enter the new password, from so much trying they blocked my account for a few hours, now at night I tried again and the problem continues, it lets me advance to "Verify your identity" but after that it does not advance to another screen where I must enter the new password. I should mention that I already tried to try to receive the code to my phone and it does not reach me either, try from another device and different internet connection, I even used a work computer that I had never accessed and does not advance from that screen.When I try to enter I get this:When I click continue, he asks me to add the code that

Hi, I need to cancel my ACCOUNT. Not my membership or plan.I moved countries and they told me the only way to change my account contry is by cancelling it and opening a new one. But I can't find how to.All the questions are about cancelling memberships.How do I cancel my account?

My Adobe account appears to use the correct name, but the Welcome message in all the apps uses the wrong name. If it helps, I have a student account.

I cancelled my monthly subscription within a week and still didn't get any money back. This is serious issue, i really need my money back.

So I got charged with my card today, and when I was about to cancel I accepted the 90 day plan. Later on I realized I could get a student deal. I'm wondering if I'm still eligible for a refund?

Canceled my free trial 3 weeks ago and just got charged $30 to my card. Tried calling customer support and it kept hanging up on me. My account says I am signed up for adobe stock which I cancelled and have an email saying I did.

Estimados señores de Adobe,Me comunico para presentar un reclamo formal por un intento de cobro realizado recientemente por Adobe.El día 28 de febrero de 2026 a las 07:31 PM, recibí una notificación del Banco de Crédito del Perú BCP informando un intento de cargo por S/ 2017.80 a nombre del comercio “EBN*ADOBE”, utilizando mi tarjeta terminada en 1310.Este intento fue rechazado por fondos insuficientes, lo cual evidencia de manera directa que Adobe mantuvo mis datos financieros y trató de usarlos, pese a mis solicitudes explícitas de eliminación.Sin embargo, el nuevo intento de cobro demuestra que mis datos no fueron eliminados o que Adobe los ha utilizado sin mi autorización, lo cual constituye una falta muy grave y una vulneración a las normas de protección de datos personales. Por lo expuesto, solicito lo siguiente:  Anulación inmediata y definitiva de cualquier intento de cobro relacionado con mi cuenta. Confirmación por escrito de la eliminación total de mis datos de pago, incluye

I got charged last march 1, 2026, and i applied for refund because i did not want to renew my subscription, however when i tried talking to the chat support the person said my payment is not visible on their end so i contacted my bank and said that they verified that i paid however i need to talk to adobe since they’re the only ones who can process my refund please help me, asap. 

1. Account OverviewService Provider: Adobe Inc.Product: Adobe Creative CloudCurrent Plan Cost: £66.44 per monthRequested Downgrade Plan: £19.97 per month

Hello, good afternoon. I need your help, please. I need to cancel my subscription and get a refund. I didn't even use the app; I didn't know  was $80.

Hi all, I already had that Creative Cloud Pro plan (my understanding is that this is the exact same plan you get into if you sign up as a student) at the original price and have been paying that for a few years. Then I just got back to uni for a postgrad programme so I have education status again. I uploaded my paperwork and got my education status verified, but I’m not seeing any discount applied to my plan. What should I do here? Thanks in advance! 

Same thing happening to me, tried the same troubleshooting steps, no luck. And yes it’s Adobe Account Access.

My adobe account access authenticator keeps crashing immediately when it opens.I have: deleted and reloaded, hard reboot, reset the phone settings, made sure I have password and biometric access to the phone.  Worked with apple support.  redone the above multiple times.Help! please

I accidentally extended the pack and i want a refound

I started a 7-day free trial for Adobe Photography, but I cancelled it on the third day, well within the trial period.Today I noticed that I have been charged. Could you please explain why this charge was processed, even though I cancelled the subscription before the trial ended?Please review my account and advise on the refund procedure if this was charged in error.Thank you for your assistance.

I talked to an agent two days ago, about my refund! Until now, its still not yet processed!

How can i change email adress if i cant go inside the old 

I signed up for a free trial for the Creative Cloud Pro plan (annual, paid monthly). I forgot to cancel my free trial so I just got charged $67.99. Now I want to change my plan into something cheaper but I couldn’t find any option for that, I can only cancel the plan but that will cost >$300. I tried reloading the page but it keeps saying that there is a Billing issue, after I try to ‘Retry the payment method’, they said that ‘Your payment method was updated, and we received the past due amount for your subscription.’ but after that when I reload the page, the ‘Billing issue’ appears again?I don’t understand what is going on. Is it because I don’t have enough $67.99 on my card? If so, I have just paid $67.99 a few minutes ago for the first month so why would I need another $67.99?Please help me out. I really cannot afford this, I need a cheaper plan or change into a cancellable plan. Thank you

I had 2 free trials (annual, paid monthly): Creative Cloud Pro and Adobe Stock – 10 assets a monthI have just successfully cancelled the Adobe Stock – 10 assets a month trial after they have charged me ~$30 on my card.But I can’t cancel the Creative Cloud Pro one, they said that there is a problem with the card, something like “You must resolve your payment issue before making any changes to your plan.If no action is taken, your plan will be suspended.”I have updated the information, but it keeps saying that there is a problem and I must update the information in order to cancel the free trial.Please help me resolve this, I cannot afford to pay >$67 for something I rarely use. Thank you.

how long does it take to receive the amount of the cancel subcription on the day of charge back in my banking account

Solicité una prueba gratuita de acrobat por 7 días y olvidé cancelarla, por lo cual y en automático se me cobró la suscripción mensual de estos dos servicios, sin mi consentimiento previo ni aviso por parte de ADOBE. Tengo entendido que en México recientemente opera una reforma de ley que establece la prohibición de este tipo de cobros.